621 Call Calibration Jobs

Job Description : Quality Analyst RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR T...

Roles and Responsibilities: • Listen to and analyze recorded or live sales calls. • Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. • Track and report on individual and team performance metrics, identifying trends and areas for improvement. • Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. • Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips. • Assist in developing and enhancing call scripts, quality checklists, and sales playbooks. • Partner with team leaders (TL) in leadin...

** 2-4 Yrs Exp in US Call Quality Audit ** . - Audit Calls & Measure Quality Score - Check Agent Behavior & Give Feedback - Customer C-SAT & NPS Analysis - Maintain Quality Standards . DON'T APPLY VIA NAUKRI Call 022-4614-1600 W/App CV: 888-464-3032 Required Candidate profile 2-4 Yrs of Exp in US Voice Call Quality Audit - REQUIRED ---- Excellent Spoken English - REQ Must have Personal Laptop + Wi-Fi Mon-Fri Part-Time: 1-2 Hours/Day Permanent WFH WhatsApp CV: 888-464-3032 Perks and benefits Part-Time: 1-2 Hours/Day Permanent WFH

Walk In Interview scheduled on Saturday 20-Dec-2025. Report between 10 to 11 AM. Carry your resume. We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equiva...

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Role Overview: You will be responsible for call audit, both live and recorded calls, in a team setting. Your role will involve assessing the team's performance based on call duration, number of calls audited, and adherence to Average Handling Time (AHT) standards. You will also be involved in call calibration and sharing feedback with team members. Key Responsibilities: - Conducting call audits for both live and recorded calls - Monitoring team's performance metrics such as call duration and AHT - Sharing feedback with team members on call quality and performance - Participating in call calibration sessions - Maintaining records of number of calls audited - Ensuring adherence to quality stan...

Urgent Hiring | Tele Quality Analyst / Call Auditor | Chennai Company: Casagrand Builder Private Limited Location: Chennai, Tamil Nadu Experience: 2 4 Years Shift: General Shift Gender Preference: Male & Female Languages Required: Tamil, Telugu, English Job Description: We are hiring an experienced Tele Quality Analyst / Call Auditor to monitor and enhance the quality performance of our telecalling team. The candidate should have strong analytical skills, call auditing expertise, and prior experience in a BPO or telemarketing environment. Key Responsibilities: Monitor inbound and outbound calls for quality and process compliance Evaluate telecaller performance on communication, call handling...

Quality Analyst - International BPO 5 Days Working Graduate Rotational Shift Quality Analyst Salary up to 6.5lpa - 7.5lpa Must have exp. as a Quality Analyst in International BPO ( Banking Domain Mandate) Location - Hyderabad / Bangalore Required Candidate profile Banking Exp Mand WhatsApp - 8750557705 (No Call) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email - qualitydemographic@gmail.com

Role & responsibilities Roles and responsibilities: • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. • Will be responsibility to meet Quality related service level monthly • Randomly monitor calls to ensure Client/TP standards are maintained. • Need to manage BAU, Business intellig...

Job Description: Trainer Location: Bangalore Department: Learning & Development / Inside Sales Experience: 4-7 Years About NoBroker NoBroker is Indias first and only PropTech Unicorn, transforming the real estate industry with technology-driven, brokerage-free solutions. We enable customers to buy, sell, rent, and manage properties without middlemen, offering a seamless, transparent, and cost-efficient experience. With over 35 million+ users, NoBroker operates in major cities and continues to disrupt the real estate ecosystem with innovation, scale, and customer-centric products. About the Role We are hiring an experienced Trainer to lead capability building for our Inside Sales teams. The i...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika: 8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMarque Soluti...

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance, identifying areas of improvement and providing feedback to agents. Perform call calibration exercises to align agent performance with industry standards. Analyze data from various sources (e.g., CRM systems) to identify trends and opportunities for process improvements. Collaborate with team members to resolve issues related to call quality, customer satisfaction, or other operational concerns. Desired Candidate Profile 1-2 years of experience in a similar role within the BPO/call center industry. Strong understanding of call auditing, call monitori...

Must have Min 1+yrs exp as a Quality Analyst in International Banking Process BPO. Well Versed with RCA/ QC Metrics Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Leading BPO in Bengaluru & Hyderabad Hiring for Sr Quality Analyst Banking Process Must have minimum 1 year experience in Quality in International BPO in Banking Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Mail Your cv at simmi@Hiresquad.in Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality del...

Monitor calls/chats, identify gaps, provide feedback, conduct audits, ensure quality standards, drive CSAT improvement, prepare reports, and support process enhancement. Experience in QA - BPO (ONLY) required. Call/WhatsApp - 9606906191 / 9606976220 Health insurance Employee state insurance Provident fund Maternity leaves

Audit calls for performance & compliance Coach agents & provide feedback Track reports & suggest improvements Required Candidate profile Strong understanding of call quality frameworks, audit methods, and compliance Excellent communication and feedback-delivery skills Stability and maturity preferred (age 35–50) Perks and benefits Health insurance PF

Quality call audit for International Voice Process – US Healthcare (RCM / AR /Claims /Eligibility/Denials) Experience Required:5 to 7Years Shift: Night Shift(US Shift) QA,QC,Feedbacks,Call Monitoring,Call calibration , Contact :8956992506 Seema( HR)

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Min 2–4 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems Call Vikas at 8527840989 Email vikasimaginators@gmail.com EXCELLENT COMMUNICATION JOB LOCATION NOIDA SECTOR 142 Required Candidate profile WORK FROM OFFICE 5 DAYS WORKING

Hiring Asst Manager - Quality Min 5 -10 yrs exp with 2+ yrs as Asst Mgr Quality Should be aware of 7QC Tools,excellent comms Lean Six Sigma Certified Job Location :- Noida Required Candidate profile Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Roles and Responsibility- Should have experience / knowledge in CBB/ Real Estate / FMCG/ Technical Conduct call audits to ensure quality standards are met. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to identify patterns and areas for improvement. Provide training and coaching to team members on quality procedures and best practices. Handle team performance, provide feedback, and coach team members. Interested candidates can connect with - Simran Rana - 9137514621 or can share resume on simran.rana1@teleperformancedibs.com

Job description Roles and Responsibilities Conduct call audits to ensure quality standards are met. Lead by example and set high expectations for self and team. Handle team performance, provide feedback, and coach team members. Ensure effective communication among team members through regular meetings and updates. Identify areas of improvement and implement process changes to enhance overall performance. mamta.parmar2@teleperformancedibs.com

Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements We are seeking candidates who have at least 1 year of prior experience in Call Quality Auditing within a BPO (mandatory) Alternatively, experienced Customer Care Executives with strong call handling backgrounds and a good understanding of quality auditing are also encouraged to apply Job Responsbilities: 01) Fixed Day Shift: T...

Urgent hiring of Quality Analyst (Calls Monitoring & Call Audits) . We are hiring for Gurugram And Delhi. Candidate should have 1 year experience in calls monitoring. *Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar) , Or can share resume at brijeshkumar@paisabazaar.com* Job Description - Strong Communication and Interpersonal Skills. Responsible to auditing calls and sharing feedback to agents. Analytical and problem solving Skills, Basic Knowledge of Excel. Responsible for conducting audits on defects received for metrics and providing effective. coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by d...