GoMechanic

About the role Go mechanic is looking for an enthusiastic and result-oriented Tele-Sales executive to handle customer queries and drive sales through voice and call processes. The ideal candidate should have excellent communication skills a customer - centric approach and the ability to multitask effectively. looking for immediate joiners. Location: corporate office, 7th floor Tower A, space itech Park, sohna- Gurgaon RD, Block S, sector 49, shift and working hours : 9 hours shift Roaster off Role and responsibility: - handle customer queries via voice call and ensure resolution with a professional approach and ensure lead conversation - Address and resolve customer issues or concern in an efficient and friendly manner. - bulid and maintain positive relationship with customer by deliverying exceptional service. - promoting Gomechanic's service and product to customer. - meet and exceed daily, weekly and monthly and performance matrics - collaborate with team members to achieve individual and team goals. Skill: - bachelor's degree in relevant field is the most - excellent variable communication skills in both Hindi and English - prior experience in T elesales, customer support or BPO process is a plus - ability to work under pressure Type - full- time CTC - 3- 3.5 LPA Travelling allowance - 1500 Performance variable - PF - Insurance -

GoMechanic is looking for proactive and detail-oriented Company Secretary to manage our legal, regulatory, and corporate governance requirements as we prepare for key growth milestones, including ESOP implementation and fundraising. Location: Corporate office, 7th Floor, Tower A, Spaze iTech Park, Sohna - Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018 Shift and working hours: 5.5 Days and hours working shift (1st, 3rd, 5th Saturday and all Sundays are off rest is working) Role & responsibilities: Manage company secretarial activities, including notice preparation, agenda setting, minute taking, and statutory filings with MCA. Handle listing agreement compliances and provide support on issue resolution. Ensure timely completion of all tasks assigned by seniors while maintaining high-quality standards. • Provide assistance in drafting reports related to companies act matters. Assist in structuring, drafting, and managing ESOP schemes and related documentation. Support equity funding roundsincluding due diligence, share allotments, and filings with ROC. Liaise with legal counsel, investors, auditors, and government authorities. Maintain cap table and manage stakeholder communications from a compliance perspective Preferred candidate profile: 5+ years of relevant experience Excellent Communication and organizational skills Operational agility skill as this is an Individual contributor role Strong problem-solving and critical thinking skills

*About the role* Go mechanic is looking for an enthusiastic and result-oriented tallysels executive to handle customer queries and drive sales through voice and call processes.the ideal candidate should have excellent communication skills a customer - centric approach and the ability to multitask effectively. looking for immediate joiners. *Role and responsibility*: - handle customer queries via voice call and ensure resolution with a professional approach and ensure lead conversation - Address and resolve customer issues or concern in an efficient and friendly manner. - bulid and maintain positive relationship with customer by deliverying exceptional service. - Drive sales by promoting Gomechanic's service and product to customer. - meet and exceed daily, weekly and monthly and performance matrics - collaborate with team members to achieve individual and team goals. *Skill*: - bachelor's degree in relevant field is the most - excellent variable communication skills in both Hindi and English - prior experience in telesales, customer support or BPO process is a plus - ability to work under pressure and achieve sales target *Type*- full- time *CTC*- 3- 3.5 LPA Travelling allowance - Performance variable - PF - Insurance -Role & responsibilities Preferred candidate profile

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

About the Role Service Advisor is responsible for providing excellent customer service by assisting with vehicle service needs, managing work orders, coordinating with service technicians, and ensuring timely, high-quality service delivery. Location: Pan India. Roles and responsibilities: Greet customers, assess vehicle service needs, and provide service estimates. Create work orders and ensure smooth communication between customers and technicians. Schedule service appointments and manage service calendars. Oversee parts inventory and assist in sourcing required parts. Prepare invoices, explain charges, and process payments. Follow up with customers to ensure satisfaction and future service needs.

Key Responsibilities: Welcome and assist walk-in customers at the GoMechanic kiosk. Explain GoMechanic's services such as car servicing, repairs, and insurance assistance. Help customers book appointments through the GoMechanic app or portal. Maintain daily records of leads, inquiries, and bookings. Upsell relevant services and ensure high customer satisfaction. Coordinate with garage partners for smooth service delivery. Handle basic customer queries and escalate complex issues to the support team. Maintain cleanliness and branding of the kiosk. Achieve daily/weekly/monthly targets as assigned.

Roles and responsibilities: Greet customers, assess vehicle service needs, and provide service estimates. Create work orders and ensure smooth communication between customers and technicians. Schedule service appointments and manage service calendars. Oversee parts inventory and assist in sourcing required parts. Prepare invoices, explain charges, and process payments. Follow up with customers to ensure satisfaction and future service needs.

About the job: Key responsibilities: 1. Welcome and assist walk-in customers at the GoMechanic kiosk 2. Explain GoMechanic's services such as car servicing, repairs, and insurance assistance 3. Help customers book appointments through the GoMechanic app or portal 4. Maintain daily records of leads, inquiries, and bookings 5. Upsell relevant services and ensure high customer satisfaction 6. Coordinate with garage partners for smooth service delivery 7. Handle basic customer queries and escalate complex issues to the support team 8. Maintain cleanliness and branding of the kiosk 9. Achieve daily, weekly, and monthly targets as assigned Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 2,50,000 /year Experience: 1 year(s) Deadline: 2025-08-17 23:59:59 Skills required: Retail Management and Sales About Company: GoMechanic is a new-age start-up aiming to disrupt the automobile servicing market in India through technical support and operational excellence. The founders are IIM-A graduates with experience in senior positions in consultancies and start-ups.

About the job: Key responsibilities: 1. Manage day-to-day operations of the kiosk, including opening and closing procedures 2. Monitor inventory levels and place orders as necessary to ensure products are adequately stocked 3. Provide exceptional customer service, addressing inquiries and concerns in a timely and professional manner 4. Drive sales by promoting our services and upselling to customers 5. Maintain cleanliness and organization of the kiosk to create an inviting atmosphere for customers 6. Collect and analyze data on customer preferences and purchasing patterns to optimize sales strategies 7. Collaborate with the sales team to develop marketing campaigns and promotions to attract more customers to the kiosk Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-08-16 23:59:59 Skills required: Retail Management About Company: GoMechanic is a new-age start-up aiming to disrupt the automobile servicing market in India through technical support and operational excellence. The founders are IIM-A graduates with experience in senior positions in consultancies and start-ups.

Make outbound calls to existing and potential customers to promote GoMechanic services. Handle inbound customer queries regarding services, pricing, and bookings. Explain the benefits of GoMechanics offerings and convert leads into service bookings. Maintain accurate records of customer interactions and follow-ups in CRM. Coordinate with internal teams (technicians, service centers, logistics) to ensure smooth service delivery. Meet daily/weekly/monthly call and conversion targets. Handle customer complaints and escalate issues when necessary.

Role & responsibilities Customer Lifecycle Management Retention & Loyalty Programs Campaign Management Cross-Functional Collaboration Innovation & Growth Key KPIs Repeat booking rate (%) Customer lifetime value (CLV) Churn rate / retention rate Net Promoter Score (NPS) Campaign ROI (redemptions, engagement, conversions) Preferred candidate profile 2+ years of experience in Retention specifically Graduate in relevant field Excellent Communication Immediate joiners (Preferred)

Roles and Responsibilities Provide advisory services to customers on car maintenance, repairs, and servicing. Assist in body shop estimations and ensure accurate quotes for customers. Coordinate with technicians and other departments to resolve customer issues promptly. Develop strong relationships with customers through excellent communication skills. Maintain a clean and organized work environment at the service center. Desired Candidate Profile 1-6 years of experience in automobile sales, service sales, or related field. Strong knowledge of automobiles, automobile service, technical aspects, and advisory services. Excellent interpersonal skills with ability to handle diverse customer queries effectively.