Quality Analyst

2 - 5 years

2 - 5 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Conduct call audits to ensure quality standards are met.
  • Perform call monitoring and quality checks to identify areas for improvement.
  • Utilize QC tools such as CSAT, AHT, and feedback mechanisms to measure performance metrics.
  • Provide constructive feedback to team members on their calls for growth and development.
  • Collaborate with the team to resolve issues and improve overall call quality.

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GoMechanic

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