1198 Call Monitoring Jobs

Your Role We are seeking for Customer Service Advisor(International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate compl...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits . Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking e...

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Mohali Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with ...

Details: Domestic process Rotational shifts Rotational off Location- Mohali 6 days working

The Customer Success Quality Auditor & Trainer (QA) is responsible for ensuring high standards of communication, sales effectiveness, and customer experience across our Customer Success (CS) team. While the role includes auditing WhatsApp, email, and call interactions, its primary focus is on training, coaching, and developing the CS team to excel not only in support but also in sales. The QA will play a pivotal role in training new joiners, running refresher and upskilling programs, and leading special projects to improve team performance, process adherence, and revenue impact. This role requires a blend of strong analytical skills, sales orientation, coaching expertise, and the ability to ...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Role Overview: As a Quality Assurance Specialist, your primary responsibility will be to monitor and evaluate customer service calls to ensure quality standards are met. You will provide feedback and coaching to agents, ensure compliance with company policies and regulations, and analyze data to identify areas for process improvement. Your role will also involve collaborating with management to enhance training materials and refine quality standards. Key Responsibilities: - Listen to live and recorded calls to assess agent performance and customer interactions. - Evaluate interactions based on predefined quality parameters and identify trends for improvement. - Provide constructive feedback ...

As Service Associate -Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and pr...

As Assistant Manager -Payroll,you will be supporting the end-to-end payroll related activities for client while ensuring you are in adherence to the policies and processes. Work from Office and US shifts. Process payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and pr...

As an Assistant Manager - Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are adhering to the policies and processes. Your primary responsibilities include: Process payroll data in accordance with legal, IBM and customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and properly ...

Your Role and Responsibilities: As Assistant Manager -Payroll,you will be supporting the end-to-end payroll related activities for client while ensuring you are in adherence to the policies and processes. Work from Office & US Shifts Process payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconcil...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Roles & Responsibility Asst Manager E & M Responsible for overall Facility management operations in the high raise Responsible for building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Responsible for the preventive and planned maintenance programme are done on time in such a way to minimize maintenance, repair and replacement cost together with minimizing the risk of building operation. Responsible maintaining all the facility related activity in line with all internal management system, Responsible for annual maintenance tracking and coordination with AMC service provider. Responsible for report generation and prepara...

Description: Quality Analyst NOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office. Location: Chennai, Tamil Nadu, India Experience: 2-6 years Preference: Both Male & Female candidates Role & responsibilities We are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA will be responsible for monitoring and evaluating customer interactions across calls, chats, and emails to ensure compliance with quality standards and client expectations. The role requires excellent analytical skills, attention to detail, and the ability to provide constructive feedback to drive continuous improvement in performance...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

Your future role Take on a new challenge and apply your comprehensive cybersecurity expertise in a new cutting-edge field. Youll work alongside dedicated, innovative, and forward-thinking teammates. You'll lead the charge in safeguarding our products and solutions, ensuring they meet the highest cybersecurity standards. Day-to-day, youll work closely with teams across the business (Engineering, Product Development, Legal), strategize cybersecurity approaches, and much more. Youll specifically take care of developing the Cybersecurity Management Plan, conducting Threat Modelling, and defining Cybersecurity Architecture and Requirements. Additionally, you will manage the evaluation of our Prog...

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call ...

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call ...

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionabl...

Roles and Responsibilities Conduct call monitoring to ensure quality standards are met. Analyze calls to identify areas for improvement and provide feedback to agents. Develop and maintain call audit processes to track key performance indicators (KPIs). Collaborate with team members to resolve issues and improve overall customer satisfaction. Provide training and coaching to agents on effective communication techniques.

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Roles and Responsibilities Conduct call quality analysis to ensure adherence to company standards. Monitor calls for quality check and provide feedback to agents on improvement areas. Utilize quality tools such as call monitoring software to track performance metrics. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide timely reports on call quality trends and recommendations for process improvements.

Bpo quality analyst Anyone can apply With a language known Hindi, Marathi, Assamese, Bengali, English oriya With and without experience, both will work Customer support experience Will also work Bpo Quality Experience will also work

- Monitor and evaluate voice interactions for quality assurance. - Maintain audit records and prepare quality reports. Minimum 1 year of experience as a quality analyst on papers Excellent communication in English. call HR : 8355898680