75 Customerfacing Jobs

Role Overview: As a Technical Project Manager at gTech Users and Products (gUP), your mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. You will be responsible for owning the overall help and support strategy for users and customer care agents for products across multiple content channels. Your role will involve developing and driving an overall content strategy, collaborating with stakeholders for content approvals, optimizing content using data and industry best practices, conducting experiments to understand user journeys, and advocating for the best user experience. Key Responsibilities: - Develop and drive an overall cont...

Role Overview: You will be a part of the People Experience (PX) team at Google, specifically within the PX STACK (Strategy Transformation Automation Content and Knowledge) team. The primary focus of STACK is to transform Google's people operations service delivery, aiming to simplify day-to-day activities and create extraordinary experiences for employees through intelligent operations and leveraging AI and ML technologies. Key Responsibilities: - Analyze the performance of current service delivery models using both quantitative and qualitative data to identify areas for improvement and innovation. - Develop data-driven business cases that outline problem statements, proposed solutions, and ...

As an Escalations TL at Tufin, your role will involve using your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. You will have the opportunity to lead a team of escalation engineers, managing, mentoring, and cultivating their growth. Your responsibilities will include analyzing, diagnosing, debugging, and solving complex issues that customers sometimes experience while using Tufin products. You will be expected to take ownership of escalations and effectively drive the issues to a timely resolution, both offline and via online sessions with customers. Additionally, you will create and implement any necess...

Role Overview: As a Solution Engineer - Presales at Adaps, you will play a crucial role in collaborating with the sales team to understand customer requirements, lead technical discussions, and deliver solution proposals and demonstrations. You will be responsible for designing custom solutions that meet client needs, creating proof-of-concepts, and ensuring technical feasibility in coordination with Delivery / COEs. Additionally, you will work closely with product, engineering, and customer success teams to develop compelling solutions and support with technical documentation and RFP responses. Your role will also involve conducting internal knowledge-sharing sessions and customer presentat...

**Job Description:** **Role Overview:** As a Technical Account Manager (TAM) at Google Cloud, your primary responsibility will be to assist customers in adopting Google Cloud products. You will play a crucial role in guiding organizations through the technical aspects of their Google Cloud transformation journey. Your duties will include managing the delivery of Cloud Consulting engagements to facilitate customer adoption of Google Cloud services. Regular engagement with various stakeholder groups, including enterprise leadership and cross-functional teams, will be essential in this role. **Key Responsibilities:** - Accelerate customer adoption of Google Cloud by leading the implementation j...

As a Sales Engineer at our company, your role will involve handling industrial sales, B2B interactions, and client management in a field-based setting. Your strong communication skills and customer-facing abilities will be key in successfully meeting client needs and fostering positive relationships. You should be willing to travel to client sites as necessary to ensure effective communication and support. Key Responsibilities: - Execute industrial sales activities - Manage B2B interactions and client relationships - Conduct field-based client handling - Travel to client sites as required Qualifications Required: - 1 to 4 years of experience in a similar role - Experience in industrial sales...

As an Implementation Manager at Sense, your role is crucial in delivering the contractor communication platform to customers in the US & UK. You will partner closely with customers to configure and implement Sense products efficiently. Your responsibilities include: - Creating Implementation Launch Plans with customers to ensure alignment on timelines and outcomes - Ensuring timely delivery of content and platform solutions through effective planning and communication - Training and enabling new SMB, MM, and Enterprise clients successfully - Managing multiple complex client engagements concurrently, ensuring they remain in scope and on time - Collaborating cross-functionally with internal te...

About Plum: Welcome to Plum, where we are dedicated to building the most trusted and loved insurance and healthcare provider for individuals and companies. Our founders, Saurabh & Abhishek, recognized the potential in this industry due to its substantial size, rapid growth, and the opportunity to enhance customer experience through technology. Over the past 5 years, we have made significant strides in innovation, customer experience, and value delivery, serving over 4000 companies, 700,000 lives, and 20 of India's unicorns. About the Team: Plum's Account Managers operate based on four core principles: - Disrupting the insurance industry by elevating the customer experience. - Addressing chal...

As a Technical Program Manager in the Trust & Safety team at YouTube, your role requires US based cross-functional collaboration to deliver Governance Solutions. You must be willing to work between the hours of 2PM-1AM IST Monday through Friday. By applying to this position, you will have an opportunity to share your preferred working location from Hyderabad, Telangana, India or Bengaluru, Karnataka, India. **Role Overview:** Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to creating a safe environment for users, viewers, and content creators worldwide. You will play a key role in enabling Global Vendor Operations (GVO's) security and access operations to supp...

Role Overview: In this role at gTech Users and Products (gUP), your mission will be to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. You will own the overall help and support strategy for users and customer care agents for products across multiple content channels. Your responsibilities will involve developing and driving an overall content strategy, collaborating with stakeholders for content approvals, identifying opportunities to optimize content, conducting experiments and user studies, and synthesizing content insights to advocate for the best user experience. Key Responsibilities: - Develop and drive an overall content strategy, f...

As an experienced RAN Engineer with hands-on Ericsson experience across 2G/3G/4G/5G, your role within the Managed Services Operations team will require you to have an end-to-end understanding of mobile network architecture. Your strong operational discipline will be essential to monitor, triage, escalate, and resolve network issues while also supporting customer governance and reporting activities. Key Responsibilities: - Monitor network alarms and jeopardy alerts, ensuring resolution within defined SLAs. - Perform initial ticket triage for fault requests, providing accurate analysis and ensuring correct L2 escalation when necessary. - Document all ticket activity with clear, actionable note...

As a Sales Officer Gold Loan, your role involves being a customer-facing professional responsible for sourcing Gold Loan Customers from the Open Market through various marketing activities, cold calls, and references. Additionally, you will work closely with branches to convert leads for Gold Loan business. Key Responsibilities: - Carry out marketing activities in the open market daily to generate leads. - Follow up on branch leads and ensure successful conversion. - Convert leads into logins. - Achieve the assigned monthly productivity targets. - Source a quality portfolio of customers. Qualifications Required: - Proven experience in sales, preferably in the financial sector. - Strong commu...

As a Project Technical Lead at Aion Silicon, you will be responsible for leading the technical delivery of complex SoC or ASIC projects. Your role will involve defining the technical strategy and delivery approach for each project, ensuring effective execution by engineering teams and maintaining high-quality standards throughout the process. You will play a pivotal role in securing first-time silicon success by communicating clearly, anticipating risks, and making informed technical decisions. Additionally, you will represent Aion Silicon in customer-facing technical discussions, aligning expectations on scope, requirements, and milestones. Key Responsibilities: - Lead the technical deliver...

As a Salesforce QA Engineer at Valtech, you will be part of an environment focused on continuous learning, meaningful impact, and professional growth. Your innovative mindset and desire to make a lasting impact will be key in this role. **Key Responsibilities:** - Perform functional, regression, integration, and system testing across multiple Salesforce Clouds including Sales, Service, Marketing, Experience, SOM, and B2C Commerce. - Validate end-to-end business processes and ensure data integrity across Salesforce and integrated systems. - Design and execute comprehensive test plans, test cases, and test scripts. - Manage test automation frameworks and tools where applicable. - Collaborate c...

As an EMEA Business Operations Manager at Google, your role involves driving initiatives to grow the gift card business across Europe, the Middle East, and Africa. You will be responsible for managing ongoing operations to sustain and scale the business. Acting as the central point for internal and external partners in sales, engineering, finance, legal, and suppliers, you will ensure product availability and launch new programs and products to bring retail products to life. **Key Responsibilities:** - Manage operations for the EMEA region, including demand planning, inventory management, product fulfillment, and unit forecasting. - Develop and drive project plans across internal and externa...

Role Overview: As a product lead on the Content Partnerships Systems team within Business Technology at YouTube, you will be responsible for owning capabilities of the core systems that support YouTube's business organization. You will collaborate with Business Technology engineering teams to define and implement a direction for internal tools and systems that will empower content partnerships teams to drive impact for YouTube partners, assisting creators, artists, and media companies in reaching their full potential with audiences worldwide. Your role will involve understanding user needs, defining product requirements, and launching new and enhanced capabilities for users. Key Responsibili...

As a Greeter at Babulal Jewellers in Raipur, your role is crucial in creating a welcoming and inviting atmosphere for customers entering the showroom. Your warm demeanor and customer-friendly approach will set the tone for a positive experience for all visitors. Key Responsibilities: - Greet all customers with a smile and friendly attitude upon their arrival at the showroom. - Assist customers by guiding them to the appropriate section or connecting them with the relevant sales staff. - Ensure the entrance and reception area are clean and well-presented at all times. - Provide basic information about current offers, collections, or the layout of the store to customers. - Manage the customer ...

As a Technical Sales Engineer in this full-time on-site role located in Ahmedabad, you will be responsible for providing technical support to customers, effectively communicating about technical products, and utilizing sales engineering techniques to drive sales. Key Responsibilities: - Provide technical support to customers - Communicate effectively about technical products - Utilize sales engineering techniques to drive sales Qualifications Required: - Technical Sales and Engineering skills - Technical Support capabilities - Strong Communication skills - Experience in technical sales or relevant field - Bachelor's degree in Engineering or related field - Ability to understand technical spe...

Role Overview: As a Sr. Business Development Associate at Altera Institute, your primary responsibility will be to serve as the connection between ambitious learners and transformative career opportunities. You will engage with prospective students, understand their goals, and guide them towards the most suitable program, ensuring a seamless and impactful onboarding process. Your role goes beyond sales as you will be instrumental in building trust, shaping learner experiences, and directly contributing to the mission of creating future-ready professionals. Key Responsibilities: - Engage with prospective learners to understand their aspirations and recommend appropriate programs. - Counsel an...

As a Sales Maverick at BarLabs Enterprises, your mission will be to be the face of BarLabs by navigating the vibrant streets of Mumbai on your two-wheeler and becoming the go-to expert for the company's products and services. Your responsibilities will include identifying and pursuing new leads, building strong relationships with clients, meeting and exceeding sales targets, and gathering valuable market feedback to help the company stay ahead of the curve. You will be expected to be self-motivated, resilient, and excellent at communication and building rapport with clients. Organizational skills and the ability to manage your time effectively will be essential for this field-intensive role....

As a Centre Experience Head- Training and Placement at AccioJob, your role will involve managing assigned batches, tracking student performance, and coordinating with instructors. You will be responsible for driving enrolled students" placement journey and liaising with Central Placement Teams to update center placement status. Additionally, you will conduct/support non-teaching sessions like Soft Skills, Resume, GitHub, and Generative AI. It will be your responsibility to maintain batch and classroom calendars, collect feedback, and ensure smooth offline center operations. You will also create SOPs to streamline reporting and feedback processes, as well as support post-placement visibility ...

As an experienced Production Application Support professional, your role at Zafin involves providing technical support for a SaaS product and pricing platform used by top banks worldwide. Your responsibilities include: - Understanding the product functions and features to provide effective support - Supporting client integration testing such as SIT and UAT - Testing and replicating production and non-production application issues, analyzing logs to identify root causes - Experience in deployment using technologies like Jboss/Wildfly/Websphere/Weblogic, etc. (experience with deployment in Azure is a plus) - Proficiency in basic database queries for oracle, postgresql, MySQL - Strong verbal an...

As an ECS Regional Delivery Expert at SAP, you will be part of the ECS Regional Delivery Team (SWAT) focusing on continuously improving ECS delivery for customers in the region. Your role as a Senior OS/Linux Server Management Engineer will involve: - Collaborating with various SAP stakeholders and customers to provide end-to-end Managed services experience during a customer's cloud transformation journey. - Implementing proactive Go Green plans to ensure de-escalation and escalation avoidance for ECS customers. - Strengthening the delivery capabilities in the region by leveraging your expertise in OS/Linux Server with customer-facing experience. To excel in this role, you are expected to de...

As a Lead Consultant at OpenText Professional Services team, you will have the opportunity to partner with esteemed companies worldwide, engaging in the creation and delivery of strategic digital solutions. Your main responsibility will be to architect OpenText solutions that integrate xECM functionalities with SuccessFactors, addressing complex business challenges and contributing to the digital transformation landscape. Your role will involve collaborating with clients, conducting workshops, documenting requirements, creating solution blueprints, and overseeing the implementation process. - Engage with enterprise architects, business, and IT stakeholders to understand business processes an...

As a Field Executive for New Construction Lead Generation in Hyderabad, you will play a crucial role in identifying and nurturing leads for new construction projects. Your responsibilities will include proactive outreach, networking, and relationship-building with potential clients and stakeholders in the local construction industry. By utilizing various methods such as cold calling, door-to-door visits, and networking events, you will generate leads and contribute to the growth and success of projects in Hyderabad. - Utilize various methods such as cold calling, door-to-door visits, and networking events to generate leads for construction projects in Hyderabad. - Identify and research poten...