307 Quality Monitoring Jobs - Page 7

This role is for Quality Analyst, Mohali location The working hours for this position: 6:30 PM IST to 3:30 AM IST (night shift) If interested, please share your resumes at Kirti.rapta@spectraforce.com Role & responsibilities Minimum 2 years of experience as a Quality Analyst/Quality Auditor/Call Auditor Ability to seamlessly manage conflicts Should have a basic understanding of BPI tools (Pareto etc.) Proficiency in MS Excel required Self-motivator Positive attitude & Flexible Ability to perform with minimum supervision Excellent communication and interpersonal skills Knowledge, Skills, and Attributes: Positive, flexible & assertive work approach. Excellent communication skills (verbal and written). Ability to work independently with minimum supervision in a fast-paced agency environment. A strong will to learn and stay up to date with new technologies. Professional, adaptable, and resilient - ability to withstand setbacks, yet apply 100% effort throughout the workday. Goal-oriented and ambitious. Advanced computer skills, especially in MS Word, MS PowerPoint, and MS Outlook. A highly motivated individual and a quick learner of complex technologies and tools. Must have demonstrated ability to work within tight deadlines. Willing to work night shifts.

Role: Lead the Quality team and the primary responsibility will be to monitor the work allocation, attend client calls and SMR, prepare different reports, work closely with Ops to ensure that the process is functioning smoothly Responsibilities: Manages a team of Quality Managers, DMs and AM,s across the account geographies To manage transaction quality performance for a customer service voice and chat process Participates in design of call & email monitoring formats and quality standards Defines Quality Framework, CTQs and implementation of Quality Control Plan To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedbacks To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and plan feedback and refresher sessions with agents to improve Quality of calls & emails To drive process improvement initiatives and GB/TB projects To drive calibration sessions with internal or external customers Leads quality monitoring and analysis team and provide trend data to site management team on a regular basis Gives subordinate opportunities to develop their own expertise and delegates effectively to ensure shared responsibility for work output Maintain overview of daily records, MOMs and Action items Organize touch-base meetings with Operations Leadership and discuss on AOIs and major concerns Preferred candidate profile Minimum 15 years of relevant work experience in BPO with 2-3 years in current role as Sr. Manager / Manager Quality in a call center or backend environment (Inbound/outbound calls, Emails/Chats) preferably within Telecom industry Strong understanding of quality assurance methodologies, tools, and frameworks. Familiarity with SLA and KPI management in high-volume customer-facing environments. Expertise in data analysis, reporting, and deriving actionable insights.

SPE/SME/TL - Escrow process

Roles and Responsibilities Monitor calls using 7QC tools to ensure adherence to quality standards. Conduct call audits to identify areas of improvement in customer service quality. Perform root cause analysis on issues identified during call monitoring and implement corrective actions. Develop and maintain documentation for quality control processes. Collaborate with team members to improve overall process efficiency and effectiveness.

Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Roles and Responsibilities Conduct call audits to identify areas of improvement in customer service quality. Provide feedback to agents on their performance, highlighting strengths and weaknesses. Monitor calls using BPI tools to ensure adherence to quality standards. Perform quality monitoring activities to maintain high-quality services. Identify opportunities for process improvements through analysis of data collected during call monitoring. Desired Candidate Profile 1-3 years of experience as a Quality Analyst or similar role. Proficiency in Call Monitoring, Call Audit, Call Quality, Feedback, Quality Monitoring, and Quality Audit tools.

ensuring the consistent quality of the produced molten metal and the . This involves monitoring key parameters, analyzing data, implementing process improvements, and coordinating with other departments to maintain quality .

The Team: The IQT function is part of Sustainable1s second line of defense, responsible for: Data Quality: Assess the processes, testing methodology and results of the Data Quality team Adherence to Internal Quality/Process Standards: Assess how well the first line is adhering to established procedures and standards for key areas. Facilitate the establishment of standards, where gaps are identified. Product Quality: Facilitate the establishment of standards. Assess (i) backward compatibility of key products, (ii) consistency of key product output with expected results, and (iii) the quality of disclosures in our product offerings for consistency with Methodologies, and sufficiency of transparency. Third Party Data Quality: For areas where S1 ingests third-party data, periodically assess the processes/methods used to evaluate the quality of the data. The team will consist of quality analysts/specialists that will work closely with the business, broader risk, and compliance teams to identify material quality concerns and develop remediation plans to address them. The Director, ESG Data Quality will report to the Global Head of Analytic Risk & Quality. The Impact: Quality is a critical component to ensure customer satisfaction and retention. Further, as the regulatory landscape in the sustainability space continues to rapidly evolve, the IQT function will be critical to ensure that S1 is positioned for upcoming regulation. What is in it for you? Opportunity to work with cross-functional teams across S1 Be part of the ongoing sustainability story Develop knowledge and understanding on ESG data frameworks, metrics, and reporting Responsibilities Develop the IQTs strategy Staff IQT with appropriate talent to execute on IQTs position Use technology to develop an electronic quality monitoring framework to identify key risk areas and provide support for risk-based sampling. Report key themes, risks/opportunities to S1 leadership on the state of quality via dashboards, KPIs and key forums. Foster a culture of transparency around quality related issues/opportunities Work closely with S1 leadership to ensure adherence to any other internal or external audit management action plans (MAPs) Facilitate efforts to address quality related escalations through root cause analysis Develop knowledge on ESG data sets Liaise closely with Data Quality team What Were Looking For Bachelors or advanced degree in engineering, and/or finance 15+ years of experience in financial markets/industries preferably some of which in the quality domain We seek individuals with a strong background in technology and data analytics, particularly in developing electronic quality monitoring systems. Experience in ESG data/products is not mandatory but highly preferred Quality mindset and LEAN thinking Self-starter who can work independently and lead teams to a common goal by coaching and mentoring team members Good communication and stakeholder management skills across levels.

Were Hiring: Civil Quality Engineer – Solar Ground Mount Projects Location: Saraipalli, Dist.- Mahasamund, Chattisgarh (Near Raipur) Experience: 3–4 Years Industry: Renewable Energy | Solar EPC Availability: Immediate Joiners Preferred Are you a detail-oriented civil professional with a passion for quality and sustainability? Join our dynamic solar EPC team as a Civil Quality Engineer and help us deliver excellence in ground-mounted solar projects. Key Responsibilities: • Implement and monitor Quality Assurance & Quality Control (QA/QC) procedures for all civil activities on-site. • Conduct inspections for Foundation, Building, Piling, RCC works, Cable trenching, and other civil works. • Review and verify civil work against design specifications, technical drawings, and standards. • Maintain quality documentation including RFIs, checklists, test reports, and non-conformance reports. • Liaise with third-party labs for material and field testing (soil, concrete, aggregates, etc.). • Conduct root cause analysis and implement corrective actions for quality deviations. • Train site supervisors and contractors on civil quality standards and procedures. • Ensure compliance with safety, environmental, and regulatory norms. Desired Candidate Profile: • Diploma / B.E. / B.Tech in Civil Engineering. • Minimum 3 years of experience in quality control for solar ground mount or infrastructure projects. • Strong knowledge of civil construction standards (IS Codes), QA/QC processes, and material testing. • Proficiency in MS Office, AutoCAD, and quality management tools. • Will be posted at Project Site on permanent basis. What We Offer: • Opportunity to work on large-scale renewable energy projects. • Growth-oriented environment with industry-leading practices. • Competitive salary, travel allowances, and accommodation (for site roles). Apply Now: Send your resume to hr@kslcleantech.com

1. Inspect and test balls and rollers for dimensional accuracy, surface finish, and material properties. 2. Implement corrective actions to prevent recurrence of quality issues. 3..Evaluate suppliers based on quality, reliability, and performance. Required Candidate profile Develop and implement quality policies, procedures, and standards for rollers. Maintain accurate and up-to-date quality records. Investigate and resolve customer complaints related to roller quality.

Quality Analyst Hiring - Bangalore Min 1 yr exp as a QA Should have excellent oral and written communication Should be well aware of quality tool call audit feedback call monitoring 7QC Tools, RCA, 5WHY's Karishma.imaginators@gmail.com Required Candidate profile CTC will vary upon last CTC - Max hike upto 30% depending upon interview process

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Job Title: Subject Matter Expert for Escrow Reporting to: Team Leader Objectives Associate would be responsible for reviewing information on the mortgage document and entering the information from mortgage document to Client System, Performing due diligence by validating the information on documents, review the conditions and sign off basis the availability of required documents. Flag out any discrepancy issues found on any of the required mortgage documents back to customer. Key Result Areas (KRAs) Productivity: SMEs on production is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality: SMEs are expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback: SMEs are expected to conduct quality audits on the work items processed in process and deliver feedback to the processing associates. They are also required to maintain quality dashboards, Production MIS & SOPs Qualification: Graduate/Diploma (4 year) in any discipline. Bachelor’s degree in accounting or finance or related field would be preferable Skill Sets More than 72 months experience being part of below functions: Experience of working in US Mortgage Escrow experience Understand escrow lines or products Knowledge of core logic, lareta, proctor or assurant activities Understood Tax amount reporting, pre-boarding loans, comprehension of HUD and Initial escrow statement Experience of working in Escrow set-up, Analysis and Cancellations. Knowledge of mobile homes (good to have) Mortgage Insurance cancellations Hazard Insurance Decent oral and written communication skill with mortgage domain experience Good analytical and reasoning skills Good keyboard skills – Formal Training in Typing would be an added advantage. Typing speed of 30 wpm. Ability to work with multiple teams Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(6.30 pm IST to 4:30 am IST) Willingness to work from office locations

Ensure product quality by monitoring production processes, conducting audits, managing documentation, and ensuring compliance with regulatory and safety standards. Coordinate with QA/QC teams for continuous improvement. Recruiter: 6369175733 Required Candidate profile Graduate in Science with 5 years of experience in quality assurance or quality control within the FMCG or cosmetics industry. Strong knowledge of GMP, regulatory compliance and quality standards.

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Role & responsibilities B.TECH Food Technology profile with 6+ years into QA/QC Preferred candidate profile

Immediate requirement for Quality Analyst for one of the leading Insurance sector Position : Quality Analyst Experience : 3 + Years of relevant experience CTC : up to 5 LPA Location : Hyderabad Work Days / Shift : 6 Days / General RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR THE DAY AND ENSURE THAT THE TELECALLERS ARE CATEGORIZED UNDER X Y AND Z RESPECTIVELY INDUCTION TO BE CONDUCTED ON QUALITY PARAMETERS FOR NEW JOINERS IN NEW INDUCTION BATCH REFRESHERS TO BE CONDUCTED BASIS THE QUALITY AUDIT REPORT AND METRICS TO BE IMPROVED CREATIVE AND THOUGHTFUL ACTIVITIES TO BE CONDUCTED TO IMPROVE THE QUALITY SCORE OF THE FLOOR SKILL REQUIRED:- STRONG DATA ANALYTICAL THINKING AND PROBLEM SOLVING SKILLS STRONG STAKEHOLDER MANAGEMENT TO WORK ACROSS VERTICALS IF NEEDED MINIMUM OF 1 YEAR EXPERIENCE IN CALL CENTRE QA PROCESS TELECALLING EXPERIENCE OF 3 YEARS WOULD BE REQUIRED (ON PAPERS) PROFICIENCY IN MS EXCEL, WORD PREPARE BASIC QUALITY REPORTS PREPARATION (DAILY QUALITY DASHBOARD, CALL CALIBRATION, AGENT EVALUATION REPORT) Interested candidates share cv : busiraju.sindhu@manpower.co.in Whats app : 7013970562

End-to-end ownership of the team Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators' performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy Ensure smooth policy rollouts and conduct refreshers Be proactive in identifying the training needs of the labelers in the team Team and Client Management This role requires flexible shifts and 24/7 coverage(including night shifts and public holidays)

Roles and Responsibilities Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Note: Please bring 2 copies of resume. Contact Person : Sowmya /8125696652 Email: sowmya.dasari@conduent.com Location: ITPL Tech Park Whitefield

SLK Software Services Private Limited is looking for Trainee - ERC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Mondel z International is looking for Trainee - MSC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Quality Analyst – Paytm Insurance About us: Headquartered in Noida, India, Paytm Insurance Broking Private Limited (PIBPL), a wholly owned subsidiary of One97 Communications (OCL) is an online insurance market place, that offers insurance products across all leading insurance companies, with products across auto, life and health insurance and provide policy management and claim services for our customers. Job Title & Level: Quality Analyst - Tele Collection Language proficiency: bengali and odia language : Monitoring of transactions as per process guidelines Providing event-based and frequency-based feedback Collecting data on the CTQs as defined in the SLA and track the same Assisting in identifying training needs for the agents and process-level issues that can help improve performance Participating in team huddles and providing a brief on Quality performance in the process Brief new agents joining the process and explain how the quality function operates in the process Co-ordinate all process improvement initiatives Monitoring of transaction/tickets responses as per process guidelines Validation of CSAT report, Queries type analysis for process improvement Competencies Required Ability to work in a continually challenging environment Understanding of end-to-end processes and appreciation of critical parameters Knowledge of MS Office – Excel, PowerPoint, Word Good communication skills bengali and odia Good analytical skills – to be tested through Quality Aptitude Test Self-initiated and zeal for continuous improvement

Role & responsibilities - - Candidate will be responsible for ensuring that all construction activities comply with the established quality standards and regulatory requirements. - Site inspections and audits to ensure adherence to quality standards and ensure corrective/preventive actions are in place. - Minimum 8 years of experience in QA/QC within the real estate/construction industry. - Strong knowledge of construction practices, IS codes, QMS, and audit processes. - Experience in Mivan Shuttering and Group Housing Projects is must

We are seeking a meticulous Sales Auditor to conduct qualitative and quantitative audits across all customer interactionsbe it through chat, call, or 1:1sacross our organization. Your expertise will be instrumental in enhancing CSAT levels and fortifying our SOPs. As an Auditor for Customer Interaction Channels, you will be instrumental in maintaining the highest standards of customer service and communication across various mediums, including chat, call, and video interactions. Your role will involve assessing interaction quality, ensuring adherence to company policies, and driving continuous improvement initiatives to enhance overall service delivery. Key Responsibilities well trust you with: Conduct Audits: Regularly audit sales interactions across various channels, including chat, call, and video, to assess quality, compliance with company policies, and customer satisfaction levels. Develop Audit Protocols: Create and maintain audit protocols and evaluation criteria to ensure consistency and accuracy in evaluating sales interactions. Provide Feedback and Coaching: Offer detailed feedback and coaching to sales representatives based on audit findings, emphasizing areas for improvement and best practices to enhance sales effectiveness. Collaborate for Improvement: Work with team leaders and managers to develop action plans and initiatives focused on enhancing sales quality and efficiency. Track and Analyze Data: Analyze audit data to identify trends, patterns, and root causes of sales-related quality issues, and propose solutions for continuous improvement. Stay Informed: Stay updated on industry best practices, emerging trends, and new technologies relevant to sales techniques and communication channels. Training Support: Collaborate with training teams to develop training materials and programs tailored to address identified sales training needs based on audit findings. Participate in Cross-Functional Projects: Contribute insights and recommendations for enhancing the overall sales experience by actively participating in cross-functional meetings and projects. Foster a Culture of Excellence: Promote a culture of accountability, excellence, and continuous improvement within the sales team to drive performance and achieve sales targets effectively. Core Competencies Bachelor’s degree in Business Administration, Communications, or related field. Minimum 3 years of proven experience in quality assurance or auditing within customer service or SaaS. Exceptional analytical skills for data interpretation and trend identification. Strong grasp of customer service principles, practices, and industry standards. Excellent communication and interpersonal skills for effective feedback and coaching. Proficiency in using quality monitoring tools and software. Detail-oriented with a focus on accuracy in interaction assessment. Ability to work independently and collaboratively in a fast-paced environment. Certification as a Quality Auditor (CQA) or similar is advantageous. Familiarity with Lean or Six Sigma methodologies for process improvement is desirable. Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.