318 Customer Escalation Jobs

*Salary CTC: Rs. 20000 to Rs. 36000* Mode of Interviews: Face-to-Face Working Model : Work From Office Working Days : 5.5 Working days with rotational shifts and Weekly Offs. *Qualification* : 10+2 / Graduate with excellent verbal & written communication skills Computer Knowledge, good typing speed *Experienced* : Candidate with prior experience in customer service would be preferred Freshers can also apply *Cab Service :* Cab service is available only for Female employees (Within the defined Transport Zone) between 8 PM to 8 AM shift window.

About the Role: We are looking for a proactive Assistant Manager Customer Support (Email Support) with strong experience in managing email-based customer queries, escalations, and grievance cases within a fintech environment. The ideal candidate should have hands-on expertise with Freshdesk , excellent written communication, and proven ability to lead and manage a support team of 1015 executives. Key Responsibilities: A) Mail Support & Customer Issue Resolution Handle and oversee customer communication primarily through email & ticketing systems . Ensure timely resolution of customer complaints, queries, refunds, and dispute-related cases. Draft clear, professional email responses for critic...

Recruiter name - Devansh Contact number - 9717799179 What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complai...

Job Description: UrbanCompany is looking for a highly motivated, customer-focused Social Media Escalation Executive to join our Customer Experience (CX) team. In this role, you will manage and resolve customer escalations received through social media platforms, ensuring timely, empathetic, and effective communication. You will act as the face of UrbanCompany on social channels, safeguarding brand reputation while driving best-in-class customer satisfaction. Key Responsibilities: Serve as the primary contact for escalated customer concerns on social media, demonstrating strong ownership and a customer-first mindset. Investigate and resolve complex issues by coordinating with internal teams a...

Job description Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Email Social Media Escalation or Complaint Management Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Department : Customer Support Location : Tri O tech solutions (FamApp), 1st Floor - Obeya Verve, HSR Layout, Bangalore. Reports To : SME / Team Lead Job Summary: Were on the lookout for a passionate and customer-obsessed individual to join our vibrant support team! As a Customer Support Executive, youll handle both calls and emails to assist customers, resolve queries, and deliver a delightful support experience that truly makes them feel cared for. Key Responsibilities: Handle inbound & outbound calls and respond to emails in a professional and friendly manner. Resolve customer queries, complaints, and requests quickly and effectively. Maintain call quality standards and aim for first conta...

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. I...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Omnissa WorkspaceOne SaaS based solution Installation/Reinstallation of MDM components Trouble shooting remotely MDM related errors escalated by Ll and other teams. Monitor and analyze the application logs Support the DR Drills as and when required Manage Policy Groups Administer consistent policies across devices Analyze and report critical device information Creating and Maintenance of SSP for Client end users Implementing policies post approval in MDM System Ba...

Job Overview We are seeking a strong, confident, and experienced Team Lead (Female) to oversee daily office operations and lead our international sales and customer support team for the Auto Parts business. The ideal candidate must have excellent communication skills, proven leadership experience, and strong exposure to US sales and customer support processes . This role ensures that every order, commitment, and customer interaction from the night shift is accurate, accountable, and aligned with PartsCentral standards. The Team Lead drives operational discipline, performance improvement, and backend readiness, enabling the night shift team to focus fully on sales and customer support. Key Re...

Position - Grievance Manager The Grievance Manager will be responsible for overseeing and managing the end-to-end grievance redressal process to ensure timely and effective resolution of public and stakeholder complaints. The role involves monitoring grievance workflows, analysing recurring issues, identifying process gaps, and implementing corrective measures to improve service delivery. The Grievance Manager will also coordinate with relevant divisions to ensure compliance with established timelines, maintain transparency, and enhance overall user satisfaction through continuous process improvement and automation initiatives Educational Qualifications Requirements - BE/B Tech/ M.E/M Tech/M...

Recruiter name - Shakshi Contact number - 6307327981 What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complai...

Escalation desk Grade E1/E2 Years of experince 1 - 5 Requirement 10 Customer Service Escalation Inbound Grade E1/E2 KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Responsible for handling Customer Queries via Chats/Emails 2. Responsible for resolving the queries of investment products. 3. Identify customers needs on every requirement with quick response time. 4. Handle the complaints and enquiries of customers. 5. Communicating with customers through various channels. 6. Acknowledge and resolving customer complaints SKILLS & KNOWLEDGE 1 . Experience of 6 month and above in Customer Service will be considered 2. Should have Excellent communication, writing, typing & presentation skills. 3. No N...

Job Description: AVP Complaint Manager Grade: I Vacancies: 1 Age Limit: Minimum 30 years – Maximum 45 years Educational Qualification: Minimum: Graduation in any discipline from a University/Institution recognized by Govt. of India / Govt. bodies / AICTE Preferred: Post Graduate Diploma / MBA in any discipline Experience: Minimum 10 years of cumulative experience in Bank / NBFC / Financial Services / Financial Institution / Insurance Industry / Financial Intermediary / Financial Allied Industry Minimum 5 years of experience in customer complaint management within any of the above industries Roles & Responsibilities 1. Complaint Resolution Oversee and manage the end-to-end customer complaint ...

we are hiring for Team Lead - ORM (Online Reputation Management) Location - Ghansoli, Navi Mumbai Job Role:- The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations. This role requires a proactive individual who can effectively lead a team, ensuring customer satisfaction and maintaining a positive online presence. The Team Lead will work closely with senior management to develop strategies that enhance customer experience and resolve issues efficiently. Strong problem-solving and conflict-resolution abilities. Responsibilities:- Lead and manage a...

Job Description: One point of Contact for all Sales heads for representing Medical Process Prior experience in Medical TPA management for Life Insurance sector Must have basic knowledge of Underwriting guidelines & Insurance Operations Establish and Manage relationships with Medical TPAs Good in Handling Operations Team Any new system related changes Vendor Management Regulatory Requirements Internal/External Audit Good in MIS, Reports & Data Analytics Role & responsibilities Monthly Dashboard/Billing Malpractices Risk Management CTC: Max. 15LPA. Location: HO Hyderabad

Handle customer complaints via email and voice, resolve issues, manage escalations, log tickets, provide accurate resolutions, maintain service quality, meet TAT, and ensure excellent customer experience in an international support environment. Required Candidate profile Excellent English Communication Working Days: 5 Days Working CTC 4.20–4.80 LPA (Including PF/ESIC). In-hand up to 33,000. Location: MBP, Ghansoli Age: 40 Years HR -86176 02997 Perks and benefits Attractive in-hand salary up to 33,000

Manages RBI/Regulatory complaints, drafts responses, works to reduce maintainable cases, ensures NIL awards, coordinates with internal teams, conducts RCA, manages risk, maintains records, prepares reports, and ensures with regulatory guidelines.

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation M...

We are seeking an experienced and dynamic Customer Experience Professional to lead the Customer Support function . The Manager / Senior Manager Customer Support will be responsible for driving operational excellence across partner networks, ensuring superior delivery experience, and leading initiatives that enhance customer satisfaction, loyalty, and retention. The role involves close collaboration with cross-functional teams to improve partner efficiency, streamline order fulfillment, and strengthen the end-to-end customer journey. Role & responsibilities Lead and oversee all customer support management activities - including onboarding, performance reviews, and compliance. Support program ...

Hi, We are hiring for Team Lead Operations role in Customer service profile for Gurgaon sec 46 location Below are the details for open role Location - Sec 46 Gurgaon Shift- Night Shift ( Flexible to work in 24*7 shift) Year of Experience - 5 to 8 year of Relevant experience in Customer Support If interested please share your resume on skakkar@peoplescout.com Role and Responsibilities Handle multiple responsibilities as an Individual Contributor, including transaction processing, inbound and outbound calls, and report creation in Excel. Develop a thorough understanding of the People Ready domain and gain familiarity with all MSP customers (currently around 12, with additional customers as the...

Role & responsibilities Lead and manage a team of grievance associates. Oversee timely resolution of customer complaints (calls, emails, tickets). Handle escalated/critical grievances personally. Coordinate with internal teams (logistics, legal, service, etc.) for case closures. Monitor performance metrics (TAT, resolution rate, NPS). Train and coach team members for quality improvement. Identify trends and suggest process improvements. Ensure grievance SLAs and company policies are followed. Who are we looking for? Graduate with 3 to 6 years of experience in customer service/grievance handling. Minimum 1 year of team handling experience. Strong communication, problem-solving & leadership sk...

Job Title: Resolution Associate Location: Noida, Sector 16A, Film City Type: Full-time | 5.5 Days Working (10 AM 7 PM) Experience: 13 Years Salary: 25,000 – 35,000 (In-hand) Immediate Joiners Preferred About Visit Health Founded in 2016 by BITS Pilani alumni, Visit Health is a leading health-tech platform with a mission to make healthcare accessible, affordable, and preventive. Evolving from a telemedicine provider to a comprehensive wellness ecosystem, Visit now serves over 5 million users and 2,500+ corporate clients across India. We offer a full suite of healthcare and wellness services—from cashless OPD, wellness programs, teleconsultation, and EAP support, to preventive screenings—bridg...

Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America. We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations. Make a real impact At La...

Role & responsibilities 1. Will need to take care of assigned clients end to end and coordinate with clients to get their graphic ad, video, landing page designed with respective departments. 2. Also, follow-up with clients on campaign design, targeting location, audience, demographics. 3. Create and share reports with clients. Co-ordinate with onshore Sales team to get the required information Preferred candidate profile Excellent verbal , written, and I nterpersonal communication skills Serve as an internal digital and marketing automation subject matter expert, share expertise, and keep current with best practices. Analysis of marketing campaigns and insights based on reports. Excellent E...