2387 Escalation Management Jobs

Lead the planning, execution, and delivery of complex programs, with a focus on data strategy and governance. Develop and manage integrated program plans, timelines, budgets, and resource allocations. Drive cross-functional collaboration across business, technology, and data teams. Monitor program performance using data-driven KPIs and dashboards. Ensure alignment of program outcomes with organizational data strategy and business goals. Stakeholder Management: Identify and engage key stakeholders across business units and technical teams. Facilitate regular stakeholder communications, feedback sessions, and governance forums. Align stakeholder expectations with program objectives and deliver...

Customer Development and Retention Execute customer development and retention strategies for managing strategic accounts within the assigned area. Act as the single point of contact for all commercial and operational matters related to assigned clients. Build and maintain strong client relationships through regular engagement and proactive feedback mechanisms. Lead the price increase and recovery process , ensuring achievement of defined margins. Identify and pursue cross-selling and upselling opportunities to maximize account potential. Collaborate closely with the service delivery team to ensure consistent service quality aligned with organizational standards. Oversee timely collection of ...

Job description Role & responsibilities -Provide Leadership for the daily Operations of the services desk -Daily teams meeting about Activities, plant updates, Team performances and plant related queries. -Mentoring team members on technical issues. -Maintaining SLA (service level agreement) consistently -Coordinate Outside party for Implementation of new system requirement -Provide IT Administrative support on Operation Systems (OS) of Computer servers, desktops, laptops, industrial PCs and Handheld devices etc -Respond to end-user requests for updates on ticket status and promptly follow up as needed. -Manage the ticket queue in MITS Software and ensure tickets are resolved and closed with...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Endpoint Protection Good to have skills : Ecommerce Projects Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Engineer, you will be responsible for with in-depth expertise in Endpoint Protection and Endpoint Detection and Response (EPP/EDR) technologies. The ideal candidate should possess strong technical knowledge of solutions such as Trellix (McAfee) ENS, Sophos Endp...

About The Role Skill required: Tech for Operations - Technological Innovation Designation: Program & Project Mgmt Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than ...

About The Role Skill required: Tech for Operations - Technological Innovation Designation: Program & Project Mgmt Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

About The Role Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

About The Role Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. W...

Job Description: Must have Service Coordination in Automobile/ Consumer Electrical/Electronic Manufacture.To ensure timely completion of service complaints.To monitor spare parts movement from factory to branch offices,Service Franchisees evaluation Required Candidate profile DEEE / BE - EEE/DME with minimum 4 years experience Experienced in CRM/ERP

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chatdiagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentati...

Role & responsibilities The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with. Major Activities Load and manage site schedules/rotas and client/emergency bookings in Time gate. Execute daily control room operations as directed by the National Control Room Manager. Maintain and update systems like Time gate/APIS, handle subcontractor reports, emails, and emergency cover. Communicate effectively with clients, operations teams, and employees. Investigate and report discrepancies and incidents promptly. Generate and distribute reports (daily/weekly/m...

SPOC, Mo,update tickets logged, Provide first-level, Escalate to respective stakeholders on deviation of SLA, MIS Report, necessary approvals evidence attachments, Coordinate & Process compliance and training, Root Cause Analysis. Required Candidate profile 1-5 Yrs Exp, Exp. in IT Help Desk Services, IT Infrastructure Analytical skills, Communication and ITIL Process knowledge, Change Management & Release Management, documentation skills, MS Office.

Job Title: Partner Support Executive Credit Card Company: Poptech Growth Pvt. Ltd. (Popclub) Location: Sector 1, HSR Layout, Bengaluru Date: 13th Oct 2025 Type: Full-Time (Immediate Joining) About POP Pop is redefining how Gen Z and millennials experience savings, rewards, and fun across shopping, food, entertainment, and more. Were building India’s first UPI-based cashback platform that truly connects with the youth.If you thrive in fast-paced environments, love solving problems, and enjoy interacting with partners and customers — you’ll fit right in at Pop. About the Role We’re looking for a Partner Support Executive – Credit Card to manage partner communications, handle escalations, and e...

Interested candidates can share their resume - Jitendra.Pandey@cotiviti.com / 7350534498 POSITION DESCRIPTION JOB TITLE: Manager - Operations General Summary: The Manager is a supervisor who manages the day to day operational activities of the Leadership team. This includes ensuring that the leaders deliver as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Manager is also required to analyze data and identify trends for performance & quality improvements. Principal Duties/ Responsibilities: Effectively lead a team of program leaders on Healthcare projects. Ensure Team meets daily/month...

Operations Manager (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 6-12 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were setting up a US Travel Call Centre and are looking for an experienced Operations Manager to lead inbound operations for flight booking and travel processes. Youll manage overall performance, ensure process excellence, and drive results across multiple teams. What Youll Do Manage end-to-end operations for the US inbound travel call centre Lead Team Leaders and agents to achieve service levels and quality targets Collaborate with Training, Q...

Team Leader (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 28 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You’ll coach your team, monitor KPIs, and ensure a high-quality customer experience. What You’ll Do Lead a team of travel and ticketing executives Drive daily performance, attendance, and quality metrics Handle escalations and provide regular coaching and feedback Collaborate with Operations and Training to achieve team goals Be travel-ready ...

Role: Managed Services Lead Experience: 10+ Years Location: Mumbai / Bangalore / Trivandrum Overview: As the Service Delivery Lead for Managed Services, youll drive operational excellence through strong governance, process efficiency, and service quality. The role demands a proven leader skilled in people management, stakeholder collaboration, and delivery ownershipensuring SLA adherence, incident management, and continuous improvement across all programs. Key Responsibilities: Service Delivery & Process Optimization: Design, implement, and enhance managed service frameworks and best practices. Streamline operations, identify automation opportunities, and ensure process compliance. Own the c...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...

Role & responsibilities Please refer to Duties - Serve as the central point of contact for Support delivery and Case Management to ensure the customer has an integrated service delivery experience. -Develop a deep understanding of our customers business challenges and their technical environment to provide technical information, guidance, and support. - Identify upselling opportunities for the account team - Proactively monitor complex issues working closely with other Customer Support and Engineering teams to resolve customer technical issues. - Lead any customer escalation communication and engagement. - Manage complex customer situations, coordinating the actions of the Account Team, Serv...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on sol...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. We are looking for an experienced Customer Account Manager or Customer Success Manager who will be responsible for managing and growing a portfolio of international clients. You will lead the end-to-end account lifecycle, act as a trusted adv...

About Client Hiring for One of the Top most Prestigious Multinational Corporations!!! Job Title : Team Lead Qualification : Only Graduates Relevant Experience : Team Lead position - 5+ years in customer service and minimum 1 as Team lead Must Have Skills : 1.Excellent communication and leadership skills 2.Strong analytical, coaching, and conflict resolution abilities 3.Proficient in contact center tools and CRM systems 4.Flexible to work in rotational night shifts Good Have Skills : Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards. Roles and Responsibilities : 1.Lead, mentor, and manage ...

Customer Engineering & Onboarding Serve as the Payroll Solution Architect during implementation, translating complex payroll configurations into product-ready structures. Engage hands-on with customers to resolve salary structures, PF/ESI/PT/TDS setups, and other statutory workflows. Act as the go-to expert for Payroll Reconciliations, handling YTD mismatches, retro pay, and edge-case exceptions. Ensure go-lives happen with clarity, compliance, and customer confidence. Solutioning & Escalation Management Function as a Tier-2 escalation expert for high-complexity payroll issues. Collaborate with Support, Product, and Engineering to close the loop on recurring friction points. Contribute to bu...

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...