1741 Call Monitoring Jobs - Page 5

Greetings, for candidates who are residents of Pune and are okay with Work From Office looking in a leading MNC we have a profile for you *Kindly note this a work from office role with job location in Pune Profile - Quality Analyst Customer Support (Voice) Job locatio n - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1 Year Quality analyst Experience Salary - Upto 6.5 - 7 LPA Working days -5 (Rotational Shifts) To get your interviews Scheduled Kindly reach out to our expert HR's *Khushi 7869457739 *Honey 8871997083 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD. PF // ESIC Ben...

Hiring: Quality Analyst / Quality Coach Call Monitoring & Training Location: ITM Group of Institutions, Nerul, Navi Mumbai Role Overview: Were looking for a Quality Analyst to monitor and evaluate counselors’ calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive feedback, conducting call calibration sessions, and organizing refresher trainings to enhance overall performance and call quality. Key Responsibilities: Monitor and evaluate counselors’ calls on quality parameters Provide feedback and coaching to improve performance Conduct call calibration and product refresher sessions Prepare quality r...

Job Summary: We are seeking enthusiastic and results-driven telecallers to join our dynamic real estate sales team. The primary responsibility is to generate and qualify leads, set up appointments, and provide information about our real estate offerings to potential clients. This role requires excellent communication skills, a proactive attitude, and the ability to handle client inquiries efficiently. Key Responsibilities: Lead Generation: Make outbound calls to potential clients from provided databases and generate interest in real estate projects. Follow up on leads generated through marketing campaigns, referrals, and other channels. Client Communication: Engage with prospective clients t...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose This position is open with Bajaj Finance ltd. Achieving & exceeding Business goals and targets for Commercial Vehicle Finance. Managing & grooming of the team to achieve their respective targets Duties and Responsibilities Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans Creating a strong & compliant sales culture to drive business. Sales Force Management, data management and efficient use of call center leads Dealer visit along with sales manager/FOS Portfolio management €“ 99% zero bucket collections Maintaining FEMI at 9% across location & span Monthly 5 days location travel Ensure teams adherence to sales governance & compliance processes Adherence...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Responsible for support to Rural €˜Branch service & cashier Ensuring policy adherence and meeting the KPIs at branches Ensuring adherence to Process & Policies QA for the request tagged in CRM & receipt updated in FinnOne / Pennant by Branch cashiers Provide Feedback to branch users on error & improving the ac...

Job Purpose To ensure that all DDF partners follows compliance & RBI guidelines Duties and Responsibilities Compliance 1. Manage Audit Support team and frequency of Audit intervals 2. Analyse the Audit report and identify the new area for audit wherever it is applicable 3. Co-ordinate with DDF Vendors for compliance guidelines €“ DRA / COC etc 4. To give inputs to CP to improve their performance based on the concurrent audit reports. 5. Arrange Trainings with DDF FOS and ensure RBI guidelines are followed at each channel partner 6. Suggest corrective and preventive action plans for process improvement 7. Investigate suspicious cases shared by field team and share the final observations with ...

Dont meet every single requirementStudies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your experience doesnt align perfectly with every single qualification in the job description, nobody s perfect and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution ...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose This position is open with Bajaj Finance Ltd. Duties and Responsibilities Responsible for Policy Drafting, Existing policy changes and implementation of Policy rules on System Responsible for Portfolio Management for Loan portfolio according to annual operating plans and Risk KPIs Responsible to developing new program / DOEs which are relevant for Digital loan process. Responsible for AOP delivery on various risk KPIs Working closely with the Tech team to completely coding of Risk Policy through Rule Engine on BFDL lending platform. Responsible for getting UAT testing of risk rules coded & sign off. Ensuring that the Rule Engine in the BFDL Loan Platform is working as coded and E...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Role & responsibilities Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits a...

We’re hiring a Team Leader – Outbound Process to lead and motivate a team, monitor calls, ensure quality, analyze performance, provide coaching, handle escalations, and drive sales targets while maintaining smooth operations and team efficiency.

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quali...

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

Oversee and manage a team of 20 to 25 QA Analysts, ensuring adherence to quality standards and performance metrics. Conduct regular audits to ensure compliance with risk management and quality frameworks. Utilize quality systems and tools to monitor and maintain the quality of transaction processes. Perform root cause analysis to identify and resolve quality issues. Drive process improvement initiatives and implement strategies to enhance quality assurance practices. Prepare and present detailed quality reports and statistics, providing actionable insights to senior management. Develop strategic plans to enhance the overall quality framework and ensure alignment with organizational goals. E-...

The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on qua...

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Quality Audit Job Location : Vashi Experience : 3 Years to 12 Years Responsibiliti...

We are looking for a skilled Team Lead with 6-8 years of experience to join our team in the Employment Firms/Recruitment Services Firms industry. The ideal candidate will have a strong background in Pyspark and excellent leadership skills. Roles and Responsibility Lead a team of professionals in designing, developing, and implementing Pyspark solutions. Collaborate with cross-functional teams to identify business requirements and develop technical solutions. Develop and maintain large-scale data processing systems using Pyspark. Ensure high-quality deliverables by reviewing code reviews and providing feedback. Mentor junior team members to improve their skills and knowledge. Participate in a...