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Mega Walkin Drive - HINDI Voice process

Sutherland

0.0 - 1.0 years

2 Lacs

Chennai

Work from Office

SUTHERLAND is Hiring for HINDI VOICE PROCESS!!!!!!- Direct Walk-in Interview Mention "TEJAS HR" on top of your resume Contact TEJAS HR - 7812895508 Role & responsibilities Handle inbound customer calls in Hindi. Provide accurate and timely information to customer inquiries. Resolve customer issues and complaints effectively. Work in coordination with team members to achieve service targets. Stay updated with product information and company policies . Contact TEJAS HR - 7812895508 for further details Preferred candidate profile Looking for someone who can join in the 1st of February Freshers and tenured till 2 years can apply Should be fluent in Hindi and English proficient in Hindi Customer ...

Posted 2 weeks ago

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Exploring Calls Handling Jobs in India

In India, the calls handling job market is thriving with various industries such as customer service, sales, technical support, and more actively seeking professionals who can effectively handle incoming calls from customers or clients. Calls handling roles require strong communication skills, problem-solving abilities, and a customer-centric approach.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Pune
Hyderabad

Average Salary Range

The average salary range for calls handling professionals in India varies based on experience and location. Entry-level positions can expect to earn between INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 6-10 lakhs per annum.

Career Path

A typical career path in calls handling may include roles such as Customer Service Executive, Senior Customer Service Representative, Team Leader, and eventually moving up to managerial positions such as Call Center Manager or Operations Manager.

Related Skills

In addition to calls handling, professionals in this field are often expected to have skills such as: - Strong communication skills - Problem-solving abilities - Customer service orientation - Time management - Multitasking

Interview Questions

What experience do you have in handling incoming calls? (basic)
How do you handle irate customers? (medium)
Can you describe a situation where you had to resolve a complex issue over the phone? (medium)
How do you prioritize multiple incoming calls? (basic)
Have you used any CRM software in your previous calls handling roles? (basic)
How do you ensure data security and confidentiality while handling calls? (medium)
Can you explain a time when you successfully upsold a product or service over the phone? (medium)
How do you handle technical issues that customers face during a call? (advanced)
What strategies do you use to de-escalate a tense situation with a customer? (medium)
How do you stay motivated during long hours of calls handling? (basic)
Have you ever had to collaborate with other departments to resolve a customer issue? (medium)
How do you handle a situation where you do not have an immediate answer to a customer's query? (basic)
Can you explain a time when you exceeded your targets in a calls handling role? (medium)
How do you stay updated with product knowledge and company policies to better serve customers? (basic)
Have you ever had to deal with a language barrier while handling calls? How did you overcome it? (medium)
How do you handle repetitive or monotonous tasks in a calls handling role? (basic)
Can you describe a time when you received positive feedback from a customer for your service? (basic)
What do you think are the key qualities a calls handling professional should possess? (basic)
How do you ensure accuracy in documenting customer interactions during calls? (medium)
Have you ever had to handle multiple calls simultaneously? How did you manage it? (medium)
Can you explain a time when you had to explain a complex technical issue to a non-technical customer? (advanced)
How do you handle stress in a high-volume calls handling environment? (medium)
What do you do to maintain a positive attitude during challenging calls? (basic)
How do you handle feedback or criticism from customers? (basic)
Can you provide an example of a time when you had to follow a strict script while handling calls? How did you personalize the interaction? (medium)

Closing Remark

As you prepare for calls handling roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. With the right preparation and confidence, you can excel in this dynamic field and contribute effectively to the success of the organizations you work with. Good luck in your job search!

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