1733 Call Monitoring Jobs

Designation -- Quality Executive Job Description We are seeking a detail-oriented and skilled Data Annotation Specialist to join our dynamic team in Noida. The ideal candidate will have a strong background in data annotation and labeling, with excellent communication skills and a commitment to quality assurance. In this role, you will be responsible for accurately annotating and labeling data to support our ongoing projects. Key Responsibilities : - Perform data annotation and labeling tasks for various data types, including text, images, and audio. - Ensure high-quality outputs by adhering to established guidelines and standards. - Collaborate with cross-functional teams to understand proje...

Responsibilities: * Conduct sales calls audits with focus on quality and performance metrics. * Monitor calls for compliance with company standards and policies. Audit calls of sales persons and report to lead

We are Looking for Team Lead - TeleSales Should have Experience in Inbound (or) Outbound calls& Team handling, Call Audit, Excel TAT Management Query&Audit Management What's App 8870813777

Location: HSR Layout, Bangalore Timings: 11:00 AM 8:00 PM Working Days: 6 days a week Role: Quality Analyst (Sales Process) Were looking for a detail-oriented and proactive Quality Analyst to join our growing team at Leap Scholar . Key Responsibilities: Conduct sales call audits to ensure quality and compliance with company standards Provide constructive feedback and coaching to sales teams Identify training needs and improvement areas Maintain detailed quality reports and performance metrics Requirements: Strong communication and analytical skills Prior experience in sales call auditing or quality analysis preferred Ability to identify trends and provide actionable insights

Roles and Responsibilities Conduct call audits to ensure adherence to process standards, identify areas for improvement, and provide feedback to agents. Perform quality audits to assess agent performance, evaluate their skills, and recommend training or coaching as needed. Develop and maintain quality control procedures, guidelines, and documentation. Monitor calls to detect non-compliance with processes, policies, and procedures; report findings to management for corrective action.

The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service is...

SMPFC Pvt. Ltd. is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey. Shadow and work with experienced managers and leaders to gain an understanding of the roles. Participate in projects and initiatives to demonstrate competence and add value to the organization. Provide support to managers and teams, as needed. Attend meetings, conferences, and other training events to expand knowledge and network with other professionals. Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes. Strong commitment to learning and professional development and be open to feedback and constructive criticism. Ex...

newmark is looking for Subject Matter Expert - Lease Administration to join our dynamic team and embark on a rewarding career journey. Providing guidance and advice on complex technical or business issues. Participating in the development of policies, procedures, and standards. Conducting research and analysis to identify trends, best practices, and emerging technologies. Participating in the development and delivery of presentations, workshops, and training sessions. Reviewing and providing feedback on technical documents, reports, and proposals. Strong analytical and problem - solving skillsExcellent communication, leadership and mentoring skills Disclaimer : This job description has been ...

Cantor Fitzgerald is looking for Subject Matter Expert - Lease Administration to join our dynamic team and embark on a rewarding career journey Providing guidance and advice on complex technical or business issues Participating in the development of policies, procedures, and standards Conducting research and analysis to identify trends, best practices, and emerging technologies Participating in the development and delivery of presentations, workshops, and training sessions Reviewing and providing feedback on technical documents, reports, and proposals Strong analytical and problem-solving skillsExcellent communication, leadership and mentoring skills Disclaimer: This job description has been...

The Senior Specialist - Integrity & Ethics Investigations will be responsible for overseeing and performing confidential and sensitive compliance investigations, forensic data review, managing the intake and triage of complaints, concerns, and inquiries, documenting case information, and developing/writing reports/metrics. This person will also assist in the development of compliance/integrity training content and materials and interact with the global integrity & ethics team. This person will report to the Associate Director, Integrity & Ethics Investigations, and will assist in the development and optimization of R1s compliance investigation team. In this role, the successful candidate wil...

We are looking for a skilled Restaurant Manager / Operations Manager with 5-8 years of experience to lead our team at AXO Lounge & Bar in Andheri West, Mumbai. Roles and Responsibility Manage daily restaurant operations for smooth service delivery. Supervise staff to ensure excellent customer service and maintain high standards. Implement effective inventory management systems to minimize waste and optimize resources. Develop and implement marketing strategies to boost sales and increase brand visibility. Maintain a safe and clean environment for customers and staff. Analyze sales reports and feedback to improve menu offerings and promotions. Job Requirements Proven experience in managing re...

Quality Analyst Location-Gurgaon Please share your cv at surbhi.malhortra@nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Sk...

Quality Auditor (Voice Process) Chandigarh University Company: Chandigarh University Location: Chandigarh, Punjab Experience: Minimum 2 years as Quality Analyst (QA) Mandatory Salary: 30,000 35,000 per month (Based on skills and interview) Gender: Female candidates only Job Description We are looking for an experienced Quality Auditor (Voice Process) to join our team at Chandigarh University . The ideal candidate will have a strong background in inbound/outbound voice process auditing , excellent communication skills, and a keen eye for process improvement. Key Responsibilities Monitor and evaluate inbound & outbound sales calls. Identify quality gaps and provide actionable feedback. Maintai...

Monitor and audit sales calls for quality & compliance Identify gaps and share feedback Maintain scorecard, report, and perf. metrics Analyze trends to improve conversion Conduct sessions and roleplays for skill enhancement

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Role and Key Responsibilities Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per ...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Only Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Audit & review large volumes of sales calls vs benchmarks Identify patterns, insights & improvement areas Submit data-backed reports to managers Support Team Lead with timely feedback on sales employees Health insurance Provident fund Leave encashment

As a Quality Analyst in the BPO industry, your role will involve monitoring and evaluating inbound and outbound calls to assess the quality of service provided by call center agents. You will be responsible for developing and maintaining quality assessment criteria and standards in alignment with company policies and customer expectations. Providing constructive feedback and coaching to agents based on evaluation results will be essential to foster a culture of continuous improvement. Your key responsibilities will include: - Monitoring and evaluating inbound and outbound calls - Developing and maintaining quality assessment criteria and standards - Providing feedback and coaching to agents ...

As a Customer Service Representative at TriNet, you will be responsible for resolving general, low complexity customer issues and inquiries through various channels such as phone, email, chat, and service cases. Your key responsibilities will include: - Working towards resolving customer issues effectively and ensuring proper triage and escalation of more complex inquiries - Documenting all customer interactions in the CRM system (Salesforce) - Managing open cases in the CRM system to resolution promptly while keeping customers informed of status - Meeting established key performance indicator metrics and contributing to customer retention and satisfaction goals - Striving for first contact ...

Rapyder Cloud Solutions is looking for Lead to join our dynamic team and embark on a rewarding career journey Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the companys products/services addressing or predicting clients objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Develop entry level staff into valuable salespeople Disclaimer: This ...

cloudmantra is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent com...

Hi, We have a walk-in interview for Quality analyst for UK shifts. Education HSC & above Experience - 1 yr & above (experienced in any international customer support) Good spoken skill in English is required Work from office only Shift timings UK shifts Salary Details - Experience (1yr & above) Ctc 4 Lakhs Per Annum - 25k take per month (Salary Not Negotiable) Should be able to join immediately 5 days working a week and 2 days week-off Fixed Week Offs on Saturday and Sunday Free cab facility provided for pick and drop (*25km radius, doorstep pick and drop) If interested, walk-in to the below address Foundever CRM India pvt ltd TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ...