549 Escalations Jobs

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,

As a potential candidate for this role, you should have experience in effectively handling escalations and customer service related issues. Your responsibilities will include managing customer queries and resolving issues to ensure high levels of customer satisfaction. Additionally, you will be required to coordinate with team members and utilize CRM tools for seamless team communication and collaboration. Strong communication skills are essential for this role to effectively interact with customers and internal teams. This is a full-time position with day shift schedule and the work location is in person.,

Job Description: The Calling Executive will be responsible for making outbound calls to potential or existing customers to provide information, promote products or services, and assist with inquiries. This role involves updating the complete process of filling complaints at insurance ombudsman. Responsibilities: Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman. Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed. Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback. Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes. Key Requirements: Excellent communication skills, both verbal and written. Strong persuasion and negotiation skills. Ability to handle rejection and remain positive on calls. Good time-management and organizational skills. Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.

Aspire Spectrum Healthcare BPO is currently hiring for the following positions in Hyderabad: Team Leaders Healthcare BPO: - Experience required: 8+ years - Shifts: 24x7 rotational - Location: Hyderabad - Preferred skills: Experience in team handling, escalations, healthcare process excellence, and familiarity with EHR/EMR or patient portal documentation. BPO Executives Healthcare Support: - Experience required: 3-7 years - Shifts: 24x7 rotational - Location: Hyderabad - Preferred skills: Background in handling electronic health records (EHR), electronic medical records (EMR), or patient support documentation across healthcare platforms. Requirements: - Strong communication skills and adaptability in a 24x7 process - Experience in healthcare domain processes - Exposure to cloud-based patient data systems is a plus - Prior experience in Health Tech support preferred If you are interested in joining us and believe you meet the requirements for the above positions, please share your resumes at info@aspirespectrum.com. Let's work together to build the future of healthcare support!,

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

sanyasi ayurveda is looking for BPO Executive / Telecalling to join our dynamic team and embark on a rewarding career journeyThe BPO (Business Process Outsourcing) Executive is responsible for providing excellent customer service and support for clients or customers of a BPO organization. They handle inbound and outbound calls, emails, or other forms of communication to address inquiries, resolve issues, and ensure customer satisfaction. The BPO Executive must possess strong communication skills, problem-solving abilities, and the ability to work in a fast-paced and customer-centric environment.Key Responsibilities:Customer Service and Support:Handle inbound and outbound customer interactions through various channels, such as phone calls, emails, or chat.Provide prompt, courteous, and accurate responses to customer inquiries, concerns, or complaints.Assist customers in troubleshooting issues, providing technical support, or guiding them through processes.Maintain a professional and customer-centric approach in all interactions, ensuring a positive customer experience.Escalate complex or unresolved issues to appropriate departments or supervisors as needed.Product or Service Knowledge:Acquire a comprehensive understanding of the organization's products, services, features, and processes.Stay updated on new offerings, updates, or changes to effectively address customer inquiries.Communicate product or service information, benefits, and value propositions to customers.Assist in identifying upselling or cross-selling opportunities and promoting additional products or services when appropriate.Data Entry and Documentation:Accurately capture and record customer information, inquiries, and actions taken in the company's systems or databases.Update and maintain customer records, ensuring completeness and accuracy of information.Generate reports or perform data analysis as required by the organization or supervisors.Follow data privacy and confidentiality guidelines while handling customer information.Problem Resolution and Escalation:Analyze customer issues, assess root causes, and provide appropriate resolutions or workarounds.Utilize problem-solving skills to identify patterns, troubleshoot technical or operational problems, and propose solutions.Escalate complex or unresolved issues to senior staff, supervisors, or specialized teams for further investigation or resolution.Follow up with customers to ensure satisfactory resolution and document outcomes.Process Adherence and Continuous Improvement:Adhere to predefined processes, protocols, and quality standards while handling customer interactions.Stay updated on changes in processes, policies, or guidelines and apply them consistently.Contribute to process improvement initiatives by providing feedback, suggesting ideas, or participating in training programs.Maintain awareness of industry trends, customer preferences, and competitors' offerings.Qualifications and Skills:High school diploma or equivalent. Some college education is a plus.Previous experience in a BPO or customer service role is preferred.Excellent communication skills in verbal and written English. Additional language proficiency may be required based on client or customer needs.Strong customer service orientation with the ability to understand and empathize with customers.Active listening skills to accurately interpret customer needs and concerns.Problem-solving skills with the ability to analyze issues and provide effective resolutions.Familiarity with CRM software, ticketing systems, or other customer support tools.Basic computer skills and proficiency in using email, web browsers, and Microsoft Office or similar productivity software.Ability to work in a fast-paced and multitasking environment, handling multiple customer interactions simultaneously.Flexibility to work in different shifts, including evenings, weekends, or holidays, based on business requirements.Professionalism, adaptability, and a positive attitude in dealing with customers and colleagues.Ability to maintain composure and professionalism in challenging or stressful situations.

Walk In Axis Bank - VKYC Officer Mumbai Vileparle Contact : Ganesa Subramanian Number : 8056659888 (Whatsapp only ) share cv to this number Video KYC (VKYC) officer immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply) Mention Ganesa HR on top of your resume Job description Video KYC Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Video KYC Officer is part of the liability team under AVC, Axis Bank, which handles the NTB acquisitions and liability products. They need to be proficient in the completing the Video based KYC norms to help the customer be digitally on-boarded, and should possess working knowledge of Retail Asset products, Banking operations, Investment options and Card products. The VKYC Officer uses digital skills, operational knowledge and impactful client interactions to deliver on the promise of accurate and compliant VKYC for the customer and ensuring a pleasant journey in digital on boarding process, also exploring for any other up sell/cross-sell opportunities wherever possible. Key Responsibilities: Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards. Utilize effectively all applications, tools, and databases used to process transparent end to-end client support. Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Qualifications: Optimal qualification for success on the job is: 2+ year of experience in BFSI industry, preferably in a phone/video banking/telesales setup. Prior experience is Banking ops/Sales preferred but not mandatory. Minimum of 15 Years of formal Education. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices. Strong willingness to work in a digital-banking setup Teamwork, verbal and written excellence, resilience and highly motivated. Must be flexible and understanding in a challenging and ever-changing environment Excellent communication skills both written and verbal es Preferred candidate profile Perks and benefits

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim To make digital experiences which are effortless and secure, So we organise ourselves around three principles: engineer, protect, and operate We engineer simple solutions, we protect our customers, and we operate smarter, Our people work differently depending on their jobs and needs From hybrid working to flexible hours, we have plenty of options that help our people to thrive, This role is based in India and as such all normal working days must be carried out in India, Job Description Join us as a Customer Service & Operations Team Manager, Reconciliation & Investigations In this critical role, youll be planning and managing the optimum capacity for your team Well look to you as a representative in business meetings to contribute on the impact of reconciliations, compensation and brokerage processes You'll be joining a business which places huge emphasis on learning and development, and will have lots of opportunity for personal and professional growth We're offering this role at associate vice president level What you'll do Specialising in Reconciliations & Investigations, youll be managing operational escalations and disputes, leading process re-engineering and automation initiatives to maximise efficiency gains and ensuring the engagement and development your team With your leadership, youll also be making sure that the business unit operates in accordance with stipulated risk management policies and procedures covering market risk, credit risk and operational risk, Youll also be: Contributing to a stable and robust set of processes to fully support operations Identifying opportunities for improving existing processes, with the aim of increased control and value add to the business and its client base Putting objectives and comprehensive performance indicators in place for your team Overseeing overall employee development and making sure they are in-line with the departments objective and directions The skills you'll need To be successful in this role, its crucial that you have strong leadership skills, coupled with the ability to work well under pressure and to tight deadlines, Youll also need: Excellent influencing, negotiation and strategic planning skills The ability to adapt and drive a team in a rapidly changing working environment Show

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Description We are seeking a skilled resources within our benefit change management function The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries Thereby ensuring seamless transition for our critical stakeholders and customers (Employees) The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience, Monitoring And Investigation Of Tech Issues Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, reports and pay deductions Investigate, triage, conduct root cause and mitigate issues within the framework of service level agreement, Continue to track open issues with tech teams till resolution through code fix and support UAT Proactive mitigation: Monitor issue tracking dashboards on a regular cadence and proactively execute mitigation strategies to avoid future escalations from employees, Monitor issue tracking dashboards for any new root-cause investigations, blast radius and writing SOPs on mitigation strategies Collaborate with operations, SMEsand other stakeholders in prioritizing, identifying root cause and implement mitigation strategies to avoid any further escalations, UAT, Training, Support And Documentation Provide UAT support which includes writing test scripts, participate in UAT and update results, feedback Train Tier 2 and 1 teams on known issues, identified workarounds , operating procedures and best practices, Efficiently document and track reported tech issues which includes mitigation strategies, proactive data quality checks, Assist in the creation and maintenance of product support resources such as knowledge-base articles, SOPs and FAQs Contribute to the continuous improvement of product support processes and systems A day in the life Monitoring and Issue Investigation Monitoring Dashboards: The team begins by reviewing issue tracking dashboards to identify any new or ongoing technical issues related to:Employee benefit enrollment,Eligibility changes, Reports and pay deductions, They proactively monitor for anomalies, trends, or potential escalations and prioritize issues based on severity and impact, Investigate and Triage Issues For Any Identified Issues, The Team Conducts root cause analysis to understand the problem, Triages the issue to determine its scope and impact (blast radius), Immediate mitigation strategies are implemented to minimize disruptions while ensuring compliance with the service level agreement (SLA), Collaborate with Tech Teams for Resolution Open issues are tracked and escalated to the appropriate tech teams for resolution, Writing Standard Operating Procedures (SOPs) for mitigation strategies, Collaboration with Stakeholders The team collaborates with operations, SMEs, and other stakeholders to: Prioritize issues based on business impact, Identify root causes and align on mitigation strategies to avoid further escalations, UAT, Training, and Documentation User Acceptance Testing (UAT) The Team Provides UAT Support By Participating in UAT to validate that fixes meet requirements, Documenting results and providing feedback to tech teams, Training Tier 1 and Tier 2 Teams The team conducts training sessions for Tier 1 and Tier 2 support teams on: Known issues and their workarounds, Updated operating procedures and best practices, This ensures that frontline support teams are equipped to handle common issues effectively, Documentation and Knowledge Sharing Basic Qualifications Minimum 2 years of experience in handling complex and/or technical customer escalations, with at least 1 year in managing HR tech related products supporting employee life cycle, job & comp or US benefit management, Knowledge of product support processes and methodologies like (i) Issue Tracking and triaging (ii)Root cause analysis (iii) feedback and analysis (customer, stakeholders, leadership) Excellent problem-solving, analytical, and critical-thinking skills Exceptional communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization, Preferred Qualifications Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Experience with ticketing systems and Case management tools Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Proven ability to work in a fast-paced environment and manage multiple priorities effectively, Bachelor's degree in Business Administration, Information Technology, or a related field Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company Amazon Dev Center India Hyderabad Job ID: A3032864 Show

Description Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services, Our vision is to create business value by delivering high quality data at scale We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality, To support our vision, we need exceptionally talented, bright, and driven people Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members If you have what it takes then this is your chance to work hard, have fun, and make history, Responsibilities As a Team Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates having expertise in one or more processes/functions and proficient in languages other than English You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required Your key responsibilities will include (but not limited to) the below: Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities Manages escalations; analyzes data; highlights trends, gaps, etc; and reports key metrics Prepares data in business meetings/reviews and presents to senior managers and stakeholders Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management Owns and prioritizes work allocation based on business needs with a daily/monthly frequency Owns the output quality of the process managed Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/inscope operational areas Participates and provides adequate support in business reviews with mid-level and senior leadership Participates in newprocess onboarding, i-e , new process/ experiments with complete documentation Participates in or owns modules of solutionbuilding in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism Provides regular coaching and feedback to direct reports Devises and implements performance improvement plans for associates as applicable Identifies and works with top performers for talent development and creates a leadership pipeline for own level Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products Basic Qualifications Graduate degree in any discipline 4-6 yearswork experience with at least 1 year in managing people directly Demonstrated high attention to detail and proven ability to manage multiple competing priorities simultaneously Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback Ability to work cross-functionally and with employees across teams with different skill sets Proven ability to report and analyze data Confident in using Microsoft Package (especially Excel at Intermediate to Advanced level) Confident to work with large volumes of data Demonstrated ability to initiate and drive process improvements Preferred Qualifications Experience in e-commerce, retail or advertising Working knowledge of Machine learning Certified or Green belt trained in Lean Six Sigma Familiarity with tools like QuickSight and Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI Karnataka A66 Job ID: A2899238 Show

Description Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services, Our vision is to create business value by delivering high quality data at scale We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality, To support our vision, we need exceptionally talented, bright, and driven people Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members If you have what it takes then this is your chance to work hard, have fun, and make history, Responsibilities As a Team Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates having expertise in one or more processes/functions and proficient in languages other than English You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required Your key responsibilities will include (but not limited to) the below: Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities Manages escalations; analyzes data; highlights trends, gaps, etc; and reports key metrics Prepares data in business meetings/reviews and presents to senior managers and stakeholders Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management Owns and prioritizes work allocation based on business needs with a daily/monthly frequency Owns the output quality of the process managed Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/inscope operational areas Participates and provides adequate support in business reviews with mid-level and senior leadership Participates in newprocess onboarding, i-e , new process/ experiments with complete documentation Participates in or owns modules of solutionbuilding in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism Provides regular coaching and feedback to direct reports Devises and implements performance improvement plans for associates as applicable Identifies and works with top performers for talent development and creates a leadership pipeline for own level Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products Basic Qualifications Graduate degree in any discipline 4-6 yearswork experience with at least 1 year in managing people directly Demonstrated high attention to detail and proven ability to manage multiple competing priorities simultaneously Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback Ability to work cross-functionally and with employees across teams with different skill sets Proven ability to report and analyze data Confident in using Microsoft Package (especially Excel at Intermediate to Advanced level) Confident to work with large volumes of data Demonstrated ability to initiate and drive process improvements Preferred Qualifications Experience in e-commerce, retail or advertising Working knowledge of Machine learning Certified or Green belt trained in Lean Six Sigma Familiarity with tools like QuickSight and Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI Karnataka A66 Job ID: A2899238 Show

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Rashmi- 7760984460 / 9900024811 / 9686454290

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Location : Gurgaon (DLF Phase 5), Noida (Sector 16 & 62) & Mumbai (Powai) Preference : - Healthcare/Hospitality/ Retail & Aviation Industry About the Role: Ipsaa means a wish in Sanskritreflecting every parent’s desire to nurture the magic within their child. As India’s largest and most trusted preschool and daycare chain, we provide quality care and learning for children aged 4 months to 12 years.We are looking for a Centre Head to lead our daycare and preschool operations. Ideal candidates will have customer service & team handling experience in hospitality, healthcare, or retail , with a passion for delivering exceptional service and creating a warm, safe environment for children. Key Responsibilities:Operations & Administration Oversee daily functioning of the centre ensuring high standards of hygiene, safety, and child care. Implement SOPs Manage inventory, housekeeping, and facility upkeep. Team Leadership Lead, train, and motivate teaching and non-teaching staff. Conduct regular performance reviews and ensure continuous staff development. Foster a collaborative, service-oriented team culture. Admissions & Parent Engagement Drive enrollment through converting walk in parent, local marketing, parent tours, and relationship building. Address parent concerns with empathy and professionalism. Ensure Daily updates & weekly updates being sent to Parents Organize parent-teacher meetings, feedback sessions, and centre events. Financial Oversight Manage budgets, fee collection, and cost control measures. Coordinate with finance/admin teams for accurate reporting. Curriculum & Learning Environment Ensure effective implementation of age-appropriate curriculum in collaboration with academic coordinators. Monitor classroom practices and child engagement quality. Candidate Profile: Qualifications: Graduate/Postgraduate in any discipline. Certification or training in early childhood education (preferred but not mandatory). Experience: 5 to 6 years in hospitality, hospital administration, or retail operations Experience managing customer-facing teams and service delivery excellence. Skills: Strong leadership and people management skills. Excellent communication and interpersonal abilities. Problem-solving, multitasking, and organizational skills. Empathy and passion for working with children and parents. What We Offer: A nurturing and growth-driven work culture. Competitive salary Opportunities for professional development

You will be part of a global organization that provides IT Services to big national and international clients across multiple industries. AVASO is an IT solution provider with coverage in more than 170 countries, offering excellent growth opportunities with a strong global company. As an Operations Executive located in Mohali, you will oversee depot and logistics services. Your responsibilities include preparing and presenting regular reports on depot and logistics operations, tracking and analyzing key performance indicators, maintaining accurate records, managing escalations, coordinating with internal and external teams, overseeing administrative functions, ensuring compliance with company policies, monitoring service quality, supporting pre-sales activities, facilitating onboarding and training for new team members, and collaborating with the sales team. To qualify for this position, you should have a Bachelor's degree in business administration, Logistics, Supply Chain Management, or a related field, along with proven experience in depot and logistics operations. Strong analytical and problem-solving skills, excellent communication and interpersonal skills, proficiency in MS Office and logistics software, and the ability to work in a fast-paced environment are required. Key competencies for this role include attention to detail, leadership skills, customer focus, and adaptability. The compensation and benefits package includes industry standard remuneration, medical insurance coverage for self & family, PF, paid leaves, company-sponsored training, employee engagement programs, rewards & recognition initiatives, employee-centric policies, and performance-driven growth opportunities. Apply now to be a part of a dynamic team at AVASO, where you can contribute to the success of providing best-of-breed technology solutions to enterprises worldwide. Visit our website at https://www.avasotech.com/ for more information.,

Job Details Greeting from Alldigi Tech!!! Job Title: Customer Care Executive (Escalation chat and mails handling) Job Description: We are currently seeking a dynamic and experienced individual to join our clients" team as a Customer Care Executive. The ideal candidate will have a strong background in customer handling, with specific experience in managing escalations. Fluency in English and Kannada or Telugu or Malayalam or Hindi any one regional language is essential for this role. Key Responsibilities: Handle escalated customer inquiries and complaints with professionalism and efficiency. Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction. Provide guidance and support to junior customer care representatives in resolving escalated cases. Collaborate with other departments to address recurring customer concerns and implement solutions. Maintain accurate records of customer interactions and escalations for future reference and analysis. Requirements: Bachelor's degree or equivalent. Proficiency in English with fluency in Kannada, Malayalam, Hindi, Telugu and Tamil. Minimum 2 years of experience in customer handling, with a focus on managing escalations. Excellent communication and interpersonal skills. Strong problem-solving abilities and the ability to remain calm under pressure. Immediate joiners preferred. Working Conditions: Salary: 18,000 to 21,000 per month Fixed shift: 9:30 AM to 6:00 PM (9 hrs) 6 days working days (Sunday fixed week-off) Interested Candidates ping your resumes through: Akshaya HR mail@Akshaya.A@Allsectech.com Call or Whatsapp@ 8122910504

Job Title: Customer Support Success & Consultation Executive Location: Greater Noida (On-site) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future Deliver clear, professional email responses for inquiries, issues, and consultation Manage international customer queries via email, WhatsApp, and video calls Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection Book and manage appointments and trial bookings (virtual & in-person) Handle returns and exchanges , ensuring a smooth, empathetic process aligned with company policy Use the Ticket ID system to log, track, and resolve customer queries effectively Perform timely follow-ups for unresolved issues and ongoing cases Maintain a friendly, calm, and patient tone , even with high-touch or concerned customers Ensure top-notch English communication written and spoken, suitable for global clientele Multitask across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc. Provide personalized product consultations , helping customers find the right fit based on their needs Think proactively and solve problems independently where possible Requirements: 13 years of experience in customer service , preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera for video consultations (India & international) Tech-savvy with experience using customer service tools , Shopify, and CRM platforms Strong empathy, patience, and communication skills Ability to multitask and manage pressure during high-volume periods Familiarity with global customers’ expectations and time zones is a plus Why Join Us? Join a premium, fast-growing D2C brand with a loyal global customer base Be part of a collaborative and high-performance support team Gain exposure in international customer support and consultation Work in a modern and supportive office environment at our Greater Noida headquarters Training and development opportunities in luxury customer service Call to Connect: +91 9990470797

Responsibilities: Handle and resolve high-impact customer escalations, including those directed to the senior management. Manage grievance and second-level escalations cases and ensure timely and satisfactory resolutions. Develop a thorough understanding of company policies, processes, and systems to provide effective solutions. Collaborate with the internal stakeholders at Onsitego for resolutions regarding customers issues, product problems, service questions and other general client concerns Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensure timely resolution of all escalations within optimum turnaround time while maintaining a high level of professionalism. Identify trends and root causes of recurring issues and work towards process improvements. Desired candidate profile: Proven 2-6 years of experience as Escalation Specialist or similar role Excellent communication and people skills Experience: 2+ years Qualification: Graduate

Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Handling RBI exclations on Desk. All such Grievances are entered into our Complaint Management System for further resolution. Nodal Officer is a representative of Customer and ensures appropriate resolution by interfacing with different functions within credit Card. Interested candidates call me 8447044349

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll. About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About the team: MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities. We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Key job responsibilities The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be: Handle inbound and outbound calls from Amazon employees regarding their HR queries Receive queries via phone or chat and log contacts into the shared service case management system. Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards Thorough knowledge of policies & processes for multiple Customers group Ensure the Service level are achieved at all times for HRS processes Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Take ownership for query resolution and individual metrics Basic qualifications A bachelor's degree Minimum of 0 -10 years of experience in international voice process Willingness to handle calls Willingness to work in call center / contact center / Help desk environment Willingness to work in 24*7 support process including night shifts Proficient with MS Excel, Word, email writing Application of Phone and email etiquettes in customer interactions Preferred qualifications Handling HR help desk is desirable Experience in HR/HR shared services Experience in PeoplePortal Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Industries (Only): International Insurance, US Mortgage, International Banking operations. Experience : 6+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition , and Shrinkage. Competencies and Behaviors * Train others * Builds team relationships * Communicates effectively * Demonstrates functional excellence * Customer centric

The Head of CRM lead CRM function, focusing on deliver customer exp through out the pre-sales, post-sales, possession lifecycle. The role involve strategizing, streamlining processes, improving customer satisfaction, managing the CRM team,leveraging Required Candidate profile work on CRM tools like Salesforce, Zoho, etc. Ability to work with accounts & finance team for RERA & DTCP reports 10–15 years of experience in CRM role, with at least 3–5 yrs in a leadership

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. salary 8.5lks call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedback on resolved issues and ensure their satisfaction. Pending Requests: Monitor and review user requests received via email and phone, and share a summary of pending requests with the KCO team by the end of the day. Report: Prepare and share daily, weekly, and monthly call ticket reports in collaboration with the KCO team and engineers. Team Activity Monitoring: Monitor IT Executives calls, emails, lunch breaks, and office timings, and report findings to the KCO team. Asset Management Support: Assist the KCO team with asset management tasks such as asset tagging, physical asset verification, and maintaining asset records. Access Control Record Maintenance: Maintain an updated register of individuals accessing the server and hub room for security and audit purposes. Escalation Management: Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution. Knowledge Base Maintenance: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency. Training & Development: Provide feedback on training requirements for IT Executives based on performance and recurring issues. Compliance Adherence: Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.

Hiring: US Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (247) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422