1198 Call Monitoring Jobs - Page 5

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 11 Days Ago job requisition idREQ419130 You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission ofclient approved cost sheet to JLL office and follow up for invoice from JLL off...

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Be...

What this job involves You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Assist in collecting and analyzing energy consumption data. Support the implementation of energy-saving initiatives. Help maintain and update sustainability documentation and reports. Participate in energy audits and site assessments. Contribute to the development of sustainability strategies and action plans. Assist in monitoring and reporting on key performance indicators (KPIs) related to energy and sustainability. Support the team ...

Hiring for Quality Analyst Designation: Quality Analyst Shifts : Night Shifts Exp : Minimum 2 years of experience required Budget : 6.5 LPA (including 10% variable pay) Location- Ambattur, Chennai Please call Hemant 9715166618 for more info. Responsibilities for Quality Analyst Conduct regular evaluations of technical support interactions, to assess adherence to quality standards and service level agreements (SLAs). Identify trends, patterns, and recurring issues in customer interactions, and provide actionable insights to management for process improvements and training initiatives. Develop and implement quality assurance (QA) processes, guidelines, and evaluation criteria to ensure consist...

Greetings !! Hope you all are doing well ! Hiring For Quality Analyst Service Desk Role at Pune & Bangalore Location Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. *Kindly note this a work from office role. *1 Year International Call Quality analyst Experience is mandatory. Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor Profile - Quality Analyst (Voice) Qualification :- * Graduates Willingness to work in rotational shifts Working days -5 Salary - Upto Rs 6 LPA For Pune Location Salary - Upto Rs 7 LPA For Bnagalore Location Technical Skills - General support kn...

Your Role We are seeking for Customer Service Executives (International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills. In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate ...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridg...

Quality analyst- Develop health medical billing International BPO Rotational Shifts 5 days working

The Contact Centre Executive Quality ensures that all customer interactions are monitored, evaluated, and optimized to maintain high service standards. This role is critical in driving customer satisfaction, identifying training needs, and improving overall operational efficiency within the contact centre. Key Responsibilities Monitor and evaluate inbound and outbound calls, emails, and chats to ensure compliance with company quality standards. Conduct regular audits of customer interactions and provide feedback to agents to improve performance. Identify trends, recurring issues, and areas for improvement in service delivery. Collaborate with training and operations teams to implement qualit...

Required Skills and Experience 4+ Years of experience in service desk quality analyst. Improve the quality of the process by implementing Defect Prevention methodologies, identifying wastes and driving process improvement actions. Create a quality culture, keeping people focused on understanding the customer's needs Come up with solutions that address or exceed customer's needs and expectations Initiate changes in procedures to continually improve performance Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given. Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given. Ensure team is focused on updating tickets fr...

Role Objective: The role objective of an Outpatient Coding (ED profee & Facility, Multispecialty EM, Ancillary etc.) Associate Operations Manager is to oversee and ensure accurate coding of Outpatient Facility medical records, maintain compliance with coding guidelines and regulatory requirements, and provide guidance and support to the coding team to achieve operational efficiency and quality standards. Essential Duties and Responsibilities: As a Team Leader: Leading and managing the Surgery coding team, including allocating inventory, monitoring performance, and ensuring adherence to deadlines. Quality Assurance: Performing coding audits to ensure accuracy, compliance with coding standards...

Job Title: Team Leader International Voice Process Experience Required: Minimum Qualification: Graduation Minimum 2 years of experience as a S r. Quality Analyst in an International Voice Process Salary: Attractive If interested, call Anushka at +91 90360 01770 OR Email your updated resume to anushkaizee@gmail.com

Experience: 2 - 6 Years Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida Education: Any Graduate - Any Specialization, PG - Any PG Course Other Certification: For QA-English - No certification required No of openings: 4 Industry Type: BPO Role: Quality Analyst Shift: US Shifts Role Overview We are seeking a full-time, on-site Quality Analyst to monitor English calls. Key Responsibilities: Should have strong oral & written communication in English language Should be target oriented Ability to provide clear guidance and direction to the associates for performance improvement. Ability to monitor calls and provide feedback with coaching advice. Should be known to qualit...

Designation : Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedback with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes iden...

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to e...

Manager - Sales Quality (AI-Powered Auditing) Role Purpose: To lead, build, and scale NxtWave's Sales Quality function. This role is responsible for establishing the strategic direction for call auditing, managing a team of quality analysts, and acting as the primary stakeholder in the development of our AI-powered auditing platform to drive sales excellence. About the Role: We are seeking an experienced and strategic leader to become the Manager of our new Sales Quality division. You will be responsible for building this critical function from the ground up, hiring and mentoring a team of quality analysts, and setting the gold standard for sales conversations at NxtWave. This is a manageria...

About The Role To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop re...

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Noida location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologies...

We are searching for a seasoned and driven Commercial Real Estate Sales with strong business development skills to join our dynamic team. The ideal candidate will possess a proven track record of success in commercial real estate sales and management, with the ability to drive business growth, foster strong client relationships, and ensure the continued success of our commercial real estate sales division. About the Role: Business Development: Drive the expansion of our commercial real estate portfolio by identifying new business opportunities, cultivating relationships with potential clients, and expanding our market presence. Transaction Management: Develop and run transactions with team i...

MNC COMPANY OPENINGS !!!! Role - Sr. Quality Analyst ( SHOULD BE FROM BPO BACKGROUND FROM INTERNATIONAL VOICE IS A MUST ) Exp - 2 - 4 Yrs Rotational shift Loc - Chennai CONTACT - shrinidhiizeemanpower@gmail.com / 89516 38495

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 4 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 3.8 LPA Assistant Manager Training Minimum 6 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As An Assistant Manager Training is mandatory. CTC upto 6 LPA Experience From E- Commerce Process in Call Center BPO is Added Advantage BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandato...

Warm Greetings from Rivera Manpower Services! We are hiring for the role of Senior Analyst (Service Support Associate) in the US Healthcare Insurance process. Location: [Bangalore] Shift: US Shifts Experience: Minimum 4+ years in International Voice with specific experience in Insurance / Healthcare (mandatory) / Banking /financial Services Voice can apply Qualification: Graduate (15 years of education 10+2+3) Requirements: Minimum 4 years of international voice experience in Insurance / Healthcare domain Strong client servicing and stakeholder management background Excellent verbal & written communication skills In-depth knowledge of US Healthcare Insurance regulations Proactive and self-dr...

Role Description 1. Operational Performance 2.1 Handle above threshold value transactions for the territory / teams in line with quality and turn around targets. 2.2 Provide support to the team by acting as the first line of escalation for agent related queries, process/regulation updates. 2.3 Set and monitor progress on performance goals and objectives for the reporting teams 2.4 Responsible for day-to-day productivity, Turn around Time (TAT) and Quality Management of reporting teams. 2.5 Responsible for efficient Queue Management and task allocation to reporting 2.6 Ensure timely and comprehensive communication with the Client teams to ensure that the transaction processing is seamless. 2....

Hello Job Seekers, We are hiring for Quality Analyst for Bangalore location and Lucknow for one of the multinational BPO. Please go through the job description - Job Posting: Quality Analyst Location: Bangalore, Kudlugate (GNR) and Shivaji Nagar (EH) Salary: Upto 5.5 LPA (based on experience) Experience: 4+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Posting: Quality Analyst Location: Lucknow Salary: Upto 3.5 LPA (based on experience) Experience: 3+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Roles and Responsibilties - Monitor and Evaluate Interactions: Assess customer calls, emails, chats, and other communication channels for adherence to q...

Documentation Participate and contribute towards SOP standardization initiatives Update the training material with the necessary changes/modifications emanating from SOP modification Create new Training material (including on-line training) basis on the needs Review and update training materials (for new hire training as well as production training) on a regular basis 2. Training delivery For the new hire training - produce a comprehensive training plan covering pre-process, process and post process training phases in consultation with the Territory Manager for all in scope products 2.2 Carry out the Pre process , Process and Post process training for the new hire batch with the responsibili...