2070 Call Monitoring Jobs - Page 4

School : GLENDALE Campus : Financial District Country : India Qualification : Bachelors of/In OverView : The primary role of a teacher is to deliver classroom instruction that helps students learn and develop students' abilities, interests and coordinate through mode of creative activities. Responsibility : Responsible for classes of students from 6 to 10 years old Develop lesson plans in line with curriculum objectives Present lessons that cater to the needs of the whole ability range within the class Ensure the classroom environment meets standards for safety and cleanliness Assessing, recording and reporting on the development and progress of students. Communicating, consulting and provid...

Monitor calls/chats, identify gaps, provide feedback, conduct audits, ensure quality standards, drive CSAT improvement, prepare reports, and support process enhancement. Experience in QA - BPO (ONLY) required. Call/WhatsApp - 9606906191 / 9606976220 Health insurance Employee state insurance Provident fund Maternity leaves

Audit calls for performance & compliance Coach agents & provide feedback Track reports & suggest improvements Required Candidate profile Strong understanding of call quality frameworks, audit methods, and compliance Excellent communication and feedback-delivery skills Stability and maturity preferred (age 35–50) Perks and benefits Health insurance PF

About Global New Accounts (GNA) The Global New Accounts (GNA) team reviews and approves new and existing customer applications, delivering a one-touch service experience to U.S. customers. As the first face of American Express, the team plays a critical role in driving extraordinary customer satisfaction. GNA operations include both inbound and outbound servicing, covering multiple functions such as Flex, ERT, Fraud, and 900 Card Replacement. The team consists of 15+ Customer Care Professionals (CCPs) committed to delivering service excellence and supporting business growth. Purpose of the Role The Team Leader - GNA is responsible for leading a high-performing team of CCPs to deliver excepti...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

* This includes tasks like data entry, record keeping, and ensuring data accuracy. * Processing sales orders, managing customer data, maintaining records. * Handling customer inquiries or issues that don't require direct interaction Perks and benefits Yearly bonus.

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Hiring Asst Manager - Quality Min 5 -10 yrs exp with 2+ yrs as Asst Mgr Quality Should be aware of 7QC Tools,excellent comms Lean Six Sigma Certified Job Location :- Noida Required Candidate profile Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Responsibilities: * Conduct call audits with 7QC methodology * Monitor calls for quality assurance in banking processes * Ensure compliance with industry standards * Collaborate on continuous improvement initiatives Provident fund

Hiring Quality analyst professionals for the leading MNC Location: Hyderabad Shift: US (night )shift experience: 4-9 years excellent communication skills should have relevant experience into Quality analyst Work from office 5 days a week

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...

Role & responsibilities and JD: Candidate should know Tamil and English. Candidate should be aware about Quality KPI and KRA Candidate should be working in Banking Domain atleast for 1 year as Quality Email- sonia.shukla@digitide.com Contact No- 9681078331

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

ROLE: Sr Quality Analyst DESIGNATION: Sr Quality Analyst LOCATION: Bangalore YEARS OF EXPERIENCE: 2 Years We are a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Evaluate transactions/calls/chats as per Training & Competency Scheme / approved sampling methodology Ensure adherence to quality norms as per specifications; ensure that internal policies, procedures, and compliance regulations are being followed Ensure that associates ...

Roles and Responsibility- Should have experience / knowledge in CBB/ Real Estate / FMCG/ Technical Conduct call audits to ensure quality standards are met. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to identify patterns and areas for improvement. Provide training and coaching to team members on quality procedures and best practices. Handle team performance, provide feedback, and coach team members. Interested candidates can connect with - Simran Rana - 9137514621 or can share resume on simran.rana1@teleperformancedibs.com

Lead and manage the Quality team across BPO operations Define, implement, and monitor quality frameworks, SOPs, and KPIs Conduct call audits, process audits, and compliance reviews Analyze quality performance trends and prepare MIS & dashboards Required Candidate profile Graduate / Postgraduate preferred 7–12 years of experience in BPO Quality (3+ years as Quality Manager) Strong exposure to Voice & Backend processes Analytical, reporting & people management skills Perks and benefits Leadership role with high business impact

The Senior Specialist - Integrity & Ethics Investigations will be responsible for overseeing and performing confidential and sensitive compliance investigations, forensic data review, managing the intake and triage of complaints, concerns, and inquiries, documenting case information, and developing/writing reports/metrics. This person will also assist in the development of compliance/integrity training content and materials and interact with the global integrity & ethics team. This person will report to the Associate Director, Integrity & Ethics Investigations, and will assist in the development and optimization of R1s compliance investigation team. In this role, the successful candidate wil...

Achrol Lodge is looking for Trip Advisor to join our dynamic team and embark on a rewarding career journey We are looking for a highly skilled and experienced Trip Advisor to join our team at Achrol Lodge. The ideal candidate will have excellent communication skills and the ability to provide exceptional customer service. Roles and Responsibility Provide expert advice on travel destinations, including itinerary planning and booking arrangements. Develop and maintain relationships with clients to understand their travel preferences and needs. Conduct thorough research on travel destinations, including accommodation options and activities. Collaborate with other teams to ensure seamless execut...

Role Overview: I'm looking for a Sales Quality Analyst who can own the quality function end-to-end from monitoring sales calls to coaching team members and improving overall performance through actionable insights. The role requires someone confident, process-driven, and assertive enough to influence outcomes constructively while working closely with operations teams. UK Shift (Drop facility via Cab) Key Responsibilities: Audit sales calls and assess based on process, persuasion, and presentation quality Deliver timely and constructive feedback to agents Conduct RCA and flag recurring quality or compliance issues Support coaching and training for underperformers Maintain audit data and dashb...

Urgent hiring of Quality Analyst (Calls Monitoring & Call Audits) . We are hiring for Gurugram And Delhi. Candidate should have 1 year experience in calls monitoring. *Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar) , Or can share resume at brijeshkumar@paisabazaar.com* Job Description - Strong Communication and Interpersonal Skills. Responsible to auditing calls and sharing feedback to agents. Analytical and problem solving Skills, Basic Knowledge of Excel. Responsible for conducting audits on defects received for metrics and providing effective. coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by d...

Roles & Responsibilities Conduct call monitoring and call audits to evaluate service quality. Identify gaps in communication, process adherence, and customer handling. Provide feedback to agents to improve performance and customer satisfaction. Maintain quality reports and share insights with the operations team. Ensure compliance with company quality standards and guidelines.

2–5 years of experience as a Call Auditor / Quality Analyst Background in Admissions, Counselling, Call Center, BPO, or Sales QA Strong analytical and listening skills Experience in quality reporting, documentation, and feedback delivery Required Candidate profile Call Auditors / Quality Analysts to monitor, evaluate, and enhance call quality across counselling and call center operations. ensuring SOP adherence, communication standards, accuracy in counselling. Perks and benefits Full Meals Accommodation Laundry Services

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136 IMMEDIATE JOINERS

As a Quality Analyst for Inbound International Voice Process, your role will involve the following responsibilities: - Call Monitoring - Listening and auditing for International Voice Process - Conducting Calibration sessions in sync with the QA team - Analysis for inbound/outbound calls - Monitoring and evaluating inbound and outbound calls - Developing and conducting briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities Preferred candidate profile: - At least 1 year of experience in the same field - Good Communication Skills - Good Analytical & Interpretation skills - Willingness to work in rotational shifts This position of...

As a Call Center Executive specializing in Financial Products Sales, your role will involve initiating outbound sales calls to potential customers to promote and sell various financial products. It will be crucial for you to develop a strong understanding of the company's financial products such as loans, insurance, investment plans, and credit cards. Building rapport with customers, understanding their financial needs, and providing personalized solutions will be essential to drive sales and meet or exceed daily and monthly sales targets. Your responsibilities will also include adhering to regulatory guidelines and internal policies while communicating information about financial products, ...