1023 Quality Monitoring Jobs - Page 7

Quality Auditing •Adaptable and flexible •Agility for quick learning •Written and verbal communication •Collaboration and interpersonal skills •Ability to work well in a team shweta- 9999309521 shwetaa.imaginators@gmail.com Required Candidate profile Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Exp -3.5 yrs -SME For AM - 9 yrs exp in Quality

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoptio Mandatory Skills: Investment Banking(Back Office) .Experience: 3-5 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Content Moderation .Experience: 10 YEARS .

Store Presentation & Visual Standards: Ensure all stores maintain Nikes global visual merchandising (VM) guidelines and brand aesthetics. Plan and execute seasonal floor sets , window displays, and in-store presentations. Monitor and maintain store layout, lighting, signage, and mannequins to enhance customer experience. Merchandising Execution: Oversee product placement, zoning, and fixture utilization to drive sales. Ensure key product stories and campaigns are effectively displayed. Optimize stock levels on the sales floor for better product visibility and availability. Collaboration & Training: Work closely with store managers, marketing teams, and category leads to align VM strategies. Conduct training sessions for store staff on visual merchandising principles. Guide and mentor the in-store VM team to maintain consistency across stores. Customer Experience & Brand Enhancement: Create an immersive shopping experience by implementing engaging and interactive displays. Analyze customer shopping behavior and trends to refine visual merchandising strategies. Ensure a premium and innovative brand experience that aligns with Nikes ethos. Data & Performance Tracking: Track the effectiveness of VM strategies using sales data and customer feedback. Make data-driven recommendations to enhance store performance and product sell-through . Maintain reports on visual merchandising execution, compliance, and improvements .

Problem-Solving & Root Cause Analysis: Investigate customer complaints, identify root causes of issues, and recommend solutions. Process Improvement: Contribute to the development and implementation of quality improvement programs and initiatives. Coaching & Training: Provide coaching and training to agents on quality standards, best practices, and performance expectations. Data Analysis & Reporting: Analyze data, generate reports on quality metrics, and track trends to identify areas for improvement. Compliance & Standardization: Ensure compliance with industry standards and organizational policies. Evaluating Agent Performance: Monitor interactions (e.g., calls, emails) and evaluate agent performance against established guidelines, providing feedback for improvement. Quality Monitoring & Analysis: Identify trends, patterns, and areas for improvement in customer interactions and processes.

Plan, execute, and report on operational, compliance, and internal control audits across departments. Evaluate the efficiency and effectiveness of business processes and recommend improvements. Review adherence to policies, procedures, and applicable regulations. Identify control weaknesses, inefficiencies, and non-compliance issues. Prepare clear, concise, and well-documented audit reports and present findings to management. Follow up on the implementation of audit recommendations and action plans. Assist in the development and continuous improvement of audit programs and tools. Participate in special projects, investigations, and risk assessments as assigned. Maintain up-to-date knowledge of industry trends, best practices, and regulatory requirements. Support the development of an internal control culture across the organization.

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews. Prepares and completes action plans. Implements production, productivity, quality, and customer-service standards. Resolves problems, completes audits, identifies trends, determines system improvements, and implements change. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Meets financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions. Daily basis reporting to the management on progress of all sites.

Entire dairy production facility, Ensuring efficient operations, production of high-quality dairy products. Managing daily plant operations, optimizing production processes, Implementing best practices for safety, quality, and cost-effectiveness

Roles & Responsibilities Dealer Performance Management - A key role in the Network Planning section, person will be responsible for d efining KPIs for the dealership overall performance management. - Monitoring the KPI performance regularly and generate scorecards for the same and share with all relevant stakeholders. - Identify action items and next steps for improvement in gap areas. - Complete data management related to all such KPIs for all the dealerships. - Training and handholding the stakeholder teams to understand the program & scorecards. - Benchmarking the KPI performance internally across states, regions, tiers, dealerships etc. - Define the reward and recognition program based on dealer performance for the year. - Ensure the review mechanism is followed and proper action (as per approved plan) is taken on low performing dealerships through regions. Dealer Engagement : - Responsible for dealer awards and support in dealer engagement events (NBC etc.) - Coordinate and analyze dealer satisfaction and implement actin planning with departments. The work scope involves understanding the organization objectives and working in close coordination with all functional stakeholders for execution. It involves identifying gap areas and, also low performing dealers and working on the same for improvement along with respective stake holders. Required Skillsets • At least 3-4 years role relevant experience. • Mandatory experience in dealer evaluation and action planning. • Problem solver with good communication and interpersonal skills • Ability to work within a team and independently. • Resolve and/or escalate issues within a well-timed routine. • Project and People Management, Strong coordination with other departments. • Ability to plan and produce reports using MS Office. (Excel, Powerpoint ).

As a Project Executive , you will be responsible for the start to end project execution as per drawings with quality & within time. You will visit project sites daily and share DPR with all stakeholders. You will create weekly schedule and align vendors for resource allocation. Quality monitoring as per standards and specifications. Identify issues and de-bottleneck for smooth project execution. Coordinate and manage stakeholders. 100% adherence to internal Livspace processes. Keeping record for all site work. Project completion within time and top quality standards. Customer Overall CSAT Score. Job Requirement: Degree / Diploma in Civil Engineering, Architecture, Interior Designing. Experience in in terior project execution is a plus. People with Site Execution experience in Premium projects, Hotel projects, Luxury studios are preferred Eye for quality is a must. Should be able to read and plan work from the schedule. Must have own 2 wheeler and a valid license for site travel.

As a Project Executive , you will be responsible for the start to end project execution as per drawings with quality & within time. You will visit project sites daily and share DPR with all stakeholders. You will create weekly schedule and align vendors for resource allocation. Quality monitoring as per standards and specifications. Identify issues and de-bottleneck for smooth project execution. Coordinate and manage stakeholders. 100% adherence to internal Livspace processes. Keeping record for all site work. Project completion within time and top quality standards. Customer Overall CSAT Score. Job Requirement: Degree / Diploma in Civil Engineering, Architecture, Interior Designing. Experience in in terior project execution is a plus. People with Site Execution experience in Premium projects, Hotel projects, Luxury studios are preferred Eye for quality is a must. Should be able to read and plan work from the schedule. Must have own 2 wheeler and a valid license for site travel.

As a Project Executive , you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility: Start to end project execution as per drawings/boq/contractual document within quality & timelines Visit projects and share Daily Progress Report with relevant stakeholders Monitor quality as per Livspace standards and specifications Identify bottlenecks & provide solutions for smoother project execution Coordinate and manage stakeholders 100% adherence to internal Livspace processes Ensure high client satisfaction through efficient communication Job Requirement Diploma/Degree in civil engineering / architecture / interior designing Experience in interior project execution is a plus (preferred) Must have own 2 wheeler for site travel Hardworking, diligent & eager to learn /grow

As a Project Executive , you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility: Start to end project execution as per drawings/boq/contractual document within quality & timelines Visit projects and share Daily Progress Report with relevant stakeholders Monitor quality as per Livspace standards and specifications Identify bottlenecks & provide solutions for smoother project execution Coordinate and manage stakeholders 100% adherence to internal Livspace processes Ensure high client satisfaction through efficient communication Job Requirement Diploma/Degree in civil engineering / architecture / interior designing Experience in interior project execution is a plus (preferred) Must have own 2 wheeler for site travel Hardworking, diligent & eager to learn /grow

Urgent hiring for Specialist quality for claims adjudication from US Healthcare. Looking for immediate joiners or less than 30 days' notice period. Interested folks can reach out to below mentions contact persons. Quality Analyst Claims Adjudication (US Healthcare) Experience: 4 years Location: Indore, Coimbatore, Bangalore Department: Claims Operations Role Summary: A results-driven Quality Analyst with 4 years of experience in US healthcare claims adjudication. Proficient in conducting audits, ensuring compliance, and improving accuracy in claims processing. Skilled in applying 7 QC tools, Root Cause Analysis (RCA), Corrective & Preventive Actions (CAPA), and Six Sigma methodologies to drive process improvements, error reduction, and compliance adherence. Key Responsibilities: Conduct audits of adjudicated claims to ensure accuracy, compliance with client guidelines, and US healthcare standards. Utilize Six Sigma tools and methodologies for process optimization and efficiency improvement. Apply 7 QC tools to analyze defects, identify trends, and improve quality outcomes. Perform Root Cause Analysis (RCA) on recurring errors and implement CAPA to eliminate reoccurrence. Track and analyze quality performance metrics, prepare audit reports, and share insights with stakeholders. Collaborate with operations and training teams to close feedback loops and implement corrective measures. Ensure compliance with HIPAA and regulatory guidelines while handling sensitive member/provider data. Lead and support continuous process improvement initiatives to enhance accuracy, productivity, and customer satisfaction. Core Skills: Claims adjudication (Medical, Dental, Hospital & Pharmacy claims) Quality audits & compliance review Six Sigma (Green Belt preferred) & process improvements 7 QC tools, RCA & CAPA Error trend analysis and quality reporting Analytical thinking & problem-solving MS Excel, Quality monitoring tools, Workflow management Interested candidates can please reach out as below: For Coimbatore location please reach out to Anitha or whats app your resume on : 9597910418 For Bangalore location please reach out to Preetham - Please share your updated resume on preetham.hr@sagility.com For Indore location please reach out to Srikanth or whats app your resume on : 8309217838

ROLE : Sr Quality Analyst DESIGNATION : Sr Quality Analyst LOCATION : Chennai YEARS OF EXPERIENCE : 2 4 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Meet departmental productivity requirements (e.g., number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation. Participate in internal quality audits (e.g., periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes. Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies. Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals. Key skills & knowledge: 1-2 years of On the Job experience supporting Customer Care clients. Associate degree in related field with 3-5 years of experience- preferred. Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines or deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Quality executive required for a steel casting company Qualification - any mechanical Exp- min 6 yrs Salary- max 40000 Location - sonipat Wtsapp me resume at 8295842337- Mr. Bansal

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested Candidates share resume on: sonam.singh1@igtsolutions.com

Hiring for Quality Analyst - Team Lead & Assistant Manager ( Noida ) Need Relevant Experience Into QA - Call Monitoring & Call Feedback Team Lead - 5 to 8 Years = Upto 12 LPA Fixed + Variables AM - 8+ Years = Upto 17 LPA Fixed + Variables

Hiring for Quality Analyst - Assistant Manager ( Noida ) Need Relevant Experience Into QA - Call Monitoring & Call Feedback AM - 9+ Years = Upto 17 LPA Fixed + Variables

KIMS HOSPITAL SURGICAL CENTER is looking for TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

KIMS HOSPITAL SURGICAL CENTER is looking for TRAINEE - KIMS SREEC to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Graduate in Electrical/Civil Engg. with 5+ yrs exp. in EHV transmission line projects. Site role covering quality & progress monitoring, coordination with EPC, tower foundation, erection, stringing, permits, clearances & TL methodology.

Role & responsibilities Ensure that products meet quality standards and specifications. Develop and implement quality control procedures to improve efficiency and reduce defects. Monitor production processes to identify and resolve quality issues. Train employees on quality control procedures to ensure compliance. Analyze quality data and make recommendations for improvement. Conduct audits to ensure adherence to quality standards and regulations. Collaborate with other departments to address quality-related issues and implement solutions. Investigate customer complaints and take corrective actions to prevent future issues. Maintain documentation, records, and reports related to quality assurance activities. Stay up-to-date with industry regulations and standards to ensure compliance. Preferred candidate profile Strong knowledge of automotive manufacturing processes Expertise in error-proofing (Poka-Yoke) techniques Excellent analytical and problem-solving skills Effective team leadership and cross-functional collaboration Proficiency in quality management systems (QMS) and documentation Experience in Customer complaint Resolution

We are in to experienced & detail-oriented Quality Manager.Quality Assurance & Process Control,Audit Compliance Customer Requirements,Quality Problem Solving & improvement Customer Quality Support Training Workforce Development Call 8870813777