Job Description Capable of leading transitioning of activities. Drive process improvement and automation efforts within the team to generate efficiencies. Possess good communication and maintain strong collaboration with the business team. Ensure the team has adequate employee resources, system access, and necessary skill sets to achieve objectives. Collaborate with Operations Managers to develop clear, challenging objectives for team members, including stretch goals, and ensure these are effectively cascaded. Focus on the career development of team members and identify appropriate growth opportunities. Ensure timely and appropriate recognition is provided to team members based on their performance and contributions. Conduct transparent individual performance reviews, providing constructive feedback and guidance. Provide process training and guidance to team members as and when needed. Support general departmental activities and initiatives as required. Responsibilities RESPONSIBILITIES Diligently monitor process queues to ensure all Service Level Agreements (SLAs) are met on a daily basis and promptly report any SLA misses to management. Lead, coach, and support a team of reporting members, actively managing their performance to ensure the delivery of outstanding service. Review and report accurate team daily work outputs daily using metrics to monitor performance and quality. Drive initiatives to improve the quality of services utilizing established quality frameworks (such as LOD, TGW, and DRGs) and implement effective action plans. Support internal reviews (like CSA/MCRP) and external audits (including GAO, as applicable). Perform detailed DRG reviews monthly or as required, proactively identify gaps and implement effective action plans. Capable of leading transitioning of activities. Drive process improvement and automation efforts within the team to generate efficiencies. Possess good communication and maintain strong collaboration with the business team. Ensure the team has adequate employee resources, system access, and necessary skill sets to achieve objectives. Collaborate with Operations Managers to develop clear, challenging objectives for team members, including stretch goals, and ensure these are effectively cascaded. Focus on the career development of team members and identify appropriate growth opportunities. Ensure timely and appropriate recognition is provided to team members based on their performance and contributions. Conduct transparent individual performance reviews, providing constructive feedback and guidance. Provide process training and guidance to team members as and when needed. Support general departmental activities and initiatives as required. Qualifications QUALIFICATIONS Bachelor's or Master's degree in Commerce (B.Com / M.Com) or a Master's in Business Administration (MBA). Proven experience in leading a team, ideally with multiple functional responsibilities. Excellent communication skills in Englishboth written and oral. Strong analytical skills with a demonstrated ability to ensure high-quality output from both self and the team. Knowledge of Ford Credit Business and a basic understanding of Account Services and Vehicle Liquidation functions would be a significant advantage. Prior experience in the Transfer of Equity process will be an added advantage.

Job Description The SMRT Analyst plays a pivotal role in ensuring that Ford's supply base is prepared, capable, and system-ready for vehicle launches, re-sourcing, and ongoing production. This role acts as a bridge between Ford and its suppliers, providing coaching on MMOG/LE requirements, managing launch readiness (LRR), and troubleshooting critical delivery issues. You will be responsible for driving supplier performance, conducting deep-dive system audits, and managing complex data to ensure a seamless supply chain. Responsibilities Key Responsibilities: Supplier Readiness & MMOG Endorsement: Engage with new suppliers immediately after sourcing agreement to assess manufacturing and logistics system readiness against MMOG/LE requirements through onsite evaluations. Coach and train both new and carry-over suppliers on MMOG endorsement expectations and Level A standards. Conduct feasibility audits (onsite and offsite) to identify gaps between current supplier capabilities and MMOG Level A requirements. Develop and establish detailed gap-closure timing plans and actively drive suppliers to meet endorsement milestones through regular onsite and virtual reviews. Perform comprehensive document reviews and validate supplier systems including ERP, MRP, MPS, WMS, EDI, Tier-2 EDI, and barcoding processes prior to MMOG endorsement. Monitor supplier progress and proactively escalate risks, delays, or non-compliance to Cross-Functional Teams (CFT) to secure timely support. Prepare and maintain structured management reports, track stage-wise readiness progress, and provide clear inputs to Purchasing, STA, and CFT forums. Ensure achievement of annual MMOG endorsement targets as defined by the people leader and organizational goals. Launch Readiness Review (LRR) Execution: Trigger Launch Readiness Review (LRR) audit assessments via SuperG upon receipt of OTG from PPM, in alignment with the defined LRR process (typically 6 months prior to Job #1 / TT). Train and coach suppliers on LRR requirements and ensure timely completion of self-assessments and evidence submission in SuperG. Review supplier self-assessments and supporting documentation to identify readiness gaps. Develop detailed gap-closure action plans and drive suppliers to complete all actions on or before MP1 for the program launch Resourcing & Localization Readiness Execution: Trigger resourcing audit assessments via SuperG upon receipt of Resourcing Work Message (RWM) from Purchasing, in accordance with the defined resourcing process. Train and coach suppliers on onboarding and resourcing requirements, ensuring timely completion of self-assessments and evidence submission in SuperG. Review supplier self-assessments and supporting documentation to identify readiness gaps. Develop structured gap-closure action plans and drive suppliers to complete all actions well before start of supply. Supplier Onboarding & System Enablement: Onboard new suppliers into MP&L digital platforms and ensure access to systems including Covisint, FSP, eDDL, Ascent, SuperG, SIM, GCP, MCPV, and NGVAS. Establish and validate EDI connectivity between the organization and suppliers for release transmission and ASN receipt. Work closely with suppliers to verify and validate ERP systems, ensuring robust MRP and MPS processes are in place to support production planning and release execution . Perform deep-dive assessments of supplier Tier-2 material ordering processes (MRP), logistics value stream mapping (VSM), and inventory management across pipeline, WIP, and in-plant stages. Validate Tier-2 capacity alignment with Tier-1 production requirements to ensure supply continuity. Train and onboard suppliers into ASCENT and ensure commitment compliance within defined cut-off timelines. Supply Chain & Tier-2 Readiness Validation: Analyze supplier delivery performance reports from SuperG to identify underperforming suppliers based on defined thresholds. Work with suppliers to perform root cause analysis, develop corrective action plans, and track recovery to improve delivery ratings above minimum requirements. Collaborate with cross-functional teams (CST, Purchasing, STA) to secure appropriate support and drive sustainable performance improvement. Provide fact-based recommendations to CFT regarding Q1 certification actions, including override or revocation. Analyze and process supplier delivery disputes in SuperG in a timely manner by validating issues and approving or rejecting disputes as per governance. Supplier Delivery Performance & Dispute Governance: Analyze data from multiple sources (Daily Production Reports, Plant MP&L inputs, SuperG, premium freight data, and proto teams) to identify production-critical suppliers. Lead root cause analysis with suppliers and define detailed, time-bound recovery action plans. Conduct in-depth onsite and remote reviews of supplier ERP, MRP, and MPS processes, inventory integrity (pipeline, WIP, in-plant), and Tier-2 capacity alignment. Be deployed onsite at supplier locations during crisis situations until system and physical issues are fully stabilized. Perform immediate onsite supplier reviews following production loss or line stoppages caused by suppliers. Prepare and submit structured daily, weekly, and monthly progress reports to management, highlighting risks, recovery status, and support required. Participate in cross-functional and leadership meetings to provide inputs and secure timely support for issue resolution. Critical Supplier & Crisis Management: Analyze data from multiple sources (Daily Production Reports, Plant MP&L inputs, SuperG, premium freight data, and proto teams) to identify production-critical suppliers. Lead root cause analysis with suppliers and define detailed, time-bound recovery action plans. Conduct in-depth onsite and remote reviews of supplier ERP, MRP, and MPS processes, inventory integrity (pipeline, WIP, in-plant), and Tier-2 capacity alignment. Be deployed onsite at supplier locations during crisis situations until system and physical issues are fully stabilized. Perform immediate onsite supplier reviews following production loss or line stoppages caused by suppliers. Prepare and submit structured daily, weekly, and monthly progress reports to management, highlighting risks, recovery status, and support required. Participate in cross-functional and leadership meetings to provide inputs and secure timely support for issue resolution. Qualifications Strategic Skill Set Matrix Technical Mastery MMOG/LE Expertise: Expert-level understanding of Global Materials Management Operations Guidelines. Systems Integration: Deep knowledge of ERP (SAP/Oracle), MRP, and EDI protocols. Ford Digital Suite: Proficiency (or the ability to quickly master) SuperG, Ascent, Covisint, FSP, and GCP. Supply Chain Engineering: Mastery of Inbound/Outbound logistics, VSM, Packaging, and Warehouse Management. Analytical & Digital Skills Big Data Management: Ability to synthesize complex data from multiple sources into clear, actionable management strategies. Advanced MS Office: High proficiency in Excel (pivot tables, complex formulas) and PowerPoint for executive presentations. Techno-Innovation: A mindset for using digital tools to automate manual tracking and improve supply chain visibility. Leadership & Behavioural Competencies Strategic Influence: Ability to coach up supplier leadership and influence Ford's cross-functional partners (Purchasing, Engineering, STA). Resilience & Agility: The ability to remain calm and decisive during high-pressure production crises or line-down situations. Global Mindset: Comfortable working across different cultures and time zones, with the willingness to travel globally to supplier sites. Communication Excellence: Crystal-clear oral and written English skills for global reporting and onsite coaching. Candidate Requirements Education: Bachelor's degree in Engineering, Supply Chain, or Business. (A Master's degree is a significant advantage). Experience: 3+ years in an automotive OEM or Tier 1 environment. We are looking for someone who has lived the manufacturing floor and understands the pressure of a vehicle launch. Mobility: Ready for moderate to high travel (sometimes on short notice) to Ford and supplier sites worldwide.

Job Description We are seeking a talented and innovative Senior Software Engineer to play a pivotal role in developing cutting-edge applications and integrations. This position is focused on enhancing developer workflows, streamlining processes, and building robust, scalable systems for enterprise environments. The ideal candidate will have a passion for cloud-native technologies and a strong understanding of full-stack development principles. Responsibilities Design and develop cloud-native applications using best practices and first principles. Architect scalable cloud-based solutions tailored for enterprise needs. Build an integration platform to enable seamless communication between various enterprise SaaS applications. Deploy and maintain applications utilizing Google Cloud Platform (GCP) products. Support and drive initiatives to automate manual processes, enhancing operational efficiency. Develop tools to improve developer productivity and efficiency. Qualifications Bachelor's degree in Electrical Engineering, Computer Science, or a related field (Master's degree preferred). 1+ years of experience in building cloud-based applications. Proficiency in utilizing AI technologies for coding assistance. Hands-on experience with AI technologies such as RAG, Agent, MCP, etc. Strong expertise in version control systems such as Git, GitHub, or Bitbucket. Experience deploying applications on Google Cloud Platform (GCP). Proficiency in Python and JavaScript. Comprehensive knowledge of full-stack application design and architecture. Expertise in designing and implementing cloud-based microservices architectures.

About the Role We are seeking a highly skilled Master Technician (Level 3 or Ford T‑Champ) with deep hands-on experience in Ford vehicles. The ideal candidate excels in engine and transmission teardown/rebuilds, electrical diagnostics, and the safe, effective use of Ford special service tools (ESST/SST). You will resolve complex technical concerns, handle warranty-related queries and documentation, and communicate effectively in English with Australian dealership partners. This role requires a team-first mindset and the flexibility to travel and work in varying conditions based on market needs. Diploma or bachelor’s degree or master’s degree in mechanical / Automobile / Motor Mechanic Level 3 / Level 2 Master Technician certification (Ford) or Ford T‑Champ credentials (required Minimum 5 years of hands-on experience working specifically on Ford vehicles. Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards. Dismantle, inspect, repair, and assemble engines and transmissions/gearboxes with precision. Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues. Triage and resolve technical concerns with clear root-cause analysis and corrective action plans. Manage warranty-related queries: verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty/admin teams for approvals in line with Ford policies. Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely. Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards. Liaise professionally in English with Australian dealership teams for technical escalations and updates. Support road tests, quality checks, and final delivery inspections. Mentor junior technicians and contribute to a safe, clean, and organized workshop. Adhere to safety, environmental, and compliance standards. Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks. Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows). Familiarity with Ford service information portals and technical service publications. Prior experience preparing and validating warranty claims in a dealership/service environment. Ford Information systems- PTS,GTAC, Servis2, Computer literate – Word, Excel, Outlook, PowerPoint. Ability to work under pressure in difficult environments and different time zone. Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows). Familiarity with Ford service information portals and technical service publications. Prior experience preparing and validating warranty claims in a dealership/service environment. Ford Information systems- PTS,GTAC, Servis2, Computer literate – Word, Excel, Outlook, PowerPoint. Ability to work under pressure in difficult environments and different time

Data-Driven Quality Analysis: Leverage real-time data, including Connected Vehicle Data and Leading Customer Indicators, to identify substandard processes across Ford Pro pillars and drive data-informed conclusions, even with imperfect data. Cross-Functional Collaboration & Communication: Partner with stakeholders across Ford Pro to analyze, document, and communicate effectively with production, managerial, and executive teams. Develop and share regular leadership reports (weekly/monthly). Issue Ownership & Escalation Management: Own the end-to-end escalation process for product, data quality, hardware, and software issues. This includes logging bugs in Jira, ensuring timely follow-up and escalation, coordinating support activities across multiple teams, and communicating next steps/actions to both resolution teams and customer-facing business groups, adhering to business SLAs. Proactive Quality Improvement: Proactively monitor, prioritize, and drive actions to address customer quality concerns from various sources (Fleet Customer Critical Issues, Technical Hotline, Business Account Feedback, etc.). Lead investigations, implement solutions (ICAs, PCAs, PRAs), and proactively improve traditional and leading quality metrics to deliver an outstanding customer experience. Product Influence & Innovation: Influence product design by translating quality feedback into actionable insights. Identify and propose innovative solutions to reduce unnecessary toil and manual work in quality issue management. Quality Framework & Benchmarking: Support the creation of a comprehensive Quality Framework encompassing all Connectivity Features. Quickly benchmark quality indicators (internally and externally) and establish action plans across all Connected Vehicle Features. Problem Solving & Support: Work with Level 2 teams across various organizations to support hardware and software issues. Think creatively to find diverse solutions for hardware problems, mitigating customer impact. Proactively identify and engage peer support to quickly resolve customer-affecting issues. Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools EE / CS / Bachelor of Science / MBA degree 2+ years of experience driving quality concerns is desired. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift

The Pricing Analyst is responsible for the price implementation and ongoing maintenance of approved prices within the invoicing system, which is crucial for dealers to generate accurate invoices. A key aspect of this role involves the timely and accurate creation of Intercompany and Dealer Invoices for vehicles sold and sourced across Europe. The analyst will be instrumental in developing pricing logics based on input documents and conducting thorough quality checks using sample pro-forma invoices to guarantee high-quality output. Furthermore, the position requires proactive reporting of issues to relevant teams, troubleshooting complex logic and pricing discrepancies in collaboration with upstream partners, and retesting invoice mismatches once confirmed resolutions are in place. The role also involves understanding market inputs, updating system data against target dates, and developing system rules, as well as addressing issues identified during audits or dealer claims. UG Fresher / 2 years or above experience, Graduate 1 year or above, B.Com, M.com, MBA (correspondence), BSC/MSC Math/Statistics. Experience: Previous experience in Invocing / Vehicle Related Activities is preferable. Technical Skills: Proficiency in MS-Office Tools like Excel and PowerPoint. Knowledge in Business Intelligent Tools (Power BI, Alteryx and Tableau) is an added advantage. Soft Skills: Ability to handle assignments independently. Maintain data integrity and accuracy and use data to identify and solve problems. Strong interpersonal skills to effectively coordinate, communicate, and collaborate with various business partners. Quick learner of processes and develop a strong understanding of business requirements. An active team player. Excellent time management skills. Implement and maintain approved prices in the invoicing system to enable dealer invoice generation. Ensure timely and accurate generation of Intercompany and Dealer Invoices for vehicles sold and sourced in Europe. Develop pricing logics by referring to input documents and perform quality checks by verifying sample pro-forma invoices. Report and notify issues to the appropriate team on a timely manner. Troubleshoot issues about logics and prices by working with upstream teams. Retest invoice mismatches after receiving confirmation from the respective team. Clearly understand requests and inputs received from the market. Update inputs in the system as per the target date provided by the market. Analyze and develop rules to be set in the system. Troubleshoot issues identified in internal/external audits or claims from dealers. Record inputs received from the Pricing Analyst team in the shared drive as per SOP. Analyze and record audit findings in dealer invoices and Sox documents.

About the Role We are seeking a highly skilled Master Technician (Level 3 or Ford T‑Champ) with deep hands-on experience in Ford vehicles. The ideal candidate excels in engine and transmission teardown/rebuilds, electrical diagnostics, and the safe, effective use of Ford special service tools (ESST/SST). You will resolve complex technical concerns, handle warranty-related queries and documentation, and communicate effectively in English with Australian dealership partners. This role requires a team-first mindset and the flexibility to travel and work in varying conditions based on market needs. Diploma or bachelor’s degree or master’s degree in mechanical / Automobile / Motor Mechanic Level 3 / Level 2 Master Technician certification (Ford) or Ford T‑Champ credentials (required Minimum 5 years of hands-on experience working specifically on Ford vehicles. Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards. Dismantle, inspect, repair, and assemble engines and transmissions/gearboxes with precision. Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues. Triage and resolve technical concerns with clear root-cause analysis and corrective action plans. Manage warranty-related queries: verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty/admin teams for approvals in line with Ford policies. Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely. Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards. Liaise professionally in English with Australian dealership teams for technical escalations and updates. Support road tests, quality checks, and final delivery inspections. Mentor junior technicians and contribute to a safe, clean, and organized workshop. Adhere to safety, environmental, and compliance standards. Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks. Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows). Familiarity with Ford service information portals and technical service publications. Prior experience preparing and validating warranty claims in a dealership/service environment. Ford Information systems- PTS,GTAC, Servis2, Computer literate – Word, Excel, Outlook, PowerPoint. Ability to work under pressure in difficult environments and different time zone. Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows). Familiarity with Ford service information portals and technical service publications. Prior experience preparing and validating warranty claims in a dealership/service environment. Ford Information systems- PTS,GTAC, Servis2, Computer literate – Word, Excel, Outlook, PowerPoint. Ability to work under pressure in difficult environments and different time

Job Description Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing. Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed. Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist). Communicates effectively with the business partner and IT teams to support day-to-day operations Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads. Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects Ensures security management activities are instituted and reviewed at appropriate time frame Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives. Provides escalation support and troubleshooting for system hardware, software, and/or operating systems Interact with management and peers/subordinates to present technical subjects Ability to work with minimal supervision. Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME’s/Vendors to resolve production issues. Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors Operating budget management / planning and Spend management. Manage purchased services engagement effectively as per SLA. Responsibilities Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing. Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed. Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist). Communicates effectively with the business partner and IT teams to support day-to-day operations Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads. Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects Ensures security management activities are instituted and reviewed at appropriate time frame Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives. Provides escalation support and troubleshooting for system hardware, software, and/or operating systems Interact with management and peers/subordinates to present technical subjects Ability to work with minimal supervision. Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME’s/Vendors to resolve production issues. Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors Operating budget management / planning and Spend management. Manage purchased services engagement effectively as per SLA. Qualifications Bachelor's degree or equivalent qualification in a technical discipline Master's degree work in a related technical field is desirable Industry or professional certification in a related area is a plus Experience of progressive responsibilities within IT Hands-on experience in multiple roles across the spectrum of applications and/or technologies Experience of working in a global environment ITIL awareness

Job Description At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. It takes outstanding people from every background imaginable to make our ambitious plans for the future a tangible reality. As part of our Talent Acquisition team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best. Responsibilities In this position… You will provide strategic direction and operational oversight for recruiting efforts across the region. As a key contributor of the Global TA Leadership team, you will be responsible for developing, implementing, and analyzing all aspects of the talent acquisition process and strategy, partnering closely with stakeholders to ensure efficient and effective full life cycle recruiting. This highly visible role impacts all levels of the organization, providing expertise on talent acquisition strategies, policies, and best-in-class programs to innovatively attract and engage top talent. What you'll do: Strategic Leadership & Planning: Lead the development and execution of a targeted regional talent acquisition strategy, introducing best practices tailored to specific countries or business units. Set strategic and operational goals for all aspects of talent acquisition aligning with the Global TA CoE on core operations and talent attraction projects. Collaborate extensively with the Global TA team to align processes, benchmark expertise, and contribute towards the overall direction and evolution of the talent acquisition function. Identify and proactively address areas requiring immediate attention to successfully deliver on business talent needs. Team Leadership & Development: Build, develop, lead, mentor, and increase the capabilities and competencies of a high-performing regional Talent Acquisition team, fostering a culture of creativity, empowerment, and continuous improvement. Drive high-quality talent practices within your organization, inspiring and motivating recruiters and coordinators to achieve ambitious goals. Operational Excellence & Process Management: Oversee all talent acquisition activities across the APAC region, including sourcing, assessment, selection, employer branding, systems, and university relations across diverse business units. Drive process improvement initiatives to ensure consistency in communications, candidate experience, and recruitment delivery. Develop and maintain an effective recruitment process that provides exceptional experiences for both candidates and hiring managers. Lead the exploration and implementation of creative sourcing strategies to attract a diverse and qualified talent pool. Analytics, Influence & Stakeholder Management: Utilize historical hiring data and future demand forecasting to identify and implement the most effective sourcing and hiring models for the region. Measure and manage core recruiting metrics related to time, cost, volume, and quality, using data to inform decision-making and drive continuous improvement. Manage and influence business and functional leaders on talent acquisition priorities, ensuring organizational needs are met through strong consultative partnerships. Establish and maintain deep market and industry expertise, including a comprehensive view of trends and competitors, to identify opportunities to improve talent acquisition results. Drive the implementation of global initiatives through collaborative partnerships with regional counterparts, HR, and other teams within the overall HR function. Qualifications You'll have: Exceptional Leadership & Influence: Proven ability to attract, motivate, develop, and retain a dynamic team, driving results through collaborative and effective management. Superior interpersonal, negotiation, and stakeholder management skills, with the ability to effectively engage and influence at all levels, including senior leaders, across diverse cultural backgrounds. Demonstrated success in leading and partnering effectively within a complex, matrixed global environment. Strategic & Analytical Acumen: Strategic, creative, and purposeful business thinking with a strong focus on execution. Strong analytical and metrics orientation, with the ability to leverage data for decision-making, business case justification, and delivering compelling narratives. Ability to thrive in a dynamic, fast-paced corporate environment, demonstrating flexibility, adaptability, and a proactive approach to driving change and navigating ambiguity. Execution & Project Management: Demonstrated success independently executing against project deliverables, targets, and mid-to-long term objectives. Strong project management skills, including the ability to juggle multiple concurrent initiatives and lead cross-functional teams. A track record of success driving a holistic recruitment strategy (needs assessment, planning, execution, and embedding) for multiple functions and/or markets. Communication & Cultural Intelligence: Exceptional written, verbal, and interpersonal communication skills, with the ability to engage and interact with individuals at all levels in a clear, timely, and effective manner. Extensive knowledge and ability to grasp cultural differences, understand regional nuances, and successfully drive initiatives across a complex APAC landscape. Comfortable with both receiving and giving constructive feedback. High level of professional integrity and confidentiality, with the ability to handle sensitive issues and situations with poise and emotional maturity. Bachelor’s Degree in Human Resources, Business Administration, or a related field. Minimum of 10 years of progressive experience in talent acquisition (agency or in-house), with significant experience in global recruitment. Minimum of 5 years of supervisory/leadership experience managing recruiters and projects, with a proven track record of building, developing, and leading high-performing teams. Extensive expertise in talent acquisition best practices, a wide-ranging business acumen, and a thorough understanding of labor market trends and legislative regulations specific to the APAC region. Proven track record in a dynamic, global, fast-paced, matrixed environment. Even better, you may have… Master’s Degree. Experience in strategic talent acquisition within a global MNC. Demonstrated success in developing and driving global initiatives and embedding them effectively at the functional/market level. Strong mindset and results related to candidate, manager, and recruiter experience. This position is a salary grade LL5. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Job Description Data-Driven Quality Analysis: Leverage real-time data, including Connected Vehicle Data and Leading Customer Indicators, to identify substandard processes across Ford Pro pillars and drive data-informed conclusions, even with imperfect data. Cross-Functional Collaboration & Communication: Partner with stakeholders across Ford Pro to analyze, document, and communicate effectively with production, managerial, and executive teams. Develop and share regular leadership reports (weekly/monthly). Issue Ownership & Escalation Management: Own the end-to-end escalation process for product, data quality, hardware, and software issues. This includes logging bugs in Jira, ensuring timely follow-up and escalation, coordinating support activities across multiple teams, and communicating next steps/actions to both resolution teams and customer-facing business groups, adhering to business SLAs. Proactive Quality Improvement: Proactively monitor, prioritize, and drive actions to address customer quality concerns from various sources (Fleet Customer Critical Issues, Technical Hotline, Business Account Feedback, etc.). Lead investigations, implement solutions (ICAs, PCAs, PRAs), and proactively improve traditional and leading quality metrics to deliver an outstanding customer experience. Product Influence & Innovation: Influence product design by translating quality feedback into actionable insights. Identify and propose innovative solutions to reduce unnecessary toil and manual work in quality issue management. Quality Framework & Benchmarking: Support the creation of a comprehensive Quality Framework encompassing all Connectivity Features. Quickly benchmark quality indicators (internally and externally) and establish action plans across all Connected Vehicle Features. Problem Solving & Support: Work with Level 2 teams across various organizations to support hardware and software issues. Think creatively to find diverse solutions for hardware problems, mitigating customer impact. Proactively identify and engage peer support to quickly resolve customer-affecting issues. Responsibilities EE / CS / Bachelor of Science / MBA degree 2+ years of experience driving quality concerns is desired. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Qualifications Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

Job Description Responsibilities: Data-Driven Quality Analysis: Leverage real-time data, including Connected Vehicle Data and Leading Customer Indicators, to identify substandard processes across Ford Pro pillars and drive data-informed conclusions, even with imperfect data. Cross-Functional Collaboration & Communication: Partner with stakeholders across Ford Pro to analyze, document, and communicate effectively with production, managerial, and executive teams. Develop and share regular leadership reports (weekly/monthly). Issue Ownership & Escalation Management: Own the end-to-end escalation process for product, data quality, hardware, and software issues. This includes logging bugs in Jira, ensuring timely follow-up and escalation, coordinating support activities across multiple teams, and communicating next steps/actions to both resolution teams and customer-facing business groups, adhering to business SLAs. Proactive Quality Improvement: Proactively monitor, prioritize, and drive actions to address customer quality concerns from various sources (Fleet Customer Critical Issues, Technical Hotline, Business Account Feedback, etc.). Lead investigations, implement solutions (ICAs, PCAs, PRAs), and proactively improve traditional and leading quality metrics to deliver an outstanding customer experience. Product Influence & Innovation: Influence product design by translating quality feedback into actionable insights. Identify and propose innovative solutions to reduce unnecessary toil and manual work in quality issue management. Quality Framework & Benchmarking: Support the creation of a comprehensive Quality Framework encompassing all Connectivity Features. Quickly benchmark quality indicators (internally and externally) and establish action plans across all Connected Vehicle Features. Problem Solving & Support: Work with Level 2 teams across various organizations to support hardware and software issues. Think creatively to find diverse solutions for hardware problems, mitigating customer impact. Proactively identify and engage peer support to quickly resolve customer-affecting issues. Responsibilities EE / CS / Bachelor of Science / MBA degree 2+ years of experience driving quality concerns is desired. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Qualifications Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

Job Description Responsibilities: Data-Driven Quality Analysis: Leverage real-time data, including Connected Vehicle Data and Leading Customer Indicators, to identify substandard processes across Ford Pro pillars and drive data-informed conclusions, even with imperfect data. Cross-Functional Collaboration & Communication: Partner with stakeholders across Ford Pro to analyze, document, and communicate effectively with production, managerial, and executive teams. Develop and share regular leadership reports (weekly/monthly). Issue Ownership & Escalation Management: Own the end-to-end escalation process for product, data quality, hardware, and software issues. This includes logging bugs in Jira, ensuring timely follow-up and escalation, coordinating support activities across multiple teams, and communicating next steps/actions to both resolution teams and customer-facing business groups, adhering to business SLAs. Proactive Quality Improvement: Proactively monitor, prioritize, and drive actions to address customer quality concerns from various sources (Fleet Customer Critical Issues, Technical Hotline, Business Account Feedback, etc.). Lead investigations, implement solutions (ICAs, PCAs, PRAs), and proactively improve traditional and leading quality metrics to deliver an outstanding customer experience. Product Influence & Innovation: Influence product design by translating quality feedback into actionable insights. Identify and propose innovative solutions to reduce unnecessary toil and manual work in quality issue management. Quality Framework & Benchmarking: Support the creation of a comprehensive Quality Framework encompassing all Connectivity Features. Quickly benchmark quality indicators (internally and externally) and establish action plans across all Connected Vehicle Features. Problem Solving & Support: Work with Level 2 teams across various organizations to support hardware and software issues. Think creatively to find diverse solutions for hardware problems, mitigating customer impact. Proactively identify and engage peer support to quickly resolve customer-affecting issues. Responsibilities EE / CS / Bachelor of Science / MBA degree 2+ years of experience driving quality concerns is desired. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Qualifications Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

Job Description Responsibilities: Data-Driven Quality Analysis: Leverage real-time data, including Connected Vehicle Data and Leading Customer Indicators, to identify substandard processes across Ford Pro pillars and drive data-informed conclusions, even with imperfect data. Cross-Functional Collaboration & Communication: Partner with stakeholders across Ford Pro to analyze, document, and communicate effectively with production, managerial, and executive teams. Develop and share regular leadership reports (weekly/monthly). Issue Ownership & Escalation Management: Own the end-to-end escalation process for product, data quality, hardware, and software issues. This includes logging bugs in Jira, ensuring timely follow-up and escalation, coordinating support activities across multiple teams, and communicating next steps/actions to both resolution teams and customer-facing business groups, adhering to business SLAs. Proactive Quality Improvement: Proactively monitor, prioritize, and drive actions to address customer quality concerns from various sources (Fleet Customer Critical Issues, Technical Hotline, Business Account Feedback, etc.). Lead investigations, implement solutions (ICAs, PCAs, PRAs), and proactively improve traditional and leading quality metrics to deliver an outstanding customer experience. Product Influence & Innovation: Influence product design by translating quality feedback into actionable insights. Identify and propose innovative solutions to reduce unnecessary toil and manual work in quality issue management. Quality Framework & Benchmarking: Support the creation of a comprehensive Quality Framework encompassing all Connectivity Features. Quickly benchmark quality indicators (internally and externally) and establish action plans across all Connected Vehicle Features. Problem Solving & Support: Work with Level 2 teams across various organizations to support hardware and software issues. Think creatively to find diverse solutions for hardware problems, mitigating customer impact. Proactively identify and engage peer support to quickly resolve customer-affecting issues. Responsibilities EE / CS / Bachelor of Science / MBA degree 2+ years of experience driving quality concerns is desired. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Qualifications Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

Job Description At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a Global Contact Center Core Dynamics Team Microsoft D365 CRM Developer , in the Assist Customer space, the ideal candidate must have a technical background and experience with Microsoft D365 Platform tools . They should be familiar with the platform's features, capabilities, and customization options. They will also enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The candidate should be skilled in Microsoft Dynamics 365, GitHub, Power Apps, Azure DevOps, Plug-In Development, Workflows, C#, Java Script. Responsibilities Ensuring that the team's technical solutions are aligned with the overall product strategy and meet the necessary technical standards and requirements. All aspects related to form customization, such as (but not limited to) adding Tabs, Sections, Sub-grid, Web Resources, iFrame, Navigation Map Customization, and Ribbons Customization. Solutions and sitemap customizations. C#, JavaScript and XRM model for JS, including OData calls through JS. Plug-in development. Custom workflow development, BPF. CRM Portal Development and other custom portal development. Integrating with Azure services through Power Automate, Logic Apps, Azure Functions, Web APIs. Power Apps Model Driven Apps and Canvas apps. Integration with Microsoft Co-pilot and Omni channel. Collaborate with other PDO team and stakeholders to ensure that the product meets technical and business objectives. Communicate effectively technical ideas, technical feedback, and collaborate with technical stakeholders. Participate and support in conduct technical design and code reviews. Create, implement, and maintain technical documentation. Diagnose and triage technical errors, data issues, and performance challenges. Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement. Perform software and product updates recommended by Ford Motor company and/or other vendors. Debugging and maintaining written code. Unit testing, QA, and Technical documentation. Qualifications 5+ years of experience in C#, Java Script. 5+ years of experience with Microsoft Dynamics 365. 5+ years of experience with GitHub or git-based source control. Hands-On Experience on Microsoft Dynamics 365, GitHub, Power Apps, Azure DevOps, Plug-In Development, Workflows.

Job Description The Strategy & Enterprise Analytics team, part of the Global Data Insight & Analytics (GDI&A) organization is looking for an experienced Software Engineer to develop and deliver innovative AI Assistants. As a key member of our team, you will collaborate with business partners in the Legal Ops Analytics and AI areas to identify and implement new AI solutions to drive business results. We are looking for a software engineer with 5+ years of experience in building high impact software products, preferably in the domain of analytics and AI. You should be a humble and collaborative individual who thrives in a fast-paced environment and should be passionate about developing and delivering AI Assistants that drive business impact. Responsibilities Lead the design, development, and implementation of innovative, scalable, and high-quality software solutions Drive technical strategy, architectural patterns, and best practices, ensuring alignment with company goals and long-term vision. Make high-level technical decisions, including technology selection, and influence organizational technical strategy. Create novel solutions and implement advanced architectural patterns, focusing on domain-driven design, clean architecture, event-driven patterns, caching, partitioning, latency, scalability, and availability. Provide strategic insights and recommendations to leadership, proactively identifying gaps and proposing solutions. Design, implement, and optimize systems for performance, security, privacy, and compliance, anticipating future requirements and building extensible solutions. Deliver business outcomes by building systems that meet Service Level Objectives (SLOs), implementing sophisticated testing strategies, and driving quality tool adoption. Lead and ensure high-quality code reviews, manage branching strategies, and promote Clean Coding practices. Improve developer productivity by automating manual steps in CI/CD and reducing feedback loops. Balance technical debt with business needs and collaborate effectively across teams and with leadership. Deliver valuable, working, tested, quality software, released at market speed. Collaborate directly and continuously with Product Managers and Product Owners to prioritize deliverables geared towards a business and user value-driven approach with a continuous improvement and innovative mindset. Develop and automate unit and integration test scripts. Automate performance monitoring and notification in the event of failures using best practices and tools. Champion an Agile mindset and Software Craftsmanship practices, contributing to and leading the agile team for quality deliverables. Research new technologies, influence enterprise technology shifts, and implement new trends impacting Ford application delivery. Qualifications Master’s degree in Computer Science, Information Technology, Information Systems, Data Analytics, or a related field (or equivalent combination of education and experience). 5-7 years of experience in Data Engineering or Software Engineering, with at least 2 years of hands-on experience building and deploying cloud-based data platforms (GCP preferred). Strong proficiency in SQL, Java, and Python, with practical experience in designing and deploying cloud-based data pipelines using GCP services like BigQuery, Dataflow, and DataProc. Expertise in one or more widely used programming languages and technologies including Python, Java, JavaScript/TypeScript, HTML/CSS or Angular/React. Experience with relational databases (e.g., PostgreSQL, MySQL), NoSQL databases, and columnar databases (e.g., BigQuery). Knowledge of data governance frameworks, data encryption, and data masking techniques in cloud environments. Familiarity with CI/CD pipelines, Infrastructure as Code (IaC) tools like Terraform and Tekton, and other automation frameworks. Experience in monitoring and optimizing cost and compute resources for processes in GCP technologies (e.g., BigQuery, Dataflow, Cloud Run, DataProc). A passion for data, innovation, and continuous learning. Excellent oral, written, and interpersonal communication skills.

Job Description As a ML Engineer, you will be part of a high performing team working on exciting opportunities in AI/ML. We are looking for a highly skilled, technical, hands-on ML engineer with a solid background in building end-to-end AI/ML applications, exhibiting a strong aptitude for learning and keeping up with the latest advances in AI/ML. Responsibilities Develop ML Platform to empower Data Scientists to perform end to end ML Ops. Work actively and collaborate with Data Science teams within Credit IT to design and develop end to end Machine Learning systems. Lead evaluation of design options, tools, and utilities to build implementation patterns for MLOps using VertexAI in the most optimal ways. Create solutions and perform hands-on PoCs. Work with Suppliers, Google Professional Services, and other Consultants as required. Collaborate with program managers to plan iterations, backlogs, and dependencies across all workstreams to progress the program at the required pace. Collaborate with Data/ML Engineering architects, SMEs, and technical leads to establish best practices for data products needed for model training and monitoring considering regulatory policy and legal compliance. Develop end to end and scalable Generative AI solutions. Qualifications Bachelor’s degree in computer science or related field. 8+ years of relevant work experience in solution, application, and ML engineering, DevOps with deep understanding of cloud hosting concepts and implementations. 5+ years of hands-on experience in Risk Analytics, MLOps and Engineering Solutions for ML based models. Knowledge of enterprise frameworks and technologies. Strong in engineering design patterns, experience with secure interoperability standards and methods, engineering tools and processes. Strong in containerization using Docker/Podman. Strong understanding on DevOps principles and practices, including continuous integration and deployment (CI/CD), automated testing & deployment pipelines. Good understanding of cloud security best practices and be familiar with different security tools and techniques like Identity and Access Management (IAM), Encryption, Network Security, etc. Understanding of microservices architecture. Strong leadership, communication, interpersonal, organizing, and problem-solving skills. Strong in AI Engineering

Job Description We are seeking a highly analytical and technically proficient Media Analytics Specialist/Senior Media Analytics Analyst to join our Media Analytics team. This role is crucial for understanding media business needs and translating them into robust analytical solutions. The ideal candidate will possess a strong blend of analytical acumen, technical expertise in data manipulation and visualization, and a deep understanding of digital marketing principles. You will be instrumental in building data products that range from insightful dashboards to complex analytical models and efficient data pipelines, all aimed at improving process efficiency and driving business growth. Responsibilities Data Pipeline Development: Build, maintain, and optimize data pipelines to ensure timely, accurate, and reliable data flow from various data sources into our analytical platforms, utilizing programming languages like Python and SQL. Dashboard & Report Development: Design, develop, and maintain interactive dashboards and reports using business intelligence (BI) tools (e.g., Power BI, Qlik Sense) to visualize key metrics and performance trends for various stakeholders. Process Improvement: Identify opportunities to enhance data collection, processing, and analysis workflows. Proactively suggest and implement improvements to increase efficiency and accuracy within the analytics processes. Collaboration & Communication: Work cross-functionally with data engineers, marketing teams, and other business units to ensure data consistency and deliver integrated analytical solutions. Effectively communicate complex analytical findings to non-technical audiences Qualifications Business Intelligence Tools: Proven proficiency in designing and developing dashboards and reports using leading BI tools such as Microsoft Power BI and Qlik Sense. Programming Languages: Strong command of Python for data manipulation, analysis, and scripting, along with expert-level proficiency in SQL for querying and managing large datasets. Cloud Environment: Familiarity and hands-on experience working within the Google Cloud Platform (GCP) environment (e.g., BigQuery, Cloud Storage, Cloud Functions). Data Storytelling: Ability to present complex data and insights in a clear, concise, and compelling manner to both technical and non-technical audience.

Job Description The Pricing Analyst is responsible for the price implementation and ongoing maintenance of approved prices within the invoicing system, which is crucial for dealers to generate accurate invoices. A key aspect of this role involves the timely and accurate creation of Intercompany and Dealer Invoices for vehicles sold and sourced across Europe. The analyst will be instrumental in developing pricing logics based on input documents and conducting thorough quality checks using sample pro-forma invoices to guarantee high-quality output. Furthermore, the position requires proactive reporting of issues to relevant teams, troubleshooting complex logic and pricing discrepancies in collaboration with upstream partners, and retesting invoice mismatches once confirmed resolutions are in place. The role also involves understanding market inputs, updating system data against target dates, and developing system rules, as well as addressing issues identified during audits or dealer claims. Responsibilities Implement and maintain approved prices in the invoicing system to enable dealer invoice generation. Ensure timely and accurate generation of Intercompany and Dealer Invoices for vehicles sold and sourced in Europe. Develop pricing logics by referring to input documents and perform quality checks by verifying sample pro-forma invoices. Report and notify issues to the appropriate team on a timely manner. Troubleshoot issues about logics and prices by working with upstream teams. Retest invoice mismatches after receiving confirmation from the respective team. Clearly understand requests and inputs received from the market. Update inputs in the system as per the target date provided by the market. Analyze and develop rules to be set in the system. Troubleshoot issues identified in internal/external audits or claims from dealers. Record inputs received from the Pricing Analyst team in the shared drive as per SOP. Analyze and record audit findings in dealer invoices and Sox documents. Qualifications UG Fresher / 2 years or above experience, Graduate 1 year or above, B.Com, M.com, MBA (correspondence), BSC/MSC Math/Statistics. Experience: Previous experience in Invocing / Vehicle Related Activities is preferable. Technical Skills: Proficiency in MS-Office Tools like Excel and PowerPoint. Knowledge in Business Intelligent Tools (Power BI, Alteryx and Tableau) is an added advantage. Soft Skills: Ability to handle assignments independently. Maintain data integrity and accuracy and use data to identify and solve problems. Strong interpersonal skills to effectively coordinate, communicate, and collaborate with various business partners. Quick learner of processes and develop a strong understanding of business requirements. An active team player. Excellent time management skills.

Job Description Strong understanding of PIM architecture, experience in PIM / MDM / DAM systems Hands-on experience in Stibo MDM platform Worked in SaaS based STIBO STEP 10.x, 11.x and 2024.x versions Designed, configured, maintained & managed data models, hierarchy relationship management, data governance, data migration and integration across multiple business units Skilled in STEP Workbench & WebUI based configurations Designed Attributes, Data Container, LOV, References, Entity, Gateway Integrations in STEP Workbench. Experienced in creation & enhancements of Business Rules, Auto Classifications, Product & Classification Hierarchies Designed and configured Workflows in STEP Expertise in Integration End Points, asset push, digital asset management, match and merge, context, Smart-sheets, publication, user privileges Understanding of APIs and using REST APIs in Stibo Experience in all phases of software development lifecycle including analysis, design, implementation, testing and deployment Full application/Agile system development lifecycle knowledge and experience Having excellent communication skills and ability to work individually or part of a team Strong in design principles and modular programming techniques Provides support such as troubleshooting to application performance issues Demonstrated ability to work on multiple project efforts simultaneously Strong Data analytical skills and end-to-end product life cycle management Stibo STEP Certifications is add-on Experience in eCommerce Automotive domain would be added advantage Product MDM experience is mandatory Responsibilities Key Responsibilities: Responsible for implementing Stibo solutions, optimizing processes and providing technical support to teams, enhancing the efficiency and accuracy of product data management Collaborate with business customers in NA to clearly define project scope and technical requirements for Non-Vehicle eCommerce PIM projects. Engage with customer and various IT teams to test and deliver proof-of-concept and pilot projects, document outcomes and key learning for application in production environments. Collaborate with Product Managers/Engineering Managers to create and deliver detailed implementation plans using Agile project management disciplines Creating and maintaining solution documentation Must adhere to Enterprise architecture standards, lead presentations in architecture review, strategic technology directions, and best practice development. Stay up to date with Stibo version upgrades and functionalities Qualifications Bachelor's degree in computer science or a related field

Job Description Preferred Skills & Experience: Familiarity with Apex, Visualforce, and Lightning Web Components (LWC) for custom development. Experience with data import tools like Data Loader and Import Wizard. Knowledge of integration APIs and middleware. Experience with project management methodologies (e.g., Agile, Scrum). Background in CRM process design and implementation. Experience working in service industries such as call centers or customer support. A proactive attitude and a commitment to continuous learning and development. Responsibilities Key Responsibilities: Requirement Analysis & Solution Design: Collaborate with stakeholders, including sales teams, management, and IT departments, to thoroughly understand specific business requirements, sales targets, existing processes, and pain points. Conduct interviews and workshops to gather comprehensive insights and document current processes and desired outcomes. Perform gap analysis to identify discrepancies and determine necessary changes and enhancements. Design bespoke Salesforce Sales and Service Cloud solutions that meet customer business requirements and optimize sales and service workflows. Provide strategic guidance and advanced solution design for complex business challenges. Configuration & Customization: Configure Salesforce Sales Cloud features such as lead management, opportunity tracking, sales forecasting, and workflow automation. Configure Salesforce Service Cloud features including case management, knowledge base, omnichannel routing, entitlements, milestones, SLAs, and service consoles. Customize page layouts, fields, dashboards, and reports to enhance user experience and accessibility. Develop custom applications and components using Apex, Visualforce, and Lightning components when out-of-the-box features do not meet client requirements (optional but helpful). Data Management & Integration: Plan and execute data migration protocols, ensuring accurate transfer of existing customer data from legacy systems into Salesforce Sales and Service Cloud. Integrate Salesforce with other enterprise systems such as marketing platforms, ERP systems, external databases, or third-party applications. Ensure the scalability, security, and performance of Salesforce implementations. User Training & Support: Develop and deliver training programs tailored to different user roles, ensuring effective system adoption. Create user guides, FAQs, and support materials. Provide ongoing post-implementation support, troubleshooting, and system updates to address issues and optimize performance. Performance Analysis & Optimization: Create tailored reports and dashboards to track key performance indicators (KPIs) such as lead conversion rates, sales pipeline health, revenue forecasts, CSAT, average handling time, and first-contact resolution. Utilize analytics tools to identify trends, potential opportunities, and customer behavior patterns. Continuously optimize Salesforce solutions based on performance analysis and evolving business needs. Qualifications Required Qualifications: Proven experience (typically 2-5 years) as a Salesforce Consultant or Senior Business Analyst, with a focus on Sales Cloud and Service Cloud implementations. In-depth knowledge of Salesforce administration and configuration. Demonstrated ability to understand complex business processes and translate them into effective Salesforce solutions. Experience with data migration and system integration projects. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Salesforce certifications such as Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant are highly desirable.