1198 Call Monitoring Jobs - Page 4

Role Responsibilities: Lead and motivate a team of 20 call center operators. Drive collection efficiency by improving RPC%, PTP%, and kept rates. Conduct regular coaching, performance reviews, and shift meetings. Manage roster, shrinkage, and performance improvement plans. Job Requirements: 46 years of experience in tele-collections or customer service operations. Strong analytical and reporting skills with proficiency in call metrics. Experience in attrition control and call center team supervision. Knowledge of dialer systems and contact center operations preferred. 4o

Role Responsibilities: Manage a team of 15 outbound operators handling 04 bucket collections. Monitor KPIs and SLA adherence, ensuring individual targets are met. Conduct call audits, team meetings, and prepare performance reports. Oversee recruitment, coaching, roster management, and attrition control. Job Requirements: 24 years of team leadership experience in outbound collections. Strong skills in monitoring performance and motivating teams. Proficiency in coaching, report generation, and workforce planning. Excellent communication and interpersonal skills.

Role Responsibilities: Conduct daily, weekly, and monthly audits as per defined targets. Provide timely feedback and ensure TAT adherence. Log in and handle calls for direct understanding of customer interactions. Participate in calibrations and team briefings to ensure quality consistency. Job Requirements: 13 years of experience in quality analysis or call auditing. Strong understanding of QA processes and customer behavior. Proficiency in reporting and variance control. Initiative-driven with a focus on continuous improvement.

Role Responsibilities: Conduct daily, weekly, and monthly call audits as per targets Provide timely feedback and support quality improvements Participate in calibrations and maintain variance control Prepare and publish audit reports within agreed timelines Job Requirements: 13 years of experience in call quality or QA in BPO/financial services Strong attention to detail and communication skills Proficient in audit tools and reporting Ability to take initiative for process enhancements

Hiring for Quality Analyst _ ( Only Whats up 9738998874 Salman ) Core Competencies & Requirements: Minimum of 2 years experience in the Customer Care Center with at least 1year experience in auditing calls, emails or chats. Must be rated satisfactory or better in all areas of performance and currently not on any policy violation. Must be at a senior associate level or higher Requires the application of special or skill knowledge and/or pertinent techniques to work assignments Requires the ability to work and make decisions independently Requires the ability to communicate effectively (verbally and written) Requires analytical skills with ability to visualize and articulate concepts. Maintain...

BUSINESS TRANSFORMATION CONSULTANT-TALENT DEVELOPMENT OPTIMIZATION PROCESSES As Service Associate -Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out t...

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas: Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake r...

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas: Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake r...

Role & responsibilities Operational Excellence Results - Norms / Tgts / Plan Assumptions 1. Productivity - Helpdesk Support Call Monitoring 2. Helpdesk Telephone Handling 3. Office Timing 100% of calls to log using CW without escalation. Assign Engineer within 15 min. No communication lapse - 100% Attendance & Clarity on the EU & case details 100% adherence Implementation and Execution 1. Follow up the Support Ticket - severity based 2. Identify & Assign case to Engineer 3. Proper updates to Customer 4. Scheduling of Preventive Maintenance 100% adherence Coordinate with Technical Manager if required 100% adherence on - P1 & P2 Cases 100% adherence with successful Delivery & Reporting Skill D...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Building Manager Business Property and Asset Management, What this job involves You will be responsible fo...

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE perfo...

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE perfo...

POSITION GOALS To provide Engineering support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM reports pertaining to assigned Facilities To achieve excellence in preventive maintenance programs at (Client) with highest standards and ensure energy conservation practices. Provide support to other facility as and when required. DUTIES & RESPONSIBILITIES Operations : Support & reporting to Facility Manager with dotted line to City Chief Engineer for engineering operations. Owner of site engineering infrastructure, electrical/ mechanical / Major civil & plumbing as assigned. Responsible for preparation of critical spares list for all installati...

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audits to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate in site-related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE perf...

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audits to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate in site-related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE perf...

remote typeOn-site locationsMumbai, MH time typeFull time posted onPosted 4 Days Ago job requisition idREQ423764 Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/manag...

remote typeOn-site locationsNoida, UP time typeFull time posted onPosted 2 Days Ago job requisition idREQ424388 Position Senior Executive Customer Relationship Business Property and Asset management, Noida Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by co...

remote typeOn-site locationsNoida, UP time typeFull time posted onPosted 2 Days Ago job requisition idREQ424388 Position Senior Executive Customer Relationship Business Property and Asset management, Noida Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by co...

remote typeOn-site locationsGurugram, HR time typeFull time posted onPosted 2 Days Ago job requisition idREQ406755 Position: Apprentice, Energy and Sustainability. Business Property and Asset Management What this job involves You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Assist in collecting and analyzing energy consumption data. Support the implementation of energy-saving initiatives. Help maintain and update sustainability documentation and reports. Participate in energy audits and site assessments. C...

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 6 Days Ago job requisition idREQ421528 Technical Manager Property And Asset Management What this job involves You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team, and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utility services at the site with the help of the technician team. Prepare and implement planned preventive mai...

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 8 Days Ago job requisition idREQ410833 Position Transition Manager,Hyderabad Business Property and Asset Management What this job involves You will oversee the entire bouquet of Building Management Services provided at the site. Your role will be to ensure smooth operations at the facility/building by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensure usage of proper LOTO & permits Control and monitor the preventive maintenance carried out as per schedule. Organize and attend HSE meeting, trainings and address HSE issues. Ensure team attendance (workplace acc...

remote typeOn-site locationsGurugram, HR time typeFull time posted onPosted 2 Days Ago job requisition idREQ394264 Position Building Manager Business Property and Asset Management, What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submi...

remote typeOn-site locationsGurugram, HR time typeFull time posted onPosted 2 Days Ago job requisition idREQ394264 Position Building Manager Business Property and Asset Management, What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submi...

* Assist with tasks such as answering calls, responding to emails. *Manage social media *Research: Analyze data and conduct market research to identify target audiences and their needs

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 11 Days Ago job requisition idREQ419130 You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission ofclient approved cost sheet to JLL office and follow up for invoice from JLL off...