2070 Call Monitoring Jobs - Page 2

We re looking for a passionate and experienced Dog Trainer to help pet parents train their dogs in obedience, behavior, and social skills using positive reinforcement techniques. Responsibilities: Conduct 1-on-1 training sessions Address behavioral issues (e.g., aggression, anxiety, leash pulling) Create personalized training plans Educate pet owners on follow-up practices Track progress and provide feedback

We re looking for a passionate and experienced Dog Trainer to help pet parents train their dogs in obedience, behavior, and social skills using positive reinforcement techniques. Responsibilities: Conduct 1-on-1 training sessions Address behavioral issues (e.g., aggression, anxiety, leash pulling) Create personalized training plans Educate pet owners on follow-up practices Track progress and provide feedback

Quality audit, bpo sector, call monitoring, not from technical background. Exp -5yrs

About the Team Join PayUs dynamic Inbound Sales Team in Gurgaon, where innovation meets opportunities in the fast-paced fintech industry. Our team is at the forefront of digital payments solutions, working with diverse clients from startups to enterprise-level businesses. We foster a collaborative environment that values expertise, customer-centricity, and results-driven performance. As part of our pre-sales function, youll work closely with sales executives, technical teams, and product specialists to deliver exceptional customer experiences and drive business growth. About the Role We are seeking a skilled and detail-oriented Quality Manager to oversee and enhance the quality standards of ...

Role & responsibilities Overall, BPO Exp 4 years, 2 years as QA on paper is must. To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedback to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs ...

Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for ...

Title: Senior executive, Sales Call Quality Auditor Desired Experience: 2-4 years (Min 2 years including 1 year in Sales Audit) Required Educational Qualification: Graduate in any field Roles and Responsibilities: Listen to and analyze recorded or live sales calls. Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. Track and report on individual and team performance metrics, identifying trends and areas for improvement. Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. Conduct regular feedback sessions with sales representatives, offering constructive ...

Role Overview: As a Call Center Call Quality Executive, your role will involve monitoring and evaluating inbound and outbound calls for quality adherence. You will be responsible for ensuring compliance with company policies, scripts, and regulatory requirements. Additionally, you will provide real-time guidance and intervention during live calls to assist agents and improve customer interactions. Your focus will be on feedback, coaching, reporting, analysis, training support, process improvement, and enhancing customer satisfaction. Key Responsibilities: - Call Monitoring & Evaluation: - Assess inbound and outbound calls for quality adherence. - Identify improvement areas in agent communica...

Job Title: Quality Analyst / QA Specialist (BPO Data/Call Quality - Night Shift). Experience: 2 to 3 Years. Location: Ambattur. Industry Type: BPO / KPO / Customer Service. Employment Type: Full Time, Permanent. Job Highlights: Mandatory: 2-3 Years in Quality/Assurance role in BPO Industry . Mandatory: Must be comfortable with Night Shift timings. Expertise in Data Entry Quality Monitoring and compliance. Accountable for meeting high evaluation productivity (2-3 forms/hour). Experience in conducting Internal/External Audits and managing the Rebuttal Process . Role and Responsibilities: Conduct end-to-end quality monitoring for data entry/transactional processes. Prepare comprehensive Quality...

Excellent English Speaking skills mandatory Min 5 years exp in call audit of outbound calls Good knowledge of QC tools Exp in VRM will be added advantage

Join FatakPay Digital Pvt Ltd as a Call Quality Analyst! Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years’ experience and strong analytical skills required.

Job Description : Quality Analyst RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR T...

Roles and Responsibilities: • Listen to and analyze recorded or live sales calls. • Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. • Track and report on individual and team performance metrics, identifying trends and areas for improvement. • Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. • Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips. • Assist in developing and enhancing call scripts, quality checklists, and sales playbooks. • Partner with team leaders (TL) in leadin...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

** 2-4 Yrs Exp in US Call Quality Audit ** . - Audit Calls & Measure Quality Score - Check Agent Behavior & Give Feedback - Customer C-SAT & NPS Analysis - Maintain Quality Standards . DON'T APPLY VIA NAUKRI Call 022-4614-1600 W/App CV: 888-464-3032 Required Candidate profile 2-4 Yrs of Exp in US Voice Call Quality Audit - REQUIRED ---- Excellent Spoken English - REQ Must have Personal Laptop + Wi-Fi Mon-Fri Part-Time: 1-2 Hours/Day Permanent WFH WhatsApp CV: 888-464-3032 Perks and benefits Part-Time: 1-2 Hours/Day Permanent WFH

As a Quality Analyst, your role will involve monitoring, assessing, and enhancing the performance of the calling team to ensure high service quality and customer satisfaction. Your responsibilities will include: - Monitoring and evaluating inbound and outbound calls to assess quality, compliance, and adherence to scripts and procedures. - Scoring calls based on defined quality parameters such as accuracy, empathy, product knowledge, and resolution. - Providing detailed feedback to agents and team leaders to improve their performance and service delivery. - Collaborating with trainers and supervisors to identify training needs and assist in content development. - Maintaining and updating qual...

As a Calling Quality Analyst at our company, your role will involve monitoring, assessing, and enhancing the performance of our customer service representatives and Sales Team. You will play a crucial part in ensuring adherence to company standards, regulatory compliance, and enhancing customer satisfaction levels. Key Responsibilities: - Monitor inbound and outbound calls to evaluate the quality of service provided. - Assess agent performance based on predefined quality parameters such as accuracy, empathy, call handling, and compliance. - Identify trends, gaps, and training needs through thorough call analysis. - Provide constructive feedback and coaching to agents and team leaders. - Deve...

Greetings From Ishmeet Consultant !! Hiring for Quality Analyst Profile Salary Upto 8lpa Noida Location Call Simran at 9212535259 for more information. Note :- Looking for International Voice Exp.

Greetings From Ishmeet Consultant !! Hiring for Quality Analyst Profile Salary Upto 8lpa Noida Location Call Simran at 9212535259 for more information. Note :- Looking for International Voice Exp.

Walk In Interview scheduled on Saturday 20-Dec-2025. Report between 10 to 11 AM. Carry your resume. We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equiva...

We are looking for Process monitoring analyst for Gurgaon Location Candidates should have experience in call monitoring and call audit. Role Purpose This role is responsible for Review of Internal process as per defined guidelines to identify deficiency if any, highlight issues to the process owners. Monitoring and evaluation basis the pre-defined policies by Risk and publishing of agreed MIS for Stakeholders. Role Accountability 1. Monitoring and evaluation basis pre-defined policies by Risk 2. Share feedback/ error with stakeholders as per the audit findings 3. Field visit to conduct monitoring (need based) 4. Liaison with the frontline team for sharing feedback on monitored transactions 5...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Urgent Hiring | Tele Quality Analyst / Call Auditor | Chennai Company: Casagrand Builder Private Limited Location: Chennai, Tamil Nadu Experience: 2 4 Years Shift: General Shift Gender Preference: Male & Female Languages Required: Tamil, Telugu, English Job Description: We are hiring an experienced Tele Quality Analyst / Call Auditor to monitor and enhance the quality performance of our telecalling team. The candidate should have strong analytical skills, call auditing expertise, and prior experience in a BPO or telemarketing environment. Key Responsibilities: Monitor inbound and outbound calls for quality and process compliance Evaluate telecaller performance on communication, call handling...