546 Calls Handling Jobs

We are Hiring Customer Support Executive with 2–5 yrs of experience who will Handle customer queries via call/email/chat, resolve issues, maintain records, and ensure satisfaction. Strong Hindi & English communication required.

Responsibilities: * Manage team performance & development * Ensure customer satisfaction through effective communication * Management of orders by proper scheduling

Responsibilities: * Handle student queries via phone & email * Collaborate with the academic team on student issues * Maintain high customer satisfaction ratings * Manage student relationships through effective communication, and collect feedback.

Key Responsibilities: Handle incoming customer inquiries in Bengali , ensuring prompt and accurate responses. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Maintain customer satisfaction by providing timely updates and follow-ups. Document all interactions accurately in the CRM system. Escalate unresolved issues to the appropriate departments. Achieve individual performance targets (e.g., call resolution rate, customer satisfaction score). Provide feedback and suggestions to improve customer experience Process Cases as per guidelines of the product Address customer concerns, troubleshoot issues, and offer appropriate solutions Should be proficient in Bengali (Read/Speak).

Job Title: Customer Care Executive Company: Orange Tree Pvt. Ltd. Job Location: Bhandu, Jodhpur, Rajasthan Experience Required: 1-3 years (Freshers can also apply) Salary: Up to Rs.25,000 per month ( Negotiable - Depending on qualifications, interview performance, and experience) Job Type: Full-time, On-site Industry: Furniture & Lifestyle Products Position Overview: We are looking for a dynamic and courteous Customer Care Executive who will serve as the voice of the company by handling customer interactions professionally and promptly. The role involves managing pre-sales and post-sales queries, ensuring customer satisfaction, and maintaining detailed records of interactions for smooth coordination between departments. Roles & Responsibilities: Handle incoming calls, emails, WhatsApp messages, and social media queries from customers. Provide accurate information regarding products, orders, returns, shipping, and delivery status. Coordinate internally with the warehouse, sales, logistics, and technical teams to resolve customer concerns. Log customer complaints and ensure timely resolution and follow-up. Maintain proper records of conversations and service requests in CRM tools. Guide customers on product usage, returns/replacements, or customization requests. Ensure a positive customer experience by being empathetic, patient, and responsive. Escalate complex issues to higher authorities and follow through until closure. Suggest improvements in processes to enhance the customer service experience. Key Requirements: Excellent communication skills Hindi (fluent) and English (basic to good). Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to multi-task and manage time effectively. Good problem-solving attitude and a proactive approach. Patience, attentiveness, and a customer-first mindset. Strong interpersonal skills and teamwork ability. Educational Qualifications: Preferred: Graduate in any stream (B.A., B.Com, BBA, etc.) Preferred Experience: 1 to 3 years of experience in a customer support/call center/helpdesk role. Freshers with strong communication skills and willingness to learn may also apply. Why Join Us? Opportunity to grow in a fast-evolving premium lifestyle brand Friendly and professional work environment In-house training and career development Salary as per industry standards and candidate potential Employee discounts and incentives How to Apply: Interested candidates can send their updated resume along with a passport-size photo to: careers@basant.info visit our website to know more about us: www.orangetree.in

Drive digital marketing sales at TechAlphonic by generating leads, closing deals, and managing client relationships. Must be target-driven with strong communication skills and knowledge of SEO, social media, and online ads also website sales Assistive technologies Accessible workspace Flexi working Sales incentives Performance bonus

Customer Support Executive – International Voice Process Location: Bangalore Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA (42K In-Hand) Contact: HR Mayur – 7357769199

Job Details Greeting from Alldigi Tech!!! Job Title: Customer Care Executive (Escalation chat and mails handling) Job Description: We are currently seeking a dynamic and experienced individual to join our clients" team as a Customer Care Executive. The ideal candidate will have a strong background in customer handling, with specific experience in managing escalations. Fluency in English and Kannada or Telugu or Malayalam or Hindi any one regional language is essential for this role. Key Responsibilities: Handle escalated customer inquiries and complaints with professionalism and efficiency. Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction. Provide guidance and support to junior customer care representatives in resolving escalated cases. Collaborate with other departments to address recurring customer concerns and implement solutions. Maintain accurate records of customer interactions and escalations for future reference and analysis. Requirements: Bachelor's degree or equivalent. Proficiency in English with fluency in Kannada, Malayalam, Hindi, Telugu and Tamil. Minimum 2 years of experience in customer handling, with a focus on managing escalations. Excellent communication and interpersonal skills. Strong problem-solving abilities and the ability to remain calm under pressure. Immediate joiners preferred. Working Conditions: Salary: 18,000 to 21,000 per month Fixed shift: 9:30 AM to 6:00 PM (9 hrs) 6 days working days (Sunday fixed week-off) Interested Candidates ping your resumes through: Akshaya HR mail@Akshaya.A@Allsectech.com Call or Whatsapp@ 8122910504

Greetings !!! We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you! For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Ananya 8884496986 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional Degree Certificate and PANCARD (Hard Copy) mandatory. Job Description: We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment. As part of the customer support team , you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention. Job Details Process: International Voice Support Salary: Freshers: 25,000 per month Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience) Qualification Criteria: Education: Graduation is mandatory Excellent verbal communication skills in English Basic computer proficiency and typing speed (25/30 WPM) Willingness to work in night shifts and rotational offs Experience Required: Freshers with excellent communication skills are welcome Mandatory: Experience in international voice process for experienced candidates Key Responsibilities: Handle inbound and outbound international calls in a professional manner. Resolve customer queries, complaints, or issues efficiently and accurately. Maintain detailed documentation of customer interactions in system records. Adhere to process workflows, compliance standards, and quality benchmarks. Collaborate with internal teams for escalations or issue resolution where required. Meet performance targets related to call quality, resolution rate, and customer satisfaction . Desired Candidate Profile: Any Graduate / Undergraduate (With Excellent English Communication) Freshers & Experienced (05 yrs) can apply Must be open to work in rotational shifts/night shifts Good typing speed and listening skills Role Highlights: Opportunity to work with leading global clients Develop and enhance communication, problem-solving, and service delivery skills Exposure to US, UK, or Australian clients (Night/Rotational Shifts) Fast-paced and growth-oriented work culture Extensive training and support provided for freshers Perks & Benefits: Cab Facility (As per shift & company policy) Performance Incentives Night Shift Allowance Great work culture & career growth Regards, Ananya 8884496986 Rivera Manpower Services.

Responsibilities: Conduct research on industry trends Manage sales ops processes Provide support services Handle calls with customers Write emails for communication

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities Guest Welcome & Assistance Handling Inquiries & complaints Building Rapport & anticipation needs Maintaining Guest Information Coordination with other departments Operational support Preferred candidate profile 2-6 years of experience in Guest Relations is required Graduation in any domain Preferred candidate will be from aviation/hospitality industry

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations, and improving customer experience through proactive decisions and escalations. In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" culture. Your expertise in customer communication and complaint handling will complement the tools at your disposal, ensuring we fulfil our customer promises, get unhappy path visits back on track, providing a first-class service to our engineers and customers, ensuring we get the right engineer to right job, when our customers need us. What are we looking for Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flowManage challenging visit journeys and contact customers to confirm visit date suitability.Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requestsOversee customer journeys requiring additional support and attention.Respond to internal customer inquiries and manage expectations effectively.Support ad-hoc requests from various business areas and keep stakeholders informed.Represent the Real Time Workflow Team in various meetings.Monitor, Amend, control & highlight Area PerformanceAssist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyRespond to Client queries and escalations on email & PhoneProvide daily updates to Field Managers and internal reports regarding routing-related issues, at-risk jobs, and incomplete activities.Assist with team-specific activities, including Mailbox & MS teams group channelAssist with monitoring team and individual area performanceExperience:2+ years in dispatch and field services. Excellent Customer Communication Skills, proficiency in complaints handling, experience in case management, and ability to manage multiple workstreams.Education:Any Graduates, however, ask for a passion for learningTechnical Skills: Proficiency in customer management and field services systemsCommunication:oExcellent English verbal and written communication abilities, exceptional interpersonal skills.oGood understanding of UK geography to support region-specific tasks and communication.Collaboration:Excellent stakeholder management skills to raise issues and ensure KPIs are met, balancing business needs. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations, and improving customer experience through proactive decisions and escalations. In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" cultureYour expertise in customer communication and complaint handling will complement the tools at your disposal, ensuring we fulfil our customer promises, get unhappy path visits back on track, providing a first-class service to our engineers and customers, ensuring we get the right engineer to right job, when What are we looking for Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flowManage challenging visit journeys and contact customers to confirm visit date suitability.Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requestsOversee customer journeys requiring additional support and attention.Respond to internal customer inquiries and manage expectations effectively.Support ad-hoc requests from various business areas and keep stakeholders informed.Represent the Real Time Workflow Team in various meetings.Monitor, Amend, control & highlight Area PerformanceAssist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyRespond to Client queries and escalations on email & PhoneProvide daily updates to Field Managers and internal reports regarding routing-related issues, at-risk jobs, and incomplete activities.Assist with team-specific activities, including Mailbox & MS teams group channelAssist with monitoring team and individual area performance Experience:2+ years in dispatch and field services. Excellent Customer Communication Skills, proficiency in complaints handling, experience in case management, and ability to manage multiple workstreams.Education:Any Graduates, however, ask for a passion for learningTechnical Skills: Proficiency in customer management and field services systemsCommunication:oExcellent English verbal and written communication abilities, exceptional interpersonal skills.oGood understanding of UK geography to support region-specific tasks and communication.Collaboration:Excellent stakeholder management skills to raise issues and ensure KPIs are met, balancing business needs. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Graduate/Postgraduate, 2–3 yrs in telesales/telemarketing, Good English, basic computer skills, Outbound calling, Convert leads into enrollments, Meet monthly targets, Fixed salary (20-25k) + incentives WhatsApp CV to +91 9520887537 (Female only)

Were looking for a proactive and enthusiastic fresher to join our Client Retention team. The role includes client interaction, timely follow-ups, record maintenance, and coordination with internal teams for smooth service delivery. Health insurance

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll. About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About the team: MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities. We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Key job responsibilities The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be: Handle inbound and outbound calls from Amazon employees regarding their HR queries Receive queries via phone or chat and log contacts into the shared service case management system. Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards Thorough knowledge of policies & processes for multiple Customers group Ensure the Service level are achieved at all times for HRS processes Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Take ownership for query resolution and individual metrics Basic qualifications A bachelor's degree Minimum of 0 -10 years of experience in international voice process Willingness to handle calls Willingness to work in call center / contact center / Help desk environment Willingness to work in 24*7 support process including night shifts Proficient with MS Excel, Word, email writing Application of Phone and email etiquettes in customer interactions Preferred qualifications Handling HR help desk is desirable Experience in HR/HR shared services Experience in PeoplePortal Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role & responsibilities Customer Handling at Customer care knowledge of computer Speaking in multiple languages i.e. Gujarati,Hindi, English, Tamil etc Preferred candidate profile Good/Fluent communication in English Basic computer knowledge, mail drafting etc.

Process:- Customer Service - Bank of india (inbound Process) -Fresher/ experience both can apply - Graduates or Graduation perusing -freshers Salary-13k To 16k -Average communication required Required Candidate profile Qualification :- Graduates or Graduation perusing How To Apply.. To schedule your interview Call or send your CV through WhatsApp number mentioned below HR Ashwini :- 9923656681 Perks and benefits High Incentives and growth opportunities.

Responsibilities: * Manage back office operations with multitasking abilities * Handle calls, follow ups & team coordination * Negotiate commercials using CRM software * Coordinate between team and client * Office administration * Support sales

Greetings !!! We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you! For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional Degree Certificate and PANCARD (Hard Copy) mandatory. Job Description: We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment. As part of the customer support team , you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention. Job Details Process: International Voice Support Salary: Freshers: 25,000 per month Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience) Qualification Criteria: Education: Graduation is mandatory Excellent verbal communication skills in English Basic computer proficiency and typing speed (25/30 WPM) Willingness to work in night shifts and rotational offs Experience Required: Freshers with excellent communication skills are welcome Mandatory: Experience in international voice process for experienced candidates Key Responsibilities: Handle inbound and outbound international calls in a professional manner. Resolve customer queries, complaints, or issues efficiently and accurately. Maintain detailed documentation of customer interactions in system records. Adhere to process workflows, compliance standards, and quality benchmarks. Collaborate with internal teams for escalations or issue resolution where required. Meet performance targets related to call quality, resolution rate, and customer satisfaction . Desired Candidate Profile: Any Graduate / Undergraduate (With Excellent English Communication) Freshers & Experienced (05 yrs) can apply Must be open to work in rotational shifts/night shifts Good typing speed and listening skills Role Highlights: Opportunity to work with leading global clients Develop and enhance communication, problem-solving, and service delivery skills Exposure to US, UK, or Australian clients (Night/Rotational Shifts) Fast-paced and growth-oriented work culture Extensive training and support provided for freshers Perks & Benefits: Cab Facility (As per shift & company policy) Performance Incentives Night Shift Allowance Great work culture & career growth Regards, Maria 99865 84828 Rivera Manpower Services.

We are seeking a skilled and customer-focused Service Engineer to join our team. The ideal candidate will be responsible for demonstrating, installing, maintaining, and troubleshooting industrial power tools, ensuring their optimal performance and maximizing customer satisfaction. This role requires strong technical expertise , excellent communication skills, and a willingness to travel to client sites as needed. Key Responsibilities: 1. Installation and Commissioning Install and configure power tools at customer sites. Conduct testing and ensure proper system functionality. Train users on system operation and basic maintenance. 2. Maintenance and Repairs Perform scheduled preventive maintenance to avoid equipment breakdowns. Respond to breakdowns or failures and provide timely repairs. Replace faulty components. 3. Technical Troubleshooting Diagnose problems Guide customers through problem-solving procedures when needed. 4. Customer Support Serve as the technical point of contact for customers. Provide on-site and remote technical assistance. Document and report recurring issues for future improvements. 5. Documentation and Reporting Maintain accurate records of service calls, repairs, and customer feedback. Submit detailed service reports and status updates. 6. Coordination and Communication Work closely with sales & logistics team. Communicate clearly with customers about progress, timelines, and solutions. Preferred candidate profile: ITI / Engineering background Freshers with strong technical training and a learning mindset will also be considered. Two-wheeler is a must Knowledge of power tools, DC nutrunner, riveters will be preferred

Process:- Customer Service - Bank of india (inbound Process) Fresher/ experience both can apply Graduates or Graduation perusing freshers Salary-13k To 18k + incentives Shift timing:- 9:30am-6:30pm Average communication required Required Candidate profile Contact for Interview Scheduling HR Name: Rutuja Phone / WhatsApp: +91 98226 86638 How to Apply: Call directly Or send your CV via WhatsApp Perks and benefits High Incentives and growth opportunities.

Process-AVIVA B2B UK Insurance – Voice Customer Support UK Shift–12 PM to 12AM Weekends: Fixed Weekends Off Eligibility: Bachelor’s Degree is mandatory Salary Structure: Freshers to -3.75 LPA Exp 2 years- 5.5 LPA Connect with - HR Sakshi-8700591262

Responsibilities: Meet daily/weekly sales targets through outbound calling Handle customer queries via phone calls Maintain high call quality & resolution rate Make cold calls to generate leads Work from home Over time allowance Travel allowance