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Escalation Executive

0 - 5 years

2 - 4 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle customer escalations in a timely and professional manner.
  • Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats).
  • Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary.
  • Ensure high levels of customer satisfaction by resolving their concerns efficiently.
  • Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

  • 0-5 years of experience in BPO industry with focus on Customer Escalation management.
  • Strong communication skills for handling complex customer queries via phone calls, emails, or chats.
  • Ability to work under pressure to meet tight deadlines while maintaining attention to detail.
  • Proficiency in solving queries related to products/services offered by the company.

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