1251 Escalations Jobs

Job Title: Partner Support Executive Credit Card Company: Poptech Growth Pvt. Ltd. (Popclub) Location: Sector 1, HSR Layout, Bengaluru Date: 13th Oct 2025 Type: Full-Time (Immediate Joining) About POP Pop is redefining how Gen Z and millennials experience savings, rewards, and fun across shopping, food, entertainment, and more. Were building India’s first UPI-based cashback platform that truly connects with the youth.If you thrive in fast-paced environments, love solving problems, and enjoy interacting with partners and customers — you’ll fit right in at Pop. About the Role We’re looking for a Partner Support Executive – Credit Card to manage partner communications, handle escalations, and e...

Looking for a Help Desk Call Coordinator to manage & coordinate incoming IT service requests & ensure timely resolution. The ideal candidate act as the first point of contact for users, log incidents, and track the progress of tickets until closure.

Team Leader (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 28 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You’ll coach your team, monitor KPIs, and ensure a high-quality customer experience. What You’ll Do Lead a team of travel and ticketing executives Drive daily performance, attendance, and quality metrics Handle escalations and provide regular coaching and feedback Collaborate with Operations and Training to achieve team goals Be travel-ready ...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8779281301 yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...

INNSOF PVT LTD is looking for Software Support Engineer to join our dynamic team and embark on a rewarding career journey. The Software Support Engineer is a key member of the technical support team, responsible for assisting customers or clients with technical issues related to software products or applications. This role involves diagnosing problems, providing solutions, and ensuring a positive customer support experience. Key Responsibilities : Customer Support : Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and effective assistance. Issue Diagnosis : Analyze and troubleshoot software - related problems reported by customers, identifying ro...

This role focuses on handling escalations via email and IVR, ensuring timely and accurate resolution through coordination with internal teams, partner lounges, and banks.

About the job About the Team Our V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. Were a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory frameworks, and delivering a delightful customer experience this is where you belong. About the Role We’re looking for an energetic and people-driven Team Lead to join our Video KYC team at slice . You don’t need to come from the KYC or banking background if you’ve managed teams, coached people, and driven performance in any ind...

Addressing emails in shared email box on Compliance and Conflict Mineral queries / requests. • Flexible problem-solver who will assist customers in resolving any customer inquiries on compliance and conflict Mineral requests • Understanding the difference of Regulatory Compliance against other product technical related queries and assigning to the concerned. • Communicating with Business Analyst to obtain Sales volumes for bulk requests. • Generating part status and compliance status report for all p/ns requested. • Assigning bulk requests based on the scope of work to different BU teams • Follow up with BU TL’s to obtain a completion status of each requests. • Exhibiting an ability to maint...

Title : Customer Support Executive - Operations Experience : 0 - 3 Years Roles and Responsibilities : As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) You would be responsible for the various activities that would fall under the campaigns that we run for our Client companies. This would entail tele-engagement with the Stockists/ retailers, collection of stock and sales statements, Distributor on-boarding for the p-connect, training and on-boarding of the stockiest You should pr...

Job description Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily perform...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Call Umar@7815882100 call kavya@7849020010 call akshatha@7848820050 call kashish@7816842400 call shaina@7848820047 call kim@7829423175 call harshitha@7848820045

Greetings from Ignites Human Capital Services Freshers-35k Experienced Experienced:50k call anjum@7795311458 call monica@9886112583 call suman@7848820047 call hr Anusha@7815982900 call aditi@7795311459

Greetings from Ignites Human Capital Services OPENINGS with TOP BPO Freshers Experienced Freshers 35k Experienced 50k call kashish@7816842400 call akshatha@7848820050 call mayur@9343402211 call hr Indu@7848820046 call hr aditi@7795311459

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

Hiring for Digital Banking Process! Blended Process UG/Grad with 1 yr of exp into International contact center (Voice) can apply Gurgaon Salary- Upto 40k in Hand , 5.80 LPA 5 days working/Both side cab 2 Roster off/Night shift Anjali :9354911705 Required Candidate profile Candidates should have super excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits MIV / Bonus Incentives

Thermosag India Pvt Ltd is looking for Manager to join our dynamic team and embark on a rewarding career journey Lead department operations and drive team performance Set objectives and manage cross-functional initiatives Ensure process efficiency and strategic alignment Monitor budgets and handle escalations Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer qu...

KRA A Customer Service Advisor for Customer Service Department based in Mumbai, who will be an integral part of the Customer Service Department Team and reporting to the Senior Manager Customer Service Department. Responsibilities: Your main responsibilities would comprise of: Provide customers assistance on requests received via Calls/Emails/Portal Booking Provide Customers with regular updates and service information. Coordinate updating of Customer database. Proactive identification of priority issues to curb escalation. Ensure coordination between all departments regarding Customer touch points(interface). Responsible to capture Customer feedback at various stages. Keep an overview of co...

GDRE Delivery Enablement Analyst, Professional Services, Full-time As a GDRE (Global Delivery Resourcing and Execution) Delivery Enablement Manager (DEM), you are in a role that is essential to the success of the Global Project Delivery at NetApp. You will deliver outstanding support services to our GDRE Associate Project Manager (APM), Field Project (PM) Manager (FPM), Financial Operations, Resource Managers (RM) and other project stakeholders, including working closely with a team of corporate based Business Analysts and internal IT teams as well as with the end users of the business systems and applications. This position requires strong process aptitude as well as customer support soft s...

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Call Umar@7815882100 call kavya@7849020010 call akshatha@7848820050 call kashish@7816842400 call shaina@7848820047 call kim@7829423175 call harshitha@7848820045

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8779281301 yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling