154 Resolution Jobs

As a Reporting Associate at our Global Reporting Team in Gurgaon, India, you will play a vital role in financial reporting and compliance. Your responsibilities will include enhancing processes and internal controls to ensure the highest standards in monthly reporting, statutory financial reporting, and audit preparation. You will review monthly and quarterly tax returns, conduct ad-hoc activities, and drive cross-border projects to develop best practices internationally. Collaborating with internal control functions, you will contribute to risk management, integration projects, and regulatory compliance. Your role will involve drafting and reviewing accounting documents, maintaining regulatory understanding, and implementing process improvements. Operating globally and cross-functionally, you will work with various teams to ensure statutory accounting and external filings meet top-quality standards. To qualify for this role, you should hold a Bachelor's degree in Accounting or Finance, with a preference for CPA/CA/ACCA or equivalent qualifications. With at least 4 years of experience in auditing, accounting, financial analysis, and regulatory reporting ideally including experience with a "Big-four" firm you should be a team player with the ability to work independently. Experience in a global environment and strong project management skills are desired. Strong communication, presentation, and project management skills are essential, as well as a proactive approach to achieving results and meeting deadlines. Comfortable in ambiguous situations, you should be self-driven and capable of working independently or collaboratively. Experience with Oracle R12 or a similar ERP system would be advantageous, along with a background in working for a regulated company. If you are a motivated professional with a passion for financial reporting, compliance, and process improvement, we encourage you to apply for this challenging role and be a key contributor to our dynamic Global Reporting Team.,

As a Cisco DNAC (Digital Network Architecture Center) Specialist, you will be responsible for serving as the primary subject matter expert for Cisco DNA Center. Your key responsibilities will include onboarding, provisioning, and managing network devices such as routers, switches, wireless controllers, and access points. You will be expected to have in-depth knowledge of Assurance features for network health monitoring, troubleshooting, and anomaly detection. In this role, proficiency in Software-Defined Access (SDA) fabric design, implementation, and operations is essential. This includes managing network policies, segmentation, and security integrations using tools like Cisco ISE. You will also be responsible for leveraging automation features, templates, and workflows to ensure efficient network operations. Your duties will involve leading the planning, deployment, and configuration of Cisco DNA Center solutions and related network infrastructure components. Developing and implementing standardized operating procedures (SOPs) and best practices for DNA Center management will be crucial. Additionally, you will perform proactive monitoring, health checks, and capacity planning for the DNA Center appliance and the managed network. As part of troubleshooting and resolution tasks, you will act as an escalation point for complex network issues, utilizing DNA Center's analytics and troubleshooting tools. Root cause analysis (RCA) for critical incidents related to network performance, connectivity, and security will be a key part of your responsibilities. Collaboration with Cisco TAC and other vendors for advanced issue resolution will also be required. Furthermore, you will play a role in mentorship and knowledge transfer by providing expert guidance, training, and knowledge transfer to junior network engineers and operations teams. Creating comprehensive documentation, runbooks, and playbooks related to DNA Center operations will be essential for knowledge sharing and operational efficiency. Preferably, certification in CCNP with Cisco Enterprise Design (ENSLD) would be advantageous for this role.,

You will collaborate with your team to achieve goals that exceed expectations. By focusing on providing excellent service and developing strategic client partnerships based on understanding their needs, you will ensure mutual satisfaction. Clear and impactful communication is key, tailoring your messages to different audiences with empathy. Your problem-solving skills will be put to the test as you analyze data and develop effective solutions to ensure timely and logical decision-making. Maintaining specialist knowledge and skills is crucial for performing your job effectively. You will be responsible for developing and maintaining scorecards and metrics, as well as collecting, analyzing, and communicating data to stakeholders. Managing information flow and ensuring accurate output will be part of your daily tasks. Proactively resolving inquiries and exceptions by collaborating with functional teams and colleagues is essential in maintaining a smooth workflow. In your role, you will carry out core, complex, and custom processing activities while striving to standardize processes when possible. Resolving complex issues with a sense of urgency and ensuring quality, accuracy, and timeliness of results are paramount. Supporting process improvements and acting as a subject matter expert will be part of your responsibilities. Assigning work, overseeing deliverables, and ensuring your team meets deadlines will be crucial for success. You will interact with internal clients globally, providing comprehensive support and sharing responsibilities with your manager for accurate and timely processing. Developing and maintaining procedures, adhering to SLAs and SOPs, and complying with risk and compliance programs are key metrics to focus on. Continuous personal development is encouraged to enhance your skills and knowledge. As a Senior Associate, you are expected to be competent to expert in technical aspects and advanced beginner in professional and leadership skills. A Bachelor's degree or equivalent work experience, along with 2-4 years of related experience, is required. Your decision-making rights include professional development, resolution of complex items, and identification, resolution, reporting, or escalation of exceptions, breaches, and suspicious activities. Your time allocation will involve problem-solving (35%), core processing and reviewing (35%), training and coaching specialists (5%), professional development (5%), and generating process improvements (20%). Your role is crucial in ensuring operational efficiency, client satisfaction, and compliance with risk and regulatory requirements to drive the organization forward.,

You should have a strong understanding of client plan provisions, products, processing guidelines, and SLA metrics. You must be capable of manually performing Benefit processes and handling complex tasks/calculations that require in-depth plan knowledge, analysis, and interpretation. Your responsibilities will include researching complex Benefits issues, formulating resolutions/recommendations by analyzing fact patterns, and applying plan provisions and best practices. It is crucial to resolve tasks within specified due dates and ensure that the process is thoroughly documented. Additionally, you will be required to create adhoc reports as needed to support client service delivery functions. This is a Full-time position with Provident Fund benefits. The work schedule includes Evening and US shifts, and the work location is In-person. If you are interested in this opportunity, please reach out to the employer at +91 6388795583.,

As a BIM Modeler for MEP Systems, you will be responsible for developing detailed 3D BIM models of mechanical systems using industry-standard software like Revit MEP and Navisworks. Your role will involve collaborating with architects, structural engineers, and other stakeholders to seamlessly integrate MEP systems within building designs, ensuring spatial coordination and clash detection. You will assist in designing and laying out electrical systems based on project requirements, codes, and standards. In addition, you will conduct clash detection analysis to identify and resolve conflicts between MEP systems and other building components, ensuring constructability and coordination. Utilizing BIM models, you will accurately estimate quantities of MEP components to aid in project budgeting and cost control. It will be essential to maintain organized BIM models and documentation throughout the project lifecycle, including version control, model updates, and as-built documentation. You will be expected to stay updated with industry standards, best practices, and emerging technologies related to BIM for MEP systems, ensuring adherence to project-specific BIM standards and protocols. The qualifications required for this role include a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, with 2-3 years of experience. Proficiency in BIM software platforms such as Revit MEP, AutoCAD MEP, Navisworks, etc., is essential. A strong understanding of mechanical, electrical, and plumbing systems design principles and construction methods is also necessary. The job type is full-time and permanent, with benefits including health insurance and provident fund. The work schedule is in the morning shift, and a yearly bonus is provided. The application questions include inquiring about the years of work experience with BIM mechanical modeling using Revit, BIM electrical modeling using Revit, experience with AutoCAD reading, and availability for immediate joining. The work location is in person, and the application deadline is 11/04/2025. For further details or queries, please contact 9381200665.,

Walk In Axis Bank - VKYC Officer Mumbai Vileparle Contact : Ganesa Subramanian Number : 8056659888 (Whatsapp only ) share cv to this number Video KYC (VKYC) officer immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply) Mention Ganesa HR on top of your resume Job description Video KYC Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Video KYC Officer is part of the liability team under AVC, Axis Bank, which handles the NTB acquisitions and liability products. They need to be proficient in the completing the Video based KYC norms to help the customer be digitally on-boarded, and should possess working knowledge of Retail Asset products, Banking operations, Investment options and Card products. The VKYC Officer uses digital skills, operational knowledge and impactful client interactions to deliver on the promise of accurate and compliant VKYC for the customer and ensuring a pleasant journey in digital on boarding process, also exploring for any other up sell/cross-sell opportunities wherever possible. Key Responsibilities: Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards. Utilize effectively all applications, tools, and databases used to process transparent end to-end client support. Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Qualifications: Optimal qualification for success on the job is: 2+ year of experience in BFSI industry, preferably in a phone/video banking/telesales setup. Prior experience is Banking ops/Sales preferred but not mandatory. Minimum of 15 Years of formal Education. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices. Strong willingness to work in a digital-banking setup Teamwork, verbal and written excellence, resilience and highly motivated. Must be flexible and understanding in a challenging and ever-changing environment Excellent communication skills both written and verbal es Preferred candidate profile Perks and benefits

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Are you a dedicated IT professional with a passion for providing exceptional technical support Do you possess strong troubleshooting skills and excel at problem-solving We are currently seeking a highly skilled IT Support Specialist to join our esteemed team. In this role, you will be responsible for delivering comprehensive first-level support, addressing a wide range of user issues, and ensuring efficient and effective problem resolution. Responsibilities: First-Level Support: Provide prompt and efficient first-level technical support to end-users through telephone, email, chat, and our ticketing system. Address common user issues such as locked accounts, expired passwords, user setup, permissions management, and account management across various cloud services. Software Packaging and Deployment: Package software applications and automate installations using silent mode deployment techniques to ensure smooth and consistent software rollout across the organization. Operating System Expertise: Maintain and troubleshoot issues on current client operating systems, with a focus on Windows environments. Virtualization Management: Support and manage virtualized environments, particularly utilizing Hyper-V, to ensure optimal system performance and resource allocation. Issue Diagnosis and Resolution: Diagnose and resolve hardware, software, and network-related issues efficiently, minimizing downtime and disruption to business operations. Documentation: Thoroughly document support tickets, including all troubleshooting steps and successful resolutions. Maintain and update FAQs and self-help resources to empower users with common issue resolutions. Collaboration: Work closely with second-level support teams, escalating complex issues as needed, while ensuring timely resolution and follow-up with users. Proactive Problem Solving: Identify trends in recurring technical issues and proactively address potential problems to prevent future disruptions. Requirements: Education & Experience: IT-related degree or certification, or equivalent experience in the IT field. Demonstrated experience in providing first-level technical support in a professional setting. Technical Expertise: Extensive knowledge of current client operating systems, particularly Windows, and experience with software packaging and silent mode installation. Familiarity with Hyper-V or other virtualization technologies is essential. Troubleshooting Skills: Strong ability to diagnose and resolve a wide range of hardware, software, and network issues. Communication Skills: Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users clearly and concisely. Customer Service Orientation: A strong focus on providing exceptional customer service and a collaborative approach to teamwork. Attention to Detail: Meticulous attention to detail in documentation and problem-solving, ensuring accurate and efficient issue resolution. Language Skills: Proficiency in the German language is preferred, as the role involves supporting the German-speaking region OR C-Level English,

The Mainframe System Architect is responsible for ensuring defined standards, managing the technical lifecycle of products and services, and delivering change/transformation based on created designs. The architect's primary focus is to facilitate a smooth transition/handover to Mainframe technology Operations with support to the Operations as required. Key Responsibilities: - Collaborate with the implementation team to assess risks and recommend actions for major product upgrades in a production environment. - Define and document Mainframe Infrastructure Architecture Standards and best practices. - Create Low Level Design documents as per High Level Design requirements. - Develop detailed Implementation Plans for all Mainframe Infrastructure Engineering activities. - Handle procurement activities related to building and delivering new services. - Ensure seamless Transition/Handover to Production Support Operations following the agreed Operational Acceptance Process. - Support Architecture in creating and maintaining a Mainframe Infra Delivery Roadmap. - Assist in scoping activities necessary for producing the High Level Design. - Participate in Proof of Concept activities. - Keep skillsets updated to deliver change effectively and provide high-level support. - Provide escalation support for complex troubleshooting of Major Incidents when required. Required Knowledge/Skills: - Proficiency in zOS System Programming and Mainframe System administrator activities. - Experience in performance tuning, System Upgrades, and Troubleshooting. - Familiarity with System Management Support tools like SMP/E, SMF, RMF. - Knowledge of System Services support including storage management, job management, workload management, and data set management. - Understanding of Mainframe ISV product functionality, renewal, cost model, maintenance, and support policy. - Technical hands-on experience with ACF2, VTAM, MQ, and CICS. - Expertise in disaster planning and recovery, product roadmaps, security and compliance, and problem determination and resolution. Joining Northern Trust offers a flexible and collaborative work culture where financial strength and stability empower us to innovate. We encourage internal mobility, provide accessibility to senior leaders, and take pride in supporting the communities we serve. Apply today to be part of a purpose-driven workplace and explore opportunities with one of the world's most admired companies. Northern Trust is committed to providing reasonable accommodations to individuals with disabilities throughout the employment process. For accommodation requests, please contact our HR Service Center at MyHRHelp@ntrs.com. We look forward to learning more about how your skills and experiences align with our organization's values. Share your interest in joining Northern Trust and discuss your flexible working requirements to achieve greater success together. Apply now and be a part of our inclusive workplace.,

An experienced consulting professional with a strong background in solutions, industry best practices, and various business processes or technology designs within a product/technology family. You will work independently to deliver high-quality work products for engagements, performing diverse and complex duties that require independent judgment. Your main responsibility will be implementing Oracle products and technology to meet customer requirements while applying Oracle methodology, company procedures, and leading practices. As an Automation Engineer for Infrastructure Support, you must have expertise in Java, AppDynamics, Monitoring, and PLSQL. A Bachelor's degree in computer science engineering or a related field is required, along with experience in SLA management, production critical issue monitoring, escalation, and resolution. Additionally, exposure to ServiceNow Portal and organizational change procedures is preferred. Your responsibilities will include: - Possessing over 6 years of experience in Java development, process automation, application health monitoring tools, and DevOps - Leading troubleshooting efforts during production - Coordinating stability efforts with Development and the program team to ensure expected application performance levels are achieved - Leveraging existing products/functionality and promoting reuse - Collaborating with team engineers to enhance technology and consistently apply standard processes - Working closely with team members to share responsibility for overall commitments - Collaborating with data engineers, business users, project managers, and other engineers to develop effective solutions - Participating in local meetups to gain and share knowledge About Us: Oracle is a global leader in cloud solutions, utilizing cutting-edge technology to address current challenges. We believe true innovation is fueled by diverse perspectives, abilities, and backgrounds. Our commitment to inclusivity drives us to expand our workforce with diverse insights and perspectives, collaborating with industry leaders in various sectors. With over 40 years of experience, we continue to thrive through integrity and innovation. Oracle offers global opportunities that prioritize work-life balance and a competitive suite of employee benefits. We value our employees" well-being by providing flexible medical, life insurance, and retirement options, along with encouraging community involvement through volunteer programs. We are dedicated to integrating people with disabilities at all employment stages. If you need accessibility assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Disclaimer: As a United States Affirmative Action Employer, we are committed to diversity and inclusion across all aspects of our organization.,

The ideal candidate for this position should have a Bachelor's degree in computer science engineering or a related field, or equivalent work experience. Experience in SLA management and Prod critical issues monitoring, escalation, and resolution is required. Exposure in ServiceNow Portal and organizational change procedures is beneficial. Familiarity with Oracle methodology, company procedures, and leading practices is expected at this career level (IC3). Responsibilities for this role include ensuring that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. The candidate should leverage existing products/functionality and promote reuse, work alongside other engineers to elevate technology, and consistently apply standard processes. Collaboration with team members from various functions is essential to take shared responsibility for the team's commitments, achieve elegant solutions, and apply local meetups to gain insights. About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's problems. Diversity and inclusion are at the core of our innovation, promoting diverse perspectives and various abilities and backgrounds. We value every voice, inspiring us to surpass previous achievements. With more than 40 years of experience, we continue to thrive by maintaining integrity and partnering with industry leaders across sectors. Oracle fosters an inclusive workforce and global opportunities where work-life balance flourishes. We provide a competitive suite of employee benefits designed with principles of parity and consistency. Our people-first approach includes flexible medical, life insurance, and retirement options, along with volunteer programs for community engagement. We are committed to including individuals with disabilities in all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an equal opportunity employer in the United States and is committed to affirmative action.,

Dear Candidate, Urgent opening with leading NBFC. Designation : Service RM CTC : Upto 13 LPA Location : Ahmedabad Job Responsibilities : Conducting Client Services operations across Gujarat for HNI clients resulting into excellent client satisfaction. Responsible for overseeing the onboarding process for new clients, actively engaging with them to ensure a smooth and seamless onboarding experience. Coordinating and taking approvals from clients for market trade and coordinating with the dealer for the execution of the trade on as instructed or CMP for the client. Conducting thorough checks on bank balances and broking ledgers for clients, collecting necessary margins for trades, and ensuring proactive measures to prevent penalties by monitoring any shortfalls. Additionally, ensuring timely settlement of funds in the trading account to maintain financial integrity. Taking care of AIF, PMS, Mutual Fund Transactions, Equity market trades, commodity trades, LAS accounts Ensuring every Drawdown for the AIFs are paid on time by tracking the last drawdown date and sending reminder mail well in advance to the client and even calling and informing about the same, providing accurate bank accounts for funds transfer. Ensuring quarterly interest payments, disbursements and loan repayments for LAS accounts are done seamlessly within deadline. Handling POA as well as executionery clients payouts and ensuring no payout is delayed Working and Assisting client and their CA for the advance tax reports, resolving quires and ensuring tax is been paid on time Managing consult, Mandate Accounts and Family office accounts transactions for the clients and their close relatives who are residing overseas. Independently conducting trainings for the service managers regarding producers and completing the task within TAT Enforcing high discipline and norm adherence, synchronizing with superiors for cross teams and innovative suggestions to improve operational functioning Participated in projects centered around fostering a digital mindset and demonstrated tangible improvements in systems. Notably, the implementation of these initiatives resulted in increased efficiency among service managers, showcasing the positive impact of the digital mindset on overall operational effectiveness. Interested candidate can reevrt back with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973

Job Title: Customer Support Success & Consultation Executive Location: Greater Noida (On-site) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future Deliver clear, professional email responses for inquiries, issues, and consultation Manage international customer queries via email, WhatsApp, and video calls Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection Book and manage appointments and trial bookings (virtual & in-person) Handle returns and exchanges , ensuring a smooth, empathetic process aligned with company policy Use the Ticket ID system to log, track, and resolve customer queries effectively Perform timely follow-ups for unresolved issues and ongoing cases Maintain a friendly, calm, and patient tone , even with high-touch or concerned customers Ensure top-notch English communication written and spoken, suitable for global clientele Multitask across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc. Provide personalized product consultations , helping customers find the right fit based on their needs Think proactively and solve problems independently where possible Requirements: 13 years of experience in customer service , preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera for video consultations (India & international) Tech-savvy with experience using customer service tools , Shopify, and CRM platforms Strong empathy, patience, and communication skills Ability to multitask and manage pressure during high-volume periods Familiarity with global customers’ expectations and time zones is a plus Why Join Us? Join a premium, fast-growing D2C brand with a loyal global customer base Be part of a collaborative and high-performance support team Gain exposure in international customer support and consultation Work in a modern and supportive office environment at our Greater Noida headquarters Training and development opportunities in luxury customer service Call to Connect: +91 9990470797

As a Junior QA Engineer, you will be responsible for ensuring the quality of software through functional and non-functional testing. Your duties will include conducting thorough tests to meet functional specifications and performance standards. You will design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications. Additionally, you will identify, document, and track defects in the software using bug-tracking tools, collaborating with development teams to resolve issues. Regression testing will also be a part of your responsibilities to ensure new code changes do not impact existing functionality. In the realm of Tech Support, you will diagnose and resolve user-reported issues related to software promptly, ensuring minimal downtime. You will create and maintain user manuals, standard operating procedures (SOPs), and technical documentation to assist users and internal teams. Effective communication with clients to gather information, provide support, and resolve technical queries will be crucial to ensure a positive experience for all clients. To qualify for this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. Strong attention to detail, an analytical mindset, familiarity with software testing techniques, methodologies, and bug tracking tools are essential. Basic knowledge of software troubleshooting and technical support practices, along with excellent written and verbal communication skills, is required. The ability to work collaboratively with cross-functional teams, strong problem-solving abilities, and a proactive attitude are also necessary. Experience with test case design and execution is a plus, as well as a basic understanding of coding/scripting (e.g., Java, Python, or similar). Preferred skills for this role include experience with software testing tools (e.g., Selenium, JIRA), providing technical support in a SaaS or software environment, and knowledge of ITIL frameworks or customer support methodologies.,

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. salary 8.5lks call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Assisting in corporate governance, statutory compliance, ROC filings, and FEMA. Drafting minutes, resolutions, managing MIS reports, registers, and XBRL. Handling compliance for Pvt Ltd, listed/unlisted companies, LLPs, and liaising with authorities.

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedback on resolved issues and ensure their satisfaction. Pending Requests: Monitor and review user requests received via email and phone, and share a summary of pending requests with the KCO team by the end of the day. Report: Prepare and share daily, weekly, and monthly call ticket reports in collaboration with the KCO team and engineers. Team Activity Monitoring: Monitor IT Executives calls, emails, lunch breaks, and office timings, and report findings to the KCO team. Asset Management Support: Assist the KCO team with asset management tasks such as asset tagging, physical asset verification, and maintaining asset records. Access Control Record Maintenance: Maintain an updated register of individuals accessing the server and hub room for security and audit purposes. Escalation Management: Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution. Knowledge Base Maintenance: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency. Training & Development: Provide feedback on training requirements for IT Executives based on performance and recurring issues. Compliance Adherence: Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.

Profile - Customer Care Representative Location - Noida Salary - Upto 35k Qualification - Any Graduate Experience - 0-2 Year Skills - Excellent Communication Skills Contact us - Simran (HR) - 7906127180 (WhatsApp/Call)

Job Title: Client Success & Consultation Executive Location: Greater Noida (On-site) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future Deliver clear, professional email responses for inquiries, issues, and consultation Manage international customer queries via email, WhatsApp, and video calls Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection Book and manage appointments and trial bookings (virtual & in-person) Handle returns and exchanges , ensuring a smooth, empathetic process aligned with company policy Use the Ticket ID system to log, track, and resolve customer queries effectively Perform timely follow-ups for unresolved issues and ongoing cases Maintain a friendly, calm, and patient tone , even with high-touch or concerned customers Ensure top-notch English communication written and spoken, suitable for global clientele Multitask across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc. Provide personalized product consultations , helping customers find the right fit based on their needs Think proactively and solve problems independently where possible Requirements: 1–3 years of experience in customer service , preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera for video consultations (India & international) Tech-savvy with experience using customer service tools , Shopify, and CRM platforms Strong empathy, patience, and communication skills Ability to multitask and manage pressure during high-volume periods Familiarity with global customers’ expectations and time zones is a plus Why Join Us? Join a premium, fast-growing D2C brand with a loyal global customer base Be part of a collaborative and high-performance support team Gain exposure in international customer support and consultation Work in a modern and supportive office environment at our Greater Noida headquarters Training and development opportunities in luxury customer service Call to Connect: +91 9990470797

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Min 1 Yr Exp Into Technical Support International Voice CTC - Up to 5 LPA WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiners Location - Hyderabad Share CV's - 9828833989 (Lakshika) Required Candidate profile Required Excellent Communication skills (English) International Exp. is mandatory Perks and benefits Night allowances Incentives Both way cab's

Role & responsibilities: hand-on work experience in handling Windows / Linux administration , Storage and back-up solutions administration , Network administration , Windows , Linux , Storage , Network certifications , Diagnosis and Resolution of problems with respect to the list of Inventory mentioned at section 3 will be preferred. at kalpana.yadav@inoventiveit.com Thanks & Regards Kalpana Yadav HR Team Inoventive IT Services Pvt Ltd

As a Customer Happiness Executive at FutureWagon, your primary responsibility will be to ensure that every customer has an exceptional experience with our brand. You will play a crucial role in enhancing customer support, improving the overall customer experience, and resolving any issues or challenges that may arise. Your ability to problem-solve effectively, gather valuable feedback, and provide insightful insights will be key to your success in this role. At FutureWagon, we are dedicated to growing both our company and your career. We are looking for exceptional individuals with a high level of curiosity and creativity to join our team. Whether you are developing custom solutions, designing product launch strategies, or creating new products, your work at FutureWagon will require a strong focus on problem-solving, top-notch service, and a passion for continuous learning. If you are ready to embark on a rewarding career that offers endless opportunities for growth and development, we invite you to email us your resume at hr@futurewagon.com. Join us at FutureWagon and discover what a future career in customer happiness looks like.,

You will be working as an HR at Alfanzo Restaurant, where your primary responsibility will be to ensure effective communication through both written and verbal channels. Your role will also involve a deep understanding of employment laws and the ability to approach labor processes strategically and commercially. To excel in this role, you must exhibit exceptional organizational and time-management skills, along with the capacity to handle multiple tasks efficiently within a fast-paced work environment. Your key responsibilities as an HR officer will include preparing job descriptions, managing the recruitment process, onboarding new employees, conducting training sessions, monitoring employee performance, and ensuring a positive and organized work environment. You will also be accountable for overseeing employee health and safety, implementing staff development initiatives, providing guidance on company policies, and maintaining accurate employee records. As an ideal candidate for this position, you should hold a Bachelor's degree in Human Resources, possess 2-5 years of relevant HR experience, demonstrate proficiency in negotiation and conflict resolution, have a strong grasp of employment laws, and exhibit excellent written and verbal communication skills. Additionally, your role will involve safeguarding the interests of all employees and enforcing HR best practices. This is a full-time, permanent position with a fixed shift schedule. The preferred candidate should have at least 2 years of experience in HR, employee relations, HRIS, and team management. If you believe you meet the requirements and are ready to contribute effectively to our team, we look forward to receiving your application.,