513 Call Calibration Jobs

Job Title: Quality Analyst Inbound Healthcare Process Location: Thane (Ashar IT Park or Kasar) Shift: Day Shift Week Off: Rotational CTC: Up to 4.5 LPA Job Summary: We are hiring a Quality Analyst to monitor and evaluate inbound calls in our Banking process. The ideal candidate will ensure compliance with quality standards, provide actionable feedback, and support continuous improvement in service delivery. Key Responsibilities: Audit inbound calls for accuracy, compliance, and customer service quality Identify training needs and share insights with team leads Maintain detailed QA reports and performance metrics Collaborate with operations to enhance process efficiency Requirements: Experien...

Job Title: Quality Analyst Real Estate Sales Process Location: Thane (Ashar IT Park) Shift: Day Shift Week Off: Rotational (Between Monday to Thursday) CTC: Up to 4.5 LPA Job Summary: We are seeking a detail-oriented Quality Analyst to monitor and evaluate sales calls within our real estate process. The ideal candidate will ensure adherence to company standards, identify areas for improvement, and support the sales team in delivering exceptional customer service. Key Responsibilities: Audit and evaluate sales calls for quality and compliance Provide feedback and coaching to sales agents Maintain QA reports and performance metrics Collaborate with team leads to enhance process efficiency Requ...

Total 6 Yrs exp out of this 1 yrs exp as a Assistant Manager Quality&Training Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Pune Required Candidate profile We are Hiring Assistant Manager Quality&Training Work from Office Pune Call or Whatspp cv Sri 8851792136 Neha 8287267407

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Must have Min 1+yrs exp as a Process Trainer/ Quality Analyst from International Voice/ Chat process BPO. Well Versed with Quality/ Training Metrics US Shifts Fluent in English Call 8447780697 send CV monu@creativeindians.com

Profile - Quality Analyst (International Process) Location - Noida Salary - upto 6 LPA Qualification -Any Graduate Experience - 1-3 Year in International Process Skills -Excellent Communication Contact - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Kolkata Call@9205503253 / 9354045326 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Need Min 1.5yrs exp as Quality Analyst from International Voice/ Chat Customer Support Process BPO. International Voice/ Chat Audit Well Versed with QC Metrics RCA US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Role & responsibilities Quality Monitoring & Evaluation Calibration & Feedback Governance & Compliance Reporting & Insights Collaboration & Continuous Improvement Preferred candidate profile Education: Graduate in Commerce, Business, or Communication. Experience: 2-6 years in Quality, Training, or Audit roles in customer service, BPO, BFSI, or real estate. Experience with TP Interact and collections process evaluation preferred. Familiarity with CEFR communication assessment frameworks is a plus. Please share your resume to below number 7330616341 - Charlie ( Do not call ) Mention: Looking for QA

Opening_ Assistant Manager Quality_ Nagpur Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Of...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that a...

You will be a part of GO MO Group, an international digital marketing agency specializing in assisting B2B companies in adapting to changing buying behaviors through data-driven strategies. The agency's focus on B2B pull marketing includes services like Search Engine Optimization (SEO), Search Engine Advertising (SEA), digital analysis and strategy proposals, website design and development, and Account and Segment-Based Experience (ASBX) for B2B outbound lead generation. The company has a global presence with offices in Sweden, England, and India. Your key responsibilities will include: - Monitoring calls and calibrating them effectively - Evaluating the prospects" intent during call audits ...

Hiring: Quality Analyst / Quality Coach Call Monitoring & Training Location: ITM Group of Institutions, Nerul, Navi Mumbai Role Overview: Were looking for a Quality Analyst to monitor and evaluate counselors’ calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive feedback, conducting call calibration sessions, and organizing refresher trainings to enhance overall performance and call quality. Key Responsibilities: Monitor and evaluate counselors’ calls on quality parameters Provide feedback and coaching to improve performance Conduct call calibration and product refresher sessions Prepare quality r...

Role & responsibilities Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits a...

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Quality Audit Job Location : Vashi Experience : 3 Years to 12 Years Responsibiliti...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...

Role & responsibilities 1. Build Quality Frameworks: Define audit standards and evaluation scorecards for outbound & inbound tele-calling. 2. Call Audits & Insights: Conduct structured audits of customer interactions and provide actionable insights to enhance agent performance. 3. Performance Analytics: Develop quality dashboards and trend reports highlighting agent strengths, improvement areas, and compliance metrics. 4. Calibration & Coaching: Conduct weekly calibration sessions with Trainers, Team Leads, and Operations Managers to ensure consistency in scoring and feedback delivery. 5. Compliance & SOP Adherence: Monitor adherence to brand scripts and process guidelines across all teams. ...

Job Description Quality Auditor We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO /cu...

Audit inbound and outbound sales calls for quality and compliance. Share feedback and support agents through coaching sessions. Prepare quality reports and highlight improvement areas. Participate in call calibrations and ensure process alignment.

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background Minimum 1 - 3 years Job Description : Good communication Skill. Should have adequate experience in Call Audits. Excellent Knowledge in Excel Immediate jo...

Globiva is Hiring Quality Team Lead (Insurance Sales Process) Location: Gurgaon (Haryana) Shift: Day Shift Working Days: 6 Days (1 rotational off) Process: Insurance Sales (Voice Process) Job Description: Globiva is looking for an experienced Quality Team Lead to manage and guide the quality team for our Insurance Sales process. The ideal candidate should have strong experience in quality audits, team management, 7 QC tools, and call calibration, along with the ability to drive process improvement and maintain high-quality performance standards. Key Responsibilities: Lead and mentor a team of Quality Analysts for the Insurance Sales process. Monitor and evaluate call audits to ensure complia...

Globiva is Hiring Quality Analyst (Insurance Sales Process) Location: Sector 18, Gurgaon Process: Insurance Sales (Voice Process) Working Days: 6 Days (1 rotational off) Shift: Day Shift Job Description: We are looking for an experienced Quality Analyst to join our Insurance Sales process at Globiva. The ideal candidate should have a strong background in sales call auditing, 7 QC tools, and call calibration to ensure high-quality performance across the team. Key Responsibilities: Conduct call audits to assess quality and compliance in the Insurance Sales process. Identify errors, improvement areas, and provide constructive feedback to agents. Participate in calibration sessions with operatio...