945 Escalations Jobs

Dear Candidate, Greetings from Decorpot! Job Description: We're looking for a resilient, empathic Sales Executive to contribute to the growth of our company. As a sales Executive, you will analyse prospective clients and sell our product/services. You will also be responsible for handling clients' complaints and resolving them promptly. Additionally, you will have to build a strong relationship with the clients. Role & Responsibilities: Responsible for selling value and creating credibility. Ability to work well in a team environment. Demonstrating and presenting products and services to clients Crafting business proposals and contracts to draw in more revenue from clients Enthusiastic in bu...

Greeting from Amazon Recruitment Team! Looking for a career with Amazon? Here's your chance! Were hiring for the position of Customer Service Associate B&M Roles through a Walk-in Recruitment Drive. Walk-in Interview Details: Dates: Thursday, 25th September 2025 & Friday, 26th September 2025 Time: 9:00 AM to 12:00 PM Venue: Amazon Development Center – PNQ10 B-2, Nagar Road, Somnath Nagar, Wadgaon Sheri, Pune – 411014 What You Need to Bring: Updated resume Valid Government-issued ID No prior appointment needed – Just walk in! Join us and explore exciting career opportunities with Amazon Role & responsibilities

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Own the customer experience completely post booking of project till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved with...

Principal Cloud Support Engineer OCI Multi cloud Support Department: Cloud Support / Oracle Cloud Infrastructure Job Summary: Provide expert-level support for Oracle Cloud Infrastructure (OCI) and multi cloud environments. Resolve complex issues and guide customers on best practices. Key Responsibilities: Troubleshoot OCI and multi cloud integration issues. Provide technical guidance on architecture and deployment. Collaborate with engineering teams for escalations. Document solutions and contribute to knowledge base. Ensure SLAs and customer satisfaction. Qualifications: 8+ years in cloud support or engineering. Deep knowledge of OCI, AWS, Azure, or GCP. Strong scripting and automation skil...

Providing complete information about the product to customer Solving all product or service related issues of the customers Preparing the Customer Service Guideline should have non voice exp Keeping a Record of the Customers Call @ Pallavi 9343632026

We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction. This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments. Key Responsibilities: Operations Leadership: - Lead and manage day-to-day operations across client-facing delivery teams....

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS scores through effective issue resolution * Collaborate with cross-functional teams for escalations * Provide exceptional customer support Health insurance Provident fund

Job Title: Customer Support Executive Location: E- 23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308 Job Type: Full-Time, On-site Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and o...

Customer Support – International Voice Process Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility Graduation Mandatory Salary: 3.75 to 5.75 LPA HR Mayur-7357769199

Team Lead Training and Development /Data Analytics & Internal Audit Location: Vasai East ( Pickup and Drop facility available from Vasai, Nalasopara, virar, Naigoan) Employment Type: Full-time CTC: Up to 5 LPA (Based on experience & role alignment) Job Summary: We are seeking a dynamic and experienced professional to lead a dual-function role focused on Data Analytics (Quality & Training BPO) and Internal Auditing (Finance) . This hybrid role requires strong analytical skills, team management capabilities, and audit expertise to ensure operational excellence, data integrity, and compliance. Key Responsibilities: 1. Data Analysis Quality & Training (BPO Operations): Oversee end-to-end data au...

Responsibilities: * Manage inbound calls, resolve queries & complaints * Maintain high NPS through effective handling * Escalate complex issues to senior team members * Provide excellent customer service via phone and email Provident fund Employee state insurance Health insurance Over time allowance

Job Title: CRM Australia Location: Palavakkam, Chennai Shift Timing: 4:00 AM – 2:00 PM Preferred: International accent Immediate joiner Candidates located near Palavakkam, Chennai Willing to relocate (if not from nearby) Roles & Responsibilities Build and maintain strong relationships with clients and key personnel. Connect with clients through calls, emails, or meetings to ensure satisfaction with products/services. Escalate and resolve client concerns effectively. Conduct periodic business reviews to ensure client satisfaction. Identify and alert the sales team about opportunities for upselling and cross-selling. Coordinate with internal departments to fulfill client requirements. Understa...

Vidal Health Insurance TPA is hiring for Executive for Client Servicing Roles and Responsibilities: Key Responsibilities: 1 . Management of query related to Claims and Cashless at Level 1. 2.Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team 3. Fulfilment of SLAs of top stakeholders for the respective region. 4. Oversee timely submission of MIS reports 5. Relationship with HO of Insurance Companies, Brokers if required. 6. Oversee department functions like the Customer Care, Claims, Contact Centre and related functions. Qualification & Experience required: Experience: Minimum Graduation with 1-2 years of experience in Customer Service with good com skill...

Roles and Responsibilities : Helping the customers solve their queries over calls. Looking out for candidates with L2 or Teir 2 expirience who has handled escalation calls into E-commernce platform. Candidate should know how the return and refund policy works in an e-commernce playform. Providing proper solutions and ensuring utmost customer satisfaction. Preferred candidate profile: Immediate joiners Shifts : Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 35K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Good Communication & Interpersonal Skills. Mode of work: Work from Office Interview wa...

Primary Skills required Complete Calling Profile, dialer based role-Outbound call (150+ calls in a day) Must have credit card knowledge Can manage Sales Targets, atleast 50 onboarding of credit cards has to manage by this candidate. Must be able to manage customer complaints & queries Excellent communication Skills-Written+ verbal Experience required 2.5-3 Years (Sr Executive) Relevant Experience required Minimum 2.5 Years Preferred Industry Credit Card only Education Graduation-Full time only Shift Timings General Shift -Roster based Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per a...

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 call hr@7848820048 call hr@7848820050 call hr@7795311458 call hr@9343402211

Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement

Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job summary Cognizant invites application from qualified law graduates for the position of Senior Manager within the Global Alliance and Procurement team. The candidate will be required to oversee the contract review and negotiation with vendors as required for Cognizant's business operations. The candidate will be primarily responsible for safeguarding Cognizant's interests and provide appropriate legal advice and mitigations to businesses on legal and commercial risks under contracts. Responsibilities Partnering with various business units of Cognizant and help them in creating contractual framework to support Cognizant business. Drafting vetting and negotiating various global Contracts an...

We are seeking a Relationship Manager Business Development to strengthen customer relationships, drive financial growth, and expand our market presence. The role requires strong client management, sales acumen, and the ability to work with cross-functional teams to deliver value-driven solutions. Key Responsibilities Primary: Build and nurture strong relationships with key customers. Collaborate with internal teams (sales, engineers, senior management) to address customer needs. Execute sales plans to achieve revenue targets. Conduct regular client meetings to ensure satisfaction and long-term engagement. Manage price and SLA negotiations. Handle client escalations and resolve objections eff...

We are seeking a Relationship Manager Business Development to strengthen customer relationships, drive financial growth, and expand our market presence. The role requires strong client management, sales acumen, and the ability to work with cross-functional teams to deliver value-driven solutions. Key Responsibilities Primary: Build and nurture strong relationships with key customers. Collaborate with internal teams (sales, engineers, senior management) to address customer needs. Execute sales plans to achieve revenue targets. Conduct regular client meetings to ensure satisfaction and long-term engagement. Manage price and SLA negotiations. Handle client escalations and resolve objections eff...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Contact: Chanchal- 9251688424

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