We are seeking a dynamic and results-driven Team Lead with at least 1 year of experience in the BPO sector. The ideal candidate will be responsible for managing a team of agents, driving performance, and ensuring the delivery of high-quality customer service. Key Responsibilities: Lead, mentor, and motivate a team of customer service agents. Monitor daily operations and ensure team targets are met. Handle escalations and ensure timely resolution of customer issues. Conduct performance evaluations and provide regular feedback. Maintain reports and analyze performance metrics to improve efficiency. Ensure compliance with company policies and quality standards. Requirements: Minimum 1 year of experience in a BPO as a trainer. Strong leadership, communication, and problem-solving skills. Ability to manage team performance and meet KPIs. Flexible with shifts and adaptable to a fast-paced environment. Job Type: Full-time Pay: ₹22,000.00 - ₹28,000.00 per month Schedule: Rotational shift Work Location: In person
We are seeking an experienced and dynamic Trainer with a strong background in the BPO industry specifically. The ideal candidate will be responsible for delivering high-impact training sessions, driving performance improvement, and supporting operational excellence by upskilling new and existing customer support representatives. Key Responsibilities: Design, develop, and deliver training programs to support team. Conduct new hire and refresher training on communication skills, process knowledge, and customer service best practices. Evaluate trainees through assessments and provide feedback for improvement. Collaborate with team leads and quality analysts to identify training needs and implement action plans. Maintain training records, track progress, and report training outcomes. Continuously update training content in alignment with process updates and client requirements. Drive engagement and motivation among trainees to ensure high retention and performance. Required Skills and Qualifications: Minimum 1 year of experience in a training role within the BPO sector . In-depth knowledge of customer service processes and metrics in BPO environments. Excellent communication, presentation, and interpersonal skills. Ability to manage and motivate diverse groups of learners. Strong analytical and problem-solving abilities. Proficiency in MS Office (Word, Excel, PowerPoint). Flexible with work timings and adaptable to changing business needs. Job Type: Full-time Pay: ₹22,000.00 - ₹28,000.00 per month Schedule: Rotational shift Language: English (Preferred) Work Location: In person
We are seeking an experienced and dynamic Trainer with a strong background in the BPO industry specifically. The ideal candidate will be responsible for delivering high-impact training sessions, driving performance improvement, and supporting operational excellence by upskilling new and existing customer support representatives. Key Responsibilities: Design, develop, and deliver training programs to support team. Conduct new hire and refresher training on communication skills, process knowledge, and customer service best practices. Evaluate trainees through assessments and provide feedback for improvement. Collaborate with team leads and quality analysts to identify training needs and implement action plans. Maintain training records, track progress, and report training outcomes. Continuously update training content in alignment with process updates and client requirements. Drive engagement and motivation among trainees to ensure high retention and performance. Required Skills and Qualifications: Minimum 1 year of experience in a training role within the BPO sector . In-depth knowledge of customer service processes and metrics in BPO environments. Excellent communication, presentation, and interpersonal skills. Ability to manage and motivate diverse groups of learners. Strong analytical and problem-solving abilities. Proficiency in MS Office (Word, Excel, PowerPoint). Flexible with work timings and adaptable to changing business needs. Job Type: Full-time Pay: ₹22,000.00 - ₹28,000.00 per month Schedule: Rotational shift Language: English (Preferred) Work Location: In person
We are hiring Customer Care Executives for our Inbound Voice Process at our office located in IT Park, Dehradun . If you have good communication skills and are passionate about helping people, we would love to hear from you! Key Responsibilities: Handle incoming customer calls professionally and resolve queries efficiently Provide accurate, valid, and complete information by using the right methods/tools Maintain customer satisfaction by delivering a high level of service Keep records of customer interactions and follow up as needed Requirements: Good communication skills in English and Hindi Ability to handle calls with confidence and professionalism Basic computer knowledge Positive attitude and willingness to learn Minimum educational qualification: 12th pass / graduate Job Type: Full-time Pay: ₹11,000.00 - ₹18,000.00 per month Schedule: Rotational shift Work Location: In person
We are hiring Customer Care Executives for our Inbound Voice Process at our office located in IT Park, Dehradun . If you have good communication skills and are passionate about helping people, we would love to hear from you! Key Responsibilities: Handle incoming customer calls professionally and resolve queries efficiently Provide accurate, valid, and complete information by using the right methods/tools Maintain customer satisfaction by delivering a high level of service Keep records of customer interactions and follow up as needed Requirements: Good communication skills in English and Hindi Ability to handle calls with confidence and professionalism Basic computer knowledge Positive attitude and willingness to learn Minimum educational qualification: 12th pass / graduate Job Type: Full-time Pay: ₹11,000.00 - ₹18,000.00 per month Schedule: Rotational shift Work Location: In person
- Monitor and evaluate customer interactions (calls, chats, emails) to ensure adherence to quality standards and processes - Provide feedback and coaching to agents to improve their performance and quality scores - Analyze quality data and trends to identify areas for improvement and implement corrective actions - Develop and maintain quality reports and dashboards to track key performance indicators (KPIs) ## Requirements : - 1-3 years of experience in a Quality Analyst role in a BPO environment - Strong knowledge of quality metrics and processes (e.g., FCR, CSAT, AHT) - Excellent analytical and problem-solving skills - Strong communication and interpersonal skills Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Rotational shift Work Location: In person
About Company Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations Summary We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally. *Please note, this is a non-sales role— no outbound calls or sales targets involved. Key Responsibilities: · Handle incoming customer queries via chat channels. · Provide accurate, valid, and complete information by using the right tools and methods. · Resolve customer issues promptly, ensuring a positive customer experience. · Escalate complex issues to the appropriate department when necessary. · Maintain records of customer interactions and follow-up as needed. · Adhere to company policies and procedures during all customer interactions. Requirements : · Minimum qualification: 12th pass; graduates are preferred. · Excellent verbal and written communication skills in English. · Basic computer knowledge and typing skills. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Rotational shift Supplemental Pay: Overtime pay Work Location: In person Speak with the employer +91 7668085792
About Company Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations Summary We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally. *Please note, this is a non-sales role— no outbound calls or sales targets involved. Key Responsibilities: · Handle incoming customer queries via chat channels. · Provide accurate, valid, and complete information by using the right tools and methods. · Resolve customer issues promptly, ensuring a positive customer experience. · Escalate complex issues to the appropriate department when necessary. · Maintain records of customer interactions and follow-up as needed. · Adhere to company policies and procedures during all customer interactions. Requirements : · Minimum qualification: 12th pass; graduates are preferred. · Excellent verbal and written communication skills in English. · Basic computer knowledge and typing skills. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Rotational shift Supplemental Pay: Overtime pay Work Location: In person Speak with the employer +91 7668085792
Job Summary: We're seeking a highly skilled and customer-focused Customer Care Executive to join our team! As an inbound voice process expert, you'll handle customer inquiries, complaints, and issues via phone calls, providing timely and effective solutions. If you're passionate about delivering exceptional customer service and have excellent communication skills, we'd love to hear from you! Key Responsibilities: - Respond to incoming customer calls in a professional and courteous manner - Listen actively to customer concerns and provide accurate solutions - Resolve customer complaints and issues efficiently and effectively - Document customer interactions accurately and thoroughly - Collaborate with internal teams to facilitate issue resolution - Meet productivity and quality standards Requirements: - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work in a fast-paced environment and handle multiple calls - Proficiency in CRM software and standard office tools - 0-2 years of experience in customer service (freshers welcome to apply) Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Rotational shift Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 9897494412
Job Summary: We're seeking a highly skilled and customer-focused Customer Care Executive to join our team! As an inbound voice process expert, you'll handle customer inquiries, complaints, and issues via phone calls, providing timely and effective solutions. If you're passionate about delivering exceptional customer service and have excellent communication skills, we'd love to hear from you! Key Responsibilities: - Respond to incoming customer calls in a professional and courteous manner - Listen actively to customer concerns and provide accurate solutions - Resolve customer complaints and issues efficiently and effectively - Document customer interactions accurately and thoroughly - Collaborate with internal teams to facilitate issue resolution - Meet productivity and quality standards Requirements: - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work in a fast-paced environment and handle multiple calls - Proficiency in CRM software and standard office tools - 0-2 years of experience in customer service (freshers welcome to apply) Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Rotational shift Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 9897494412
We're seeking a Customer Care Executive to join our Wakefit team! As an inbound voice process expert, you'll handle customer inquiries, complaints, and issues via phone calls, providing timely and effective solutions. Key Responsibilities : - Respond to incoming customer calls professionally and courteously - Resolve customer complaints and issues efficiently - Provide accurate product/service information - Document customer interactions accurately - Collaborate with internal teams for issue resolution Requirements: - 1 year of experience in customer service (inbound voice process) - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 9897494412
About Wakefit Wakefit is a research-driven home and sleep solutions brand, providing mattresses, cushions, and sofas. It values exceptional customer experience and strives for operational excellence. Key Responsibilities Handle inbound customer calls and emails in a friendly, professional manner. Resolve queries related to products, orders, deliveries, returns/refunds, and general support. Maintain high standards of communication with clarity in both English. Escalate unresolved issues to higher levels and ensure timely follow-up. Collaborate with logistics, product, and quality teams for end-to-end resolution. Provide feedback and suggestions to improve service quality and process efficiency. Requirements Experience: 6 months to 1 year in a customer care role. Communication: Excellent verbal and written English skills are mandatory. Customer Focus: Empathy, patience, and problem-solving strength. Availability: Fixed 9-hour shift commitment. Teamwork: Collaborative mindset, proactive coordination across teams. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Fixed shift Language: Hindi (Required) English (Required) Work Location: In person
About Wakefit Wakefit is a research-driven home and sleep solutions brand, providing mattresses, cushions, and sofas. It values exceptional customer experience and strives for operational excellence. Key Responsibilities Handle inbound customer calls and emails in a friendly, professional manner. Resolve queries related to products, orders, deliveries, returns/refunds, and general support. Maintain high standards of communication with clarity in both English. Escalate unresolved issues to higher levels and ensure timely follow-up. Collaborate with logistics, product, and quality teams for end-to-end resolution. Provide feedback and suggestions to improve service quality and process efficiency. Requirements Experience: 6 months to 1 year in a customer care role. Communication: Excellent verbal and written English skills are mandatory. Customer Focus: Empathy, patience, and problem-solving strength. Availability: Fixed 9-hour shift commitment. Teamwork: Collaborative mindset, proactive coordination across teams. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Fixed shift Language: Hindi (Required) English (Required) Work Location: In person
*Job Title:* Inbound Voice Process Executive at Wakefit *Job Type:* Full-time *Experience:* 1 year in BPO sector (inbound voice process) *Job Description:* Wakefit is seeking experienced professionals for our Inbound Voice Process role. As an Inbound Voice Process Executive, you'll handle customer queries, provide solutions, and ensure excellent customer service. *Key Responsibilities:* - Handle inbound customer calls - Respond to queries and resolve issues - Provide accurate product/service information - Document customer interactions - Maintain a positive and professional demeanor *Requirements:* - 1 year of experience in BPO sector (inbound voice process) - Good communication skills in English - Graduate degree - Ability to work in shifts Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Schedule: Day shift Fixed shift Morning shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9897494412
*Job Title:* Inbound Voice Process Executive at Wakefit *Job Type:* Full-time *Experience:* 1 year in BPO sector (inbound voice process) *Job Description:* Wakefit is seeking experienced professionals for our Inbound Voice Process role. As an Inbound Voice Process Executive, you'll handle customer queries, provide solutions, and ensure excellent customer service. *Key Responsibilities:* - Handle inbound customer calls - Respond to queries and resolve issues - Provide accurate product/service information - Document customer interactions - Maintain a positive and professional demeanor *Requirements:* - 1 year of experience in BPO sector (inbound voice process) - Good communication skills in English - Graduate degree - Ability to work in shifts Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Schedule: Day shift Fixed shift Morning shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9897494412
Job Summary: We are seeking a dynamic and motivated Trainer with at least 1 year of experience in a BPO setting. The ideal candidate will be responsible for delivering effective training sessions, onboarding new hires, enhancing performance through refresher training, and supporting process updates. This role is critical to ensuring that staff are equipped with the knowledge and skills required to meet performance standards and deliver exceptional customer experiences. Key Responsibilities: Conduct new hire training and onboarding sessions for voice/non-voice processes. Deliver soft skills, communication, process, and product training as per business requirements. Create, update, and maintain training content, materials, and SOPs. Monitor trainee progress through assessments, feedback, and one-on-one coaching. Identify performance gaps and design refresher training programs accordingly. Work closely with Quality and Operations teams to address training needs. Maintain training MIS and reports, including attendance, evaluation scores, and training feedback. Assist in the transition of new processes or changes in procedures. Promote a positive and engaging learning environment. Required Skills and Qualifications: Minimum 1 year of experience as a trainer or in a training support role within a BPO environment. Strong understanding of BPO operations and metrics. Excellent communication and presentation skills. Good interpersonal and coaching abilities. Proficient in MS Office (PowerPoint, Word, Excel). Ability to manage time effectively and handle multiple training batches. Flexibility to work in rotational shifts (if required). Preferred Qualifications: Bachelor's degree in any discipline. Experience in both voice and non-voice processes. Exposure to customer service, sales, or technical support training is a plus. Benefits: Competitive salary Career growth and development opportunities Supportive and inclusive work culture Job Types: Full-time, Permanent Pay: ₹9,906.21 - ₹30,000.00 per month Schedule: Day shift Fixed shift Morning shift Language: English (Preferred) Work Location: In person Speak with the employer +91 7668085792
Exciting Opportunity in Customer Support – We're Hiring Are you a strong communicator with a passion for helping people? We’re looking for dedicated individuals to join our Customer Care team for both Voice and Non-Voice processes. Location: Lucknow (Work from Office) Shift Timings: Rotational shifts | Full-Time & Part-Time roles available Eligibility: Undergraduate / Graduate Experience: Open to both freshers and experienced professionals Key Skills: Clear and confident communication in English Ability to handle customer queries with patience and professionalism A positive attitude and willingness to learn What We Offer: Competitive salary Performance-based growth opportunities Supportive and team-oriented work culture Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month Language: Hindi (Required) English (Preferred) Work Location: In person Speak with the employer +91 8528575964
Exciting Opportunity in Customer Support – We're Hiring Are you a strong communicator with a passion for helping people? We’re looking for dedicated individuals to join our Customer Care team for both Voice and Non-Voice processes. Location: Lucknow (Work from Office) Shift Timings: Rotational shifts | Full-Time & Part-Time roles available Eligibility: Undergraduate / Graduate Experience: Open to both freshers and experienced professionals Key Skills: Clear and confident communication in English Ability to handle customer queries with patience and professionalism A positive attitude and willingness to learn What We Offer: Competitive salary Performance-based growth opportunities Supportive and team-oriented work culture Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month Language: Hindi (Required) English (Preferred) Work Location: In person Speak with the employer +91 8528575964
Job Summary: We are seeking a dynamic and motivated Trainer with at least 1 year of experience in a BPO setting. The ideal candidate will be responsible for delivering effective training sessions, onboarding new hires, enhancing performance through refresher training, and supporting process updates. This role is critical to ensuring that staff are equipped with the knowledge and skills required to meet performance standards and deliver exceptional customer experiences. Key Responsibilities: Conduct new hire training and onboarding sessions for voice/non-voice processes. Deliver soft skills, communication, process, and product training as per business requirements. Create, update, and maintain training content, materials, and SOPs. Monitor trainee progress through assessments, feedback, and one-on-one coaching. Identify performance gaps and design refresher training programs accordingly. Work closely with Quality and Operations teams to address training needs. Maintain training MIS and reports, including attendance, evaluation scores, and training feedback. Assist in the transition of new processes or changes in procedures. Promote a positive and engaging learning environment. Required Skills and Qualifications: Minimum 1 year of experience as a trainer or in a training support role within a BPO environment. Strong understanding of BPO operations and metrics. Excellent communication and presentation skills. Good interpersonal and coaching abilities. Proficient in MS Office (PowerPoint, Word, Excel). Ability to manage time effectively and handle multiple training batches. Flexibility to work in rotational shifts (if required). Preferred Qualifications: Bachelor's degree in any discipline. Experience in both voice and non-voice processes. Exposure to customer service, sales, or technical support training is a plus. Benefits: Competitive salary Career growth and development opportunities Supportive and inclusive work culture Job Types: Full-time, Permanent Pay: ₹9,906.21 - ₹30,000.00 per month Schedule: Day shift Fixed shift Morning shift Language: English (Preferred) Work Location: In person Speak with the employer +91 7668085792
We are seeking part-time Customer Service Representatives to join our team in Dehradun. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients through chat and voice processes. If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Responsibilities: - Handle customer inquiries and resolve issues through chat and voice channels - Provide accurate and timely information to customers - Meet productivity and quality standards - Work in a team environment to achieve customer satisfaction goals Requirements: - Good communication skills in English - Ability to work in a night shift environment - Basic computer knowledge and typing skills - Customer-centric approach and ability to work under pressure Benefits: - Competitive salary package - Opportunity to work with a reputed BPO company - Flexible part-time schedule Job Types: Part-time, Fresher Pay: ₹7,000.00 - ₹8,000.00 per month Expected hours: No more than 4.5 per week Schedule: Night shift Rotational shift Work Location: In person Speak with the employer +91 9897494412