2032 Customer Complaints Jobs - Page 3

Date Posted: 2025-07-13 Country: India Location: 1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad 500004, India Executive Engineer Roles and responsibilities Be fully conversant and complain with Otis EH&S policies Follow safety procedures as per OSS (Otis Safety Standards) based on training and certification processes Ensure adherence to ethics guidelines Portraying right skills to understand layout drawings, FIM and other product wiring diagrams and procedures As an FED Eng he must do full adjustment / commissioning of elevators and escalators, as per FIM within allocated timeline. This includes high speed gearless units and escalators / travellators, managing other test engineers on multi-unit sites to ensure safe and efficient testing and commissioning. Providing technical support on site to other test engineers with a view to up-skilling all test engineers, auditing test and EN81 (compliance) handover paperwork Undertaking client liaison during the testing of large multi-unit sites and attend commissioning meetings if required. from New Equipment to Service and supporting service on technical issues on site during the Quality Operating Period and on an ad-hoc basis. Trouble shooting of electrical / mechanical fault in elevators. Otis Safety Audit (OSA). Need to report on-site field turn backs at product level. Ensure 100% on-time delivery to customer as agreed. Ensure all internal customer complaints are addressed and acknowledged. OFAR audit to be conducted. Product training to be provided to the field technical staff. Attending repeated & Worst unit s complaints. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do . We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here . .

Job_Description":" Responsibilities: Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales o Inviting customer to outlet o Introduce customer to the concept of MYOP. o Demonstrating and presenting products o Support the customer to identify the right perfume Store cleanliness and merchandising . Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock . Handling and resolving customer complaints Benefits Provident Fund Overtime allowance Medical Insurance

Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS &BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Protection& Annuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal &External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. Desired qualification and experience- Master of Business Administration or equivalent. 3-4 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS &BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Protection& Annuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal &External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. Desired qualification and experience- Master of Business Administration or equivalent. 3-4 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

TATA HFL || Inbound || Customer Service || Customer Care Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 Contact Details:- HR Namrata Contact No:- 8624868754

Customer Relationship Management: Managing all customer interactions, including inquiries, feedback, and complaints, to ensure a positive experience after the initial purchase. CRM System Management: Utilizing and optimizing CRM software to track customer interactions, manage data, and personalize communication. Customer Retention: Developing and implementing strategies to retain existing customers, such as loyalty programs and personalized offers. Issue Resolution: Addressing customer issues and complaints promptly and effectively, often acting as a point of escalation for complex problems. Cross-selling and Upselling: Identifying opportunities to offer additional products or services to existing customers. Collaboration: Working closely with other departments (e.g., sales, marketing, customer service) to ensure a seamless customer experience. Data Analysis: Analyzing customer data to identify trends, measure customer satisfaction, and improve strategies. Reporting: Generating reports on key metrics related to after-sales service and customer satisfaction. Document Management: Maintaining accurate and up-to-date customer records and documentation. Training and Development: Training and guiding other team members on CRM processes and best practices. Role & responsibilities Preferred candidate profile

Sales Executive - Himachal Pradesh Job Description You re not the person who will settle for just any role. Neither are we. Because we re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you ll help us deliver better care for billions of people around the world. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we re constantly exploring new ideas on how, when, and where we can best achieve results. In one of our Sales roles, you ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: To expand Distributor and Retail coverage to enhance business opportunities in territory. Develop area strategy to incorporate basis Plans Set monthly, quarterly, and yearly targets Achievement & monitor progress of Redistribution value and volume targets Ensure product availability at all relevant channels through the distributors to match the targets Ensure continuous development of the assigned area and addition of new outlets Regular interactions to develop strong business relationship with retail partners, Distributors & end Customers To maintain record for adequate placement, replenishment and implementation of Sales with the distributers and partners Ensure the proper and correct execution of sales, discount and trading terms determined by the company Monitor and minimize the level of Bad goods returns Ensure distributor s efficient and effective support for the market coverage To handle customer complaints on day to day basis.

Responsible for the supervision of a team of PIM associates Coach, direct, and develop associates so they can professionally service the customer within the service standards set by the department and the client Coordinate work activities to achieve the volume expected to meet operational requirements Recognize and recommend operational improvements Responsible for the day-to-day application of organizational policies and procedures Key Responsibilities Secure and efficient bill payment for road assistance and medical assistance partners according to SLA Professional and disciplinary leadership of the PIM team, including responsibility for the results of quantity and quality objectives Ensuring continuous process efficiency Lead automation initiatives in cooperation with Allianz Partners Global Office Utilize AI-driven tools to analyze data and enhance decision-making processes Implement AI solutions to optimize workflow and improve customer service delivery Contact person for customers, important customers, Allianz Partners departments such as Organizational Reporting Decision-making function and feedback in legal situations and customer complaints Leading and distributing the workload as well as implementing initiatives in case of backlog Must have B1 & B2 German Certification with Good English communication Employ AI-driven insights to identify operational improvements and streamline processes What we offer We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs All that in a global environment where international mobility and career progression are encouraged Caring for your health and wellbeing is a key priority for us This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance 78811 | Procurement | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation Join us Lets care for tomorrow Note: Diversity of minds is an integral part of Allianz company culture One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group

Profile Summar Responsible for the supervision of a team of PIM associates Coach, direct, and develop associates so they can professionally service the customer within the service standards set by the department and the client Coordinate work activities to achieve the volume expected to meet operational requirements Recognize and recommend operational improvements Responsible for the day-to-day application of organizational policies and procedures Key Responsibilities Secure and efficient bill payment for road assistance and medical assistance partners according to SLA Professional and disciplinary leadership of the PIM team, including responsibility for the results of quantity and quality objectives Ensuring continuous process efficiency Lead automation initiatives in cooperation with Allianz Partners Global Office Utilize AI-driven tools to analyze data and enhance decision-making processes Implement AI solutions to optimize workflow and improve customer service delivery Contact person for customers, important customers, Allianz Partners departments such as Organizational Reporting Decision-making function and feedback in legal situations and customer complaints Leading and distributing the workload as well as implementing initiatives in case of backlog Must have B1 & B2 German Certification with Good English communication Employ AI-driven insights to identify operational improvements and streamline processes What we offer We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs All that in a global environment where international mobility and career progression are encouraged Caring for your health and wellbeing is a key priority for us This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance 78806 | Procurement | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation Join us Lets care for tomorrow Note: Diversity of minds is an integral part of Allianz company culture One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group

Job_Description":" Responsibilities: Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales o Inviting customer to outlet o Introduce customer to the concept of MYOP. o Demonstrating and presenting products o Support the customer to identify the right perfume Store cleanliness and merchandising . Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock . Handling and resolving customer complaints Benefits Provident Fund Overtime allowance Medical Insurance

Job Title : Sales Co-Ordinator Company : Vashi Integrated Solutions Ltd. Location :Hyderabad Regional Language - Telugu Qualification : Any Graduate/B.E /Diploma (Electrical & Mechanical background preferred) Experience : 1-3 years Job Type : Full-time Website : https://corp.vashiisl.com/ About us:- Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail. We are a leading distributor since 1978 for Industrial products. Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries. We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity. Role: The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Sales Co-Ordinator will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner. Responsibilities: Provide excellent customer service through various channels, including phone, email, and chat. Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary. Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction. Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries. Document and track customer interactions and resolutions in the companys CRM system. Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements. Stay updated on product knowledge, industry trends, and customer service best practices. Identify opportunities to upsell or cross-sell products and services to existing customers. Assist in the development and improvement of sales/operations processes and procedures. Meet and exceed individual and team performance goals. Qualifications: Proven experience in a sales coordination or customer support. Excellent communication skills, both written and verbal (English) Strong problem-solving and decision-making abilities. Ability to work well in a team environment and collaborate with colleagues from various departments. Familiarity with customer relationship management (CRM) software. Ability to multitask and prioritize in a fast-paced environment. Empathy and patience when dealing with customer issues. Proactive and self-motivated with a positive attitude.

Deloitte is looking for Manager | Sales Alliance | Mumbai - Commerz III | NAT:Clients to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

We are seeking a friendly and customer-focused Store Associate to join our team in Mumbai, India. As a Store Associate, you will play a crucial role in creating a positive shopping experience for our customers while supporting the day-to-day operations of the store. Greet and assist customers in a friendly and professional manner Operate cash registers and process various forms of payment accurately Maintain a clean and organized store environment Stock shelves and display merchandise according to company standards Assist with inventory management and participate in regular stock counts Answer customer inquiries and provide product information Handle customer complaints and returns in a courteous manner Collaborate with team members to ensure smooth store operations Adhere to company policies and procedures Assist with loss prevention efforts Excellent customer service skills with a friendly and supportive attitude Proficiency in cash handling and operating Point of Sale (POS) systems Strong communication skills in both English and Hindi Basic math sk

Manages a Region for Corporate Salary, TASC & ADM, collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build these channels WITHIN the company guidelines and achieve business targets. KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS &BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Protection& Annuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal &External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. Desired qualification and experience- Master of Business Administration or equivalent. 3-4 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Responsibilities & Key Deliverables Analyse customer complaints, line rejection and take corrective actions on Transmission assembly line.Drive continuous process improvements (KAIZENS) to achieve consistent product quality.Monitor and ensure adherence to processes with SOP/SOS by periodic process audit.Conduct periodic product audits.Drive improvements with first time right approac.Monitor MCAR and CVL response time for Transmission.Resolve critical ORC issues Preferred Industries Construction Production/Engg/R&D Engg & Capital Goods Automotive Industry Tractor Construction, Mining Education Qualification Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Diploma in Engineering General Experience Minimum 4-5 years experience, with exposure in sales planning and pricing activities Critical Experience System Generated Core Skills SAP Auditing System Generated Secondary Skills

Overall Operations and ensuring that the lab develops and uses a quality system approach to laboratory testing. What the role entails Key accountabilities/ responsibilities Ensure accurate and timely reporting of test results on samples that are fit for examination Ensuring all the required reports are delivered as per the TAT. Support Internal and external client s scientific needs Ensure the laboratory develops and uses a quality system approach to laboratory testing to provide accurate and reliable tests results, Involve QA Assessments Ensure safety measures such as Physical, Chemical and Biological Hazards are followed to ensure safe environment for employees. Interpret results and provide diagnostic information to physicians and medical professionals to guide patient treatment. KOL Connects Engage in clinical research to advance the field of pathology and improve diagnostic techniques Publish findings in peer-reviewed journals and present at scientific conferences. Ensure customer complaints and Queries are resolved as per the SLA s defined CRM and capture the customer interactions in CRM Monitor the technical aspects of the laboratory, such as timely calibration of the various instruments installed, running of the controls to ensure accurate results of the samples tested, daily maintenance of the machines for which the concerned engineer are to be contacted on need basis

Any Graduates/ Post Graduates Job Description Responsible for production & on time delivery as per target. Planning & execution of production as per monthly production plan, making & monitoring of shift wise production plan. Daily output analysis. Shift wise manpower allocation depending on pump & motor assembly requirement. Organized components and parts for each individual production process. Maintaining inventory of parts. Ensuring wip is in control. Perform inspection on all assembly work and reviewed all production process. Ensure compliance to all customer specifications and quality standards. Take corrective action on customer complaints. Provided support to design of new products for customers and assisting customer requirement.

Job Purpose To ensure implementation of sales and loading plans as per targets; implement pricing strategies to ensure maximum SoW/SoB in domestic market and EBITDA margins as per plan; Manage receivables and inventory for the category as per agreed plan and ensure Customer satisfaction. To conceptualise, plan and execute sales and marketing strategies for in international markets. Create strong footprint in international market by identifying new customers and establishing close association with them through deeper product and geopolitical understanding, offering right quality product with globally benchmark prices Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 1. Develop and execute Sales Plans for FIN / HA / Clad in International Markets Plan and execute monthly loading and sales plans for domestic and export market to achieve agreed targets. Create a robust customer wise demand forecast, considering current capacity and upcoming expansion and finalised after detailed discussion and understanding of customers operating and business plans. Plan and commit supply schedules to domestic and export customers in close coordination with plants in order to align production with customer requirements & expectations and avoid possible stock outs. Close coordination with central logistic for container availability and ocean freights. KRA2 2. Managing Inventory and receivables for FIN / HA / Clad in International Markets Negotiate and agree on a mutually workable ToP (Payment Terms) and get limits approved. Ensure timely collection and application of receivables from customers. Ensure that customer accounts are reconciled periodically and there are no discrepancies. Ensure that FG inventories are managed as per plan. Understand customer order v/s container load requirement vis a vis internal rejection and plan order qty accordingly. Close coordination with plant to avoid excess inventory by diverting WIP to domestic orders Ensure timely collection / amendments (if require) of LCs and avoid delayed shipments / port charges KRA3 3. Improve market share and ensure growth for FIN / HA / Clad in International Markets Ensure achievement of target SoB / SoW from key domestic and export customers. Ensure targeted market share in the category. Benchmark competition (domestic and export market) including imports pricing, product specs, suppliers, quality etc. and recommend appropriate strategies. Identify global customers and develop plans for qualification and supply KRA4 4. Achieve targeted realisation and CP for FIN / HA / Clad in International Markets Negotiate pricing to ensure that targeted CP is achieved. Work towards developing appropriate long-term contracts where applicable. Ensure ocean freights are re-negotiated every time to protect EBITDA margins Monitored international premiums and plan appropriate pricing strategy for international markets KRA5 Monitor Competition / New Customer for FIN / HA / Clad in International Markets Monitor competition sales, pricing, and market share. Study the markets and recommend new potential customers Understand value chain for the customers and recommend appropriate strategies to increase share of value added. Identify new vendors and products which shall be offered to market through outsourcing route KRA6 Strengthen customer relationships and ensure customer satisfaction for FIN / HA / Clad in International Markets Know and connect with all customers in the category in the market. Ensure that all customer complaints and quality issues are addressed expeditiously and closed as per SOP. Ensure that NPS is improved for the category as per targets Ensure that all NPS suggestions and action plans are implemented. Understand customer product and line requirement and cross check with plant for capability and capacity to service international customers Follow product qualification process (2-6-10 strategy) Understand / Anticipate supply chain issues in advance and address with the help of planning and logistic team KRA7 Gain subject matter expertise and explore possibilities for new product development for FIN / HA / Clad in International Markets Understand the manufacturing process and quality parameters for the product and the customers value chain requirements thoroughly. Understand the manufacturing process and the underlying technology Research and understand possible product applications and recommend new product development possibilities. Work with customer on possible new applications. Monitor regional premiums, ocean freights and demand supply position in global market (across continent) and roll over pricing strategies swiftly to ensure our prices are align with prevailing prices in different time zones.

Sr. Sales Engineer High Voltage Products The opportunity Hitachi Energy is currently looking for an Sr. Sales Engineer for the High Voltage Business to join their team in Bangalore, India. This team seeks a skilled and motivated individual. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills. General Sales & Marketing work focuses on a combination of general sales and marketing work including: Face-to-face and/or remote sales to new or existing customers. Assessing customer needs and suggesting appropriate products, services and/or solutions. Planning, developing, and delivering the marketing strategy for products/services and associated brand(s). Evaluating, measuring, and managing the product/brand P&L (e. g. , budgeting, expenditures, profitability, return-on-investment, etc. ) Incumbents in this specialization may also provide customer service and support in the form of information on product/price and resolution to issues related to billing, shipping, delivery, complaints, etc. Incumbents matching to this specialization are compensated based on achievement of sales targets. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices How you ll make an impact You are responsible for Sales Target of HV Switchgears business in Zone South, Chennai. Front end sales role needs travelling and meeting customers. Attending and arranging customer events/ seminars/ presentations. Strong customer connect at appropriate levels. Pre- Sales Business Development with technical spec in activities, marketing activities. Promote Portfolio in various segment like Industries, Utilities, EPCs. Monitor Order Execution and support project handling team to execute the order. Payment Collection as per forecast. Submission of on time reports and using tools like SFDC. Attending and resolution of customer complaints using CCRP tool. Safety, Quality and Integrity to be followed. Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background Degree (B. E. /B. Tech. ) in Electrical engineering . 5-7 years+ of experience in Sales & Marketing, LV& HV Capacitors, Harmonic Filters and Power Quality Products. Subject knowledge of Power Quality in must. Proficiency in both spoken & written English language is required . Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Provide excellent customer service by promptly and professionally responding to customer inquiries through various channels (phone, email, chat, and social media). Assist customers in navigating the e-commerce platform, guiding them through the purchasing process, and addressing any technical difficulties they may encounter. Resolve product-related issues, order discrepancies, and delivery concerns to ensure a seamless shopping experience for our customers. Collaborate with other departments, such as logistics and marketing, to ensure timely and accurate information is provided to customers. Stay up-to-date with product knowledge, e-commerce policies, and procedures to deliver accurate and consistent information to customers. Identify trends in customer inquiries and feedback, and provide suggestions for continuous improvement of the customer support process. Proactively communicate with customers about order updates, delays, and any other relevant information that may impact their shopping experience. Escalate complex issues to the appropriate departments and follow up on resolutions to ensure customer satisfaction. Handle customer complaints with patience and empathy, aiming to turn dissatisfied customers into loyal advocates. Maintain detailed and accurate records of customer interactions and transactions in the customer support database. Requirements Previous experience in customer support or a similar role in the e-commerce industry is preferred. Excellent written and verbal communication skills, with a friendly and professional demeanor. Strong problem-solving abilities and the capacity to handle challenging customer situations with tact and diplomacy. Familiarity with e-commerce platforms, order processing systems, and customer support tools is a plus. Empathy and patience in dealing with customers from diverse backgrounds and varying levels of technical proficiency. Ability to multitask and prioritize tasks to meet customer needs in a fast-paced environment. Detail-oriented and organized, with a commitment to providing accurate and timely responses to customers. Flexibility to work in shifts, including weekends and holidays, as per the customer support schedule.

We are looking for an experienced Customer Relationship Manager to build and preserve trusting relationships with key customers. In this role, you will identify opportunities to grow our customer base, resolve customer complaints, and ensure maximum client satisfaction. You will also engage in proactive outreach, providing education, troubleshooting, and support to existing and potential clients. Requirements Bachelors degree in administration or a related field. 5-7 years of experience in a customer service role. Ability to communicate clearly and effectively with all customer bases. A positive attitude focused on customer satisfaction. Strong conflict resolution, negotiation, and de-escalation skills. Proven ability to function independently and within a team. Good documentation and record-keeping skills for customer interactions.

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Sodexo Food Solutions India Pvt. Ltd. is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Oversee all store operations, including receiving, stocking, and organizing merchandise Ensure the store is clean, well-organized, and visually appealing to customers Hire, train, and supervise staff, including cashiers, stockers, and sales associates Create schedules and assign tasks to staff to ensure efficient operation of the store Respond to customer inquiries, resolve customer complaints, and ensure customer satisfaction Maintain inventory levels and order merchandise as needed Track sales and expenses, prepare reports, and analyze data to make informed business decisions Implement loss prevention measures, such as monitoring security cameras and conducting regular store audits Comply with all relevant laws, regulations, and company policies Strong leadership skills and ability to motivate and manage a team Excellent communication and interpersonal skills