Customer Care Executive

1 - 3 years

1 - 4 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Description


 Customer Care Executive 
 
Job Name:
  • Customer Care Executive 
     
    Job Role:
  • Executive 
     IndustryEngineering 
     Job LocationUdaipur(Rajasthan)
    Job TypeFull Time
     
     Experience1- 3year 
     SalaryBest in the industry 
     EducationAny Graduate 
     Job Summary: 
    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. About The Role : 
    Ability to Handle Customer. Proficiency in Calls and response to customers. Good understanding of SAP system and working. Familiar with Computer proficiency with MS-Excel and Word. Compatible with Outlook mailing and procedures. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team.
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