Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in maharashtra
>
Placement LLP
>
Escalation Executive

Escalation Executive

Placement LLP

2 - 6 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

communication conflict resolution technical proficiency problemsolving decisionmaking customerfacing

Work Mode

On-site

Job Type

Full Time

Job Description

The Level 2 Escalation Executive is responsible for managing complex customer issues escalated beyond frontline support. This role involves direct communication with customers, diagnosing technical or service-related problems, and coordinating with cross-functional teams to ensure timely and effective resolution. Handle and resolve Level 2 escalation calls with professionalism and urgency. Analyze root causes and implement immediate and long-term solutions. Act as a liaison between customers and internal departments (e.g., engineering, product). Maintain clear and proactive communication with stakeholders throughout the escalation process. The ideal candidate should be a Graduate with a minimum of 2 years of experience in customer service or escalation. Strong problem-solving and decision-making abilities, excellent communication and conflict resolution skills, technical proficiency relevant to the product or service, and experience in customer-facing roles are required. This is a full-time, permanent position with a blended process involving 70% email and 30% calls. The shifts are 24/7, and the work location is in a WFO setup. Excellent communication skills are necessary for this role to effectively manage complex customer issues and ensure customer satisfaction.,

More Jobs at Placement LLP

International Customer Service Representative

Mumbai, Maharashtra

1.0 - 1.0 yrs

INR 0 - 0 Lacs

International Customer Service Representative

Mumbai, Maharashtra

1.0 - 1.0 yrs

INR 2 - 4 Lacs

International Customer Service Representative

Mumbai

1.0 - 1.0 yrs

INR 2 - 4 Lacs

International Customer Service Representative

Mumbai, Maharashtra

3.0 - 3.0 yrs

INR 2 - 4 Lacs

Customer Service Representative

Mumbai, Maharashtra

3.0 - 3.0 yrs

INR 2 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Placement LLP

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Escalation Executive