1109 Call Audit Jobs

Role Overview: You will be responsible for call audit, both live and recorded calls, in a team setting. Your role will involve assessing the team's performance based on call duration, number of calls audited, and adherence to Average Handling Time (AHT) standards. You will also be involved in call calibration and sharing feedback with team members. Key Responsibilities: - Conducting call audits for both live and recorded calls - Monitoring team's performance metrics such as call duration and AHT - Sharing feedback with team members on call quality and performance - Participating in call calibration sessions - Maintaining records of number of calls audited - Ensuring adherence to quality stan...

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Urgent Hiring | Tele Quality Analyst / Call Auditor | Chennai Company: Casagrand Builder Private Limited Location: Chennai, Tamil Nadu Experience: 2 4 Years Shift: General Shift Gender Preference: Male & Female Languages Required: Tamil, Telugu, English Job Description: We are hiring an experienced Tele Quality Analyst / Call Auditor to monitor and enhance the quality performance of our telecalling team. The candidate should have strong analytical skills, call auditing expertise, and prior experience in a BPO or telemarketing environment. Key Responsibilities: Monitor inbound and outbound calls for quality and process compliance Evaluate telecaller performance on communication, call handling...

Quality Analyst - International BPO 5 Days Working Graduate Rotational Shift Quality Analyst Salary up to 6.5lpa - 7.5lpa Must have exp. as a Quality Analyst in International BPO ( Banking Domain Mandate) Location - Hyderabad / Bangalore Required Candidate profile Banking Exp Mand WhatsApp - 8750557705 (No Call) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email - qualitydemographic@gmail.com

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Analyze calls to identify areas for improvement and provide feedback to agents. Monitor call quality and analyze data to measure performance against targets. Develop and maintain processes for monitoring and improving call center operations. Collaborate with team members to resolve issues and improve overall efficiency.

We are hiring a Call Quality Analyst with experience in the BPO industry. Experience in insurance or BFSI is an added advantage. The role involves end-to-end QA, monitoring calls, and ensuring quality standards are met.

Role & responsibilities Roles and responsibilities: • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. • Will be responsibility to meet Quality related service level monthly • Randomly monitor calls to ensure Client/TP standards are maintained. • Need to manage BAU, Business intellig...

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Kolkata Must Have 1 Year Experience as a Quality Manager Required Candidate profile Whatsapp: 8750557705 (No Calls) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email Ur CV - Qualitydemographic@gmail.com

Job Description: Trainer Location: Bangalore Department: Learning & Development / Inside Sales Experience: 4-7 Years About NoBroker NoBroker is Indias first and only PropTech Unicorn, transforming the real estate industry with technology-driven, brokerage-free solutions. We enable customers to buy, sell, rent, and manage properties without middlemen, offering a seamless, transparent, and cost-efficient experience. With over 35 million+ users, NoBroker operates in major cities and continues to disrupt the real estate ecosystem with innovation, scale, and customer-centric products. About the Role We are hiring an experienced Trainer to lead capability building for our Inside Sales teams. The i...

Role Overview: You will be joining our team in Noida as a Sr Associate/Asst Manager - Quality Analyst. Your main responsibility will be to ensure the highest standards of quality in our Contact Centre Operations. You will play a crucial role in driving business growth and excellence by conducting call audits, analyzing metrics, and leading quality improvement initiatives. Key Responsibilities: - Conduct call audits and quality checks to maintain quality standards - Analyze call centre metrics and generate reports for identifying areas of improvement - Develop and execute quality improvement plans to enhance business excellence - Collaborate with the team for smooth day-to-day operations - Id...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika: 8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMarque Soluti...

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance, identifying areas of improvement and providing feedback to agents. Perform call calibration exercises to align agent performance with industry standards. Analyze data from various sources (e.g., CRM systems) to identify trends and opportunities for process improvements. Collaborate with team members to resolve issues related to call quality, customer satisfaction, or other operational concerns. Desired Candidate Profile 1-2 years of experience in a similar role within the BPO/call center industry. Strong understanding of call auditing, call monitori...

MNC COMPANY OPENINGS!! QA Analyst Skills- Mandatory -QA From international voice , Call auiting, call monitoring FROM BANKING DOMAIN ONLY Exp- 2 to 15 Years UK Shift NP- Upto 30 Days CONTACT -SHRINIDHI 89516 38495 /shrinidhiizeemanpower@gmail.com

Role & responsibilities • Evaluate Transactions/call/chats as per Training & Competency Scheme / Client approved sampling methodology • Ensure adherence to quality norms as per client specifications; Ensure that internal policies, procedures and compliance regulations are being followed • Ensure that associates perform efficiently and effectively within their assigned areas, with pre - determined performance standards • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement. • Partner with Operations and streamline / enhance metrics • Reduce the learning curve and help enhance the product/process knowledge of new team members • Client Coordinat...

Handle customer surveys & feedback Update process details Perform call audits Support training tasks Manage daily operations Ensure quality & accuracy

Job Title: Assistant Quality Manager Location: Mumbai (Malad) Shift: 24/7 Rotational Shifts Salary: 8 10 LPA Key Responsibilities: Lead and manage quality assurance processes for international banking operations. Drive continuous improvement initiatives using Six Sigma methodologies. Monitor and analyze performance metrics to ensure compliance with quality standards. Handle team management responsibilities, including mentoring and performance reviews. Collaborate with cross-functional teams to implement new tools and technologies for process optimization. Ensure adherence to regulatory and client-specific requirements in all processes. Required Skills & Qualifications: Experience: Minimum 5+...

Job Title Quality Analyst Commute Operations Experience 2–5 years (Voice & Email Quality preferred) Job Summary The Quality Analyst will audit employee commute support interactions (calls and emails), ensure adherence to quality standards, publish quality scores, identify behavioral and process gaps, and work closely with Operations to improve overall service quality. Key Responsibilities Conduct daily audits of calls and emails , ensuring category-wise sampling. Publish daily and weekly quality scores and share insights with Ops teams. Identify BQ and provide actionable feedback. Support Ops through calibration sessions, coaching inputs, and performance improvement actions . Identify proces...

Role & responsibilities High on energy, innovative thinking, passionate and can-do attitude. Firm believer of fostering relationships at all levels to achieve business objectives. Monitor and evaluate training programs effectiveness, success and report on them. Provide opportunities for ongoing development. Maintain a keen understanding of training trends, developments and best practices Good in MS office tools namely Power point, Excel, Word, Content and Script Development Identify and assess future and current training needs of the Employees, End-to-end process, skill & knowledge. Draw an overall training and development plan that addresses the needs and expectations of the Sales force. Co...

Must have Min 1+yrs exp as a Quality Analyst in International Banking Process BPO. Well Versed with RCA/ QC Metrics Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

.Monitor the calls of each adviso .Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Shift: 7:30pm-5:00am Mon-Fri working Required Candidate profile Candidates from Energy Process is preferred Must know Call Auditing and Editing both Willing to work in night shift. Perks and benefits Sat & Sun off Sal always on 1st Fixed + incentives

Leading BPO in Bengaluru & Hyderabad Hiring for Sr Quality Analyst Banking Process Must have minimum 1 year experience in Quality in International BPO in Banking Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Mail Your cv at simmi@Hiresquad.in Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality del...

Monitor calls/chats, identify gaps, provide feedback, conduct audits, ensure quality standards, drive CSAT improvement, prepare reports, and support process enhancement. Experience in QA - BPO (ONLY) required. Call/WhatsApp - 9606906191 / 9606976220 Health insurance Employee state insurance Provident fund Maternity leaves

Audit calls for performance & compliance Coach agents & provide feedback Track reports & suggest improvements Required Candidate profile Strong understanding of call quality frameworks, audit methods, and compliance Excellent communication and feedback-delivery skills Stability and maturity preferred (age 35–50) Perks and benefits Health insurance PF

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...