1297 Calls Handling Jobs

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3.0 - 5.0 years

1 - 2 Lacs

mumbai

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Greet visitors and direct them to the right team or employee they wish to meet. Receive calls, and record messages for any employee. Direct inquiries to the right team or employee. Interested candidates can mail their updated cv on cv1@transasia.info or whatsapp on 8655477572.

Posted 4 hours ago

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3.0 - 5.0 years

1 - 3 Lacs

navi mumbai

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Looking for a Help Desk Call Coordinator to manage & coordinate incoming IT service requests & ensure timely resolution. The ideal candidate act as the first point of contact for users, log incidents, and track the progress of tickets until closure.

Posted 5 hours ago

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1.0 - 3.0 years

0 - 1 Lacs

chennai

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We are looking for an enthusiastic Telecaller with excellent communication skills and a friendly personality to engage with students and clients. The role involves promoting courses,handling inquiries,and supporting the admission process effectively

Posted 8 hours ago

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1.0 - 4.0 years

2 - 3 Lacs

hyderabad, uppal

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POSITION:- Front Office cum Helpdesk Executive - Female Exp: 1+years Work Location: Hyderabad (Uppal) Salary: 28K to 30K TH Qualification: Inter/ITI/Diploma/Any Graduation Preferred : Female mounika.b@in.knightfrank.com Role & responsibilities 1. Handle incoming calls & transfer to the concerned staff. (Board line as well as Head Service line) 2. Maintaining the Reception area. 3. Keeping the reception neat & clean. 4. Reception flowers & office plants upkeep & maintenance 5. Attending to the visitors that come in at the reception. 6. Updating telephone list. 7. Managing meeting room booking & co-orating with IT for projector set up 8. Monitor function of Meeting rooms (cleaning / service / ...

Posted 8 hours ago

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0.0 - 2.0 years

2 - 3 Lacs

bengaluru

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Role & responsibilities Conduct telephonic and video consultations with customers regarding: Sale, purchase, gift, and lease deeds, Drafting and review of legal agreements, Basic contract and compliance queries Understand the customers requirement and propose the right legal solution package. Work with the Sales & Service teams to ensure smooth handover and conversion. Review documents shared by customers and highlight key legal findings or risks. Maintain concise call notes and consultation summaries in CRM. Coordinate with empanelled advocates or external legal partners when required. Uphold the NoBroker standard of professionalism, transparency, and customer-first communication Preferred ...

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0.0 - 5.0 years

1 - 4 Lacs

pune

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Job Role: Telemarketing Executive (TME) Office Based Job Location: Swargate, Pune Qualification: Graduation Who Can Apply: Graduates (Freshers or Experienced) Candidates with prior experience in outbound domestic voice calling processes Individuals with good communication skills in English Shift Timing: 9:30 AM to 6:30 PM Salary Structure: For Freshers: First 3 Months: CTC: 18,631 In-hand: Up to 14,500 From 4th Month Onwards: CTC: 23,290 In-hand: 18,800 Retention Bonus: Approx. 13,000 (provided in the 5th month) For Experienced Candidates: CTC: 23,290 In-hand: 18,800 (Applicable only if all experience documents are verified) To Apply / Conatct For more details HR Atharva - 9607128841

Posted 9 hours ago

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1.0 - 5.0 years

2 - 3 Lacs

udupi

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We're hiring Male Staff for Customer Service, Admin Work ,and Handling Bookings/ Phone Calls. Timings:9:00 AM-8:00 PM Weekly Off :1 Day Contact : 6364402164 Must be good at communication and Customer Service.

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1.0 - 3.0 years

0 - 3 Lacs

chennai

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Patient Interaction : Greet and assist patients and visitors in a friendly and professional manner. Registration & Scheduling : Manage patient registrations, appointments, and follow-ups. Communication : Handle incoming calls and direct them to the appropriate departments. Documentation : Ensure accurate data entry of patient information into the hospital management system. Coordination : Coordinate with doctors, nurses, billing, and other hospital departments for smooth patient flow. Billing Support : Assist with billing and insurance verification, including collecting payments if required. Customer Service : Address patient inquiries and concerns promptly and efficiently. Administrative Su...

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0.0 - 5.0 years

0 - 2 Lacs

gurugram

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Job description Role & responsibilities: Interface with Customers via Inbound/Outbound calls for the purpose of Selling the products like Credit card/Insurance/Travel packages *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements. Candidate Profile- *Undergrad and Fresher can apply too. *Excellent verbal and written communication skills. *Day Shift (6 days working) Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to wor...

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0.0 - 2.0 years

2 - 3 Lacs

bengaluru

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Responsibilities: Manage incoming calls & emails Resolve complaints promptly Maintain high call quality standards Provide exceptional customer service Handle client queries efficiently Salary ~ 18-25k Age- 18-30 Male/Female both.

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0.0 - 2.0 years

3 - 4 Lacs

ludhiana

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Responsibilities: Manage incoming calls Maintain customer database Coordinate with teams Resolve issues promptly Must be comfortable to work in early hours (Australian timezones)

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2.0 - 5.0 years

2 - 4 Lacs

lucknow, ahmedabad, vadodara

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The Front Office Manager oversees all front desk operations, ensuring smooth office environment, guest satisfaction, and efficient coordination with other departments. Required Candidate profile *Manage and supervise front desk staff including receptionists and bell staff *Coordinate with housekeeping, maintenance, and other departments *Customer-focused with problem-solving skills

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0.0 - 3.0 years

2 - 3 Lacs

gurugram

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**ONLY IMMEDIATE JOINERS APPLY** Contact Person- HR Ayush- WhatsApp your resume to 9311944137 || ayushgupta1@policybazaar.comJob Location - Gurgaon Sec-44, Haryana Salary - 2.5 LPA to 3.5 LPA + Incentives + GMC About Policybazaar: Policybazaar Policy bazaar insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. Required Skills: Strong communication skills in Hindi and English. Ability to handle high call volumes and work under pressure. Key Responsibilities: Handle inbound...

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3.0 - 6.0 years

2 - 4 Lacs

lucknow, mathura, kanpur dehat

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Provide first contact resolution to the customers visiting at the Customer Service Centre. Log all customer interactions in SAP with correct tagging and ensuring that they are routed to the concerned department within the organization. Maintain follow up of pending customer issues and escalate pending customer concerns. Coordination with teams who handles various other modes of Customers contact such as Call Center, E-mail desk etc. for timely resolution of customer issue and to provide feedback. Highlights recurring issues/concerns faced by customers for process improvement. Facilitate billing and collection efforts of the location Manage the foot fall efficiently to maintain wait time with...

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0.0 - 5.0 years

3 - 6 Lacs

bangalore/bengaluru

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Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. location:manayatha Freshers:30k Experienced:38k UK SHIFT call soumya@8088720040 call hr muthamma@9886112583 call anjum@7795311458 call aditi@7795311459 NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities Desired Candidate Profile Perks and Benefits

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1.0 - 5.0 years

3 - 5 Lacs

mumbai, mumbai suburban, navi mumbai

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Tech Mahindra- Hiring for International BPO Key Responsibilities: Voice and Non voice process Provide Excellent customer service to clients across different time zones Resolve customer queries effectively and efficiently Demonstrate strong communication and interpersonal skills NOTE: ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: Graduate/Undergraduate degree Freshers with excellent communication skills can apply (no prior experience required) Candidates with 0-12 months of international voice process experience are also welcome to apply Perks and benefits: One-way cab facility( for addresses within designated boundaries) Quick onboarding process Competitive benefits package Apply now- Contac...

Posted 2 days ago

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Renewal process life insurance Good communication. Salary upto 24k ctc Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 25,000/- In hand Required Candidate profile HSC is mandate location- Airoli, Navi Mumbai Contact for more information HR Rutuja - 9822687351 Perks and benefits Career Growth Opportunity!

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Renewal process life insurance Good communication. Salary upto 24k ctc Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 25,000/- In hand Required Candidate profile HSC is mandate location- Airoli, Navi Mumbai Contact for more information HR Nisarg - 7796426783 Perks and benefits Teamwork makes the dream work !

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1.0 - 2.0 years

2 - 3 Lacs

bengaluru

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Responsibilities: * Handle customer queries via phone, email & chat * Manage complaints promptly & fairly * Maintain high NPS through exceptional service * Meet KPIs for call volume, resolution time & CSAT

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2.0 - 4.0 years

2 - 4 Lacs

mumbai, thane, navi mumbai

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KRA A Customer Service Advisor for Customer Service Department based in Mumbai, who will be an integral part of the Customer Service Department Team and reporting to the Senior Manager Customer Service Department. Responsibilities: Your main responsibilities would comprise of: Provide customers assistance on requests received via Calls/Emails/Portal Booking Provide Customers with regular updates and service information. Coordinate updating of Customer database. Proactive identification of priority issues to curb escalation. Ensure coordination between all departments regarding Customer touch points(interface). Responsible to capture Customer feedback at various stages. Keep an overview of co...

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0.0 - 2.0 years

1 - 2 Lacs

mumbai

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Job Title: Back Office cum Recruiter Handle back-office tasks, data entry, and admin support. Assist recruiters in sourcing, screening, and coordinating candidates. Manage calls, emails, reports, and ensure smooth recruitment operations. Food allowance Annual bonus

Posted 3 days ago

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1.0 - 3.0 years

1 - 6 Lacs

mumbai

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Hiring telecallers to contact students, share course info, assess interest & schedule advisor calls. No hard selling only lead qualification. Must speak Hindi/English, meet targets, update CRM & communicate clearly via phone/WhatsApp. Over time allowance Health insurance Annual bonus

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0.0 - 2.0 years

1 - 2 Lacs

noida

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Virtual Interview timing || 4-5pm (2nd Nov) *Interview joining window will open till 4:20pm* Please join the meeting through the link given below: Google Meet joining info Video call link: https://meet.google.com/xzf-opjo-fnx Key Responsibilities: Conduct outbound calls to recruiters to establish and maintain strong communication. Gather feedback from recruiters through outbound calls to improve collaboration and address any concerns. Strengthen relationships with recruiters by providing timely support and follow-up. Complete and maintain accurate documentation related to recruiter onboarding processes. Perks: Free Shuttle available from metro station 2024/2025 Freshers can apply Location : ...

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4.0 - 8.0 years

1 - 2 Lacs

palghar

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Roles and Responsibilities Manage client relationships through regular communication, ensuring high levels of customer satisfaction and retention. Handle incoming calls, respond promptly to queries, and resolve issues efficiently. Conduct site visits to understand clients' needs and provide solutions tailored to their requirements. Utilize CRM tools for lead management, data handling, and sales pipeline tracking. Collaborate with internal teams to deliver exceptional customer engagement experiences. Desired Candidate Profile 4-8 years of experience in B2B sales or presales role. Strong communication skills with excellent verbal and written abilities. Proficiency in handling multiple tasks si...

Posted 4 days ago

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0.0 - 5.0 years

1 - 4 Lacs

pimpri-chinchwad, pune

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Information Retrieval Officer (IRO) Location: Swargate, Pune Type: Full-Time (9 hrs/day) Eligibility: Minimum HSC (12th Pass) Fluent in English & Marathi Comfortable with rotational shifts (2 weekly offs) Responsibilities: Retrieve, verify & manage information/data Maintain accuracy and confidentiality Coordinate with team and meet daily targets Salary: 18,500 CTC (14,500 in-hand) More Enquiry..? Contact Or WhatsApp HR Aditya:-8308125422

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Exploring Calls Handling Jobs in India

In India, the calls handling job market is thriving with various industries such as customer service, sales, technical support, and more actively seeking professionals who can effectively handle incoming calls from customers or clients. Calls handling roles require strong communication skills, problem-solving abilities, and a customer-centric approach.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for calls handling professionals in India varies based on experience and location. Entry-level positions can expect to earn between INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 6-10 lakhs per annum.

Career Path

A typical career path in calls handling may include roles such as Customer Service Executive, Senior Customer Service Representative, Team Leader, and eventually moving up to managerial positions such as Call Center Manager or Operations Manager.

Related Skills

In addition to calls handling, professionals in this field are often expected to have skills such as: - Strong communication skills - Problem-solving abilities - Customer service orientation - Time management - Multitasking

Interview Questions

  • What experience do you have in handling incoming calls? (basic)
  • How do you handle irate customers? (medium)
  • Can you describe a situation where you had to resolve a complex issue over the phone? (medium)
  • How do you prioritize multiple incoming calls? (basic)
  • Have you used any CRM software in your previous calls handling roles? (basic)
  • How do you ensure data security and confidentiality while handling calls? (medium)
  • Can you explain a time when you successfully upsold a product or service over the phone? (medium)
  • How do you handle technical issues that customers face during a call? (advanced)
  • What strategies do you use to de-escalate a tense situation with a customer? (medium)
  • How do you stay motivated during long hours of calls handling? (basic)
  • Have you ever had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you do not have an immediate answer to a customer's query? (basic)
  • Can you explain a time when you exceeded your targets in a calls handling role? (medium)
  • How do you stay updated with product knowledge and company policies to better serve customers? (basic)
  • Have you ever had to deal with a language barrier while handling calls? How did you overcome it? (medium)
  • How do you handle repetitive or monotonous tasks in a calls handling role? (basic)
  • Can you describe a time when you received positive feedback from a customer for your service? (basic)
  • What do you think are the key qualities a calls handling professional should possess? (basic)
  • How do you ensure accuracy in documenting customer interactions during calls? (medium)
  • Have you ever had to handle multiple calls simultaneously? How did you manage it? (medium)
  • Can you explain a time when you had to explain a complex technical issue to a non-technical customer? (advanced)
  • How do you handle stress in a high-volume calls handling environment? (medium)
  • What do you do to maintain a positive attitude during challenging calls? (basic)
  • How do you handle feedback or criticism from customers? (basic)
  • Can you provide an example of a time when you had to follow a strict script while handling calls? How did you personalize the interaction? (medium)

Closing Remark

As you prepare for calls handling roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. With the right preparation and confidence, you can excel in this dynamic field and contribute effectively to the success of the organizations you work with. Good luck in your job search!

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