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3 Escalations Jobs

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Max: 25 years

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Finance and Accounts

Confidential

1.0 - 5.0 years

Chennai

On-site

As an experienced professional in OTC - Billing (Accounts Receivable), you will be responsible for the following key responsibilities: - Processing billing, with exposure to ERP systems, sales, credit card transactions, chargeback, and refunds processing - Conducting account reconciliations - Passing JVs in the client system, resolving day-to-day queries, and escalating processes in a timely manner - Ensuring month-end closing and meeting SLA requirements - Handling client calls and managing the escalation process effectively - Measuring KPIs and implementing quality initiatives - Providing cataloguing expertise to ensure accurate product listings across platforms - Completing projects ahead...

Posted 1 week ago

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Associate Training Manager

Tech Mahindra

8.0 - 10.0 years

Hyderabad, Telangana, India

On-site

Work Experience : Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position. Language & Communication : Should have good communication skills in English Should have managed a group of Trainers Responsibilities: To motivate, develop and mentor team members in a dynamically changing environment Managed group of communication coaches Ability to plan training & refresher communication Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated...

Posted 2 weeks ago

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Manager - PayGov Specialist

Genpact

6.0 - 8.0 years

Gurugram

Work from Office

Readyto shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digitalinnovation are redefining industries, and we’re leading the charge. Genpact’sAI Gigafactory, our industry-first accelerator, is an example of how we’rescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solvingreal-world problems, and want to be part of a team that’s shaping the future,this is your moment. Genpact (NYSE: G) is anadvanced technology services and ...

Posted 2 weeks ago

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Exploring Escalations Jobs in India

The escalations job market in India is constantly growing as companies strive to provide excellent customer support and address complex issues effectively. Escalations jobs are crucial in handling escalated customer complaints or issues that require special attention and resolution.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Hyderabad
Pune

Average Salary Range

The average salary range for escalations professionals in India varies based on experience and the company. Entry-level positions may start at around INR 3-4 lakhs per annum, while experienced professionals can earn up to INR 10-15 lakhs per annum.

Career Path

A career in escalations typically progresses from a Customer Support Executive to a Team Leader, then to an Escalations Manager, and finally to a Customer Success Manager or Head of Customer Support.

Related Skills

In addition to strong communication and problem-solving skills, escalations professionals should also possess skills in conflict resolution, customer relationship management, and empathy.

Interview Questions

What experience do you have in handling escalated customer complaints? (basic)
How do you prioritize and manage multiple escalations simultaneously? (medium)
Can you provide an example of a successful resolution to a complex customer issue? (medium)
How do you handle irate customers or situations? (basic)
What steps do you take to de-escalate a tense customer interaction? (medium)
How do you ensure customer satisfaction after resolving an escalation? (basic)
Have you ever had to escalate a customer issue to higher management? How did you handle it? (medium)
How do you stay updated on product knowledge and company policies to better handle escalations? (basic)
Can you walk us through your process for documenting and tracking escalations? (medium)
How do you handle escalations that involve multiple departments or teams? (advanced)
In your opinion, what are the key qualities of a successful escalations professional? (basic)
How do you handle escalations that require technical knowledge or expertise? (medium)
Have you implemented any process improvements in your previous role to reduce escalations? (medium)
How do you ensure confidentiality and data security when dealing with escalated customer issues? (basic)
How do you measure the success of your escalations handling process? (medium)
Can you give an example of a time when you had to make a tough decision in resolving an escalation? (medium)
How do you handle escalations from high-value or VIP customers differently? (advanced)
Have you received any specific training or certifications related to escalations management? (basic)
How do you handle escalations that involve a service level agreement (SLA)? (medium)
Can you describe a time when you had to escalate an issue to senior management for resolution? (medium)
How do you ensure that your team is well-equipped to handle escalations effectively? (basic)
How do you handle escalations that involve regulatory or compliance issues? (advanced)
What strategies do you use to prevent escalations from occurring in the first place? (medium)
How do you communicate escalation procedures and updates to your team members? (basic)

Closing Remark

As you prepare for escalations roles in India, remember to showcase your problem-solving skills, communication abilities, and commitment to customer satisfaction during interviews. By honing your skills and gaining experience, you can excel in this dynamic and rewarding career field. Good luck with your job search!

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