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2.0 - 3.0 years

1 - 2 Lacs

Surat

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CRO has to be well presented, reaches on time at the customer place, carry all replica product requested by the customer and ensure that the sale is closed smoothly. RESPONSIBILITIES: Make sure that the customer is aware of the delivery date. Needs to build good rapport customer to generate additional business with the help of reference and repeat business. Ensure that there should not be any escalations, in case of escalation same has to be closed with the help of Team leader or City lead. Fixing the appointment basis customers availability and exhibit the jewellery requested and close the sale. Follow up on the postpone leads by calling the customer, on the date and time requested. Extend support to the fellow team members in case of any Has to be a team player by sharing best practice with in the team.

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6.0 - 10.0 years

6 - 7 Lacs

Chennai

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Reconciliation and settlement process and ensure there are no financial losses faced by the bank (Zero financial losses & Zero operational errors). Ensure the standards and timelines are maintained Chargeback and Settlement process. Dispute Management on time, effect of debits / credits on time. Redressal of Customer grievance and without escalation. Increase automation and recon accuracy. Implementaiton of change in environment, regulatory needs. MIS and claim reporting needs within Bank and regulatorys are timely and no default. Vendor Management and deficiency are spelt for non recurrence and collection of penalty etc.. Regular review of vendors and strict adherene to RBI outsourced policy. Merchant payments, claims on interchage, payment basis agreement etc.. Review agreements and needs as per Policy requirement.

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1.0 - 6.0 years

3 - 6 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Handle MD, CHO level escalations, work & resolve negative comments on social media within 48 hrs It includes inbound & outbound calling Salary-6 lakh Payroll - Bank Work locations - Andheri Call 9773553319 9082104424 Sanika www.hyfly.in Required Candidate profile Graduate with 1yr min ORM, Social Media Experience only can apply Should be flexible with 9-10hrs rotational shifts starting at 9am, 10am, 11am & 12pm Age limit: 34 yrs Current ctc not more than 5 lpa

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1.0 - 2.0 years

2 - 4 Lacs

Mumbai

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At SoHome, were looking for a proactive and detail-oriented E-commerce Operations Executive to manage and streamline our day-to-day e-commerce operations. Youll be responsible for everything from product listings and inventory updates to order fulfilment and customer support. This role sits at the heart of our business, ensuring our customers receive a smooth and delightful shopping experience. Youll work closely with cross-functional teamswarehouse, marketing, finance, and third-party logistics partnersto deliver operational excellence in a fast-paced and growing environment. Key Responsibilities 1. Product & Inventory Management Create and manage accurate product listings across Shopify Coordinate with the warehouse to update product details, stock availability, and new launches Ensure high-quality listings with correct descriptions, images, specifications, and pricing Monitor inventory levels and flag low stock or restocking needs 2. Order Processing & Fulfilment Manage end-to-end order lifecycle: confirmation, coordination with warehouse, invoice generation, tracking, and returns Work with logistics platforms (DTDC India) to ensure timely and error-free delivery Troubleshoot issues related to delayed dispatch, RTOs, cancellations, or misdeliveries 3. Customer Success Handle customer queries, order updates, complaints, and post-sale service via email, calls, or chat Collaborate with warehouse and logistics to resolve escalations and maintain customer satisfaction Proactively address feedback and contribute to improved CX (Customer Experience) 4. Reporting & Analysis Maintain daily dispatch, return, and sales reports for internal transparency Analyse logistics data and order trends to improve operational efficiency Requirements & Must-Haves Prior experience (12 years) in e-commerce operations or fulfilment Hands-on knowledge of platforms like Shopify, DTDC, Delhivery, etc. Excellent written and verbal communication skills Strong time management and multitasking abilities Analytical mindset with problem-solving capabilities Customer-first approach and eagerness to learn new tools and trends Ability to work in a fast-paced and high-growth environment Why Join SoHome? Be part of a modern D2C home brand thats transforming how India shops for storage and lifestyle solutions Work with a driven, collaborative team Opportunity to grow in a role that directly impacts customer satisfaction and operational success To Apply: Send your resume to sohome362@gmail.com

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR sayali :-9158043197 ((Call and What's app) Perks and benefits Centralized pickup/drop & incentives

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1.0 - 4.0 years

1 - 2 Lacs

Jaipur

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About The Jaipur Studio The Jaipur Studio is a fast-growing ethnic wear brand rooted in traditional Rajasthani craftsmanship, reimagined for todays generation. With a strong online and retail presence, were on a mission to deliver timeless elegance and heartfelt experiences to our customers. Role Summary We are looking for a proactive, empathetic, and detail-oriented Customer Success Executive to be the voice of our brand. You will play a key role in managing customer queries, solving issues, gathering feedback, and ensuring every customer has a delightful experience with The Jaipur Studio. Key Responsibilities Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls. Handle order-related queries including size assistance, order tracking, exchanges, returns, and custom requests. Build relationships with customers to increase brand loyalty and repeat purchases. Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently. Maintain accurate records of interactions and follow-ups using internal tools. Gather and relay customer feedback to marketing, product, and operations teams. Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care. What Were Looking For 14 years of experience in customer service, preferably in fashion/e-commerce. Excellent communication skills in English and Hindi (written and spoken). Strong empathy, patience, and problem-solving skills. Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets. A passion for fashion, customer care, and quality service. Ability to work in a fast-paced, growing environment with ownership and initiative. Nice-to-Haves Experience with Instagram DMs and social media customer handling. Knowledge of ethnic wear fabrics, fits, and styling will be a bonus. Experience working with a D2C or startup fashion brand.

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2.0 - 6.0 years

2 - 5 Lacs

Durgapur

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Roles and Responsibilities Should have skills in Excel. Day to day MIS follow up. Prepare the report & handle the operation related query with TAT. Will take responsibility of handling front desk (Reception) . Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients. Client Master Changes data updation (CMC).

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1.0 - 3.0 years

4 - 5 Lacs

Bengaluru

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Minimum 2 Year in International Voice Support Graduate (Mandatory) Up to 7 LPA Fixed + Allowances + Incentives (50K In Hand) Bangalore (Electronic City) Immediate Joiners Only 24/7 Rotational (US Shifts) CONTACT - HR NISCHAY (9875743585)

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1.0 - 6.0 years

4 - 4 Lacs

Pune

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Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

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4.0 - 9.0 years

4 - 9 Lacs

Hyderabad

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BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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1.0 - 4.0 years

3 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

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1.0 - 4.0 years

3 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

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1.0 - 4.0 years

3 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

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1.0 - 4.0 years

3 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

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1.0 - 4.0 years

3 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

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4.0 - 9.0 years

4 - 8 Lacs

Mumbai, Thane, Mumbai (All Areas)

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4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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1.0 - 6.0 years

4 - 7 Lacs

Noida

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• Insurance related customer service process - UK Shifts - Sat and Sun fixed off • International voice process - Graduation mandate • Location- Noida • Salary upto 48K in hand + Incentives & Cabs - Immediate Joinings Contact Avneet Kaur - 8588840209 Required Candidate profile Superlative Verbal communication skills required Should be comfortable working from Noida and Work from office WhatsApp Avneet on 8588840209 for more info Perks and benefits Uk shifts - Weekend offs with both side cabs

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5.0 - 9.0 years

9 - 14 Lacs

Pune, Bengaluru

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Managing and supervising team members in the Shifts Conduct daily meetings / Team huddles Organizing shift schedules and rosters for team members as per project requirements. Validate unassigned tickets and assign them to respective support teams. Assigning supervision duties to specific employees based on role and skills. SLA and OLA Monitoring and Management. Ownership of High Priority Incidents. Alert, Co-Ordinate and engage Respective Technical teams during Major and Critical incidents. Handling customer escalations and managing conflicts. Responsible for Shift handover and takeover Onboarding New team members as per Red River's onboarding process. Conducting performance / Productivity reviews and sharing feedback with the Team. Create and execute Training plans for the Team members. Windows Server (2008, 2012, 2016, 2019),Other Patching Tools, Windows Server (2008, 2012, 2016, 2019),Other Patching Tools. Windows Server and Client Environment Install patches Generate and review patch reports monthly/quarterly, remediate vulnerabilities on systems that cannot be patched to resolve known vulnerabilities. Basic understanding of Windows/client operating systems Ability to communicate effectively in English; both verbal and written. Team player and leading the team Working a shift schedule.

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1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

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Key Responsibilities 1. Responding to Customer Inquiries: Addressing questions through various channels (email, chat, phone, social media). Providing accurate and timely responses. 2. Resolving Issues: Troubleshooting problems related to products or services. Offering solutions or workarounds to meet customer needs. 3. Maintaining Customer Records: Documenting interactions, complaints, and resolutions in a customer relationship management (CRM) system. 4. Building Relationships: Establishing trust and rapport with customers. Proactively following up to ensure satisfaction. 5. Product Knowledge: Staying updated on products/services to provide informed assistance. Educating customers on features, benefits, and usage. 6.Escalating Complex Cases: Identifying issues that require advanced expertise or management intervention. Coordinating with internal teams to ensure resolution. 7. Handling Complaints: Managing difficult or upset customers professionally. Turning negative experiences into positive outcomes when possible. Required Skills and Qualifications 1. Experience: Minimum 1 year of experience in customer support in Hospital Or Healthcare setup - Mandatory Strong knowledge of insurance policies and procedures (mandatory). 2. Communication Skills: Exceptional verbal and written communication skills in English. Multilingual proficiency in Hindi, Tamil, or Kannada is an advantage. 3. Technical Proficiency: Basic knowledge of Microsoft Excel for data management and reporting. 4. Soft Skills: Strong interpersonal skills to establish trust with customers. Problem-solving mindset and the ability to work under pressure. Flexibility to adapt to shifting priorities and multitask effectively.

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2.0 - 7.0 years

2 - 4 Lacs

Chennai

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This opportunity is with Leading Finance Company in Chennai Location Roles & Responsibilities:- Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Customer Communication Transparency in Communication: Keeping customers informed about the status of their complaints, providing regular updates, and ensuring clear communication regarding resolution steps. Empathetic Communication: Responding to customer complaints with empathy and understanding, particularly in cases of serious grievances or dissatisfaction. External Liaison: Acting as a liaison between the organization and regulatory bodies, including the RBI, ensuring all communication is professional, accurate, and complies with applicable standards. Root Cause Analysis Investigating Complaints: Conducting a thorough investigation into customer complaints to identify the root cause of issues, whether they are procedural, operational, or caused by human error. Problem Resolution: Identifying systemic issues that might be causing recurrent complaints and working with relevant teams to implement corrective measures to prevent future issues. Continuous Improvement: Proactively recommending changes to policies, procedures, or systems based on lessons learned from customer complaints. Interested candidates can share their updated CV at yogita@topgearconsultants.com

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1.0 - 4.0 years

4 - 4 Lacs

Bengaluru

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Must have 1 Year of exp in International voice Process Customer Support Excellent Communication Notice- Immediate Bangalore CTC- 4 to 4.5 LPA Any graduate 5 Days 2 Way Cabs Us shifts Contact- 6205633155(Jaspreet)

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4.0 - 9.0 years

4 - 8 Lacs

Thane

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4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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2.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, These jobs include product and service support or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Handled escalation calls Salary Range : 5.lpa Age limit: 18+ to 34 years below. 5 Days working 2 week off. Pay: 30,000.00 - 35,000.00 per month 2 yrs experience is mandatory Job Type: Full-time Benefits: Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Note: Contact HR Babitha (Reference code-133) Email: Babitha.s@247.ai Phone: 8296353608 show this once you reach

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2.0 - 4.0 years

2 - 4 Lacs

Bengaluru

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Role & responsibilities 1. Client Relationship Management: a. Serve as the lead point of contact for all customer account management matters. b. Build and maintain strong, long-lasting client relationships. c. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. 2. Sales and Business Development: a. Oversee a portfolio of assigned customers. b. Develop new business from existing clients. c. Actively seek new sales opportunities. d. Identify areas of improvement to meet sales quotas. 3. Cross-Functional Collaboration: a. Collaborate with internal departments (including Customer Service and Product Development) to improve the entire customer experience. b. Prepare sales reports and communicate progress to internal and external stakeholders. 4. Consumer Insights: a. Answer client queries promptly. b. Collect and analyze data to understand consumer behavior. c. Identify opportunities for upselling and cross-selling among existing customers. 5. Occasional Travel: a. This position may require occasional travel. Qualifications: Familiarity with account management software (CRM). Excellent client communication skills. Ability to meet ambitious individual and team-wide sales quotas Experience Worked in Hospital / Insurance company / TPA 1 to 3 years. ( added advantage ) Additional Skills. Strong verbal skills Strong problem-solving skills and enthusiasm for new tasks and challenges Relationship building skills. Ability to multitask and prioritize, with a strong work ethic and attention to detail Ability to operate with a high level of confidentiality and professionalism

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1.0 - 4.0 years

4 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

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