2070 Call Monitoring Jobs - Page 5

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136

Department: PIA (Process Improvement Adherence) Work days- 6 days with Mondays fixed off The Quality Analyst for Sales /Servicing is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales/services representatives or agents. The primary goal is to ensure that sales/service calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales/ service calls to ens...

SUMMARY Hiring: Quality Analyst AR Calling (US Healthcare Process) Location: Kolkata, India Salary: Up to 60,000 per month Shift: 5:30 PM 2:30 AM / 6:00 PM 3:00 AM Week Off: Fixed Saturday & Sunday Gender: Male candidates only Key Responsibilities: Audit AR Calling calls to ensure accuracy and process compliance. Identify errors, gaps, and improvement areas. Provide feedback and guide agents on performance improvement. Maintain daily/weekly quality reports and audit summaries. Participate in calibration sessions and support refresher training. Ensure adherence to HIPAA, call scripts, and quality standards. Work with Operations to implement corrective actions and improve overall quality. Requ...

Job Description Job Title: Quality Analyst - (Call Audit) Location: Kochi, Hyderabad, Chennai Role & responsibilities High performance delivery on all quality parameters. Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion. Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach. Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement. Reduce learning ...

Hello Folks, We are hiring for Quality Analyst Work Location - Noida 5 Days working Night shift Perks and Benefits - Cab facility 1 - Must have Internation voice process experience 2 - Must be good in communication 3 - Must have experience in International voice process 4 - Must have BPO experience only Interested candidates can share their resume - neha.amodtiwari@corrohealth.com

Dont meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your experience doesnt align perfectly with every single qualification in the job description, nobody s perfect - and we encourage you to apply. You just be the right candidate for this or other roles. Job Summary The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or serv...

Must have Min 1+yrs exp as a Quality Analyst in US/ UK International Banking Process (Voice/ Collections/ Payments) Well Versed with RCA/ QC Metrics US UK Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

We are searching for candidates who want to have a great career and willing to learn in a fast paced environment. We are an organization who will provide all the required Facility, Training and Tools to our new hires to make their career dream come true. We are company who believe that every individual contribution is valuable. We are excited to announce that we have opening for our Domestic Voice business. We want Hard working & talented candidates to join our energetic, Passionate, transparent, and collaborative teams! If you're looking for a workplace where you can Learn, grow, make a difference and also have fun, we would like to hear from you! Quality Analyst Position at iEnergizer Noid...

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Chennai location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. Details Shift Timings :General shifts City:Chennai Siruseri Mode : Classroom No of working Hours-5 days/ 9 hours Assignment duration -3-6 months Start date Immediate

Job Title: Assistant Manager, Customer Experience Location: Zoomcar (Hybrid/On-site) About the Role We are looking for an experienced Assistant Manager, Customer Experience to lead and optimize our support operations. In this role, you will drive efficiency, enhance customer satisfaction, and streamline processes to ensure a seamless support experience. Key Responsibilities Lead a team of 50+ customer experience specialists, ensuring high performance and engagement. Optimize and manage CRM and CCaaS tools, including Freshdesk, Freshchat, Simplify360, Smartflo or other similar tools Identify and implement strategies to reduce support concerns, enhance CSAT, and improve operational efficiency ...

Manages telecaller team to achieve daily targets, monitors calls, provides guidance, maintains discipline and reports, conducts training, assigns tasks, coordinates with other departments, ensures customer satisfaction and adherence to protocols. Health insurance Provident fund

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Job Title: Quality Auditor Specialist Department: Retail Operations Enrich Salon Stores, Pune, covering all stores in Pune. About the Role The Quality Auditor – Specialist at Enrich Salon Retail Stores ensures that customer interactions and in-store service delivery meet the highest standards of quality and compliance. This role involves monitoring calls, evaluating store-level performance, analyzing trends, and preparing actionable reports using advanced tools and Excel dashboards. The position requires strong analytical skills, attention to detail, and the ability to collaborate effectively with store teams and leadership. Role & responsibilities 1. Call Monitoring & Evaluation Monitor inb...

Roles and Responsibilities Hiring for QTL Location: Bangalore For QA Location: Jaipur. Conduct call audits, calibrations, and monitoring to ensure quality standards are met. Utilize QC tools such as BQM, Dashboards, KPIs, and Metrics to identify areas for improvement. Provide feedback on performance gaps through CSAT analysis and Pareto charts. Implement Six Sigma methodologies to resolve issues related to defect prevention. Collaborate with team members to achieve SLA targets using TNI, BQM, RCA, TNA, PIP, (Total Network Inventory) management. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com

• To audit the calls of the team • Identify the escalation cases & do the Root Cause Analysis • Document feedback for all calls by EOD to the respective supervisors • Identify process gaps during audits &raise necessary requests to close the same Required Candidate profile • Min. 2 years of call monitoring experience, pref. from a Sales / Voice-based environment • Excellent oral, written, & interpersonal communication skills • Exceptional listening and analytical skills Perks and benefits Provident Fund & MI Performance Based Incentives

The Quality & Training Manager will be responsible for ensuring that operational delivery meets the highest standards of quality and compliance, while also driving training initiatives that enhance employee performance and client satisfaction. This role will oversee quality audits, training programs, and continuous improvement initiatives across multiple projects, ensuring consistency and excellence in service delivery. Key Responsibilities Develop and implement quality assurance frameworks, policies, and procedures across all projects. Conduct regular audits, call monitoring, and performance reviews to ensure adherence to SLAs and client expectations. Analyze quality metrics and provide act...

Education: Graduate (Mandatory) Location: Navi Ghansoli Process Expertise: Trading processes/Stock process Shifts - Rotational Shifts with rotational off (general shifts) Certification: NISM 7 or NISM8 certified (not mandate) To audit calls/ mails as per grid defined by clients on a daily basis Should have good expertise in stock process aware about the terminologies like customer order placement concerns, all segments in stock, order terminology, buy & sale order, order types, profit and loss for the day, IPO knowledge domain experience. Record feedback and to let the Customer service rep know about his/her areas of improvements Bring in necessary changes to the process and constant updatin...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

As a Senior Quality Analyst in US Residential Mortgage Underwriting at Firstsource Solutions, you will play a crucial role in ensuring the quality of underwriting processes for US mortgages. Your responsibilities will include: - Monitoring agents to identify errors, deviations, and initiating corrective measures. - Providing actionable data to internal support groups. - Generating account-specific QA reports and maintaining a timely & accurate QA database. - Conducting feedback sessions with agents and participating in the design of call monitoring formats and quality standards. - Compiling and tracking performance at both team and individual levels. - Participating in customer and client li...

As a Quality Analyst, you will be responsible for monitoring and evaluating sales calls in the international voice process. Your main tasks will include: - Auditing inbound sales calls for quality and compliance - Providing constructive feedback to sales agents - Maintaining QA reports and performance dashboards - Identifying training needs - Collaborating with team leads to ensure quality standards are met Qualifications required for this role include: - Minimum 1-2 years of QA experience in international voice sales - Proficiency in using QA tools, call monitoring, and CRM systems - Strong analytical, listening, and communication skills - Willingness to work night shifts This is a full-tim...

Job Description: Position: Quality Manager (Call Center) Reporting To: Business Head Role Overview: The Quality Manager will oversee and ensure the quality of all customer interactions across incoming calls, outgoing sales calls, Wati chats, and operational communication. The role focuses on monitoring, evaluating, and improving customer experience across the call center. Key Responsibilities: ? Monitor incoming calls, evaluate call handling, script adherence, and service quality. ? Review Wati/WhatsApp chats for tone, accuracy, TAT and customer satisfaction. ? Audit outgoing sales calls for lead conversion quality and follow-up standards. ? Prepare weekly quality reports and highlight gaps ...

About the Role We are hiring a detail-oriented and analytical Quality Analyst (Analyst QA) to join our team in Gurgaon. The ideal candidate will have hands-on experience in call quality monitoring, performance evaluation, coaching, and identifying improvement opportunities. This role will support the customer service operations team through continuous quality enhancement, compliance monitoring, and data-driven insights. Responsibilities Quality Monitoring & Auditing Monitor live and recorded customer interactions to assess quality, communication, empathy, and compliance metrics. Evaluate agent adherence to scripts, SOPs, process guidelines, and regulatory requirements. Performance Feedback &...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Role & responsibilities: Lead and coach a team of 8-10 Quality Auditors, ensuring consistent performance and development. Provide ongoing guidance, mentoring, and support to Quality Auditors to enhance audit effectiveness and accuracy. Identify training and quality gaps and coordinate with relevant teams for timely interventions. Resolve Knowledge Management (KM) issues with real-time corrective actions. Support daily huddles with relevant and impactful content. Collaborate with operations and training teams to address process challenges and drive improvements. Deliver hyper-care support to new agents during their first 3 months. Maintain strong process knowledge and ensure adherence to clie...

Roles and Responsibilities : Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Collaborate with team members to develop and implement effective quality control processes. Provide subject matter expertise on call calibration, call monitoring, and quality tools to enhance overall performance. Analyze data from call recordings to measure agent performance against established benchmarks. Job Requirements : 2-6 years of experience in a BPO or call center environment. Strong understanding of call audit, call calibration, call monitoring, and quality assurance principles. Excellent subject matter expertise in the insurance industry with knowledge of...