315 Resolution Jobs

Profile- Resolution Location- Noida Exp- min2yrs Package- upto32in-hand Skills- Handle escalated cases from the Customer Support team via email, call, or ticketing tools Anushika 9211073262 Required Candidate profile As a Resolution Associate, you’ll serve as the escalation point for complex customer concerns. You'll work cross-functionally to ensure accurate, timely, and empathetic resolutions.

Lead the design and implementation of the AEP data model, ingestion strategies, and governance policies. Ensure seamless integration of Adobe and non-Adobe connectors and oversee data migration across environments. Define and manage AEP schemas (Profile/Event), identities, and relationships. Design ingestion methods (Batch/Streaming/Edge) and estimate data volumes/frequency. Configure Adobe Developer Console and source/destination connectors. Implement data governance policies and merge strategies. Oversee data mapping, preparation, and migration across sandboxes (Dev/UAT/Prod). Validate AEP API attributes and support end-to-end UAT validation. Deep expertise in Adobe Experience Platform (AEP) data architecture. Experience with Adobe Developer Console and connector configurations. Strong understanding of data governance, identity resolution, and merge policies. Familiarity with API validation and sandbox environment management.

Hiring For Email And Chat Banking Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For E Commerce Non Voice Email Chat Process 23K Per Month Grad/UG/ Fresher Can Apply. 5 Day 24/7 Both Side Cab WFO Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Hiring For Telecom Chat Process Grad Fresher 20K U/G & BE/ Btech 6 Months exp with International BpO Must 20K & UG /BE/Btech/ Grad with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211

Hiring For Email And Chat Banking Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For Email And Chat Banking Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For E Commerce Non Voice Email Chat Process 23K Per Month Grad/UG/ Fresher Can Apply. 5 Day 24/7 Both Side Cab WFO Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211

Role and Responsibilities: We are looking for a Mystery Shopping Executive who will be responsible for conducting mystery shopping activities over calls and maintaining accurate records. Key responsibilities include: Conduct mystery shopping activities (primarily through calls). Review customer service interactions and identify areas for improvement. Support in soft skills development by assessing communication and customer-handling skills. Maintain detailed records of mystery shopping activities and feedback. Prepare simple reports for internal review. - Communication & Etiquette: Ensure professional use of language and adherence to customer service etiquette. Qualifications: - Graduate and Fresher can apply; candidates with 1-2 years of experience in mystery shopping/calling/customer service will be preferred. - Prior experience in calling/customer service will be preferred. - Good communication skills and basic MS Excel knowledge.

Hiring For Email And Chat Banking Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For E Commerce Non Voice Email Chat Process 23K Per Month Grad/UG/ Fresher Can Apply. 5 Day 24/7 Both Side Cab WFO Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Hiring For Telecom Chat Process Grad Fresher 20K U/G & BE/ Btech 6 Months exp with International BpO Must 20K & UG /BE/Btech/ Grad with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Greetcustomers andoffer excellent customer service from intake to release of their vehicles. Determineanddiagnose car issues based on customer description and vehicle condition. Stakeholder management, CX handling, ticket management and Warranty handling Responsiblefor handlingcustomer escalations at city level Drivingbetter customer experience with instant resolution at the time of delivery Ensuringprocess and policy adherence across the function so that CX experience is not impacted Understanding customer expectations in various aspects and sharing the same with central team

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211 Mayur 9343402211 Muthamma 9886112583 Indushree V 7848820046 Renuka 7483101122 Anusha 7815982900 suman 7848820047 Sowmya C H 8088720040 Ruth 9590520040 misha 7848820042 pooja 9886112704 Ishita 7829423175 Kavya 7849020010 kashish 7816842400 Harshitha 7848820045 manish 7848820049 Taniya 7848820048 Umar 7815882100 akshatha 7848820050 Anjum 7795311458 shobitha 7816042500 Nandith 9019223789

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE Note:Rotational Shift Note:Rotational OFF call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

Hiring For Telecom Chat Process Grad Fresher 20K U/G & BE/ Btech 6 Months exp with International BpO Must 20K & UG /BE/Btech/ Grad with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Hiring For Email And Chat Banking Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For E Commerce Non Voice Email Chat Process 23K Per Month Grad/UG/ Fresher Can Apply. 5 Day 24/7 Both Side Cab WFO Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Role Overview: As a member of the Exams department in India on a Fixed Term Contract for 1 year, your main responsibility will be to provide remote support to Examiners and Test Centers during live Video Call Speaking testing. You will play a crucial role in ensuring that systems and processes are adhered to, enabling an efficient, compliant, and high-quality marking operation. Your focus will be on delivering Test Takers speaking scores within the agreed time frame. Key Responsibilities: - Schedule and allocate tests for Global Hub Examiners - Share relevant results with Test Centers - Act as a point of escalation for Test Centre queries related to Local Examiners - Send Apportionment timetables to Global Hub Examiners - Support Examiners during live tests across multiple time zones - Approve center requests for Global Hub Examiner support - Assist managers with the implementation of new processes - Schedule training events, practice sessions, and assessments for VCS Examiners - Follow a troubleshooting guide provided to help fix and triage issues - Carry out super user tasks to resolve test day issues - Serve as the interface between GIS/China support teams and examiners - Act as the interface between examiners and the Global Examiner hub team - Deliver efficiency by meeting and exceeding listed KPIs - Process transactions as per process guidelines - Perform other responsibilities as identified during the development of the role Qualifications Required: - University degree or equivalent education - English C1 proficiency (Aptis, IELTS 6.5 or equivalent) - Local Language proficiency Company Details: Applications are welcomed from candidates currently located in India with a natural right to work. Candidates based in other British Council country offices are also welcome to apply, but it is essential to have a natural right to work in the country on a permanent basis. Immigration clearance and ongoing visa support are not provided for this role, and relocation support is not available.,

Customer Support | Int. Voice Process Any Grad with min 1 yr exp in Customer Service/Int Voice CTC-Upto 5.75 LPA + Variables + Allowances WFO-5 Days working Night Shifts Notice- 0-60 days Excellent Comms Required Contact- HR Jyoti:9982833693

Job Title: Credit Card Dispute Resolution Analyst Locations: Offshore - Mumbai | Bangalore | Chennai | Pune (Onsite presence required in gulf countries on a need basis) Experience Required: 5 to 10 Years No. of Openings: 03 Salary Range: 10 LPA to 25 LPA (based on experience and expertise) About the Role: We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations. You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, and minimizing financial exposure due to fraud or transactional errors. Key Responsibilities: Investigate and resolve credit card disputes raised by customers across various transaction types Review chargebacks, representment documents, and fraud claims to determine resolution paths Ensure end-to-end dispute lifecycle is managed within regulatory and scheme (Visa/Mastercard) timelines Liaise with merchants, acquiring banks, and internal stakeholders for documentation and case resolution Maintain compliance with card network regulations (Visa, Mastercard, AMEX, etc.) and company policies Analyze dispute trends and provide insights to improve processes and reduce losses Respond to customer escalations and ensure high-quality service and resolution Prepare accurate documentation, reporting, and audit trails for each case Required Skills & Qualifications: 5-10 years of experience in credit card disputes, chargebacks, or fraud claims Deep understanding of chargeback rules (Visa, Mastercard, RuPay, AMEX) Hands-on experience with dispute resolution platforms and case management tools Strong knowledge of credit card operations, transaction lifecycle, and payment systems Familiarity with fraud types and customer authorization verification Ability to read and analyze transaction logs, receipts, and merchant communications. Business Verticals: =============== - Banking and Financial Services Industry (BFSI) - Insurance - Telecom - Oil & Gas - Utilities - Healthcare - Supply Chain / Logistics Job REF Code: CCDRA_0925 Email ID: spectrumconsulting1985@gmail.com Please Email Your CV with Job REF Code [ CCDRA_0925 ] as subject

Hiring For E Commerce Non Voice Email Chat Process 23K Per Month Grad/UG/ Fresher Can Apply. 5 Day 24/7 Both Side Cab WFO Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

As an experienced Acoustic Engineer with 3+ years of sound tuning experience with OEM, you will be responsible for vehicle sound tuning, layout, and spec preparation of acoustic hardware for sound enhancement. Your role will involve the development of hardware and its implementation to improve acoustic performance in vehicles. You will conduct a comparative study and benchmarking of acoustic performance across multiple models. Your expertise in acoustic measurement using various equipment will be crucial in evaluating and providing both subjective and objective feedback for improvement. Working closely with business partners, you will collaborate on multiple iterations to enhance acoustic parameters for market introduction. Active participation in cross-functional teams, including Body, Trims, and NVH, will be essential to generate innovative ideas for improving acoustic performance. Additionally, your role will require you to conduct root cause analysis of acoustic market issues and implement effective resolutions. You should possess a good understanding of hardware specifications such as speakers, tweeters, amplifiers, and sub-woofers to optimize acoustic performance. Familiarity with infotainment systems, peripherals, and interfaces will be beneficial. Desired qualifications include a Golden Ear Certification or its equivalent. As an effective team player, you will stay updated on global and domestic industry trends and apply relevant insights to your work. Your communication and presentation skills will be valuable in coordinating department activities and representing the department or MSIL in forums. Specific expertise in acoustic areas with a minimum of 2+ years of experience in an OEM setting is required. A BE/B. Tech degree in ECE/EE will be essential to excel in this role.,