1806 Quality Monitoring Jobs - Page 7

We are looking for a skilled Deputy Manager to join our Quality Control team in the Hotel Project department. The ideal candidate will have 3-5 years of experience in quality control, preferably in the hospitality industry. Roles and Responsibility Oversee the implementation of quality control processes to ensure high standards of finishes in hotel projects. Conduct regular site inspections to monitor progress and identify potential issues. Develop and maintain quality control procedures and protocols. Collaborate with cross-functional teams to resolve quality-related issues. Analyze data and reports to identify trends and areas for improvement. Implement corrective actions to address identi...

Responsibilities: * Conduct call audits & calibrations * Ensure compliance with quality standards * Monitor calls for quality assurance * Analyze data using quality tools * Collaborate on continuous improvement initiatives Food allowance Provident fund Annual bonus

JOB ROLES AND RESPONSIBILITIES: • Shall able to classify project management consultants scope in quality budget formation. • Verifies bill payments for all expenses (as per the current corporate limit) • Defines and modifies quality standards from customer perspective • Defines quality standards and shall be able to incorporate changes in project quality plan as per project requirements & standard Quality Manual. • Communicates quality standards to project teams • Prepares annual Quality Audit calendar for the region. • Shall able to interpret standard Quality Manual audit requirements and I.S.O.9001, 2008 requirements. • Communicates the date and scope of audit to the regional staff and CMC...

As a Telecalling Outreach Executive, you will be responsible for conducting outbound telecalling to inform and educate contacts about our services. This role requires strong communication skills and a proactive approach to engaging with potential leads. Key Responsibilities : - Conduct outbound telecalling to introduce our services. - Provide detailed information and address inquiries effectively. - Follow up with leads to nurture relationships and gather feedback. - Maintain accurate records of all telecalling interactions. - Collaborate with team members to ensure efficient follow-up and support. Required Qualifications : - Any degree or equivalent. - Prior experience in telecalling or sal...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Interested Candidates can directly come for the F2F Interview at the given address- Unit-508-510,5th floor,welldone techpark Sector-48,Gurgaon Roles and Responsibilities Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings ...

Roles and Responsibilities Greetings from Teleperformance Role: BPO Quality Analyst Notice: Only Immediate Joiners Skill: Call Quality Assurance Salary Range: Open to discuss Location: Mumbai - Bhayandar NEED GOOD KNOWLEGDE ON EXCEL HANDLING Contact: Charlie HR - 7330616341 ( Mention Looking for QA - Mumbai Location) Conduct call audits to ensure quality standards are met Monitor calls for quality control purposes, identifying areas of improvement Utilize various quality tools such as CSAT, 7QC, Pareto Analysis, Fishbone, QC Tools, Root Cause Analysis, etc Perform quality checks during inbound processes Provide feedback on performance to agents and trainers. Conduct call audits to ensure qua...

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Role and Key Responsibilities Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per ...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Job Discription Creating a positive Brand Image /awareness of JD in the minds of new prospective clients(SMEs) Contact customers by phone to explain advantages and features of service being sold or persuade them to purchase the services by stimulating the customer interest Answer customers questions pertaining to service being offered Explain and Advice customers on prices, services, variables and options to assist customer in making decision Coordinating and scheduling of appointments to sales representatives and clients till the deal is closed Maintaining and Working on Follow Ups data Giving Feedback to Team Lead on prospects or Follow up clients and meeting the targets assigned on timely...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate ...