1582 Escalation Management Jobs

Interested Candidates can directly come for the f2f Interview at the below address Unit no 508,5th floor, welldone techpark Sector 48,Gurgaon Or you can watsapp your resume at-9910689164 Roles and Responsibilities Manage grievances raised by customers through various channels (email, chat, social media) in a timely and professional manner. Investigate customer complaints thoroughly to identify root causes and implement corrective actions. Escalate complex issues to senior team members or relevant stakeholders when necessary. Develop and maintain effective communication strategies to keep customers informed about the status of their grievances. Ensure compliance with company policies, procedures, and regulatory requirements related to grievance handling.

As a candidate for the position, your role will involve handling alerts, sending reports as per the shift schedule, temple monitoring, providing customer support, supporting engineers, raising internal tickets for issues, and daily communication with different branches for faulty sensors. You will be responsible for keeping a close eye on and handling alerts portal on a daily basis, maintaining records for branches, sending daily reports, and maintaining a list of customer contact persons for smooth communication. Key Responsibilities: - Handle alerts effectively and promptly - Send reports according to the shift schedule - Monitor temple activities - Provide customer support and assistance - Support engineers in their tasks - Raise internal tickets for any identified issues - Communicate with various branches daily to address faulty sensors - Maintain records for branches - Send daily reports - Manage a list of customer contact persons - Handle customer complaints and escalate when necessary - Coordinate with relevant departments to resolve issues efficiently - Ensure timely resolution of client issues - Track and address issues raised by clients - Manage customer emails and escalate as needed Qualifications Required: - Prior experience in customer support or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize effectively - Problem-solving skills and attention to detail - Familiarity with ticketing systems is a plus Please note that this is a full-time, permanent position with benefits including health insurance and provident fund. The work location is in person.,

As a Customer Support Executive for the Voice & Chat Process in Noida, Sector 62, you will be expected to: - Handle customer queries primarily via chat (80%) and voice (20%) channels. - Deliver excellent service by effectively resolving customer issues. - Communicate professionally in both English and Hindi languages. - Accurately log interactions and escalate complex concerns when necessary. - Adapt to various customer interactions in a fast-paced environment. Qualifications required for this role include: - Graduate in any discipline. - Both freshers and experienced candidates are welcome. - Excellent spoken and written proficiency in English & Hindi. - Must clear Versant-4 or equivalent assessment with a minimum score of 5. It is important to note: - Interview Call: It is mandatory to answer; expect a call within 35 days. - Walk-in Interview: Must be able to attend in Noida Sector 62 if shortlisted. - Only apply if you are located nearby and the budget aligns with your expectations. Additionally, the company offers Provident Fund benefits. Relocating to Noida, Uttar Pradesh is required for this full-time position. Please feel free to reach out to the employer at +91 8847833717 for further information or clarification.,

Role Overview: As a Model/Anlys/Valid Intmd Analyst at our company, you will be a developing professional with the ability to independently tackle most problems and solve complex issues. You will integrate your in-depth specialty area knowledge with industry standards and practices, contributing to the objectives of the subfunction/job family. Your role will require analytical thinking, attention to detail, and the ability to interpret data and results accurately. Effective communication and diplomacy skills are crucial to exchange potentially complex information with various stakeholders. Key Responsibilities: - Develop, enhance, and validate methods for measuring and analyzing risk across all risk types including market, credit, and operational - Support the design, development, delivery, and maintenance of best-in-class Risk programs, policies, and practices - Review institutional or retail analytics, models, and other documents to ensure compliance with regulatory and legal requirements - Identify potential risks, escalate for further review, and handle preliminary investigations - Create and maintain reports for control, tracking, and analysis purposes, ensuring appropriate retention of documents - Work with senior staff in investigating and responding to customer and operational complaints - Interact with other areas within Risk Management as necessary to assess risk in business decisions and drive compliance with laws, rules, and regulations Qualifications: - 4+ years of experience in Model Development - Proficiency in Microsoft Office with an emphasis on MS Excel - Clear and concise written and verbal communication skills - Self-motivated, detail-oriented, with demonstrated project management and organizational skills - Ability to handle multiple projects simultaneously - Bachelor's/University degree or equivalent experience Additional Company Details: The company is committed to providing reasonable accommodations for individuals with disabilities to use search tools and apply for career opportunities. They adhere to Citigroup's EEO Policy Statement and promote awareness of individual rights through the Know Your Rights poster. (Note: Details such as Job Family Group, Time Type, Most Relevant Skills, and Other Relevant Skills have been omitted as they are not directly related to the job description.),

You are a talented Customer/Technical Support Executive with a professional and approachable demeanor, sought for an international process. You should be self-motivated and passionate about providing top-notch customer support. - Handle international customer calls efficiently and professionally. - Understand customer needs and provide appropriate solutions. - Troubleshoot issues and escalate complex problems when necessary. - Follow call handling protocols and maintain call quality standards. - Maintain accurate and detailed records of interactions. - Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution. The salary budget for this position is 27K - 35K CTC per month along with performance-based incentives. The location for this role is Jaipur. Language requirements include having excellent English communication skills with no grammatical errors or Mother Tongue Influence (MTI). This position has multiple openings, with 50+ positions available.,

As a Senior Officer, Human Resources at Herbalife EMEA and India, you will play a crucial role in providing active support to HR services. Your responsibilities will include: - Interacting with local HR Managers, HR Business Partners, and HR Admins across India, Europe, and Africa. - Offering excellent customer service to Herbalife Nutrition employees and managers. - Acting as a point of contact for potential, current, and former employees to assist with key HR processes from Hire to Retire. - Coordinating and supporting the Talent Acquisition team in scheduling interviews. - Providing daily administrative and operational support for regional HR tasks that can be managed remotely. - Managing data and process document management efficiently. - Resolving incoming inquiries promptly. - Actively participating in transition projects, conducting due diligence, knowledge transfer sessions, and building relationships with stakeholders. - Supporting transformation and automation projects to enhance HR processes. To excel in this role, you should meet the following requirements: - 4 to 6 years of experience in a Human Resources role, preferably in a multinational organization. - Bachelor's degree or equivalent experience in Human Resources, Business Administration, or a related field. - Proficient in labor laws, HR policies, compliance standards, and methodologies. - Skilled in handling audits, documentation, HR metrics, and dashboards. - Proficiency in Excel for data analysis. - Experience in managing escalations, service delivery expectations, and clear communication. - Ability to draft HR communications, SOPs, FAQs, and identify inefficiencies for automation. - Strong attention to detail, accuracy in data entry, reporting, and documentation. - Capable of managing sensitive employee data with discretion. - Skilled in prioritizing tasks, working under strict deadlines, and adapting to business requirements. - Proficiency in HRIS systems and Microsoft Office Suite. - Understanding of HR process implementation or transformation. - Capability to build and maintain effective relationships with internal and external collaborators.,

As a Credit Risk Officer at Citi, your role involves staying abreast of developments in the field, contributing to directional strategy, and being a recognized technical authority. Your responsibilities include: - Assessing quality and risks of assigned portfolios - Reviewing and improving credit risk processes and standards - Evaluating Risk Appetite framework and risk ratings - Ensuring appropriate staffing models and resources - Monitoring Corrective Action Plans and Fundamental Credit Risk documents - Providing advice on technology and operations - Demonstrating Quality Assurance activities - Assessing risks in business decisions with focus on compliance and ethical behavior To be successful in this role, you ideally have: - 10+ years of relevant experience - Good analytical skills - Wide degree of latitude and discretion Education: - Bachelors/University degree, Masters degree preferred This job description provides a summary of the work performed. Other duties may be assigned as required. Your work will have a significant impact on the area through complex deliverables, influencing the overall performance of the sub-function/job family. You will deal with complex and variable issues, requiring the development of approaches and actions involving weighing various alternatives. If you are a person with a disability and need accommodation to use the search tools or apply for a career opportunity, review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster.,

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of Assistant Manager or Team Manager experience in Banking/BFSI contact center. Strong leadership, problem-solving, and communication skills. Experience in KPI management, escalation handling, and team development. Familiarity with CRM tools, banking systems, and contact center operations.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Incident Management: Receive and log incident reports from internal and external customers. Analyze and resolve technical issues promptly and efficiently. Escalation Management Escalate incidents as necessary, ensuring timely resolution. Support Incident Management team for managing/driving Out of hours incidents. Customer Support: Provide excellent customer service, establishing rapport with users and stakeholders. Keep customers informed of incident progress and resolution timelines. Demonstrate effective communication skills, both written and verbal. Technical Expertise: Utilize hands-on experience with ITSM tools for incident tracking and resolution. Manipulate and analyze data to identify trends and patterns. Collaborate with technical teams to troubleshoot and resolve complex issues. Documentation: Prepare clear and concise documentation for incident reports and resolutions. Create user-friendly guides and knowledge base articles. : Communication and Collaboration Communicate technical concepts in user-friendly language. Collaborate with cross-functional teams to address and resolve technical issues. Participate in team meetings and contribute to continuous improvement initiatives. Process Management: Follow established processes and procedures for incident resolution. Identify opportunities for process improvement and suggest enhancements. Customer Relationship Management: Build and maintain strong customer relationships. Proactively identify and address customer needs and concerns. Organizational Skills: Prioritize and manage multiple requests in a fast-paced environment. Pay strong attention to detail in all aspects of work. Flexibility and Shift Work : Willingness to work in a flexible schedule, including shifts. Ability to adapt to changing work patterns and demands. Self-Motivation: Work independently with minimal supervision. Demonstrate a proactive and results-oriented approach. Minimum Qualifications 2-4 years of experience as a Service Desk Analyst ITIL V3/V4 certification Flexible to work in 24x7 environment Excellent communication skills (written & verbal) Hands-on experience with ITSM tools Strong attention to detail Excellent Microsoft Office 365(Excel, Power Point, etc) Power Automate and Power BI skills Event and Alerts Management Data manipulation and analytical skills Preferred Qualification Ability to work without daily management supervision Team player with a positive can-do attitude Strong organizational skills and ability to prioritize Willingness to work in a flexible work pattern and shifts Self-motivated with a commitment to achieving results.

Greetings from ReSource Pro!!! Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Working Experience: Minimum 12+ years experience, 7+ years of experience as an Manager. Ideal candidates will have experience in: - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: Graduation Major N/A ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,500+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 96% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in

Managing all high profile clients fortheir queries and complains Coordinating with internal teams fortimely resolution of all queries Analyzing all queries for their TATs andresolutions Handling complains of RelationshipManagers and clients as well received via e-mails and calls Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination Any name changes in authorized person,policy no policy name along with contact numbers are performed in Group Asia IRDAI / Escalation Management / MIS Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem management Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc. Prepare, Execute & Track various plans Weekly and month report Coordinate with implementation team for timely completion of planned items Periodic Communication Updates to Stakeholders Manage & Track Vendor Resource Deployment Escalation Management Coordinate with various teams & stakeholders and track delivery as per agreement Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc. Periodic Reporting Obtain customer feedback and make sure their issues, concerns are resolved. Obtain client sign off on meeting Objective and monthly reporting Flawless communication skills, both written and verbal. All kinds of customer interactions, transactions, and engagements - from end user to vendor team to customer support. Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints Liaise with internal teams Regular communication with internal and customer stakeholders. Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered Work with the technology teams to ensure a seamless transaction. Ability to manage client expectations based on a true assessment of the situation and circumstances. Ability to drive different lines of possible resolution concurrently. A customer experience manager/specialist is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders, to keep fine-tuning the customer\u2019s experience. Vendor Management Good presentation skills Good analytical skills Good interpersonal skills Self-motivated Demonstrate Ownership attitude Domain Knowledge : Fair understanding on various IT Infrastructure like Desktops, Sever, LAN & WAN connectivity, Network Equipment etc. Fair understanding on Windows OS, DHCP, DNS, Ping, Tracert Active Directory etc. Ability to work on Microsoft Project, Microsoft Excel, Word and PowerPoint Qualifications : Graduate ITIL or similar training certification would be added advantage.

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

Greetings from ReSource Pro!!! . Job Description: Assistant Manager Job Title: Assistant Manager, Service Delivery, India | Night Shift Only Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Ideal candidates will have experience in: - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Who should apply? - Assistant Managers - Associate Managers - Team Managers - Deputy Managers Department: Service Delivery Unit / SDU Location: Bangalore, India/Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,500+ ReSource Pro employees provide dedicated support to more than 500+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Night Shift Only | Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in

About The Role Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

0-2 years experience in customer service Fluent English & Tamil communication skills. Willing to work from office. Have to resolve customer queries over calls and Emails Identify and assess customer's need to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow the communication procedures, guidelines and policies

Company Vision: NowPurchase is transforming the $140B Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction, and every machinery. NowPurchase is a rich, digital marketplace where metal manufacturers (foundries + steel plants) can procure high-quality raw materials (scrap, pig iron, ferroalloys, additives, nodularisers) in a trusted manner. Our technology allows them to optimize their manufacturing process to ensure high productivity and resilience to failure. We currently serve over 250 factories nationwide and are looking to aggressively expand our footprint across India. You can learn more on www.nowpurchase.com. Job Description: Position Adoption Lead Designation – Manager Function – Customer Success Reporting to – Senior Manager Experience – 3 – 5 Yrs Location – Kolkata No. of Positions – 1 No. Qualification – Diploma / B.Tech in Mechanical, Metallurgy, Production, or related disciplines NowPurchase is looking for a dynamic and proactive Adoption Lead to oversee customer onboarding, engagement, and success across India for our flagship SaaS platform – MetalCloud. With rapid national expansion and 30+ new client onboardings every quarter, this role is critical to building scalable adoption processes, reducing dependencies on the current lead, and strengthening second-line leadership in the customer success function. Lead and manage onboarding and product adoption for customers across South, West, and East India. Frequently travel to client locations, especially for key accounts or escalations. Mentor and guide a distributed team of Customer Success Executives. Standardize onboarding processes and review implementation progress regularly. Plan rollouts and ensure timely and effective product implementations. Align regional teams with SOPs, product training modules, and onboarding goals. Drive customer activation, product usage, and early value realization. Step in as the escalation point for onboarding or adoption blockers. Track KPIs like activation time, engagement, and retention readiness. Provide actionable insights through regular internal reporting. Identify upselling and cross-selling opportunities through data and feedback. Collaborate with Customer Success Managers on renewal readiness. Desired Attributes 3–5 years of experience in customer success, implementation, or post-sales—preferably in a B2B SaaS setup. Hands-on experience managing or mentoring distributed teams. Excellent verbal and written communication skills in English and Hindi. Strong customer-facing capabilities and stakeholder management. Willingness to travel extensively across India. Proficient in tools such as Zoho, Gainsight, HubSpot, or similar CRMs. Strong in cross-functional collaboration and team ownership. Skilled in Excel/GSheets, reporting, and analysis. Compensation & Benefits Compensation: As per industry standards & pedigree of the candidate Group Medical Insurance: This is over and above compensation. 3 lakhs floater for the family including parents, spouse, children. Top Up option is also available upon personal request. Generous leave structure including maternity & paternity leaves Snacks on the house Hiring Process Screening of applicants & telephonic discussion with HR. F2F/Video discussion with Hiring Managers Mettl Assessments Final round interview with Director. Email communication on final feedback.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but dont meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we re looking to add a Analyst GBS Procurement in Chennai The Analyst - GBS Procurement should quickly and accurately process purchase orders in a fastpaced environment. Additionally, should have excellent stake holders service skills and works well in a team to consistently meet challenging performance targets. What a typical day looks like: Responsible to manage C class items procurement activities E2E Purchasing Cycle which included PR to PO, sending PO to suppliers, PO Confirmation, Delivery follow up and supplier payment coordination. Coordination with vendors for actual delivery status of material. On Time completion of Open Purchase Order Report and Shortage Report for Review. Working on Pull in, push out & Cancellation as per the MRP report and achieving the KPI Targets. Maintain Inventory to optimum level as per site requirement. Coordinate with Internal Business Partner (requestor) and supplier for Purchase Order Changes. Managing Supplier database. Should include Shortage / excess escalation management Co-ordinate and follow through on urgent receive, past dues Management and resolving receiving challenges. The experience we re looking to add to our team: Education: Diploma or B. com/ B. B. A/ B. Sc /MBA. Experience: 0 to 2 Year (Procurement / Supply Chain) (Not mandatory) Knowledge of MS Excel, Word & PowerPoint (Required) What you ll receive for the great work you provide: Health Insurance PTO #SS03 Job Category Global Procurement & Supply Chain Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex. com and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Portfolio Manager handles multiple vendors which handle the Write off portfolio for respective products The Portfolio manager ensures maximum recovery and manages the portfolio as per the existing process The Portfolio Manager also ensures compliance with the audit procedures of the bank Achieve the required recovery target as per the business requirement Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Ensure maximum ROR across vintages Legal Filling, Coverage & Execution Manage outsourced staff /vendors and ensure achievement of the monthly resolution targets Ensure adherence to the set process and audit requirements in place Create a performance-oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Role Proficiencies: Knowledge and understanding of collections and market dynamics Excellent vendor management skills Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

Role Overview: You are being hired as a SOC Analyst Intern at TechDefence Labs, an Information Security Consulting Company based out of Ahmedabad. As a SOC Analyst Intern, your primary responsibilities will include Splunk deployment, implementation, and configuration, correlation rules, performance optimization, and monitoring alerting tools. You will also be responsible for handling escalated incidents from various teams and customers, triaging alerts, responding to common alerts, and identifying abnormal security events. Key Responsibilities: - Deploy and configure Splunk for effective monitoring and analysis - Create and implement correlation rules to identify potential security threats - Optimize performance of security tools and systems - Monitor alerting tools and address escalated incidents promptly - Triage alerts and respond appropriately - Identify and escalate unknown threats to Level 2 - Trigger call list or distribution list in case of abnormal security events Qualifications Required: - Minimum IT Diploma Holder or equivalent qualification - Willingness to work in rotating shifts and be on-call outside of shift hours - Must possess personal and professional integrity, including passing a background examination - Strong oral and written communication skills - Logical problem-solving skills and a desire to solve issues effectively About TechDefence: TechDefence Labs is a leading Information Security Consulting Company with over 200 customers. They specialize in Cyber Security Assurance & Compliance programs, Threat and Vulnerability Management, and Security Operation Center Services.,

As a Duty Manager at Altera, a member of the N. Harris Computer Corporation family, your role involves providing leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern. Your primary responsibility is to ensure the efficient and professional execution of activities associated with providing an unreasonable level of hospitality for the client's mission-critical system. Key Responsibilities: - Major Incident / Critical issue early detection and fast remediation for all matters during your shift. - Ensuring all client requests, incidents, and problems are addressed in a timely and professional manner. - Conducting stand-up calls with your team to manage proper hand-over of activities and client status between shifts and teams. - Allocating resources across teams as necessary to provide efficient and effective resolution of issues. - Identifying and implementing operational process improvements across teams. - Providing detailed and accurate job performance feedback for each resource working under your guidance. - Acting as Change Approver, Quality controller, and Post-change validation functions within your shift. - Supervising employee attendance and participation. - Assisting the Shift Site Reliability Engineers in client communication and escalations. - Inspiring and motivating the employees on their rotating shift. If you have any questions or need assistance with the application process, please contact HR.Recruiting@AlteraHealth.com.,

As an Analyst in the Client Onboarding team within Asia Wealth Management (AWM) Operations at Morgan Stanley, you will be primarily responsible for Account Opening, Account Maintenance, and Account Closure of PWM clients. Your role involves partnering with business units across the Firm to support financial transactions, implement controls effectively, and develop client relationships within the Product Support & Services division at the Analyst level. In this role, your key responsibilities will include: - Processing transactions/tasks within your coverage area - Responding to client requests accurately and promptly while ensuring compliance with all policies and procedures - Following the escalation framework to identify, escalate, and prevent issues - Handling the processing of PWM Account opening documentation in the Asia region from PWM Sales teams - Approving client documents and ensuring paperwork completeness before processing in relevant systems - Processing Account Maintenance requests such as address changes and other referential data from clients - Processing Account Closure requests after performing necessary checks and balances To excel in this role, you should possess the following qualifications: - Ability to build trust, foster teamwork, and find innovative ways to improve functions/processes - Understanding of the business area supported, client requirements, and the importance of maintaining control while meeting client needs - Experience in client onboarding processes - Strong attention to detail and a high level of deadline orientation - Providing value-added client service to the business - Ability to identify and escalate risk issues, manage upward communication to stakeholders, and implement adequate controls to mitigate risk At Morgan Stanley, you can expect a commitment to maintaining first-class service and a high standard of excellence. With values that prioritize putting clients first, leading with exceptional ideas, committing to diversity and inclusion, and giving back, you will be part of a supportive and empowering environment. The company offers attractive employee benefits and perks, supports work-life balance, and provides opportunities for career advancement to passionate and dedicated individuals. Morgan Stanley is an equal opportunities employer that values diversity and inclusion, creating a supportive environment where individuals can maximize their full potential. The company's commitment to a culture of inclusion is evident through its focus on recruiting, developing, and advancing individuals based on their skills and talents, regardless of background, talents, perspectives, or experiences.,