1470 Quality Monitoring Jobs - Page 6

As a Water and HVAC Systems Operator, your primary responsibility will be to efficiently operate and manage the water and HVAC systems in accordance with Standard Operating Procedures (SOP). You will also be in charge of maintaining an inventory of critical spares and chemicals for these systems to ensure smooth operations. Additionally, providing necessary utilities such as Raw water, RO water, WFI, Purified water, pure steam, Compressed air, and Nitrogen to the production department or other users will be part of your daily tasks. Key Responsibilities: - Recording and updating all water and HVAC system data as per SOP guidelines, while adhering to cGMP and GEP standards in all work activit...

Job Summary: We are looking for a detail-oriented Sales Quality Analyst to evaluate and enhance the performance of our telesales team . The ideal candidate will monitor sales calls, assess communication quality, ensure compliance with company standards, and provide actionable feedback to improve conversion rates and customer satisfaction. Key Responsibilities: Monitor and evaluate inbound/outbound telesales calls to ensure adherence to sales scripts, compliance standards, and customer engagement guidelines. Identify key improvement areas and share constructive feedback with sales executives. Track quality metrics such as conversion rate, call handling, and communication effectiveness. Collab...

Min 2–4 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems, and ticketing platforms is advantageous. Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Position: Team Manager Grade: 10 Reporting To: Delivery Manager OR Portfolio Leader Designations Reporting To This Role: Revenue Cycle Representatives and Revenue Cycle Officers Department: Margin Profile Description: This role includes managing a team of 12 to 15 Jr. RCRs/RCRs/RCOs responsible for delivering services as per the SOW. It also involves analyzing reports and trends to ensure smooth delivery of operations. Responsible for running initiatives in the team towards managing building engagement and motivation in the team. Key Responsibilities: Process: Manage team production and conduct process Quality monitoring Manage work assignment allocation & review of work list Encourage & eng...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate ...

Hiring for Sr.Quality Analyst _ ( Only Whats up 9738998874 Salman ) Core Competencies & Requirements: Minimum of 5 years experience in a Customer Care Center with at least 2-3 years of dedicated experience in a quality assurance role, auditing calls and chats. Must be rated satisfactory or better in all areas of performance and currently not on any policy violation. Must be at a senior associate/analyst level or higher, with proven experience in a similar capacity. Requires the ability to perform all tasks with minimal to no supervision and make sound, independent decisions. Requires excellent communication skills (verbal and written) with the ability to articulate complex feedback and findi...

Looking to onboard a skilled Supervisor and Team member with 2 to 7 years of experience to join our team in the hospitality industry. The ideal candidate will have a strong background in supervising teams and ensuring excellent customer service. Roles and Responsibility Supervise and coordinate team members to ensure efficient operations. Develop and implement strategies to enhance customer satisfaction and loyalty. Manage and resolve conflicts or issues that arise within the team. Conduct regular performance evaluations and provide feedback to team members. Collaborate with other departments to achieve business objectives. Maintain high standards of quality, safety, and hygiene. Job Require...

Primary Responsibilities: The Data Engineering Consultant role will be working in support of the Information Security organization Data Enablement team. Defining, designing, constructing, processing and supporting data pipelines, data products and data assets, all in support of a wide variety of client use cases within the Security organization In this role, you will be working with a variety of programming languages on a tech stack that leverages Snowflake, various Cloud CSP data storage offerings, Airflow orchestration and scheduling and various internal CICD and Devops packages. You will be supporting our ongoing data strategy and solutions with a focus on Medalion Data architecture You w...

Role & responsibilities Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide realtime feedback and ongoing coaching to agents, highlighting critical and noncritical errors Analyze performance metrics and trendssuch as audit scores, FCR, CSAT—and prepare da...

Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance Proficiency in both English and Hindi is essential for this role Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads ...

The Documentation Analyst will be responsible for creating, maintaining, reviewing, and managing organizational documentation to ensure accuracy, consistency, and compliance with company standards. Graduates who possess normal communication skills. Required Candidate profile Bachelor’s Degree in any discipline. Fresh graduates or candidates with up to 1 year of relevant experience are encouraged to apply.

As a Process Analyst –HR Contact Center, you are responsiblefor receiving calls, emails, or chats and resolving HR-related queries from employees.You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 1-2 years of experience in ...

As a Centre Experience Manager at BetterWay, you play a crucial role in ensuring that every patient receives a holistic and empowering care experience. Your responsibilities will include: - Delivering Best Patient Experience: - Listen to patients, provide guidance, and offer reassurance at every touchpoint. - Ensure patients are never left unattended and understand the next steps in their care journey. - Address patients" concerns and feedback promptly and empathetically. - Upholding High OPD & Procedure Standards: - Collaborate with the OPD Supervisor and staff to ensure adherence to SOPs, especially regarding hygiene, punctuality, and courtesy. - Conduct daily assessments to maintain hygie...

As a Medical Coder at our company, your role will involve the following responsibilities: - Perform daily audits on client data for completeness and accuracy of coding utilizing both coding and clinical background to ensure appropriateness for reimbursement - Respond to provider appeals - Respond to client logics and record reviews - Monitor acceptance rates for assigned clients and assist management in proactively detecting negative deviations - Report your work performance on a timely basis to the team lead - Work diligently to meet and exceed productivity and quality benchmarks - Take charge of ongoing learning and development and participate in relevant training and development activitie...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407