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10.0 - 14.0 years

0 Lacs

kollam, kerala

On-site

You are a BE or B Tech Civil Engineering graduate with 10 to 12 years of experience, currently working as a Manager in the Construction industry. You are a self-starter with a good understanding of setting up processes and standards within the field. Your expertise lies in Quality Control Management, particularly in inspection, sampling, testing, and independent inspection of works and auditing processes. As a Quality Control Manager, you play a crucial role in planning and developing quality control systems for specified products or processes. Reporting to the DGM, your responsibilities include implementing site QC roles during construction, covering pre-works preparation inspection, quality monitoring, post-works & finishing inspection, and handing over inspection. You are accountable for preparing and delivering all documentation related to inspections and tests, ensuring compliance with quality requirements and the QC system. Your duties also involve overseeing pre-work & post-work rebar inspection, pre-concreting & post-concreting inspection, monitoring civil construction works, and conducting take-over inspections from the Civil Contractor. It is your responsibility to ensure that quality priorities and sequences for products/services are in order to meet quality requirements and project specifications. Additionally, you are required to control, monitor, and ensure the required tolerances and quality as per project valid requirements. Conducting tests and inspections on incoming materials and equipment, analyzing and reviewing QC records, data, calibration, and accreditation certificates, and preparing QA/QC documents are also part of your core responsibilities. Your core skills include prioritizing and managing challenging workloads, being a team player with good interpersonal skills in a multicultural environment, working independently to meet tight deadlines, and taking on challenges in a dynamic setting. Your experience in team leadership, report writing, communication, and presentation skills are highly valued in this role. This is a full-time position located in Kollam, Kerala, within the EPC Building and Construction Project. Salary details will be discussed during the interview. The job type is Full-time and benefits include food provided.,

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5.0 - 9.0 years

5 - 9 Lacs

Delhi, India

On-site

We are seeking a highly experienced and analytical Senior Manager - Policy & Risk Analytics . In this pivotal role, you will be responsible for developing and refining credit policies for Home Loans and Loan Against Property (LAP). You will actively monitor portfolio quality, conduct essential training for business and credit teams, and drive the digitization of credit processes to build robust system capabilities for a seamless digital journey. Roles and Responsibilities: Responsible for writing and developing comprehensive credit policies specifically for Home Loans and Loan Against Property (LAP) products. Implement robust frameworks for the monitoring of portfolio quality , identifying trends, risks, and opportunities to ensure sound lending practices. Conduct engaging and informative trainings for business and credit teams on policy matters, ensuring clear understanding and consistent application. Lead initiatives for digitizing the credit processes , including identifying areas for automation, enhancing system capabilities, and contributing to the overall digital transformation journey. Collaborate with various stakeholders including business, credit, collections, product, operations, and compliance teams to ensure policy alignment and effective implementation. Analyze market trends, regulatory changes, and portfolio performance analytics to continually recommend policy enhancements. Contribute to setting up risk thresholds and program risk acceptance criteria for assigned products. Skills Requirement: Strong expertise in credit policy development and implementation for retail lending products, particularly Home Loans and LAP. In-depth understanding of portfolio quality monitoring techniques and early warning indicators. Proven ability to conduct effective training sessions on complex policy matters. Experience in digitizing credit processes and enhancing system capabilities for digital lending journeys. Excellent analytical skills for data-driven policy decisions and risk assessment. Strong knowledge of credit risk management principles and practices. Familiarity with regulatory guidelines related to housing finance and LAP. Exceptional communication and interpersonal skills for stakeholder collaboration. QUALIFICATION: Graduate / Post graduate

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Team Leader based in Bangalore with over 4 years of experience, your primary responsibility will be to coordinate and manage the day-to-day activities of a team of 15-20 Technical Support Representatives. Your role will involve monitoring and evenly distributing the daily workload among team members while ensuring a first-class service delivery. Your key responsibilities will include setting clear objectives for the team, conducting regular one-on-one sessions with team members, and fostering a performance-oriented culture. You will contribute to the ongoing development of the Managed Support function by sharing knowledge and expertise with other team leaders and supporting the Operations Manager in highlighting operational risks and areas for improvement. Additionally, you will be expected to proactively identify opportunities for procedural improvements, provide constant coaching and training to enhance the skill set of technical support representatives, and ensure adherence to business policies. Working with the WFM team, you will also be responsible for meeting key SLAs for provisioning and support. To be successful in this role, you must have a minimum of 4 years of experience as a Technical Support Representative or a minimum of 2 years as a Team Leader in a call center environment. You should possess the ability to troubleshoot basic technical issues, manage conflict, coach and motivate employees, and find and convey product information accurately to customers. Strong communication skills, people management experience, and proficiency in MS Office and business analytics tools are essential. Your educational qualification should be a graduate degree, and the job type is full-time. The benefits include health insurance, the shift is during the day, and you are expected to work from Monday to Friday at the designated location in person. If you are looking for a challenging role where you can lead a team, drive performance, and contribute to the continuous improvement of customer support operations, this position offers the opportunity to utilize your skills and experience effectively.,

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2.0 - 6.0 years

0 Lacs

telangana

On-site

As a Quality Monitoring and Accreditation professional, you will be responsible for ensuring adherence to quality standards and accreditation requirements within the hospital setting. Your primary focus will be on monitoring and evaluating the quality of healthcare services provided, as well as facilitating the accreditation process to maintain compliance with industry standards. Success in this position involves maintaining high-quality patient care, ensuring that all accreditation criteria are met, and continuously seeking opportunities for improvement in hospital operations. By effectively monitoring and assessing the quality of services, you will contribute to the overall success of the organization and help enhance its reputation within the healthcare industry. This role is crucial in upholding the hospital's reputation for excellence in patient care and ensuring that it meets the necessary standards set by accrediting bodies. By leveraging your expertise in Hospital Administration, as well as your experience in quality monitoring and accreditation, you will play a key role in supporting the organization's commitment to delivering exceptional healthcare services to its patients. If you are an MHA/MBA Hospital Administration graduate with at least 2 years of experience in hospital management and accreditation, this opportunity offers you a platform to make a significant impact on the quality of healthcare services provided by the organization. Join us in our mission to maintain high standards of care and achieve excellence in healthcare delivery.,

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1.0 - 6.0 years

2 - 7 Lacs

Madurai, Chennai, Coimbatore

Work from Office

- Documentation of analysis, maintaining the raw data of observation & entries of required data into system. - Reporting on status of quality and raising appropriate defects. - Produce standard test scripts. Required Candidate profile - Excellent knowledge of MS Office. - Strong understanding of quality control standards and testing techniques.

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4.0 - 6.0 years

5 - 9 Lacs

Gurugram

Work from Office

Job Title: Assistant Manager - Quality Job Designation Assistant Manager - Quality Vertical: Travel Location: Gurugram Salary Range : Position Type : Permanent HR Contact: Panelist : Sugandha Kamra, Deepak Sharma A. Pre-requisite for the role Essential Qualification and Work Experience: Soft Skills : Excellent analytical, communication, and interpersonal skill Strong leadership and team management skills Technical Skills: Strong knowledge of travel industry standards, regulations, and best practices. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (Word, Excel, PowerPoint) Attention to detail and a commitment to quality. Problem-solving and critical-thinking abilities. Preferred Qualification: Bachelors degree. Minimum of 4-5 years of experience in a quality assurance role within a BPO environment, preferably in the travel domain. Preferred Technical Skills: Certification in Quality Assurance (e.g., Six Sigma, COPC) is a plus. B. Position Summary: Essential duties and responsibilities include the following (other duties may be assigned) The Transaction Quality Assistant Manager in the BPO Travel domain is responsible for ensuring the highest quality standards in customer interactions and transaction processes. This role involves monitoring, analyzing, and improving transaction quality to enhance customer satisfaction and operational efficiency. Quality Monitoring and Evaluation: Oversee the quality monitoring process for customer interactions (calls, emails, chats) and transaction processing. Conduct regular audits and evaluations to ensure compliance with quality standards and guidelines. Identify areas of improvement and provide actionable feedback to agents and supervisors. Data Analysis and Reporting: Analyze quality scores, trends, and patterns to identify root causes of quality issues. Prepare and present detailed reports on quality performance to management. Develop and track key performance indicators (KPIs) related to transaction quality Training and Development: Collaborate with the training team to design and deliver quality training programs for agents. Conduct refresher training sessions based on audit findings and quality gaps. Mentor and coach agents to enhance their performance and adherence to quality standards Process Improvement: Work with cross-functional teams to identify and implement process improvements. Participate in the development and revision of quality assurance policies and procedures. Ensure that all processes align with industry standards and client requirements Client and Stakeholder Management: Act as the point of contact for quality-related queries from clients and stakeholders. Participate in client calls and meetings to discuss quality performance and improvement plans. Ensure client satisfaction by maintaining high-quality standards in service delivery Compliance and Documentation: Ensure adherence to regulatory and compliance requirements specific to the travel domain. Maintain comprehensive documentation of quality assurance activities and findings. Assist in internal and external quality audits. Coforge BPS Solutions Pvt Ltd Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law

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2.0 - 7.0 years

2 - 5 Lacs

Kochi

Work from Office

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

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2.0 - 7.0 years

10 - 15 Lacs

Hyderabad

Work from Office

Email your resume to Raveena@wissenpro.com or call/WhatsApp us at 703-204-6318 Role and Key Responsibilities: Reviewing Online Content Analyze online videos, content, complaints, and legal notices from end customers regarding potential copyright issues. Content Management Review and update content on popular social media platforms. Content Audit Conduct audits of received content and prepare it for social media uploads. Key Skills and Knowledge: Language Proficiency Fluency in the required language and exceptional verbal & written English skills. Knowledge & Awareness Strong understanding of current affairs, social media platforms, and their specific policies. Social Media Expertise Previous experience in social media roles is an advantage. Analytical Thinking Demonstrates maturity and analytical skills. Teamwork Strong collaboration skills and high engagement with the team. Key Focus : Accuracy, compliance, and efficient management of social media content while ensuring team synergy and quality output.

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3.0 - 8.0 years

4 - 5 Lacs

Visakhapatnam

Work from Office

Key Responsibilities: 1. Quality Planning & Policy Implementation 2. Supervision & Inspection 3. Documentation & Reporting 4. Coordination & Communication 5. Training & Compliance Provident fund Health insurance

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3.0 - 7.0 years

0 Lacs

tiruchirappalli, tamil nadu

On-site

The role requires you to focus on increasing the sales of QR & Soundbox products through various channels to merchants across different locations. Your responsibilities include growing distribution and market share in the assigned area, ensuring visibility and accountability through extensive deployment of QR & Soundbox, recruiting and managing a sales team, and planning the market size and geographies for Field Sales Executives (FSE). You should possess coaching and mentoring skills, be a quick learner capable of applying new ideas effectively, devise communication methods for team targets, monitor quality parameters, and conduct audits on team activities. Additionally, you need to ensure team members are actively present in the market, have strong networking abilities, and be ready to travel extensively in the specified area. To succeed in this role, you must demonstrate a high level of drive, initiative, and self-motivation, have prior experience in team leadership, hold a graduate degree, and exhibit a growth mindset. Joining us means being part of a mission to bring half a billion Indians into the mainstream economy. Our success is driven by the collective energy and customer-focused approach of our team members. As the largest merchant acquirer in India, we offer a unique opportunity to contribute to the democratization of credit for consumers and merchants. With over 500 million registered users and 21 million merchants, we are committed to creating wealth for the right candidate. Qualifications: - Graduate/Post Graduate Compensation: - Competitive compensation package offered to the right candidate with opportunities for wealth creation.,

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1.0 - 5.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Customer Service Representative at our Vashi Palm Beach Road location, your primary responsibility will be to handle customer complaints and ensure excellent service delivery. You will play a key role in providing feedback to managers and the management team regarding customer experiences and monitoring the quality of after-sales services offered to our valued customers. Your duties will also include following up with respective brands for customer complaints, providing immediate solutions, and cross-selling our other products to enhance customer satisfaction. In addition, you will be tasked with the important goal of increasing our store's rating on social media platforms by delivering exceptional service and fostering positive customer relationships. The working hours for this position are from Monday to Saturday, 10:00 AM to 07:30 PM, with Sundays being fixed off. Furthermore, you will be expected to work on all festivals to ensure continuous support and service to our customers in the electronic retail industry.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Call Quality Analyst & Accent Trainer, you will be responsible for ensuring excellence in customer service and operational efficiency within the organization. Your main tasks will include monitoring, evaluating, and providing feedback on customer interactions, particularly phone calls, to maintain high-quality standards and procedures. Additionally, you will assess and enhance employees" communication and accent skills to contribute to superior customer experiences and business success. Your key responsibilities will involve monitoring recorded or live customer interactions, focusing on phone calls, to assess service quality and compliance with established protocols. You will conduct detailed assessments of employees" accent and communication skills, identifying areas for improvement. Evaluating employee performance in critical areas like communication proficiency, product knowledge, script adherence, policy compliance, and issue resolution will be crucial. Utilizing quality monitoring tools and metrics for objective performance assessments and leading coaching sessions to address performance gaps will also be part of your role. Providing constructive feedback to employees, delivering training sessions on enhancing pronunciation, intonation, rhythm, and preparing comprehensive reports detailing quality assessment findings will be essential tasks. Furthermore, you will analyze data to identify patterns, root causes of quality issues, and areas for process optimization. Collaborating in the design and refinement of quality evaluation criteria to ensure alignment with business objectives and customer expectations is expected. Staying informed of industry best practices and emerging trends in quality assurance methodologies to continuously improve evaluation processes will also be necessary. The required skills for this role include a Bachelor's degree in Business Administration, Communications, or a related field (preferred), experience with accent reduction tools/software and online training platforms, proven experience in accent training, speech therapy, language instruction, or a related role, experience working with companies in Australia, the U.S., or the U.K., strong analytical skills, proficiency in data analysis tools and methodologies, ability to provide constructive feedback and coach individuals effectively, capability to work independently and collaboratively in a dynamic environment, commitment to maintaining confidentiality and ethical standards, flexibility to adapt to evolving priorities and business requirements, and certification in quality assurance or a related field is a plus. This position requires working 6 days per week, and the shift timings and salary will be discussed accordingly.,

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0.0 - 10.0 years

2 - 12 Lacs

Bengaluru

Work from Office

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description

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3.0 - 5.0 years

3 - 7 Lacs

Gurugram

Work from Office

About The Role Skill required: Learning - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Learning Delivery is transforming Delivery services, creating a seamless experience for the Accenture client and a better experience for learners. A new, streamlined operating model, aligning Central and Local teams into one global delivery organization, allows us to leverage deep expertise across teams, providing enhanced planning and execution services. Also, we are focusing on our end-to-end technology strategy, aligning tools and processes ensuring ease of access for our clients and learners to our enhanced services.The Onsite Analyst works closely with regional Onsite lead to execute session requirements and managing on ground activities. They are responsible for understanding the session requirements and execute them with the help of team members. Also, they will monitor all the activities and resolve issues or escalate where necessary. KEY RESPONSIBILITIESOrganize and ensure all sessions are manned and end to end support is providedPro-actively escalate potential serious / high-level issues - categorically highlighting bases on the sensitivity of the scenarioManage on ground activities and prepping for sessionBe a medium between all stakeholders, vendors, faculties etc. at all points during the sessionProvide session support during shortage of coordinators or during instances where in the session planners requestWork with other execution teams to ensure on the day of the session the delivery goes seamlesslyLiaise with other teams outside of Delivery as neededMaintain good relationship with our Vendors and Session PlannersUpskill themselves by registering to trainings in myLearningTake regular feedback from Supervisor/Career Counsellors in terms of performanceManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Collaboration and interpersonal skillsWritten and verbal communicationAbility to establish strong client relationshipAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsStakeholder Management Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessCritical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skills Qualification Any Graduation

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3.0 - 5.0 years

3 - 7 Lacs

Bengaluru

Work from Office

About The Role Skill required: Learning - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Learning Delivery is transforming Delivery services, creating a seamless experience for the Accenture client and a better experience for learners. A new, streamlined operating model, aligning Central and Local teams into one global delivery organization, allows us to leverage deep expertise across teams, providing enhanced planning and execution services. Also, we are focusing on our end-to-end technology strategy, aligning tools and processes ensuring ease of access for our clients and learners to our enhanced services.The Onsite Analyst works closely with regional Onsite lead to execute session requirements and managing on ground activities. They are responsible for understanding the session requirements and execute them with the help of team members. Also, they will monitor all the activities and resolve issues or escalate where necessary. Pro-actively escalate potential serious / high-level issues - categorically highlighting bases on the sensitivity of the scenarioManage on ground activities and prepping for sessionBe a medium between all stakeholders, vendors, faculties etc. at all points during the sessionProvide session support during shortage of coordinators or during instances where in the session planners requestWork with other execution teams to ensure on the day of the session the delivery goes seamlesslyLiaise with other teams outside of Delivery as neededMaintain good relationship with our Vendors and Session PlannersUpskill themselves by registering to trainings in myLearningTake regular feedback from Supervisor/Career Counsellors in terms of performanceSchedule meetings with Session Planners & Requestors as and when needed and gain clear understanding of client What are we looking for Learning Delivery OperationsCollaboration and interpersonal skillsWritten and verbal communicationAbility to establish strong client relationshipAbility to manage multiple stakeholdersLearning Delivery Strategy Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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1.0 - 5.0 years

9 - 13 Lacs

Pune

Work from Office

Project Role : AI Advisor Project Role Description : Evaluate, prioritize, and design AI use cases solving specific business problems and opportunities, identify underlying data and technology requirements, with a laser focus on simplifying and enhancing business processes, delivering measurable value outcomes, and creating an ecosystem scaled AI adoption within the organization. Must have skills : Data & AI Strategy Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI Advisor, you will evaluate, prioritize, and design AI use cases that address specific business challenges and opportunities. Your typical day will involve collaborating with various teams to identify data and technology requirements, focusing on simplifying and enhancing business processes, and delivering measurable value outcomes. You will play a crucial role in creating an ecosystem that fosters scaled AI adoption within the organization, ensuring that the solutions you design are aligned with the strategic goals of the business and contribute to its overall success. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and be responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams and provide solutions to business area problems.- Facilitate workshops and discussions to gather insights and feedback from stakeholders to refine AI strategies.- Monitor and evaluate the effectiveness of implemented AI solutions, making adjustments as necessary to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Data & AI Strategy.- Strong analytical skills to assess business needs and translate them into AI solutions.- Experience in developing and implementing AI strategies that align with business objectives.- Ability to communicate complex technical concepts to non-technical stakeholders effectively.- Familiarity with data governance and ethical considerations in AI deployment. Additional Information:- The candidate should have minimum 18 years of experience in Data & AI Strategy.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

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8.0 - 10.0 years

10 - 16 Lacs

Hyderabad, Telangana, India

On-site

Job description Perform quality evaluations of vendor map deliveries following the Quality Plan. Conduct manual and automated data validation checks. Use analytical tools to monitor data quality trends and identify inconsistencies. Apply quality methodologies to identify defects and optimize processes. Support automation-driven quality initiatives. Participate in vendor audits to ensure process compliance and adherence to quality standards. Work with engineering and process teams to test and validate quality tools. Maintain quality documentation, reports, and KPI tracking for continuous improvement. Minimum Qualifications Bachelor s degree in GIS, Computer Science, Industrial Engineering, or a related field 8-10 years of experience within map operations, GIS, and geospatial data environments Strong analytical and problem-solving skills with a focus on data-driven decision-making Hands-on experience in map editing, quality control processes, and production analytics Working knowledge of data analytics tools for quality monitoring Familiarity with process optimisation, automation, and statistical quality control Preferred Qualifications Experience working with vendors and third-party data sources is a plus. Strong communication and documentation skills. Ability to work in cross-functional teams and train peers in quality best practices. Certifications in Lean/Six Sigma Green Belt or Black Belt, or equivalent are a plus

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2.0 - 7.0 years

5 - 6 Lacs

Noida, Gurugram

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Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida and Gurgaon Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate communication quality, product knowledge, and policy adherence using established QA scorecards. Provide actionable feedback to sales agents and work with supervisors to address performance gaps. Maintain accurate QA records and generate regular reports on findings and trends. Training Support Assist in the delivery of onboarding and ongoing training for new and existing sales staff. Support the development of training materials, including presentations, guides, and e-learning content. Facilitate refreshers, and coaching sessions in collaboration with senior trainers or managers. Gather feedback from trainees and contribute to training improvement efforts. Cross-functional Collaboration Work closely with team leads, supervisors, and QA analysts to ensure training and quality initiatives are aligned with business goals. Escalate recurring issues and recommend process improvements to training or QA leadership. Qualifications & Skills Bachelors degree preferred or equivalent work experience. 1-3 years of experience in sales quality assurance or training, ideally in a B2C environment. Strong communication and coaching skills. Attention to detail and ability to analyze performance data. Proficiency with CRM systems (ZOHO) and QA tools. Comfortable presenting in group settings and working independently. Experience with AI based audit is a plus.

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0.0 - 1.0 years

0 Lacs

Surat

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CodeVibe Technology is looking for Trainee to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities.Observing and gaining hands-on experience in various aspects of the job.Receiving feedback and guidance from supervisors and mentors.Completing assigned projects and tasks under the supervision of experienced employees.Collaborating with team members and contributing to team projects.Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

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8.0 - 10.0 years

4 - 5 Lacs

Noida

Work from Office

Role & responsibilities We are seeking a senior-level professional with deep expertise in surgical gloves packing operations , team leadership, and sterilization compliance to head the Packing Department. The candidate should have strong experience in valeting, pouching, ETO/Gamma sterilization , and finished goods readiness , along with excellent reporting, MIS, and team management capabilities . Packing Operations Leadership Manage complete packing workflow: Valeting Visual inspection and sorting of gloves Pouching Sealing gloves in sterile packaging Sterilization Coordination – Oversee ETO/Gamma processes, documentation & vendor coordination Final Goods Readiness – Ensure gloves are packed, compliant, and ready for dispatch Sterilization Compliance Ensure full compliance with sterilization standards and protocols Maintain sterilization batch records , load validations , and release documentation Coordinate with QA and regulatory teams for compliance with ISO 13485 , BIS 13422 , and MDR 2017 Team Leadership Lead and manage large packing teams across multiple shifts Drive daily targets, process discipline, and training initiatives Monitor workforce efficiency and resolve operational issues on the floor MIS & Management Reporting Develop and maintain comprehensive MIS dashboards for: Daily packing output and efficiency Rejection and rework data Sterilization loads and status Material consumption and wastage Dispatch readiness and inventory Prepare management reports for senior leadership Use data for trend analysis , forecasting , and continuous improvement Process & Quality Monitoring Ensure smooth coordination between production, QA, sterilization, and logistics Maintain real-time traceability using batch and lot tracking systems Identify process gaps and implement corrective actions Preferred candidate profile Experience: Minimum 10 years managing packing operations in surgical gloves or Class B/C/D medical devices Proven experience in ETO/Gamma sterilisation handling and compliance Exposure to MIS/reporting tools and production analytics Skills: Proficiency in Excel , ERP systems , and MIS dashboards Strong reporting and data presentation skills Excellent leadership and communication abilities Familiarity with GMP , ISO 13485 , MDR 2017 , BIS 13422 standards Qualities: Target-driven, process-oriented, and analytical mindset Strong team-building and problem-solving capabilities Eye for detail and a proactive approach to process improvement Salary & Benefits: Competitive CTC based on experience Provident Fund (PF) Annual Increments

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1.0 - 6.0 years

2 - 3 Lacs

Gurugram

Work from Office

***********We are looking for T&Q Analyst for TOP brand********** Typically involves developing, delivering, and evaluating training programs while also ensuring the quality of products, services, or processes . . Needs Assessment: Identify and analyze learning and development needs within the organization. Training Program Development: Design, develop, and implement training programs aligned with organizational goals and objectives. Training Delivery: Conduct training sessions using various methods (lectures, group discussions, hands-on activities). Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis. Continuous Improvement: Identify opportunities to improve training programs and make recommendations for updates. Documentation: Maintain accurate records of training activities and participant information. Quality Analyst Responsibilities: Quality Assessment: Conduct quality tests, inspections, and audits to identify defects and areas for improvement. Data Analysis: Analyze data related to quality metrics and identify trends and root causes of quality issues. Corrective Actions: Implement corrective and preventive actions to address quality issues and prevent future occurrences. Quality Assurance Procedures: Develop and implement quality assurance procedures and standards. Collaboration: Collaborate with cross-functional teams to ensure quality standards are met throughout the product or service lifecycle. Compliance: Ensure compliance with regulatory requirements and industry standards. Continuous Improvement: Drive continuous improvement initiatives to enhance product or service quality. Key Skills: Analytical Skills: Ability to analyze data, identify trends, and solve problems. Communication Skills: Excellent written and verbal communication skills for delivering training and reporting on quality issues. Training Skills: Ability to design, develop, and deliver effective training programs. Quality Assurance Skills: Knowledge of quality assurance principles, methodologies, and tools. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy and quality. Experienced in handling e-commerce operations, including product cataloging and listing across various online platforms. Interested candidates can share resumes on 8287597260, HR ROHIT. Direct Walk-In On- 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008 Regards, HR Rohit Human Resource Executive Radical Minds Technologies Pvt. Ltd Mob: +91 8287597260 www.radicalminds.in

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

The Product Owner role entails taking charge of the product architecture to define integration with existing systems, external/partner systems, ensuring high quality development, monitoring, and availability, and outlining integration with financial institution clients. This position is an individual contributor reporting to the Sr. Product Manager of New Product Development, aimed at maximizing value for clients and stakeholders. The role is based in Bangalore, India. Working closely with Visa DPS product managers, the Product Owner collaborates to develop solutions and define use cases supporting the credit processing strategy. This involves interfacing with various stakeholders including clients, partners, business leaders, engineers, architects, and global cross-functional teams to build, refine, and iterate the credit processing backlog and roadmap. As a Product Owner embedded in agile scrum teams, you bring forth the product vision, customer insights, and feedback, setting the business context. You define features and user stories, actively manage and prioritize the team backlog, and adapt to changing market conditions. Regular communication of status updates with key stakeholders and collaboration with both internal and external parties to effectively build, launch, and commercialize new product features are key responsibilities. Throughout the development lifecycle, the Product Owner owns features and stories until client consumption in production, prioritizes defects based on impact, and executes launch plans for pilot and general availability. Additionally, participation in client and sales meetings to describe product functionalities and deliver product/feature demos that communicate the value proposition are crucial aspects of the role. Basic qualifications for the role include a minimum of 4 years of relevant work experience with a Bachelor's Degree, along with a passion for innovating and delivering differentiated products and user experiences. Demonstrating leadership principles such as open communication, effective collaboration, enabling and inspiring others, and excelling with partners is essential. Preferred qualifications include experience in developing credit ledgers, defining integration methods for financial institution clients, familiarity with agile methodologies, and a strong technical acumen in product development and support.,

Posted 6 days ago

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1.0 - 6.0 years

2 - 3 Lacs

Mumbai, Mumbai Suburban

Work from Office

We are hiring for HSC with 6 months exp/ graduate fresher Salary - 25k inhand + attendance bonus + incentive 5 days working with any 2 week off Rotational shift Immediate joiner HR Arti 9522754537 Required Candidate profile excellent communication is required hsc fresher also can apply

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3.0 - 4.0 years

3 - 3 Lacs

Durg, Bhilai

Work from Office

Implement and monitor quality control procedures at each stage (moulding, melting, pouring, fettling, machining, etc.).Perform incoming raw material inspection, in-process inspections, and final inspection of castings Required Candidate profile Oversee mechanical testing (tensile, hardness, impact), chemical analysis, and NDT (Ultrasonic Testing, Radiography, MPI).roficiency in MS Office, SAP/ERP, and quality software

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3.0 - 8.0 years

8 - 11 Lacs

Pune

Work from Office

Conduct quality audits of underwritten mortgage files to ensure adherence to US mortgage guidelines and client-specific policies. Work closely with underwriters and operations teams to provide feedback, drive accuracy, and improve process quality.

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