1741 Call Monitoring Jobs - Page 2

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Only Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Audit & review large volumes of sales calls vs benchmarks Identify patterns, insights & improvement areas Submit data-backed reports to managers Support Team Lead with timely feedback on sales employees Health insurance Provident fund Leave encashment

As a Quality Analyst in the BPO industry, your role will involve monitoring and evaluating inbound and outbound calls to assess the quality of service provided by call center agents. You will be responsible for developing and maintaining quality assessment criteria and standards in alignment with company policies and customer expectations. Providing constructive feedback and coaching to agents based on evaluation results will be essential to foster a culture of continuous improvement. Your key responsibilities will include: - Monitoring and evaluating inbound and outbound calls - Developing and maintaining quality assessment criteria and standards - Providing feedback and coaching to agents ...

As a Customer Service Representative at TriNet, you will be responsible for resolving general, low complexity customer issues and inquiries through various channels such as phone, email, chat, and service cases. Your key responsibilities will include: - Working towards resolving customer issues effectively and ensuring proper triage and escalation of more complex inquiries - Documenting all customer interactions in the CRM system (Salesforce) - Managing open cases in the CRM system to resolution promptly while keeping customers informed of status - Meeting established key performance indicator metrics and contributing to customer retention and satisfaction goals - Striving for first contact ...

Rapyder Cloud Solutions is looking for Lead to join our dynamic team and embark on a rewarding career journey Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the companys products/services addressing or predicting clients objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Develop entry level staff into valuable salespeople Disclaimer: This ...

cloudmantra is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent com...

Hi, We have a walk-in interview for Quality analyst for UK shifts. Education HSC & above Experience - 1 yr & above (experienced in any international customer support) Good spoken skill in English is required Work from office only Shift timings UK shifts Salary Details - Experience (1yr & above) Ctc 4 Lakhs Per Annum - 25k take per month (Salary Not Negotiable) Should be able to join immediately 5 days working a week and 2 days week-off Fixed Week Offs on Saturday and Sunday Free cab facility provided for pick and drop (*25km radius, doorstep pick and drop) If interested, walk-in to the below address Foundever CRM India pvt ltd TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ...

Qualification : 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification : Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.W...

Key Responsibilities • Evaluate Counselling Calls: Review sales calls / sessions per day and assess against KPIs such as script adherence, objection handling, compliance, product knowledge, and customer engagement. • Call Scoring & Feedback: Maintain structured scorecards for each call and deliver clear, constructive feedback to sales counsellors, highlighting both strengths and improvement areas. • Monitor Daily Metrics: Track and analyse daily activity metrics (call volume, counselling sessions, conversions, etc.) to ensure alignment with performance targets. • Trend & Gap Analysis: Identify recurring strengths, common challenges, and skill gaps in calls to inform training and coaching ini...

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity We are seeking a highly experienced and client-facing Global Director of Training and Quality to lead global BPO operat...

The Quality Analyst is responsible for monitoring and evaluating the quality of inbound and outbound calls, chats, and emails handled by the operations team. The role ensures that customer interactions are aligned with company standards, compliance requirements, and client expectations. The QA will provide actionable feedback, identify training needs, and contribute to continuous process improvement to enhance overall customer satisfaction and performance quality. Key Responsibilities: Monitor and evaluate agent interactions (calls) to ensure adherence to quality standards, process compliance, and customer service guidelines. Conduct regular audits and prepare detailed quality reports highli...

About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank s retail receivables, with a sharp focus on loss containment , cost efficiency , and portfolio sustainability Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution RPMG engages delinquent customers with multiple repayment solutions and ficial counseling, promoting responsible credit behavior and long-term ficial health This approach aligns with the bank s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contri...

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologi...

[Australian Process/Immediate Joiners with excellent English Communication Skills Preferred] Job Title: Quality Analyst cum Trainer Location: Sector 48, Gurugram Department: Sales Process Reports To: Operations Manager Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement. Key Responsibilit...

Roles and Responsibilities : Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Monitor calls to assess customer satisfaction, agent performance, and overall call quality. Analyze data from call recordings using tools like 7QC, Pareto Analysis, Fishbone Diagram, RCA (Root Cause Analysis), CSAT (Customer Satisfaction) to improve processes and reduce errors. Collaborate with teams to implement corrective actions based on findings from audits and monitor progress towards achieving desired outcomes. Job Requirements : 4-8 years of experience in Quality Assurance or related field in BPO/Call Centre industry. Strong understanding of QC tools such as...

Total 6 Yrs exp out of this 1 yrs exp as a Assistant Manager Quality&Training Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Pune Required Candidate profile We are Hiring Assistant Manager Quality&Training Work from Office Pune Call or Whatspp cv Sri 8851792136 Neha 8287267407

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Profile - Quality Analyst (International Process) Location - Noida Salary - upto 6 LPA Qualification -Any Graduate Experience - 1-3 Year in International Process Skills -Excellent Communication Contact - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

We are looking for a highly skilled and experienced General Physician to join our team at Metropolis Healthcare Limited India. The ideal candidate will have 1 to 5 years of experience in the field. Roles and Responsibility Conduct thorough medical examinations and diagnose patients' conditions. Develop and implement effective treatment plans. Collaborate with other healthcare professionals to provide comprehensive care. Stay updated on the latest medical research and advancements. Provide guidance and support to junior staff members. Participate in quality improvement initiatives to enhance patient care. Job Requirements Strong knowledge of medical procedures and protocols. Excellent communi...

We are looking for a highly skilled and motivated Tele Counselor to join our team in Nashik. The ideal candidate should have 0 to 4 years of experience. Roles and Responsibility Provide expert counseling services to clients via phone calls. Develop and implement effective counseling strategies to meet client needs. Build strong relationships with clients to understand their concerns and provide personalized support. Collaborate with other teams to ensure seamless service delivery. Maintain accurate records of client interactions and progress. Stay updated with industry trends and best practices in counseling. Job Requirements Excellent communication and interpersonal skills. Ability to work ...

As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for improvement, and providing constructive feedback to help optimize sales effectiveness, compliance, and customer satisfaction. Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation. Deliver detailed and actionable fee...

Pierian Services is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our user...

Klay - Founding Years Learning Solution is looking for Early Years Facilitator to join our dynamic team and embark on a rewarding career journey The Facilitator will be responsible for guiding and managing group discussions, workshops, and meetings to ensure productive and effective outcomes This role involves planning, coordinating, and executing facilitation sessions, fostering an inclusive and collaborative environment, and supporting participants in achieving their objectives Key Responsibilities:Session Planning and Preparation:Design and develop session agendas, materials, and activities Coordinate with stakeholders to understand objectives and expectations Arrange logistics, including...

Soham ERP Solutions Pvt. Ltd. is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for yo...