Responsibilities: * Monitor churn rates & identify at-risk customers * Develop strategies to reduce attrition * Collaborate with cross-functional teams on retention initiatives Provident fund
Responsibilities: * Resolve complex issues promptly * Maintain high customer satisfaction ratings * Collaborate with cross-functional teams on escalated cases * Manage escalations from customers via phone, email & chat Provident fund
Responsibilities: * Monitor key performance indicators * Collaborate with cross-functional teams * Develop customer retention strategies * Analyze data insights * Implement solutions Provident fund