Interested Candidates can directly come for the f2f Interview at the given address- Unit no508,5th floor,Welldone Techpark Gurgaon,Haryana Or you can watsapp your resume at 9910689164 Roles and Responsibilities Conduct quality audits to ensure compliance with industry standards and company policies. Monitor calls to identify areas of improvement in customer service, sales techniques, and product knowledge. Perform call monitoring and analysis to provide feedback to agents on their performance. Develop and implement effective quality control processes to maintain high-quality services. Collaborate with team members to resolve issues and improve overall process efficiency.
Interested Candidates can directly come for the f2f Interview at the below address Unit no 508,5th floor, welldone techpark Sector 48,Gurgaon Or you can watsapp your resume at-9910689164 Roles and Responsibilities Manage grievances raised by customers through various channels (email, chat, social media) in a timely and professional manner. Investigate customer complaints thoroughly to identify root causes and implement corrective actions. Escalate complex issues to senior team members or relevant stakeholders when necessary. Develop and maintain effective communication strategies to keep customers informed about the status of their grievances. Ensure compliance with company policies, procedures, and regulatory requirements related to grievance handling.
Interested Candidates can directly come for the f2f Interview at the given address: Unit no-508-510,5th floor Welldone techpark,Sector-48 Gurgaon,Haryana. Role & responsibilities Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. Identify process gaps and performance issues, document and report findings. Develop quality scorecards, audit reports, and performance dashboards. Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: Design and deliver internal training programs for new and existing agents. Conduct refresher trainings based on audit findings and new policy/process
Interested Candidates can directly come for the F2F Interview at the given address- Unit no-508,5th floor,welldone techpark Sector-48,Gurgaon, Haryana Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings based on audit findings and new policy/process changes. • Maintain up-to-date training materials, SOPs, and knowledge bases . • Support onboarding and certification of new hires
Interested Candidates can directly come for the f2f Interview at the given address- Unit no-508,5th floor,welldone techpark Sector-48,Gurgaon,Haryana-122001 Key Responsibilities: • Handle inbound calls and email queries from customers related to loan products and services. • Provide accurate information and assistance regarding personal loan applications, repayments, and account details. • Manage and resolve customer escalations efficiently while ensuring a positive customer experience. • Maintain detailed and accurate records of customer interactions and transactions in the system. • Collaborate with internal departments (operations, collections, etc.) to resolve customer issues promptly. • Follow company policies, procedures, and compliance guidelines during all customer interactions. • Identify process gaps and provide feedback to improve service quality and customer satisfaction.