Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Info Edge
>
Sales Call Quality Auditor II Job Hai II Infoedge

Sales Call Quality Auditor II Job Hai II Infoedge

Info Edge

1 - 3 years

4 - 6 Lacs

noida

Posted:5 hours ago| Platform:

Apply

Skills Required

call audit quality audit sales call audit call monitoring communication skills quality monitoring call quality feedback call calibration sales audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title: Senior executive, Sales Call Quality Auditor

Desired Experience: 2-4 years (Min 2 years including 1 year in Sales Audit)

Required Educational Qualification: Graduate in any field

Roles and Responsibilities:

Listen to and analyze recorded or live sales calls.

Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques.

Track and report on individual and team performance metrics, identifying trends and areas for improvement.

Provide weekly, monthly, and quarterly reports on call quality and key performance indicators.

Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips.

Assist in developing and enhancing call scripts, quality checklists, and sales playbooks.

Partner with team leaders (TL) in leading team meetings for metrics improvement

Participate in strategic projects for the campaign/line of business (LOB)

Identify and escalate any potential quality issues per defined process

Suggest process/system improvements based on common customer concerns

Accomplish other responsibilities assigned by management

Ensure all sales calls adhere to company standards, regulatory requirements, and legal guidelines.

Drive quality initiatives, contests, and campaigns for the assigned span

Work closely with the training department to align quality findings with training programs and sales development initiatives.

More Jobs at Info Edge

Corporate Sales/B2B Sales II 99Acres II Chennai

Chennai

2 - 6 yrs

INR 7 - 12 Lacs

Senior Executive

Noida

Experience: Not specified

INR 4 - 8 Lacs

Virtual walk-in | Inside Sales | Naukri FastForward

Noida

Experience: Not specified

INR 4 - 5 Lacs

Tele calling executive- Job Hai || Info Edge || Freshers

Noida

Experience: Not specified

INR 1 - 2 Lacs

Inside Sales | Jeevansaathi.com

Noida

Experience: Not specified

INR 3 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Info Edge

Business Consulting and Services

Lewes DE

Login to

Please Verify Your Phone or Email

Confirm Action

Sales Call Quality Auditor II Job Hai II Infoedge