875 Call Audit Jobs

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Need Min 1.5yrs exp as Quality Analyst from International Voice/ Chat Customer Support Process BPO. International Voice/ Chat Audit Well Versed with QC Metrics RCA US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job description Responsibilities Overall, 3 years, 2 years in Banking Process is must To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedback to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root...

We are Looking for Customer Support / voice Process - Operations / Call Centre Should have Experience in Inbound, Outbound calls handling, Voice Process & Excel Good Communication skills Call 6385135552

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Role & responsibilities Quality Monitoring & Evaluation Calibration & Feedback Governance & Compliance Reporting & Insights Collaboration & Continuous Improvement Preferred candidate profile Education: Graduate in Commerce, Business, or Communication. Experience: 2-6 years in Quality, Training, or Audit roles in customer service, BPO, BFSI, or real estate. Experience with TP Interact and collections process evaluation preferred. Familiarity with CEFR communication assessment frameworks is a plus. Please share your resume to below number 7330616341 - Charlie ( Do not call ) Mention: Looking for QA

Opening_ Assistant Manager Quality_ Nagpur Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Of...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that a...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform call monitoring and quality checks to identify areas for improvement. Utilize QC tools such as CSAT, AHT, and feedback mechanisms to measure performance metrics. Provide constructive feedback to team members on their calls for growth and development. Collaborate with the team to resolve issues and improve overall call quality.

Position-Quality Manager Location-Thane and Navi Mumbai(Only Mumbai based candidates are eligible to apply other location profiles won't be considered.) Exp-3+ years . As the Quality Manager , you will ensure that every customer conversation meets our brand standards of empathy, credibility, and professionalism. You will design and execute the quality governance framework for our PreSales operations, combining analytical insights with real-time feedback to build a performance-driven culture. What Youll Do 1. Build Quality Frameworks: Define audit standards and evaluation scorecards for outbound & inbound tele-calling. 2. Call Audits & Insights: Conduct structured audits of customer interacti...

Greetings, for candidates who are residents of Pune and are okay with Work From Office looking in a leading MNC we have a profile for you *Kindly note this a work from office role with job location in Pune Profile - Quality Analyst Customer Support (Voice) Job locatio n - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1 Year Quality analyst Experience Salary - Upto 6.5 - 7 LPA Working days -5 (Rotational Shifts) To get your interviews Scheduled Kindly reach out to our expert HR's *Khushi 7869457739 *Honey 8871997083 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD. PF // ESIC Ben...

Hiring: Quality Analyst / Quality Coach Call Monitoring & Training Location: ITM Group of Institutions, Nerul, Navi Mumbai Role Overview: Were looking for a Quality Analyst to monitor and evaluate counselors’ calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive feedback, conducting call calibration sessions, and organizing refresher trainings to enhance overall performance and call quality. Key Responsibilities: Monitor and evaluate counselors’ calls on quality parameters Provide feedback and coaching to improve performance Conduct call calibration and product refresher sessions Prepare quality r...

Job Summary: We are seeking enthusiastic and results-driven telecallers to join our dynamic real estate sales team. The primary responsibility is to generate and qualify leads, set up appointments, and provide information about our real estate offerings to potential clients. This role requires excellent communication skills, a proactive attitude, and the ability to handle client inquiries efficiently. Key Responsibilities: Lead Generation: Make outbound calls to potential clients from provided databases and generate interest in real estate projects. Follow up on leads generated through marketing campaigns, referrals, and other channels. Client Communication: Engage with prospective clients t...

Role & responsibilities Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits a...

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

Oversee and manage a team of 20 to 25 QA Analysts, ensuring adherence to quality standards and performance metrics. Conduct regular audits to ensure compliance with risk management and quality frameworks. Utilize quality systems and tools to monitor and maintain the quality of transaction processes. Perform root cause analysis to identify and resolve quality issues. Drive process improvement initiatives and implement strategies to enhance quality assurance practices. Prepare and present detailed quality reports and statistics, providing actionable insights to senior management. Develop strategic plans to enhance the overall quality framework and ensure alignment with organizational goals. E-...

The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on qua...

Role & responsibilities 2-3 years of experience in Outbound process (1 year as QA Minimum) Versant 5 (relevant knowledge of the Consulting Industry is preferable) Preferred candidate profile Immediate joiners preferred Call Amit Aswal 9560794551

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Quality Audit Job Location : Vashi Experience : 3 Years to 12 Years Responsibiliti...

As a Training & Content Lead at Thomas Global Logistics Pvt Ltd, your role will involve developing and delivering training programs, creating industry-relevant content, and ensuring content accuracy and alignment with organizational goals. You will be the custodian for keeping all content up to date and training teams effectively. Key Responsibilities: - Develop and deliver training programs - Create industry-relevant content - Ensure content accuracy and alignment with organizational goals - Keep all content up to date - Train teams effectively Qualifications Required: - Training program delivery experience - Development, Content Creation, and Content Management skills - Experience in instr...

Interested Candidates can directly come for the F2F Interview at the given address- Unit no-508,5th floor,welldone techpark Sector-48,Gurgaon, Haryana Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings based on audit find...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...

Role & responsibilities 1. Build Quality Frameworks: Define audit standards and evaluation scorecards for outbound & inbound tele-calling. 2. Call Audits & Insights: Conduct structured audits of customer interactions and provide actionable insights to enhance agent performance. 3. Performance Analytics: Develop quality dashboards and trend reports highlighting agent strengths, improvement areas, and compliance metrics. 4. Calibration & Coaching: Conduct weekly calibration sessions with Trainers, Team Leads, and Operations Managers to ensure consistency in scoring and feedback delivery. 5. Compliance & SOP Adherence: Monitor adherence to brand scripts and process guidelines across all teams. ...

Job Title: Quality Analyst Sales Process Company: Cognizant Technology Solutions Location: Hyderabad Work Mode: Work from Office (5 Days a Week, Weekends Off) Shift: Rotational (Day & Night Shifts AMER/EMEA/APAC Regions) Experience Required: 4 to 8 Years Employment Type: Full-time, Permanent Job Summary The Quality Analyst is responsible for meticulously monitoring, evaluating, and scoring the sales interactions and processes executed by the outbound sales team. The role involves providing detailed, objective feedback to sales professionals and management to ensure high-quality consultative selling, process compliance, and accuracy ultimately driving superior customer experience and increase...