1806 Quality Monitoring Jobs - Page 6

Monitor & evaluate calls, chats &other interactions as per quality guidelines. Provide constructive feedback & conduct coaching sessions. Identify quality trends, training needs process gaps. Prepare & maintain reports, trackers & performance.

We are looking for a highly motivated and enthusiastic individual to join our team as a Management Trainee in the hospitality industry. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Manage front desk operations, ensuring seamless guest experiences. Coordinate with various departments to maintain high service quality standards. Develop and implement effective strategies to enhance customer satisfaction. Analyze feedback and suggest improvements to improve overall performance. Collaborate with the team to achieve business objectives and goals. Maintain accurate records and reports, providing insights for future improvements. Job Requirements Excellent commun...

As a Customer Service Executive at Vashi Palm Beach Road, your role will involve: - Handling customer complaints and ensuring excellent service is provided. - Providing feedback to managers and management regarding customer experience. - Monitoring the quality of after-sales service delivered to customers. - Following up with respective brands for customer complaints. - Providing immediate solutions and cross-selling other products to customers. - Working towards increasing store ratings on social media platforms. Qualifications required for this role: - Previous experience in customer service or a related field. - Excellent communication and problem-solving skills. - Ability to work effecti...

1. Production Monitoring (3P Units & Own Facilities) Conduct routine visits to third-party manufacturing plants and internal facilities. Monitor adherence to approved production processes, formulations, and SOPs. Verify batch preparation, ingredient handling, sanitation, and GMP compliance. Identify process deviations and drive corrective actions with plant teams. Ensure product quality consistency across all manufacturing partners. 2. Quality & Food Safety Compliance Implement and enforce QA, QC, and food safety standards as per company guidelines. Check hygiene practices, personal protective equipment usage, and plant housekeeping. Monitor CCPs, and other process parameters as defined in S...

SUMMARY Retail Associate at Leading Apparel Brand ===================================================== Summary ------------ We are seeking a highly motivated and customer-focused Retail Associate to join our team at our leading apparel brand in Gurgaon. As a Retail Associate, you will play a vital role in delivering exceptional customer service, achieving sales targets, and maintaining a high level of store standards. If you are a fresher with a passion for retail and a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Responsibilities - - - - - - - - - - - - - - - - - - - - Provide exceptional customer service, adhering to grooming standards and usin...

SUMMARY Summary We are seeking a highly motivated and customer-focused Retail Associate to join our team at a leading apparel brand in Allahabad. As a Retail Associate, you will play a vital role in delivering exceptional customer service, achieving sales targets, and maintaining a well-organized store environment. This is an excellent opportunity for male candidates to kick-start their career in the retail industry. Responsibilities Provide exceptional customer service, ensuring a warm and welcoming experience for every customer Follow grooming standards and maintain a professional appearance at all times Greet and assist customers, offering a shopping bag and guiding them to find the right...

Title: Deputy Manager/ Assistant Manager QA Department: Presales Band / Level: ML5/ ML4 Reports to (direct): Presales Head Location: Vile Parle (East) Timings: 10 am to 6.30 pm on weekly roster I. Purpose Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance/ audit processes. To design and deliver training programs/ refreshers for our Presales teams as per the audit evaluations. Help increase the overall performance of the Presales teams by creating and deploying regular learning interventions. II. Key Responsibilities S. No. Key Performance Areas (KPAs) 1. Strategic Design and deliver compre...

Min 2–4 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems, and ticketing platforms is advantageous. Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Quality Manager (BPO Industry Only) Location: Mohali Graduate Required Minimum 8 years of experience as Assistant Manager / Manager – Quality in BPO Documented BPO experience is mandatory Experience in Travel Process preferred Salary: Up to 16 LPA Required Candidate profile Strong leadership and people-management skills Excellent communication and analytical abilities 5 Days Working | Immediate Joiners Preferred

Job Description • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Collection of surveillance fees for the rating process. Collect Mandates for enhanced debt facil...

Job Description • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Collection of surveillance fees for the rating process. Collect Mandates for enhanced debt facil...

Job Description • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Collection of surveillance fees for the rating process. Collect Mandates for enhanced debt facil...

A VKYC Auditor in the BPO industry is responsible for auditing video-based Know Your Customer (VKYC) interactions and documentation to ensure strict adherence to regulatory guidelines (such as those from the RBI in India) and internal quality standards. Job Description: 1) Concurrent Audit of accounts on-boarded through V-KYC. 2) Review of adherence with KYC compliance and Bank's Policy/procedure for customers on boarded. 3) Identifying & highlighting the observations to the supervisor within the given timeline. 4) Completing the given number of accounts within the TAT prescribed. 5) Understanding of the KYC/AML guidelines of the regulator. 6) Recommend improvements to KYC policies and proce...

Job Description: As a Sales Manager, your role will involve increasing the sale of QR & Soundbox through proper channels to the merchants across multiple locations. Your key responsibilities will include: - Growing Distribution and Market share in the assigned area of operations. - Ensuring Visibility Accountability through Extensive QR & Sound box deployment and sale of the product. - Identifying and Recruiting the sales team to align and drive business in the market. - Being skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. - Planning the market size, span, and geographies for Field Sales Executives. - Devising the best ...

As a Quality Assurance Manager, you will be responsible for leading and supervising a team of quality analysts. You will conduct regular team meetings to discuss performance, updates, and strategies. Additionally, you will be involved in developing and implementing quality assurance procedures and policies. Your key responsibilities will include: - Overseeing the monitoring of inbound calls, emails, and chat interactions - Ensuring adherence to quality standards and compliance guidelines - Conducting regular audits and providing detailed feedback to agents In terms of performance analysis, you will be expected to analyse performance metrics, identify trends, and prepare quality reports for m...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-t...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 10+ years of experience to lead and deliver end-...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Shift Assignment, Manpower Planning. knowledge of fault diagnosis in motors Non conformance handling & Reporting Focus on safety, quality & productivity. Focus on continual improvement through 5s and KAIZEN. Corrective & preventive actions ability.

Shift Assignment, Manpower Planning. knowledge of fault diagnosis in motors Non conformance handling & Reporting Focus on safety, quality & productivity. Focus on continual improvement through 5s and KAIZEN. Corrective & preventive actions ability.

Pawan Precision is looking for Assistant Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for you...

Responsible for ensuring the quality of all the project/application deliverables. Allocating tasks to the team members associated with the team and make optimum utilization of the human resource. Responsible for Estimating, prioritizing, planning and coordinating the Testing activities. Responsible for Identifying, Recording, Documenting thoroughly and tracking bugs in Trello, PMS. Contributing to the vision for the ongoing evolution of any tool or framework changes to ensure ongoing improvement. Responsible for performing thorough regression testing when bugs are resolved. Identifying and implementing improvements on-going basis to provide faster feedback to developers. Performing manual an...