1 - 6 years

3 - 5 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Interested Candidates can directly come for the f2f Interview at the given address:

Unit no-508-510,5th floor

Welldone techpark,Sector-48

Gurgaon,Haryana.

Role & responsibilities

calls and emails

quality standards and internal procedures.

  • Identify process gaps and performance issues, document and report findings.
  • Develop quality scorecards, audit reports, and performance dashboards.
  • Collaborate with operations to implement corrective actions and continuous

improvement initiatives.

Training & Development:

  • Design and deliver

    internal training programs

    for new and existing agents.
  • Conduct

    refresher trainings

    based on audit findings and new policy/process

Mock Interview

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