1023 Quality Monitoring Jobs - Page 6

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio. Required Qualifications and Experience a)QualificationsGraduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b) Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication s. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Strong analytical s to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio. Required Qualifications and Experience a) QualificationsGraduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b)Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication s. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Strong analytical s to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.

Urgent requirement for QC Executive with min 2- 5 years of exp from FMCG or Food industry background. B. Tech /M. Tech food technology/M.Sc. Food technology only Salary no Bar.

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Required Qualifications and Experience a) QualificationsGraduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b)Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication s. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Strong analytical s to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.

Role & responsibilities Conduct routine testing VT and CTs, including field failure analysis. Execute incoming, in-process, and final inspections per defined quality plans. Maintain and update testing records, logs, and equipment manuals. Ensure timely calibration and maintenance of all test and measuring equipment. Conduct and coordinate third-party inspections and submit reports to customers. Maintain internal and external test certifications, calibration reports, job cards, and quality documents. Prepare and present quality data in Monthly Review Meetings (MRMs) and dashboards. Manage and archive documentation including SOPs, analytical test reports, technical sheets, and audit records. Review and approve team SOPs and ensure document control compliance. Develop and implement quality control processes for raw materials, in-process and finished goods. Manage non-conformance, including issuing NCRs, root cause analysis (RCA), CAPA, and re-testing of rejected products. Conduct supplier quality audits and verify compliance to specifications. Maintain a testing lab aligned with regulatory and customer standards. Drive quality improvements through Kaizens, 8D, and Why-Why analysis for customer/internal rejections. Reduce cost of poor quality and non-value-added activities. Contribute to DSI improvement and productivity enhancement initiatives. Support New Product Development (NPD) with testing, tooling, and material analysis. Acknowledge and resolve customer complaints professionally and promptly. Communicate test results, technical data, and supporting documentation to customers. Take and incorporate customer feedback into quality processes. Provide technical support to Sales, Marketing, and project teams as required. Prepare for and participate in ISO, customer, internal audits and Third Party Inspection. Ensure timely closure of audit non-conformities and maintain audit readiness. Monitor CAPA implementation and verify effectiveness. Oversee compliance with legal, regulatory, and IMS (Integrated Management System) documentation. Impart induction, on-the-job, and skill-based training to new and existing team members. Review team KRAs and actively participate in performance management. Able to handle a team of 10-15 members Foster a culture of teamwork, best practice sharing, and skill development.

Role & responsibilities Conduct routine testing VT and CTs, including field failure analysis. Execute incoming, in-process, and final inspections per defined quality plans. Maintain and update testing records, logs, and equipment manuals. Ensure timely calibration and maintenance of all test and measuring equipment. Conduct and coordinate third-party inspections and submit reports to customers. Maintain internal and external test certifications, calibration reports, job cards, and quality documents. Prepare and present quality data in Monthly Review Meetings (MRMs) and dashboards. Manage and archive documentation including SOPs, analytical test reports, technical sheets, and audit records. Review and approve team SOPs and ensure document control compliance. Develop and implement quality control processes for raw materials, in-process and finished goods. Manage non-conformance, including issuing NCRs, root cause analysis (RCA), CAPA, and re-testing of rejected products. Conduct supplier quality audits and verify compliance to specifications. Maintain a testing lab aligned with regulatory and customer standards. Drive quality improvements through Kaizens, 8D, and Why-Why analysis for customer/internal rejections. Reduce cost of poor quality and non-value-added activities. Contribute to DSI improvement and productivity enhancement initiatives. Support New Product Development (NPD) with testing, tooling, and material analysis. Acknowledge and resolve customer complaints professionally and promptly. Communicate test results, technical data, and supporting documentation to customers. Take and incorporate customer feedback into quality processes. Provide technical support to Sales, Marketing, and project teams as required. Prepare for and participate in ISO, customer, internal audits and Third Party Inspection. Ensure timely closure of audit non-conformities and maintain audit readiness. Monitor CAPA implementation and verify effectiveness. Oversee compliance with legal, regulatory, and IMS (Integrated Management System) documentation. Impart induction, on-the-job, and skill-based training to new and existing team members. Review team KRAs and actively participate in performance management. Able to handle a team of 10-15 members Foster a culture of teamwork, best practice sharing, and skill development.

As the Global IT Operations Director & India Developer Center Site Lead at Wimmer Solutions, you will play a crucial role in overseeing the expansion and efficient operation of technical and business services programs in India. Your primary responsibility will be to lead the India-based delivery organization and provide leadership within the global IT Ops team. You will be instrumental in scaling delivery across multiple Fortune 500 clients, driving substantial ROI for the company. Your extensive experience in running IT Ops teams supporting end users, infrastructure, and external engagements will be key to achieving these goals. This position offers an exciting opportunity for you to have a significant impact on the organization's growth and success as it expands its global reach. If you have the qualifications and are ready to take on this rewarding leadership position, we encourage you to apply and join our dynamic team. In the role of Global IT Operations Director, you will oversee IT operations, including employee support, key systems and software, and IT spend management. You will maintain and drive licensing operations, focusing on enhancing partnerships with key hyperscaler partners and identifying opportunities with clients. Additionally, you will act as a strategic partner to C-level executives, aligning IT strategies with business objectives and ensuring successful execution of key initiatives. You will create and maintain an IT strategy to power the growth of the managed services firm, develop strategies for infrastructure, disaster recovery, backup, and cybersecurity, and oversee audit activities to demonstrate compliance with client requests. In your role as India Developer Center Site Lead, you will establish and manage a high-caliber Delivery Center for technical resources focused on artificial intelligence, data analytics, application development, and IT support. You will be responsible for locating a suitable facility, managing processes such as employee onboarding and equipment management, setting key performance indicators, managing finances, and coordinating resourcing for engagements. You will also provide guidance and support to the Delivery Center team members, ensuring the center's day-to-day operations run smoothly. To qualify for this position, you should have a Bachelor's or Master's degree in a related field, 12-18 years of experience in IT operations or service delivery with at least 5+ years in leadership roles, proven experience in managing global IT operations teams, and strong problem-solving and decision-making abilities. Preferred qualifications include experience with Microsoft tools and technologies, AI and data analytics frameworks, and relevant certifications such as PMP and ITIL. The ability to work effectively across cultures and time zones, excellent communication and interpersonal skills, and a commitment to fostering a collaborative work environment are also essential for this role. This position may require travel up to 20% to client sites or global offices.,

You will be responsible for growing distribution and market share in the assigned rural area of operations. This will involve deploying extensive QR codes and sound boxes to improve product visibility. Additionally, you will be in charge of recruiting and aligning the sales team to drive business in the market. Your role will require coaching and mentoring skills, as well as the ability to quickly grasp and apply new concepts. You will need to plan the market size, span, and geographies for the field sales executives (FSEs) and effectively communicate targets to minimize the expectations vs. delivery gap. Monitoring quality parameters as per management guidelines and conducting audits on team acquisitions and sales will also be part of your responsibilities. Ensuring that team members are actively present in markets where sales and usage occur regularly is crucial. Strong networking abilities and a willingness to travel extensively within the specified area are essential. You will also be tasked with selling cross-sales products to existing and new merchants, such as Merchant Loan, Personal Loan, GOLD SIP, and merchant upgrades, requiring a good understanding of lending products. Furthermore, you should be capable of training and developing the manpower assigned to you.,

Quality Manager Job Location: Gummidipoondi, Tamilnadu Qualification: B.Sc., Chemistry Experience: 2 3 years - packaged water industry Chemistry or Microbiology lab exposure / FSSAi Standards Salary: Rs. 50000/- PM, plus PF, ESI, Bonus Provident fund Annual bonus Employee state insurance

The PitchBook Private Markets team performs web-based research and utilizes technology tools to capture hard-to-find data on private capital markets, including private equity (PE), venture capital (VC) and mergers and acquisitions (M&A). This information allows PitchBook’s customers such as venture capital firms, private equity firms, limited partners, investment banks, law firms, and accounting firms to discover emerging companies, conduct research on potential investment opportunities, and gain a competitive edge in investment decision-making and negotiations. The QA specialist is responsible for ensuring that all production processes are controlled and monitored for quality and compliance. The position will be responsible for performing quality audits and assurance reviews of the processes. Responsibilities: Conduct data quality checks and develop action plans to ensure data reliability, completeness, and consistency. Keeping abreast of the latest methodology updates and trends in data quality analysis. Provide floor support and respond to researcher’s queries in a timely manner. Conduct error spread analysis for ramping researchers. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Work closely with stakeholders in Mumbai and Kolkata on weekly/monthly basis. Requirements: Understanding PitchBook’s research methodologies. Strong domain knowledge and thorough knowledge of private markets ecosystem. Good communication skills, both verbal and written. Meticulous attention to detail. Strong analytical and innovative thinking. Ability to work both independently and in a team environment as well. Dedication to continuous process improvement Willing and flexible to work on UK shift and Indian holidays. Qualifications: Master’s/Bachelor’s degree, preferably in Accounting, Commerce, Economics, Engineering, Finance, Liberal Arts, Management or Science 2+ years of professional work experience; prior QA or similar experience in private markets would be a plus. Flexibility with multiple processes and always endeavor to complete all workflows with high quality. Strong communication skills, both verbal and in written materials for effective inter-office correspondence Proficiency in Microsoft Suite, especially Excel, and other project management tools such as Asana

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Application Support Desk .Experience: 8-10 Years .>

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Required Qualifications and Experience a) QualificationsGraduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b)Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication s. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Strong analytical s to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: User Acceptance testing . Experience: 8-10 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Content Moderation . Experience: 5-8 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Mortgage(Originations) . Experience: 5-8 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Claims_Processing . Experience: 5-8 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device) . Experience: 5-8 Years .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 1-3 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Investment Banking(Back Office) .Experience: 8-10 Years .

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Required Qualifications and Experience a) Qualifications Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply) b)Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication s. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Strong analytical s to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Project Management . Experience: 5-8 Years .

Technoloader is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey Developing and implementing quality control procedures Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives

Hiring for Quality Analyst - SME ( Noida ) Need Relevant Experience Into QA - Call Monitoring & Call Feedback SME - 3.5+ Years = Upto 7.05 LPA Fixed + Variables

We are hiring for Quality Analyst (Not tech background) Looking for candidates with the following skillsets: Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Job Location- Noida Notice Period- Immediate - 45 Days Note- Should be flexible to work in night shifts and work from office. Years of experience & Salary 3.6 Years 8 Years (Quality Analyst)- 5.50LPA - 7.50LPA + Variables 10 Years- 16 Years (Quality Analyst Lead)- 11LPA- 17LPA fixed + Variables Work from office. Qualification- Any graduate and postgraduate. Job Summary What are we looking for? •Quality Assurance (QA) Quality Auditing Adaptable and flexible Agility for quick learning Written and verbal communication Collaboration and interpersonal skills Ability to work well in a team Microsoft Excel Microsoft PowerPoint Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Organization. Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside. Interested Applicants please reach out to below contact number. Share CV: Amzad@inspirationmanpower.co.in Call to: Amzad Ali @ 9900024952

: Performing regular transaction monitoring and calibration sessions as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users. Reporting quality scoring internally/externally at agreed frequencies (upon requests). Escalating quality deficiencies to Training & Quality Manager. Escalating when there are questions on product or online content. Attending internal local meeting (staff or with other departments). Keeping high level of own expertise, taking initiative to understand. Gathering up-to-date information and integrating feedback into the best practices. Handle escalations Collecting product information from the client, TQM, client services, etc. Spreading product knowledge to operations. Updating existing procedures. Participating to creation of new procedures, routines etc... Updating knowledge management database. Testing procedure in production and suggest enhancement. Collecting and assessing feedback and taking actions accordingly. Analysing the usage of Knowledge Management database and taking actions accordingly. Reviewing and updating online course content.