334 Call Monitoring Jobs - Page 2

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Hiring Quality Analyst with 1+ yr experience in BPO/telemarketing. Monitor & evaluate calls, provide feedback, ensure script compliance & service quality. Strong English, QA tools knowledge & outbound sales QA experience preferred.

Quality Analyst Profile In Noida Location Call Auditing Salary upto 3 lac 6 days working Day shifts Location:- Noida sec 62 whatsapp :- 9311447553 Required Candidate profile Domestic calling Experience Required Experience in Auditing the calls and giving feedback to the agents Minimum 6 to 12 months of experience in QA profile English should be Good

Apply Now. Job Title. Associate, Planning & Scheduling. Job Description. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.. Role And Key Responsibilities. The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams.. The Lead WFM Analyst is responsible for team project organization, centralized and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership.. As a core and major responsibility candidate should be able to Monitor real-time queue, schedule adherence & attendance.. Resolve escalated issues and requests from site management. Root cause analysis of SLA deviations, action plan development and resolution. Optimize breaks the day of or day before the actual schedule. Schedule ADHOC intra-day training requests and update schedules. Produce and analyze daily efficiency reports (representative availability, access level etc.). Key daily exception requests and update schedules. Crosstrain with Scheduling Analyst. Attend centralized and/or site management meeting, as required. Cater to real time adhoc requests as and when required Preparation of daily / Weekly / Monthly MIS reports & presentations / decks. Key Skills And Knowledge. Required good communication skills.. Required good knowledge of MS Excel & Power point.. Clarity on basic WFM metrics must require i.e. service level, AHT, Shrinkage, attrition etc. Proficiency with computers. Willing to work 24*7. A candidate with Scheduling & Forecasting skills will be preferred.. Ability to handle pressure situations. Driving for self-learning and knowledge enhancement. Educational qualification: Graduate. Disclaimer:-. 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location:. IND Chandigarh DLF IT, Tower C, Site 2. Language Requirements. Time Type:. Full time. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Apply Now. Show more Show less

Date 7 Jun 2025 Location: Vadodara, IN Company Alstom Req ID:455668 JOB TITLE & JOB CODE Job Title (Job code) Project T&C (T esting & C ommissioning ) Manager (PrTCM) (IN-TT-01_001; IN-TT-01_002; IN-TT-01_003; IN-TT-01_004) PURPOSE OF THE JOB To get customer acceptance in due time for the given project To comply with T&C Work Package QCD ( Q uality- C ost- D elay) commitments and EHS ( E nvironment, H ealth, S afety) requirements for the given project To insure REX ( R eturn of E xperience) towards platforms and site teams ORGANISATION Organisation structure (job belongs to...) Industrial Reports directly to Site T&C Director (IN-TT-00) Other reporting to Chief Operation (IN-MT-02) Direct reports n.a. Network & Links Internal T&C Test Engineering Manager, Serial Test Manager, Serial Test EPU Manager Project Chief Engineer, Chief Operation, Train level & Sub-System roles Engineering Mtiers representatives of each domain & experts Validation Test Manager (TVE) Industrial Production Manager, Line Managers, Supply Chain Manager, Planning Manager Quality Industrial Quality Manager, SQA Manager DIS (D igital I nformation S ystems ): SIG teams Integrating & Participating Units External Customer representatives, suppliers MAIN RESPONSABILITIES Performance measurement Customer acceptance (start of contractual warranty) in respect with contract No fatality nor severe accident related to projects activities T&C Work Package QCD (to date + estimated at completion vs budget) Saving action plan in the background of the yearly budget Projects solution reference library updates Responsibilities Define clear and exhaustive Train Acceptance Criteria-PrTCM. Responsible for Serial Testing and Commissioning. He relies on Site T&C structures to provide and manage train managers and drivers for serial testing and commissioning activities. Definition of the expected vehicles configuration and quality level at the Hand Over from Manufacturing line milestone. To pronounce T&C Go/No Go decision, in narrow interface with PIM and PrQSM at milestone Hand-Over from manufacturing to testing (PC9) at milestone Hand-Over from testing to quality (PC11) Accountable of T&C contract documentation (tests programs, tests description, delivery planning, acceptance criteria, jigs and special tools, records, associated workload and workstation organization (TAKT)) based on contractual and design technical requirements. To supervise the global customer acceptance performance, for the T&C scope of work, integrating components and sub-systems contributions. To ensure, by early contact with Engineering with DFO, the testability of the trains/vehicles. To comply with projects T&C QCD commitments, acting as Work Package Owner, in compliance with CPR process. Efficient and transparent interface with the Warranty Implementation teams working in customers depots Ensures EHS is fully considered in project T&C scope. Reports Deviations, Near-misses and Accidents. To capture and report non-conformities and ensuring they are properly managed and closed, liaising with engineering, validation, RAMS ( R eliability, A vailability, M aintainability, S afety), manufacturing and site Quality. To ensure REX ( R eturn of E xperience) is fully taken into account. MAIN REQUIRED COMPETENCES Educational Mandatory Masters degree in engineering or equivalent Desirable Scholarship dedicated in Railway industry Experience Mandatory Minimum 5 years experience in Testing & Commissioning of Electrical, Control, onboard communications & network systems within process industry, railways or factory automation and minimum 2 years experience in Test Engineering (T&C Methods) Fluent in English language Desirable Be familiar with high-risk activities in association with Electrical work and EHS requirements Competencies & Skills: Have a good understanding of key electrical and/or mechanical processes (in particular earthing & bonding, cabling, protection and instrumentation, ) Strong leadership; result-driven mindset Ability to foster communications between multiple stakeholders (product engineering, manufacturing engineering, industrial functions) Ability for negotiation, problem-solving and efficient decision-making in complex environment Ability to work across sites/functions in a multi-cultural environment Team spirit approach and good communication skills You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone. Job Type:Experienced

Date 9 Jun 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Testing & Commissioning Engineer in Bangalore were looking for Your future role Take on a new challenge and apply your extensive testing and commissioning expertise in the dynamic field of railway signalling. Youll work alongside innovative, committed, and safety-conscious teammates. You'll contribute significantly to the success of our projects and programs by executing testing activities in line with Alstoms high standards and regulatory requirements. Day-to-day, youll work closely with teams across the business (Field Operation Test & Commissioning, Validation & Verification, and Project Management), ensuring rigorous test execution and reporting, and much more. Youll specifically take care of preparing testing procedures and documentation, but also support the V&V team and perform tests on platforms/in factories as required. Well look to you for: Preparing and executing test activities for various projects or bids Ensuring compliance with EHS procedures and quality standards Using and maintaining the tools and equipment for test activities Maintaining personal protective equipment (PPE) and safety standards Reporting any risks identified during testing activities Supporting continuous improvement by providing feedback to the hierarchy All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Engineering or equivalent diploma Experience or understanding of Testing & Commissioning activities in the railway industry Knowledge of EHS standards and quality control processes Familiarity with MS Office tools (Word, Excel, PowerPoint) Proficiency in the English language Excellent communication skills Agility and time management skills Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our supportive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards senior technical and managerial roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Career Area: Operations : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. To ensure timely reporting of Hazards and near miss. Training to operators on good safety practices Daily/monthly safety reports/target completion Active participation in Zero waste to landfill practices To ensure First time right products by developing Operator. Identifies top paint defects & implementing action plans for resolution.Daily efficient production planning to meet organisation production target Daily Line efficiency monitoring, analysis and action plan implementation on losses. To monitor and control absenteeism, Manpower handling-Deployment, multiskilling. Maintain accurate & up-to-date records material consumption (paint, Chemical, packaging material etc). Monitor& control material usage & waste to minimize cost. Posting Dates: June 18, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon Call whatsapp if you have banking exp Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities Monitor calls/Chats/Emails to ensure Client/ TP standards are maintained Provide 100% feedback to Agent on the basis of their performance Conduct briefings for the teams Participation in Calibrations (Internal & External) Perform regular quality checks and supervise the process Circulating daily / monthly reports to internal management Ensure adherence to Quality SLAs Work closely with the teams to achieve Qualitative targets specified by the Client. Focused on Quality & Integrity of the processes Preferred candidate profile : Minimum 2 years and above of work experience, Call center, service industry with Customer service experience. Should have prior experience in Quality Education and specific training : Graduate & Above Knowledge of Quality Tools Interested candidates reach me on this mail id : rozy.rozy1@teleperformancedibs.com

Responsibilities: * Conduct call audits, monitor calls, ensure quality through regular checks. * Collaborate with teams on improvement initiatives, provide feedback.

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. Professionally communicate findings with leaders through reports, emails, and chat platforms. Accurately and efficiently deliver quality measurements to support operations. Identify areas for improvement and present findings to leadership for coaching and performance enhancement. Create and deliver client assignments for QA database Help create and maintain speech analytics Perform other duties as assigned. Maximum CTC Offer Range: 2 Lacs to 2.5 Lacs Per Annum Immediate Joining Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088

Leading BPO in Chennai Hiring for Quality Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working LOCAL CANDIDATES PREFERED Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Call Center Executive

Monitor and evaluate inbound/outbound calls, emails of the Pre Sales team. Ensure adherence to quality standards, communication protocols, and customer service expectations. Identify process gaps and recommend improvements to enhance team efficiency and lead conversion rates. Maintain quality audit reports and provide regular feedback to team leaders and management. Work closely with the training team to design refresher training modules based on quality assessments. Track and report KPIs like TAT, lead handling accuracy, and follow-up effectiveness. Conduct quality calibration sessions with the Pre Sales team to align on performance standards. Provide actionable insights from customer interaction analysis to improve processes and conversion. Required Skills & Qualifications : Bachelors degree in Business Administration, Marketing, or related field. 3 - 5 years of experience in a quality assurance or analyst role, preferably in real estate or a sales-driven environment. Strong analytical and communication skills. Knowledge of CRM systems (Salesforce) is a plus. Ability to work collaboratively and manage multiple priorities. Proficiency in Call Audit Tools, MS Excel and reporting tools.

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: sonam.singh1@igtsolutions.com Contact : 9953150816 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Noida Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 15000 NTH + PF & ESIC

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Bhubaneswar only not for Jamshedpur neither Kolkata.Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bhubaneswar only not for Jamshedpur neither Kolkata.Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants. Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss. Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions. Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business. Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment. Provide formal product/process refresher training to facilitate ongoing learning. In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative. Maintains comprehensive working knowledge of policies, procedures, and benefits. Preferred Skills & Requirements: Management Skills. Attention to Detail. Leadership Motivational Skills. Strong Communication Skills. Multitasking. Customer Service. Problem-Solving Skills. Creativity. Ability to Work Well Under Pressure. Performance Management. Ability to Foster Teamwork. Organization. Ability to Educate Others. Basic Computer Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.

TOURISM FINANCE CORPORATION OF INDIA LIMITED Experience: Fresh MBA/CA from a premier in Role: Business Origination, Credit Underwriting, Credit Monitoring Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles. Participate in projects and initiatives to demonstrate competence and add value to the organization. Provide support to managers and teams, as needed. Attend meetings, conferences, and other training events to expand knowledge and network with other professionals. Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes. Strong commitment to learning and professional development and be open to feedback and constructive criticism. Excellent communication, interpersonal, and problem-solving skills. Experience: Fresh MBA/CA from a premier in Role: Business Origination, Credit Underwriting, Credit Monitoring

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. We are looking for non technical experience in BPO industry Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230