2070 Call Monitoring Jobs

Office handling, Guest calls, handling cients in office

- Should have on paper Experience as a QA. - BPO and Quality domain Experience is Mandate. - Excellent communication skills.

Urgent hiring of Quality Analyst (Calls Monitoring & Call Audits) . We are hiring for Malad West, Mumbai. Candidate should have 1 year experience in calls Auditing. *Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar) , Or can share resume at brijeshkumar@paisabazaar.com* Job Description - Strong Communication and Interpersonal Skills. Responsible to auditing calls and sharing feedback to agents. Analytical and problem solving Skills, Basic Knowledge of Excel. Responsible for conducting audits on defects received for metrics and providing effective. coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by dri...

Key Responsibilities - Audit customer service calls and chat interactions to ensure compliance with process guidelines and customer experience standards. - Apply 7 QC tools to analyze performance trends and recommend corrective/preventive actions. - Deliver structured feedback to agents using established feedback models. - Conduct and participate in calibration sessions with stakeholders to align scoring standards and evaluation criteria. - Collaborate with operations and training teams to drive process improvements and enhance customer satisfaction. - Prepare and maintain QA reports, dashboards, and documentation for management review. Required Skills & Qualifications: - Language Proficienc...

Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Must have exp in telecom process. .

Dear Candidate, Urgent opening with leading bank. Interested candidate can revert bak with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973 The Quality Analyst-Elite Banker plays a critical role in ensuring excellence in customer interactions at the Virtual Relationship Manager (VRM) Smart Banker Centre. This role involves monitoring calls made by VRMs to their portfolio customers, guiding them on proper closures, and ensuring adherence to bank policies. The Quality Analyst ensures that product and service pitches are accurate and aligned with the banks standards. The role requires close collaboration with VRMs, their supervisors, and cross-functi...

MNC hiring Process Trainer/ Team Lead / Quality Analyst Banking process experience is mandatory BPO experience is mandatory Credit card experience preferred for more details Contact - Shruti 9289133009

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136

Job description Hiring for QA on Immediate basis BPO Experience is mandatory Job Location- Sector 18, Gurgaon (Haryana) 5 days working 9 hours shift No cab facility BPO Experience is mandatory..Role & responsibilities Auditing of calls and complete analysis of service requests. Preparation of daily dashboards & Analysis of reports/data. Sharing daily reports & Quality Scores with the team. Sharing One-O-One Feedback with agents on the basis of audits. Participating in internal & external calibration sessions with Quality/Operations. Analysis of Service requests and sharing RCA. Data analysis and making designated reports. Works with Operations team to develop the overall process improvement ...

Job Description : Quality Analyst Responsible for improving the quality through various process corrections and meeting the goals as required by the team through call monitoring and providing actionable insight measure the compliance against established or designed expectations of telecaller behaviour ROLES AND RESPONSIBILITIES:- Implement and monitor call recordings and performance to access functionality, reliability and quality of the sales process Should be able to lead and manage new implementation in quality process to improve metrics consistently Conduct calibration sessions with the telecallers and team leaders to ensure scoring is appropriate Audit the required number of calls for t...

Job Title: Sales Quality Assurance Specialist Location: Mumbai Department: Quality Assurance Type: Full Time Language Preference - Kannada, Malayalam ________________________________________ Job Summary: We are seeking a detail-oriented and analytical Quality Assurance Specialist to monitor and evaluate the performance of our sales team. This role ensures that sales representatives adhere to company standards, processes, and regulatory requirements while consistently delivering high-quality customer interactions. ________________________________________ Key Responsibilities: Evaluate recorded and live sales calls, emails, and CRM entries for quality and compliance. Develop and maintain QA sc...

**Job Description for Senior Executive Quality Audit at Info Edge India Ltd:** As a Senior Executive in the Quality Audit team at Info Edge India Ltd, you will play a critical role in ensuring that our services and products meet the highest quality standards. You will be responsible for conducting thorough audits of our processes, analyzing performance metrics, and implementing quality improvement initiatives across various departments. Your work will directly contribute to enhancing customer satisfaction and operational efficiency. **Key Responsibilities:** - Conduct regular audits of operational processes to assess compliance with company policies, standards, and regulations. - Analyze dat...

Qualifications and Skills: Silvermine Group helps companies bring offline processes online, saving time and money. Webring modern internet software to main streets across America. Since our founding over adecade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers interests first. Silvermine Group is a 14-year-old SaaS Company that building E-commerce, SaaS companies in the cloud for the US market. Learn more about us. Please find the URLs below for your reference Software Product offering from Silvermine Group eform2290 Company URL: https://www.silverminegroup.com/ Job Summary: The Quality Analyst is responsible for monitoring, evaluating, a...

We are seeking a dedicated Process Trainer to join our team In this role, you will be responsible for delivering process knowledge and soft skills training to both new and existing staff, ensuring effective service delivery You will conduct training needs analysis, develop tailored training materials, and assess session outcomes to enhance overall process efficiency Collaboration with Operations and support functions will be key to organizing refresher sessions and improving staff performance Your role will involve designing and updating training modules for IELTS/Digital Exams, creating individual learning plans, and ensuring all materials are accessible and up to Monitoring trainee progres...

Required Quality Analyst Experience - 1 to 5 years In Quality Analyst only from US Travel Location:- Gurgaon salary upto:- 40k ( Depends On Interviews) Night Shift SHARE CV 7991129288

Job Opportunity: Quality Analyst AR (US Healthcare Medical Billing) Location: Bengaluru & Trichy Experience: 3+ Years Department: Medical Billing Designation: Quality Analyst / Senior Quality Analyst (AR Calling) Greetings from Vee Healthtek! We are currently hiring for an immediate opening for the position of Quality Analyst AR in the US Healthcare domain. Note: Candidates currently working as a QA ("on paper") will be preferred. Required Skills: Strong domain knowledge in US healthcare and medical billing Excellent verbal and written communication skills Proficiency in MS Word and Excel Strong analytical abilities and understanding of healthcare claims processing Ability to manage multiple...

Quality analyst- International process International BPO Rotational Shifts and off 5 days working

Candidate must have atleast 1 year of exp in Travel sales process Required Candidate profile excellent communication skills Perks and benefits both side cabs 5 days working

Monitor and evaluate inbound and outbound call quality. Analyze call data to identify trends and areas for improvement. Provide actionable feedback and coaching to Tele callers. Ensure compliance with company policies and standards.

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best pr...

Hi Job Seekers, Job Title: Quality Analyst Chat Process Location: Noida CTC: Up to 5 LPA Working Days: 5.5 Days (Rotational Shifts) We are looking for an experienced Quality Analyst (QA) to monitor and evaluate chat interactions to ensure high-quality customer experience and adherence to company standards. Key Roles & Responsibilities: Monitor and evaluate chat interactions to ensure compliance with quality standards, SOPs, and client guidelines Conduct regular quality audits and share detailed feedback with agents and team leaders Ensure adherence to SLAs, KPIs, and CSAT targets Maintain documentation of quality findings and action plans Assist in process improvement and best practice imple...

We re looking for a passionate and experienced Dog Trainer to help pet parents train their dogs in obedience, behavior, and social skills using positive reinforcement techniques. Responsibilities: Conduct 1-on-1 training sessions Address behavioral issues (e.g., aggression, anxiety, leash pulling) Create personalized training plans Educate pet owners on follow-up practices Track progress and provide feedback

We re looking for a passionate and experienced Dog Trainer to help pet parents train their dogs in obedience, behavior, and social skills using positive reinforcement techniques. Responsibilities: Conduct 1-on-1 training sessions Address behavioral issues (e.g., aggression, anxiety, leash pulling) Create personalized training plans Educate pet owners on follow-up practices Track progress and provide feedback

We re looking for a passionate and experienced Dog Trainer to help pet parents train their dogs in obedience, behavior, and social skills using positive reinforcement techniques. Responsibilities: Conduct 1-on-1 training sessions Address behavioral issues (e.g., aggression, anxiety, leash pulling) Create personalized training plans Educate pet owners on follow-up practices Track progress and provide feedback

We re looking for a passionate and experienced Dog Trainer to help pet parents train their dogs in obedience, behavior, and social skills using positive reinforcement techniques. Responsibilities: Conduct 1-on-1 training sessions Address behavioral issues (e.g., aggression, anxiety, leash pulling) Create personalized training plans Educate pet owners on follow-up practices Track progress and provide feedback