Posted:2 months ago|
Platform:
On-site
Full Time
- Monitor and evaluate customer interactions (calls, chats, emails) to ensure adherence to quality standards and processes
- Provide feedback and coaching to agents to improve their performance and quality scores
- Analyze quality data and trends to identify areas for improvement and implement corrective actions
- Develop and maintain quality reports and dashboards to track key performance indicators (KPIs)
## Requirements:
- 1-3 years of experience in a Quality Analyst role in a BPO environment
- Strong knowledge of quality metrics and processes (e.g., FCR, CSAT, AHT)
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Work Location: In person
Woodrock Infotech PVT. LTD.
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