266 Customer Escalation Jobs

Manage customer support operations including installation, commissioning, AMC, and service activities. Supervise team performance, client communication and documentation. Ensure timely issue resolution, reporting, and coordination with Eng. and HOD

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

We are looking for a Customer Service Agent who can handle Customer Queries and Technicians in Australian Shift for a Home Lift . Role: Customer Service - Lift product Work Location : Neelankarai Shift Timing : 4:00 AM (Morning) - 2:00 PM (Afternoon) Salary Package : As Per Norms Roles & Responsibilities : Minimum 1 to 5 years of experience Excellent communication skills in English Good relationship management and networking skills Pleasing personality with the ability to understand client needs and also execute the same Well versed in MS Office- Excel/Word/PowerPoint Maintain a positive attitude focused on customer satisfaction Perks and Benefits: Excellent salary package. Training and full...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Omnissa WorkspaceOne SaaS based solution Installation/Reinstallation of MDM components Trouble shooting remotely MDM related errors escalated by Ll and other teams. Monitor and analyze the application logs Support the DR Drills as and when required Manage Policy Groups Administer consistent policies across devices Analyze and report critical device information Creating and Maintenance of SSP for Client end users Implementing policies post approval in MDM System Ba...

Develop and execute support strategies aligned with business goals. Lead and mentor a high-performing team (managers, team leads, and agents). Oversee support operations across voice, email, chat, and ticketing systems. Define and track KPIs/SLAs to ensure high-quality service delivery. Drive continuous improvement in processes, tools, and knowledge sharing. Handle customer escalations and ensure timely resolution. Collaborate with cross-functional teams to advocate customer needs. Manage recruitment, performance, and development within the support team.

Develop and execute support strategies aligned with business goals. Lead and mentor a high-performing team (managers, team leads, and agents). Oversee support operations across voice, email, chat, and ticketing systems. Define and track KPIs/SLAs to ensure high-quality service delivery. Drive continuous improvement in processes, tools, and knowledge sharing. Handle customer escalations and ensure timely resolution. Collaborate with cross-functional teams to advocate customer needs. Manage recruitment, performance, and development within the support team.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. I...

Please note: This role is for Eternia Business 1) Job Purpose - To provide technical support to the fabricator in use of CPQ software. Carry out weekly price updating and periodic software upgrades for the fabricators. Carryout data setup of systems in the window maker software. Carry out training for the fabricators with the use of Window Maker 2) Job Context : Should have minimum 4 years of industry exp. Deal with 10+ Fabricators on a daily basis Resolve Fabricator queries related to software and provide relevant resolutions 3) Key Result Areas/Accountabilities: Data set up in Window maker - Import data in all Fabricator set up (Pricing & updates in WM) Training - Provide WM training to al...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

One point of Contact for all Sales heads for representing Medical Process Prior experience in Medical TPA management for Life Insurance sector Must have basic knowledge of Underwriting guidelines & Insurance Operations Establish and Manage relationships with Medical TPAs Good in Handling Operations Team Any new system related changes Vendor Management Regulatory Requirements Internal/External Audit Good in MIS, Reports & Data Analytics Role & responsibilities Monthly Dashboard/Billing Malpractices Risk Management

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing quer...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities 1)Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre. 3)Data Management & Vendor management. 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity 9)Initiate and lead various process enhanceme...

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...

Design Cafe is hiring Design Manager for Navi Mumbai for its Kharghar Store Address: Shop No. 24, Amar Tech Park, 25 & 26, Balewadi - Hinjawadi Rd, near MIS International School, Patil Nagar, Balewadi, Pune, Maharashtra 411045 Experience - 5 to 8 years Job Description:- Experience: 5+ years of total experience, with at least 2 years in a managerial role. Responsibilities: Must have managed a monthly revenue of 1.5 crore or more. Team Management: Experience in handling a team of 10+ in-house designers. Look at whether revenue numbers, TAT, Sign-ups are on track daily. Handle client escalations - red level Report Directly into City Head on key metrics De-bottleneck projects by addressing core ...

Roles and Responsibilities Handle customer inquiries through phone calls, emails, or chats to resolve their queries and concerns. Provide accurate and timely solutions to customers' issues related to products/services offered by the company. Maintain a high level of professionalism while interacting with customers, ensuring excellent customer relationship management. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Handle inbound customer calls Manage Google, Amazon & Flipkart reviews Conduct CSAT & rating calls Resolve escalations & troubleshoot issues Coord...

We are seeking a highly proficient and customer-focused International Service Desk Analyst to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help from around the globe, responsible for resolving infrastructure issues through various mediums like calls, web, chat, and service requests. Your excellent English communication skills will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support for our international clientele. Roles and Responsibilities: Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD) system. Ask the Customer End User for all relevant informati...

We are seeking a highly proficient and customer-focused Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help, responsible for resolving infrastructure issues through calls, chat, and service requests. Your excellent communication skills in English will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support. Roles and Responsibilities: Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD system). Obtain all relevant information from the Customer End User concerning the call made or issue reported. Attempt to resolve defined inquiries d...

Job Profile - - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels. Preferred candidate profile We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India. Candidates comfortable to travel Noida sector 128 are only recommended to apply . Must be a graduate. CTC - 27,600 CTC If Interested ple...

Immediate Hiring for Email & Chat Process / Semi-Voice Process Hindi, Kannada, Malayalam, ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 4 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.00 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understan...