Designation: HR Recruiter (Domestic BPO) Job Location: Koramangala, Bangalore Qualification: Graduate Experience: Minimum 6 months of experience in Bulk Hiring Number of Positions Available: 2 Job Type: Permanent Company: One of the leading BPO organization in India. Job Role: We are looking for a skilled Recruiter to manage end-to-end high-volume hiring for the BPO operations. The ideal candidate will have experience in bulk hiring, strong sourcing and screening skills, and the ability to communicate effectively in English and local languages. Job Description / Responsibilities, Goals and Scope: 01) Manage end-to-end recruitment lifecycle for domestic BPO positions, including sourcing, screening, interviewing, and onboarding candidates. 02) Handle high-volume and bulk hiring efficiently to meet organizational staffing needs. 03) Coordinate with hiring managers to understand job requirements and candidate profiles. 04) Maintain candidate databases and track recruitment metrics. 05) Conduct initial candidate assessments and ensure timely communication throughout the hiring process. 06) Facilitate smooth onboarding for new hires, ensuring compliance with company policies. 07) Collaborate with HR and operations teams to support workforce planning and talent acquisition strategies. Key Skills Required: 01) Educational Qualification: Bachelors degree 02) Work Experience: Minimum 6 months of experience in bulk hiring within the BPO industry. 03) Notice Period: Candidates who are available to start soon will be considered favorably. 04) Communication: Good command of English and fluency in 1-2 local languages preferred. 05) Proficient in sourcing candidates through various channels including job portals, social media, and referrals. 06) Strong screening and interviewing skills to identify suitable candidates quickly. 07) Ability to work in a fast-paced environment and handle multiple hiring requirements simultaneously. 08) Detail-oriented with strong organizational and time management skills.
Designation: Field Officer - Operations Job Location: Bangalore & Gurgaon Number of Positions Available: 5 Job Type: Permanent Qualification: Graduate Experience: 4 to 5 Years in Facility Management or Manpower industry Industry/Experience Specification: Candidate from Facility Management or Manpower industry preferred Job Role: As a Field Officer, you would be required to manage daily site operations and ensure seamless manpower deployment. This role involves monitoring attendance, coordinating staff, and maintaining client satisfaction. Candidates with 4 to 5 years of experience in IFMS or manpower industries are ideal. The Field Officer will oversee site-level operations, train staff, and ensure compliance with service standards. This role requires regular site visits and client coordination to meet operational goals. Job Description / Responsibilities, Goals and Scope: 01) Well-versed in Integrated Facility Management Services (IFMS) Operations. 02) Monitor daily attendance at all assigned sites and ensure adequate manpower availability. 03) Arrange relievers for absenteeism, leaves, or emergency requirements. 04) Maintain a pool of backup staff for contingency deployment. 05) Coordinate manpower deployment with the Operations Executive and support other field officers as needed. 06) Meet site staff weekly to address concerns and conduct team briefing sessions. 07) Provide on-the-job training to site-level staff to enhance service delivery and operational efficiency. 08) Guide staff on work procedures, grooming standards, quality expectations, and housekeeping best practices. 09) Escalate unresolved staff grievances for prompt action. 10) Recruit and on-board local blue-collar manpower (housekeeping, pantry, janitorial, and support staff) within 3 days of a reported vacancy. 11) Collect and verify documents from new hires (Aadhaar, PAN, bank details, etc.). 12) Issue uniforms and ID cards to new employees; coordinate replacements for existing staff. 13) Conduct site visits as per the approved monthly plan. During visits, inspect - Attendance registers and records of late arrivals, Staff grooming, uniform compliance, and discipline, Duty rosters, cleaning schedules, and execution, Availability of cleaning materials and equipment condition. 14) Submit monthly housekeeping material requests to the Operations Executive. 15) Ensure cleaning materials are available and machines/equipment are in working condition across all sites. 16) Maintain regular communication with clients to understand expectations and address operational concerns. 17) Plan and fulfill special service requests; submit completion reports to the Operations Executive. 18) Obtain monthly attendance approvals from clients for billing purposes. 19) Ensure timely preparation and submission of client invoices. 20) Follow up to ensure payment collection within agreed credit periods. Required Key Skills / Desired Experience: 01) Educational Qualification: Any graduate degree. 02) Work Experience: Minimum 4-5 years of experience in IFMS or manpower industry. 03) Prior experience in manpower deployment in a facility management company would be advantageous. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Hindi. 06) Willingness to travel for site visits. 07) Familiarity with attendance tracking tools and MS Office. 08) Confident, self-motivated, and target-driven mindset. 09) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. Education- Graduate; MBA in Sales/Marketing is a plus
Designation: Customer /Senior Customer Support Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: Experience: Minimum 6 months to 6 Years in a Voice process (inbound or outbound) in BPO Industry/Experience Specification: Previous experience in BPO inbound/outbound process preferred Company: One of the leading BPO organization in India. Job Role: As a Customer Care Executive or Senior Customer Care Executive, you will interact with customers primarily via phone, for either inbound or outbound process. Your role will involve providing outstanding customer support by resolving queries, providing product/service information, and ensuring a positive customer experience. Senior Customer Care Executives will additionally handle complex customer issues, mentor juniors, and assist in process improvement initiatives. Key Responsibilities: 01) Customer Interaction: Handle inbound and/or outbound calls professionally, responding to customer inquiries promptly and accurately. 02) Issue Resolution: Understand and resolve customer issues, by providing accurate and correct information, ensuring queries are resolved timely and efficiently while maintaining high customer satisfaction. 03) Product/Process Knowledge: Maintain thorough knowledge of company products, services, and policies to provide accurate information and solutions. 04) Upsell services or products to customers whenever possible. 05) Communication Skills: Communicate clearly and empathetically with customers in English, Hindi, and/or regional languages such as Kannada, Tamil, Telugu, Marathi, Bengali, Gujarati, Malayalam, etc. 06) Documentation: Accurately record customer interactions, complaints, and feedback in the CRM system as per organizational standards. 07) Adherence to SOPs: Follow standard operating procedures and guidelines to ensure compliance and quality service delivery. 08) KPI Achievement: Meet or exceed defined performance metrics such as Customer Satisfaction (CSAT), Average Handling Time (AHT), First Call Resolution (FCR), and adherence to schedule. 09) Escalate unresolved issues to the appropriate internal teams whenever required. 10) Maintain a high level of professionalism in all communications with customer. 11) Maintain accurate records of customer interactions and solutions provided in the CRM system. 12) Mentorship (Senior Role): Mentor and train junior executives to improve team performance and facilitate knowledge sharing. 13) Continuous Improvement: Participate actively in team meetings, feedback sessions, and quality audits to contribute to ongoing process enhancements. 14) Shift & Attendance: Work in fixed day shifts or rotational shifts as per business requirements, ensuring punctuality and attendance. Required Key Skills / Desired Experience: 01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role. 02) Work Experience: Minimum 6 months to 6 Years in a Voice process (inbound or outbound) in BPO. 03) Prior experience in an outbound sales process would be highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc. 06) Willing to work in night or rotational shifts with rotational offs. Day Shift processes are also avaiable. 07) Able to multitask, prioritize, and manage time efficiently. 08) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 09) Strong problem-solving and analytical skills.
Designation: Finance Manager Job Location: Domlur, Bangalore Number of Positions Available: 2 Job Type: Permanent Qualification: Bachelor's degree in Finance, Accounting, or related field (Master's preferred) Experience: 10 to 20 Years in Finance domain Industry/Experience Specification: Proven experience as a Finance Manager or similar role in facility management or payroll outsourcing related industry Job Role: We are seeking a skilled Finance Manager to oversee all financial aspects of our Work space and Work force operations. The ideal candidate will ensure financial health, compliance, and efficiency while supporting strategic decision-making and operational excellence. The incumbent must oversee financial planning, operations, and compliance. This role involves leading the finance team, managing budgets, and providing strategic insights to support business growth. The Finance Manager will lead financial operations, ensure compliance, and drive strategic financial decisions. This role requires collaboration with senior management and other departments to achieve business objectives. Job Description / Responsibilities, Goals and Scope: 01) Financial Planning and Analysis: * Develop and monitor annual budgets in collaboration with senior management. * Conduct financial analysis, forecasting, and reporting to support decision-making. 02) Financial Operations: * Manage accounts payable and receivable functions, ensuring timely invoicing and payment collection. * Oversee cash flow management and prepare cash forecasts. 03) Financial Compliance: * Ensure compliance with financial regulations and standards. * Coordinate audits and ensure accurate and timely financial reporting. 04) Financial Strategy: * Provide strategic financial insights and recommendations to senior management. * Identify opportunities for cost savings and revenue generation. 05) Team Leadership: * Lead and mentor the finance team, fostering a culture of accountability and continuous improvement. * Collaborate with other departments to support overall business objectives. Required Key Skills / Desired Experience: 01) Educational Qualification: Bachelor's degree in Finance, Accounting, or related field (Master's preferred). CPA or CFA certification is a plus. 02) Work Experience: Overall 10 to 20 Years experience; Proven experience of minimum 5 to 8 years as a Finance Manager or similar role in facility management or payroll outsourcing related industry. 03) Prior experience in manpower deployment in a facility management company would be advantageous. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have excellent communication skills in English. Knowledge of any additional languages like Hindi and any regional languages would be a plus. 06) Strong expertise in Tally and financial management principles is a must. Proficiency in ERP tools like SAP, QuickBooks etc is a plus. 07) Strong knowledge of financial management principles and practices. 08) Excellent leadership, communication, and interpersonal skills 09) Confident and proactive approach to financial strategy 10) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 11) Ability to work in a fast-paced environment and prioritize multiple tasks.
Designation: Business Development Executive Job Location: Gurgaon Number of Positions Available: 5 Job Type: Permanent Qualification: Graduate Experience: 4 to 5 Years of business development experience in IFMS, Manpower or related industries Industry/Experience Specification: Candidate from Facility Management, Manpower or related industries preferred Job Role: We are seeking a Business Development Executive in Gurgaon to drive growth in the Integrated Facility Management Services (IFMS) sector. This role involves lead generation, client negotiations, and building strong relationships. Candidates with 3-5 years of sales experience are ideal. The Business Development Executive will focus on expanding company's client base through proactive sales efforts. This role requires frequent travel within Gurgaon to meet clients and conduct site visits. Job Description / Responsibilities, Goals and Scope: 1) Identify and pursue new business opportunities in the facility management sector. 2) Build and maintain relationships with existing and potential clients. 3) Conduct sales presentations, demos, and meetings to showcase our facility management services. 4) Negotiate and close deals to meet or exceed sales targets. 5) Collaborate with internal teams (operations, marketing, etc.) to ensure seamless delivery of services. 6) Stay up-to-date with industry trends, competitors, and market developments. 7) Meet and exceed monthly/quarterly sales targets Required Key Skills / Desired Experience: 01) Educational Qualification: Any graduate degree; MBA in Sales/Marketing is a plus. 02) Work Experience: Minimum 4 to 5 Years of business development experience in IFMS, Manpower or related industries 03) Prior experience in manpower deployment in a facility management company would be advantageous. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Salary Range: Rs. 6.0 to 7.0 Lacs Per Annum 06) Communication and Languages: Candidate must have good communication in both English and Hindi. 07) Willingness to travel extensively within Gurgaon 08) Proven track record of meeting or exceeding sales targets 09) Proficiency in CRM tools and MS Office 10) Confident, self-motivated, proactive and target-driven mindset 10) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 11) Ability to work in a fast-paced environment and prioritize multiple tasks. 12) Strong networking and relationship-building skills.
Designation: International Sales Executive Location: Bangalore Qualification: 12th Pass & Above Experience: 1 to 2 Years in International BPO Process Shifts: Night (Rotational), 2 Weeks Off Job Type: Permanent, Full-Time Company: One of the leading BPO organization in India. Job Description: 01) Handle sales to international customers via telephone (inbound /outbound) 02) Assist customers explain our products or services and complete the sales. 03) Answer customer questions, understand their needs, and suggest the best solutions. 04) Build and maintain good relationships with new and existing clients. 05) Follow up on leads, make sales calls, and close deals to meet sales targets. 06) Deliver clear, accurate information to ensure a positive sales experience. 07) Maintain detailed records of customer interactions and solutions provided in the CRM system. 08) Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams. 09) Ensure proper resolution to the customers issues. 10) Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction. Skills and Requirements 01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role. 02) Work Experience: 1 to 2 Years in International BPO Process (inbound or outbound). 03) Prior experience in a International Sales process (US) would be highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Salary Range: As Per Industry Standards. 06) Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently. 07) Willing to work in night shifts. 08) Be a good listener, patient, and able to stay calm in tough situations. 09) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 10) Strong problem-solving and analytical skills.
Experience: 3 to 5 years of business development experience in IFMS, Manpower or related industries Industry/Experience Specification: Candidate from Facility Management, Manpower or related industries preferred Job Role: Business Development Executives/Managers would concentrate on expanding company's client base in the IFMS sector. This role involves generating leads, negotiating contracts, and building long-term client relationships. Candidates with 3-5 years of business development experience are ideal. The Business Development Executive/Manager will drive sales growth by identifying new opportunities and delivering compelling pitches. This role requires extensive travel and collaboration with the operations team to meet client needs. Job Description / Responsibilities, Goals and Scope: 1) Identifies trendsetter ideas by researching industry and related events, publications, and announcements. 2) Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities in the facility management sector. 3) Conduct sales presentations, demos, and meetings to showcase our facility management services. 4) Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending the Facility & Business support services. 5) Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. 6) Surveys, commercial proposal building, Negotiation, Closure 7) Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. 8) Stay up-to-date with industry trends, competitors, and market developments. 9) Meet and exceed monthly/quarterly sales targets. 10) Protects organization's value by keeping information confidential. 11) Sales Planning, Selling to Customer Needs, Territory Management, Market Knowledge, Presentation Skills, Meeting Sales Goals Required Key Skills / Desired Experience: 01) Educational Qualification: Any graduate degree; MBA in Sales/Marketing is a plus. 02) Work Experience: Minimum 3-5 years of business development experience in IFMS, Manpower or related industries 03) Prior experience in manpower deployment in a facility management company would be advantageous. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in English and Hindi. 06) Willingness to travel for site visits 07) Proven track record of meeting or exceeding sales targets 08) Confident, self-motivated, and target-driven mindset 09) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 10) Ability to work in a fast-paced environment and prioritize multiple tasks. 11) Strong networking and relationship-building skills.
Qualification: 12th Pass & Above Experience: Fresher/Experienced Shifts: Night (Rotational), 2 Weeks Off Job Description: 01) Handle calls to help international customers with their questions and problems. 02) Deliver clear, accurate information and resolve customer issues efficiently, ensuring a positive experience. 03) Maintain detailed records of customer interactions and solutions provided in the CRM system. 04) Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams. 05) Ensure proper resolution to the customers issues. 06) Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction. Key Skills / Desired Experience: 01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role. 02) Work Experience: Freshers are welcome to apply. Candidatates with experience of minimum 6 months in an International Voice process (inbound or outbound) in BPO would a plus. 03) Prior experience in a International Voice process would be highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Salary Range: As Per Industry Standards. 06) Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently. 07) Willing to work in night shifts. 08) Be a good listener, patient, and able to stay calm in tough situations.
Experience: Minimum 1 to 2 years experience in AR Calling Working Days: 5 Days (2 Week Offs with Rotational Shift) 01) Analyze claims which are unpaid and takes end to end action based on the denial received. 02) Call insurance and check for the reason why the claim was denied/rejected and make changes necessarily. 03) Generates reports to distinguish the collectable and non-collectables. 04) Checks status for the claims which have been recently submitted. 05) Documents notes based on the conversation with the insurance rep and updated provider office if any new issues are found. 06) Need to appeal the claim in portal (or) through call so the claim could get paid. 07) Need to have strong knowledge how an RCM works. Required Key Skills / Desired Experience: 01) Educational Qualification: Any Graduate Degree is mandatory. 02) Work Experience: Minimum 1 to 2 years experience in AR Calling. 03) Prior experience in with experience in AR Calling including handling denials would be highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Excellent communication and interpersonal skills to interact with US customers. 06) Should be willing to work in night shift as per the company requirements. 07) Able to multitask, prioritize, and manage time efficiently in a fast-paced BPO environment. 08) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 09) Strong problem-solving and analytical skills to address complex customer issues.
Qualification: 12th / Undergraduate / Graduate Experience: Minimum 6 months to 3 Years in a Voice process, preferably in telesales Job Type: Permanent Job Role: As a Telesales Associate, you will be responsible for making outbound cold calls to potential customers in need of products/services and make sales. The candidate should have good communication skills with a strong ability to persuade and influence customers. Job Description / Responsibilities, Goals and Scope: 01) Make outbound calls to potential customers and sell products/services 02) Identify customer needs and provide them with information about products/services, its features and benefits 03) Build a strong customer base by convincing potential customers about the benefits of products/services by assessing their requirements 04) Achieve sales targets and upsell the products/services wherever possible 05) Generate leads through cold calling and other lead generation techniques 06) Build rapport with customers and convert leads into customers 07) Maintain a record of calls and sales and note useful information 08) Maintain a database of potential customers Required Key Skills / Desired Experience: 01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role. 02) Work Experience: Minimum 6 months to 3 Years preferably in a telesales process. 03) Prior experience in a outbound telesales process would be highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Salary Range: . 06) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc. 07) Willing to work in rotational shifts. Day Shift processes are also avaiable. 08) Able to multitask, prioritize, and manage time efficiently. 09) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 10) Strong problem-solving and analytical skills.
Number of Openings: 10 Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.We are seeking candidates who have at least 1 year of prior experience in Call Quality Auditing within a BPO (mandatory). Alternatively, experienced Customer Care Executives with strong call handling backgrounds and a good understanding of quality auditing are also encouraged to apply. Job Responsbilities: 01) Fixed Day Shift: The process has fixed day shift timings. 02) Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for the calls handled by the customer care agents and share the detailed feedback of monitored calls. 03) Parameter Evaluation: Assess calls for accuracy, professionalism, and resolution effectiveness, delivering actionable insights for improvement. 04) Monitor KPIs such as CSAT, First Call Resolution (FCR), and Average Handling Time (AHT). 05) KPI Monitoring: Track critical performance metrics such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT). 06) Scoring and Documentation: Accurately Fill out call auditing forms by scoring all relevant parameters. 07) 7QC Tools Proficiency: Utilize 7QC tools like Pareto charts and histograms effectively for quality analysis. 08) Root Cause Analysis (RCA) & ACPT Analysis: Perform in-depth Root Cause Analysis and ACPT (Agent, Customer, Process, and Technology) Analysis to identify to identify the cause of customer dissatisfaction on the call. 09) Fatal and Non-Fatal Errors: Have good knowledge of fatal and non-fatal errors/parameters for the monitored calls. 10) Call Calibration Sessions: Actively participate in joint call calibration sessions to ensure consistency in quality assessments. 11) Understand and gauge the communication level and professionalism level of the agent on the call while auditing. 12) Coordinate and facilitate call calibration sessions for agent whenever required. 13) Mentor junior auditors to enhance team performance and quality standards. Required Key Skills / Desired Experience: 01) Educational Qualification: 12th Pass, Undergraduate, or Graduate candidates are eligible. 02) Work Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center. 03) Proficiency in call auditing tools (e.g., NICE, Verint) and MS Office (Excel, PowerPoint). 04) Notice Period: Candidates who can join immediately or in 7 to 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc. 06) Able to multitask, prioritize, and manage time efficiently. 07) Ability to flourish with minimal guidance, and be proactive. 08) Strong analytical, communication, and mentoring skills.
Qualification: Graduate Experience: 2 to 5 Years of Business Development/Sales Experience in Facility Management, Manpower or Related industries Job Role: The candidate must drive sales in the Integrated Facility Management Services (IFMS) sector. This role involves identifying new business opportunities, conducting site visits, and delivering tailored sales pitches to clients. Candidates with 2-5 years of sales experience in IFMS, real estate, or related fields are ideal. The candidate would focus on lead generation, client negotiations, and building strong relationships. This role requires frequent travel within Bengaluru to meet clients and conduct site audits. Job Description / Responsibilities, Goals and Scope: 01) Experience in field sales / site visits / site audits. 02) Open to travel within the assigned territory to meet the clients. 03) Identify new sales opportunities through lead generation, cold calling, and networking. 04) Conduct client visits to assess client needs and propose tailored solutions. 05) Deliver compelling presentations to decision-makers, showcasing company services. 06) Generate and follow up on leads to achieve sales targets. 07) Negotiate contracts and agreements to secure new business deals. 08) Maintain accurate records of sales activities. 09) Provide regular updates on sales progress and market insights to the Sales Manager. 10) Collaborate with the operations team to ensure client expectations are met. Required Key Skills / Desired Experience: 01) Educational Qualification: Any graduate degree; MBA in Sales/Marketing is a plus. 02) Work Experience: Minimum 2 to 5 Years of Business Development/Sales Experience in Facility Management, Manpower or Related industries. 03) Prior experience in a facility management field is mandatory. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Kannada; knowledge of any additional languages like Hindi, Tamil, Malayalam, Telugu, etc. would be a plus. 06) Willingness to travel extensively within Bengaluru. 07) Excellent negotiation, and presentation skills. 08) Proficiency in CRM tools (e.g., Salesforce, Zoho) and MS Office would be a plus. 09) Confident, self-motivated, and target-driven mindset. 10) Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
Qualification: 12th / Undergraduate / Graduate Experience: Minimum 1 year in the Insurance industry (in roles such as customer service, renewals, sales, or relationship management) preferred Industry/Experience Specification: Candidates from insurance sales background are preferred Job Role: As a Customer Relationship Executive, you will connect with existing customers to explain insurance products, address queries, and build lasting relationships. Youll ensure accurate documentation of all interactions, maintain high customer satisfaction by resolving issues promptly, and collaborate with internal teams. Staying updated on product knowledge and industry trends is essential to provide relevant information and uphold compliance and quality standards. Job Description / Responsibilities, Goals and Scope: 01) Make outbound calls to existing customers to introduce and explain the features, benefits, and services of various insurance plans. 02) Build trust and rapport to foster long-lasting customer relationships via clear, empathetic, and effective communication. 03) Address customer inquiries and concerns promptly to ensure high levels of customer satisfaction and loyalty. 04) Accurately document all customer interactions, feedback, and follow-ups in the CRM system to maintain up-to-date records. 05) Coordinate with internal teams when required to resolve customer issues. 06) Ensure adherence to compliance guidelines, industry regulations, and internal quality standards to maintain service excellence and company reputation. 07) Stay updated with product knowledge and insurance industry trends to provide accurate and relevant information to customers. Minimum 1 year in the Insurance industry (in roles such as customer service, renewals, sales, or relationship management) preferred. Freshers also welcome. Required Key Skills / Desired Experience: 01) Educational Qualification: 12th Pass, Undergraduate, or Graduate candidates are eligible. 02) Work Experience: Minimum 1 year in the Insurance industry (in roles such as customer service, renewals, sales, or relationship management) preferred. Freshers with good communication are also welcome to apply. 03) Prior experience in insurance sales or insurance renewals is highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) and Languages: Good communication skills in English and Kannada/Malayalam/Tamil/Telugu must. Knowledge in Hindi language will be advantageous. 06) Result-driven with an ability to work independently and as part of a team. 07) Able to multitask, prioritize, and manage time efficiently.
Employment Type: Full-time, PermanentQualification: Graduate Experience: 8+ Years Experience in Facility Management Field/Hotel industry Industry/Experience Specification: Candidate from Facility Management Field / Hotel industry Job Role: The Assistant Manager (Janitorial Vertical) role involves overseeing daily facility operations, ensuring SLA compliance, and maintaining strong client relationships. The ideal candidate will have 8+ years of experience in facility management or hospitality, with a proven track record of leadership and operational excellence. The Assistant Manager will lead janitorial operations, mentor site supervisors, and drive service quality at assigned facilities. This role requires collaboration with clients and the sales team to ensure operational efficiency and client satisfaction. Job Description / Responsibilities, Goals and Scope: 01) Manage daily operations at assigned facilities, ensuring services meet agreed SLAs and KPIs. 02) Allocate duties to Field Officers (FOs) and ensure adherence to shift rosters and staffing plans. 03) Track manpower deployment, absenteeism, and reliever availability, ensuring all vacancies are effectively managed. 04) Maintain strong relationships with clients, ensuring satisfaction and service retention. 05) Conduct regular meetings with A+ and B-grade clients, document discussions, and follow up on action points. 06) Submit daily, weekly, and monthly performance reports to the reporting manager. 07) Handle escalations efficiently, resolving complaints and feedback within agreed timelines. 08) Share audit and training reports with clients, adhering to agreed schedules. 09) Ensure to submit the weekly reports - Site visits, Client meeting points with closures, Facility walkthrough observations, training conducted details. 10) Guide teams in preparing and following 52-week cleaning schedules and shift rosters to optimize manpower utilization. 11) Mentor site supervisors and team leads, enhancing service quality and operational efficiency. 12) Ensure proper documentation and inventory tracking for housekeeping tools, machines, and consumables. 13) Monitor SLA compliance and recommend corrective measures to improve efficiency. 14) Identify cost-saving opportunities and implement operational efficiency measures. 15) Support the Operations Manager in preparing reports, managing escalations, and presenting operational reviews. 16) Assist the sales team with new site surveys using time-motion studies and scope analysis. 17) Propose optimal manpower planning solutions, integrating mechanized cleaning techniques. 18) Ensure timely submission of MIS reports covering manpower deployment, training compliance, client feedback, and financial tracking. 19) Organize structured meetings for site supervisors and operational leads to review service standards and improvements. 20) Evaluate site performance for Reward & Recognition (R&R) and submit reports to the Operations Manager for approval. 21) Conduct regular site audits and ensure closure of observations through Field Officers. 22) Ensure timely invoice submission and payment collection within the agreed credit period. Required Key Skills / Desired Experience: 01) Educational Qualification: Graduate in any discipline from a recognized university. 02) Work Experience: Minimum 8+ years experience in Facility Management Field/Hotel industry, specifically in janitorial or housekeeping verticals. 03) Prior experience in a facility management field or hotel industry is mandatory. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Salary Range: . 06) Communication and Languages: Good communication skills in English and Kannada. Additional languages like Hindi, Tamil, Telugu, or Malayalam will be advantageous. 07) Proficient in MS Excel, Google Sheets, and MIS reporting. 08) Knowledge of mechanized cleaning, Machineries & equipments, housekeeping chemicals & consumables, and SOPs. 09) Leadership and team management skills. 10) Excellent client coordination and client handling ability. 11) Able to multitask, prioritize, and manage time efficiently. 12) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 13) Strong problem-solving and analytical skills. 14) Problem-solving orientation and ability to work under pressure. Skills: - Janitorial Services,Housekeeping Management,SLA Compliance,Client Relationship Management,Team Leadership,MIS Reporting,Mechanized Cleaning,Site Audits,Manpower Planning,Inventory Management,Cost Optimization,Performance Reporting,Client Escalations,Shift Rosters,Housekeeping Tools
Designation: HR Recruiter (Domestic BPO) Job Location: Koramangala, Bangalore Qualification: Graduate Experience: Minimum 6 months of experience in Bulk Hiring Number of Positions Available: 2 Job Type: Permanent Company: One of the leading BPO organization in India. Job Role: We are looking for a skilled Recruiter to manage end-to-end high-volume hiring for the BPO operations. The ideal candidate will have experience in bulk hiring, strong sourcing and screening skills, and the ability to communicate effectively in English and local languages. Job Description / Responsibilities, Goals and Scope: 01) Manage end-to-end recruitment lifecycle for domestic BPO positions, including sourcing, screening, interviewing, and onboarding candidates. 02) Handle high-volume and bulk hiring efficiently to meet organizational staffing needs. 03) Coordinate with hiring managers to understand job requirements and candidate profiles. 04) Maintain candidate databases and track recruitment metrics. 05) Conduct initial candidate assessments and ensure timely communication throughout the hiring process. 06) Facilitate smooth onboarding for new hires, ensuring compliance with company policies. 07) Collaborate with HR and operations teams to support workforce planning and talent acquisition strategies. Key Skills Required: 01) Educational Qualification: Bachelors degree 02) Work Experience: Minimum 6 months of experience in bulk hiring within the BPO industry. 03) Notice Period: Candidates who are available to start soon will be considered favorably. 04) Communication: Good command of English and fluency in 1-2 local languages preferred. 05) Proficient in sourcing candidates through various channels including job portals, social media, and referrals. 06) Strong screening and interviewing skills to identify suitable candidates quickly. 07) Ability to work in a fast-paced environment and handle multiple hiring requirements simultaneously. 08) Detail-oriented with strong organizational and time management skills.
Qualification: Graduate Experience: 2 to 5 Years of Business Development/Sales Experience in Facility Management, Manpower or Related industries Industry/Experience Specification: Candidate from Facility Management, Manpower or related industries preferred Job Role: The candidate must drive sales in the Integrated Facility Management Services (IFMS) sector. This role involves identifying new business opportunities, conducting site visits, and delivering tailored sales pitches to clients. Candidates with 2-5 years of sales experience in IFMS, real estate, or related fields are ideal. The candidate would focus on lead generation, client negotiations, and building strong relationships. This role requires frequent travel within Bengaluru to meet clients and conduct site audits. Job Description / Responsibilities, Goals and Scope: 01) Experience in field sales / site visits / site audits. 02) Open to travel within the assigned territory to meet the clients. 03) Identify new sales opportunities through lead generation, cold calling, and networking. 04) Conduct client visits to assess client needs and propose tailored solutions. 05) Deliver compelling presentations to decision-makers, showcasing company services. 06) Generate and follow up on leads to achieve sales targets. 07) Negotiate contracts and agreements to secure new business deals. 08) Maintain accurate records of sales activities. 09) Provide regular updates on sales progress and market insights to the Sales Manager. 10) Collaborate with the operations team to ensure client expectations are met. Required Key Skills / Desired Experience: 01) Educational Qualification: Any graduate degree; MBA in Sales/Marketing is a plus. 02) Work Experience: Minimum 2 to 5 Years of Business Development/Sales Experience in Facility Management, Manpower or Related industries. 03) Prior experience in a facility management field is mandatory. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Kannada; knowledge of any additional languages like Hindi, Tamil, Malayalam, Telugu, etc. would be a plus. 06) Willingness to travel extensively within Bengaluru. 07) Excellent negotiation, and presentation skills. 08) Proficiency in CRM tools (e.g., Salesforce, Zoho) and MS Office would be a plus. 09) Confident, self-motivated, and target-driven mindset. 10) Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
Job Role: We are seeking a Business Development Executive in Gurgaon to drive growth in the Integrated Facility Management Services (IFMS) sector. This role involves lead generation, client negotiations, and building strong relationships. Candidates with 3-5 years of sales experience are ideal. The Business Development Executive will focus on expanding company's client base through proactive sales efforts. This role requires frequent travel within Gurgaon to meet clients and conduct site visits. Job Description / Responsibilities, Goals and Scope: 1) Identify and pursue new business opportunities in the facility management sector. 2) Build and maintain relationships with existing and potential clients. 3) Conduct sales presentations, demos, and meetings to showcase our facility management services. 4) Negotiate and close deals to meet or exceed sales targets. 5) Collaborate with internal teams (operations, marketing, etc.) to ensure seamless delivery of services. 6) Stay up-to-date with industry trends, competitors, and market developments. 7) Meet and exceed monthly/quarterly sales targets Required Key Skills / Desired Experience: 01) Educational Qualification: Any graduate degree; MBA in Sales/Marketing is a plus. 02) Work Experience: Minimum 4 to 5 Years of business development experience in IFMS, Manpower or related industries 03) Prior experience in manpower deployment in a facility management company would be advantageous. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Salary Range: Rs. 6.0 to 7.0 Lacs Per Annum 06) Communication and Languages: Candidate must have good communication in both English and Hindi. 07) Willingness to travel extensively within Gurgaon 08) Proven track record of meeting or exceeding sales targets 09) Proficiency in CRM tools and MS Office 10) Confident, self-motivated, proactive and target-driven mindset 10) Ability to flourish with minimal guidance, be proactive, and handle uncertainty. 11) Ability to work in a fast-paced environment and prioritize multiple tasks. 12) Strong networking and relationship-building skills.
Job Role: As a Telesales Associate, you will be responsible for making outbound cold calls to potential customers in need of products/services and make sales. The candidate should have good communication skills with a strong ability to persuade and influence customers. Job Description / Responsibilities, Goals and Scope: 01) Make outbound calls to potential customers and sell products/services 02) Identify customer needs and provide them with information about products/services, its features and benefits 03) Build a strong customer base by convincing potential customers about the benefits of products/services by assessing their requirements 04) Achieve sales targets and upsell the products/services wherever possible 05) Generate leads through cold calling and other lead generation techniques 06) Build rapport with customers and convert leads into customers 07) Maintain a record of calls and sales and note useful information 08) Maintain a database of potential customers Required Key Skills / Desired Experience: 01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role. 02) Work Experience: Minimum 6 months to 3 Years preferably in a telesales process. 03) Prior experience in a outbound telesales process would be highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.
01) Handle calls to help international customers with their questions and problems. 02) Deliver clear, accurate information and resolve customer issues efficiently, ensuring a positive experience. 03) Maintain detailed records of customer interactions and solutions provided in the CRM system. 04) Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams. 05) Ensure proper resolution to the customers issues. 06) Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction. Key Skills / Desired Experience: 01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role. 02) Work Experience: Freshers are welcome to apply. Candidatates with experience of minimum 6 months in an International Voice process (inbound or outbound) in BPO would a plus. 03) Prior experience in a International Voice process would be highly desirable. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Salary Range: As Per Industry Standards. 06) Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently. 07) Willing to work in night shifts. 08) Be a good listener, patient, and able to stay calm in tough situations. Qualification: 12th Pass & Above Shifts: Night (Rotational), 2 Weeks Off
Qualification: Graduate Experience: 1 to 3 Years in technical support Industry/Experience Specification: Candidate from technical support background Job Role: We are looking for a detail-oriented and proactive Junior Accountant to support our daily financial operations. The ideal candidate will be responsible for managing bank transactions, purchase documentation, collection reporting, and petty cash handling. Job Description / Responsibilities, Goals and Scope: 01) Provide technical assistance to employees regarding computer systems, hardware, and software. 02) Troubleshoot and resolve issues related to networks, printers, internet, and internal systems. 03) Install, configure, and upgrade hardware and software as needed. 04) Set up and maintain user accounts, permissions, and passwords. 05) Monitor and maintain IT infrastructure and ensure data security and backups. 06) Respond to IT support tickets and resolve them in a timely manner. 07) Maintain IT asset inventory and documentation. 08) Assist with IT onboarding for new employees (e.g., laptop setup, email account configuration). 09) Liaise with external vendors and service providers when required. 10) Support system upgrades, patches, and scheduled maintenance. Required Key Skills / Desired Experience: 01) Educational Qualification: Bachelors degree. 02) Work Experience: Minimum 1 to 3 Years experience in technical support. 03) Prior experience of working in bpo technical support process would be advantageous. 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in English. 06) Proficiency in Windows, Microsoft Office and other modules would be preferred. 07) Ability to flourish with minimal guidance, be proactive, and handle uncertainty.