Job Title: Senior Support Engineer – India Location: Noida, Uttar Pradesh (Hybrid Work Model) Job Type: Full-time Experience Level: 5–8 Years Department: Technical Support Reports To: Technical Support Manager / Director of Customer Success About Lepide: Lepide is a global provider of enterprise-level data security and compliance solutions, helping organizations safeguard sensitive data, detect insider threats, and meet stringent regulatory requirements. With headquarters in Austin, Texas and a major technology hub in Noida, Lepide offers innovative software solutions used by businesses and government agencies worldwide. We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premises or in the cloud. Statistically… We have around 1000 customers across 250 countries globally. We have unprecedented customer support with 99% customer satisfaction. We are the fastest growing provider of DCAP in the market today. Role Overview: We are seeking a Senior Support Engineer to lead advanced technical support engagements and serve as a subject matter expert on Lepide’s suite of data security products. This is a customer-facing role requiring deep technical expertise, leadership skills, and the ability to troubleshoot complex enterprise environments. The ideal candidate is a proactive problem solver with experience mentoring junior team members and improving support operations. Key Responsibilities: Provide expert-level technical support to global enterprise customers across various channels (email, phone, remote sessions). Troubleshoot complex deployment, configuration, and performance issues in Windows Server environments, cloud platforms (Microsoft 365, Azure), and hybrid infrastructures. Act as an escalation point for Tier 1 and Tier 2 support engineers and guide them in solving high-priority or sensitive issues. Collaborate with the product development and QA teams to report bugs, provide customer feedback, and test resolutions. Create and maintain technical documentation, knowledge base articles, and SOPs to drive support efficiency. Identify patterns in customer issues and recommend product or process improvements. Contribute to internal training programs and mentor junior engineers on tools, technologies, and customer service best practices. Ensure SLAs and KPIs are consistently met or exceeded. Assist with customer onboarding, implementation guidance, and post-sales technical engagements as needed. Required Qualifications: Bachelor’s degree in Computer Science, IT, or a related field (B.Tech, MCA, etc.). 5–8 years of experience in technical support, preferably in enterprise software, cybersecurity, or infrastructure management domains. Strong technical proficiency in: Windows Server , Active Directory , Group Policy , File Servers Microsoft 365 , Azure AD , Exchange Server , SharePoint SQL Server (basic query writing, troubleshooting connectivity/performance issues) PowerShell scripting for automation and diagnostics Experience with support tools (e.g., Freshdesk, Jira, TeamViewer, Zoho Assist). Exceptional analytical and troubleshooting skills, with the ability to diagnose deeply rooted or uncommon issues. Excellent verbal and written communication skills with a strong focus on customer satisfaction. Preferred Qualifications: Microsoft certifications (e.g., MCSA , MCSE , Azure Administrator Associate ). Exposure to SIEM , data loss prevention (DLP) , or compliance software. Experience working with global customers and in 24x7 support environments. Prior experience supporting or deploying Lepide products is a strong plus. What We Offer: Competitive compensation and annual performance bonuses. Health insurance, wellness programs, and leave benefits. Hybrid work environment with flexibility and autonomy. A collaborative, supportive team culture with mentorship opportunities. Continuous learning opportunities and access to the latest tech in data security.

⇠ Back to Careers Product Developer Development | NOIDA | India | Salary Negotiable Apply Now Would you like to work in a well-established, highly acclaimed, fast paced rapidly growing global company? Are you hard working and looking for the opportunity to build, solidify and strengthen your career in a well-established organisation? We provide a fun and flexible working environment for all our employees and reward hard work with various perks, incentives and further opportunities to study and learn the latest technologies. We encourage and motivate you to grow both professionally and personally. We want you to excel in your role to fulfil your potential and grow along side us as we grow as an organisation. If you work hard, why shouldn’t you get promoted? Want some more reasons to come and join us? How about these: Work with leaders who support and encourage personal development Flexi-working Free snacks Health insurance Performance incentives/awards About Us With Offices in Texas, London and New Delhi, Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Lepide Data Security Platform. Our mission is to change the way most organizations protect their unstructured data. By putting data at the center of their IT security strategy, they can ensure they are tackling data security at the source of the problem. We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premise or in the cloud. Statistically: We have over 1000 customers across 150 countries globally. We have unprecedented customer support with 99% customer satisfaction. We are the fastest growing provider of DCAP in the market today If we’ve still got your attention, please read on and let us know if we are describing you: Roles And Responsibilities Responsible for improving test case coverage and reducing customer found issues Ability to see inefficiencies in codes and communicate it to the rest of the team Ability to take initiatives and come up with plans to help solve these issues Involved in documentation such as planning and time estimation for projects Presenting ideas for system improvements, including cost proposals Producing detailed specifications and writing the program codes The key responsibilities of this person will be to unit test the product for functional, look and feel of the GUI To keep in close loop of quality analysts to troubleshoot issues Desired Candidate Profile Expertise in core development in VC++ , MFC ,(DDK, c# and CLR will be an add-on) Note : Experience in maintenance phase of the project(s) will not be considered Proficient in Data Structures , Multithreading , Logic Design and implementation with regards to UI and backend Knowledge on design patterns Ability to work in a rapidly changing environment. Proactive behaviour is must have Experience in Active Directory, Group Policy, Windows File Server and SQL is an advantage Experience in JIRA/Confluence is an advantage Good communication skills Experience with Test Driven Development is an added advantage Must be able to work under pressure and towards deadlines Apply Now