1023 Quality Monitoring Jobs - Page 4

Job Title: Team Leader International Voice Process Experience Required: Minimum Qualification: Graduation Minimum 2 years of experience as a S r. Quality Analyst in an International Voice Process Salary: Attractive If interested, call Anushka at +91 90360 01770 OR Email your updated resume to anushkaizee@gmail.com

Experience: 2 - 6 Years Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida Education: Any Graduate - Any Specialization, PG - Any PG Course Other Certification: For QA-English - No certification required No of openings: 4 Industry Type: BPO Role: Quality Analyst Shift: US Shifts Role Overview We are seeking a full-time, on-site Quality Analyst to monitor English calls. Key Responsibilities: Should have strong oral & written communication in English language Should be target oriented Ability to provide clear guidance and direction to the associates for performance improvement. Ability to monitor calls and provide feedback with coaching advice. Should be known to quality parameters. Ready to work in 24*7 shifts. Strong team player, capability to influence the team, manage changes. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and data integrity. Monitoring calls. Providing coaching feedback to agents for performance enhancement. Conducting call calibrations and evaluations. Experience Preferred: Experience in outbound sales, survey processes, and customer care. Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred. Perks and Benefits: Health insurance coverage. Transportation services (cab for pick-up and drop-off).

Designation : Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedback with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Skill Set: Excellent written & verbal communication skills> Strong knowledge of MS Office (MS Excel & Power Point are Mandatory)> Excellent Personal & Interpersonal Skills> Knowledge of Quality Tools Like 5 Why's, Lean & RCA"> Good Knowledge of Denial & Follow Up Prerequisite: Thorough understanding of AR Follow Up and Denials management Should have overall 3+ years of experience in RCM Follow up Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should be expertise/worked in EPIC Host

Manager - Sales Quality (AI-Powered Auditing) Role Purpose: To lead, build, and scale NxtWave's Sales Quality function. This role is responsible for establishing the strategic direction for call auditing, managing a team of quality analysts, and acting as the primary stakeholder in the development of our AI-powered auditing platform to drive sales excellence. About the Role: We are seeking an experienced and strategic leader to become the Manager of our new Sales Quality division. You will be responsible for building this critical function from the ground up, hiring and mentoring a team of quality analysts, and setting the gold standard for sales conversations at NxtWave. This is a managerial role that blends people management with deep, hands-on process ownership. Your initial focus will be to establish a robust manual auditing process and manage your team to deliver actionable insights. Concurrently, you will be the key strategic partner for our Product team, using your team's findings to guide the development of our revolutionary AI auditing tool. You will be the single point of ownership for call quality metrics, reporting directly to senior leadership on trends, team performance, and strategic recommendations. We are looking for a specialist with a proven track record in sales quality, not a generalist manager. Key Responsibilities: Team Leadership & Development: Hire, train, and manage a high-performing team of Sales Quality Analysts. Foster their professional growth, manage performance, and build a culture of excellence and analytical rigor. Strategic Framework Ownership: Design, implement, and continuously refine the sales quality scorecard and auditing framework. Ensure it aligns with evolving business goals and sales strategies. Stakeholder & Product Collaboration: Act as the primary liaison between the Sales Quality team and key stakeholders, including Sales Leadership and Product Management. Translate quality insights into clear requirements and feedback for the AI tool's development. Executive Reporting & Insights: Own all reporting for the Sales Quality function. Analyze trends from call audits to provide deep, strategic insights to leadership on sales agent performance, customer objections, and training opportunities. Operational Excellence: Ensure the efficient and accurate execution of the team's daily, weekly, and monthly audit targets. Drive the transition from a manual to a semi-automated, AI-supervised auditing process. What We're Looking For: 4-7 years of professional experience, with a minimum of 2 years in a team leadership or management role. Mandatory Domain Expertise: Your experience must be specifically in Sales Quality Assurance , Contact Center Quality Auditing , or a very similar role. We are explicitly looking for a subject matter expert. Proven Team Handling Skills: Demonstrable experience in hiring, training, and managing a team to meet and exceed targets. Highly Analytical & Data-Driven: You are an expert at looking at raw data and audit scores, spotting trends, and building a compelling narrative or business case around them. Exceptional Stakeholder Management: Proven ability to communicate effectively with and manage expectations of senior leaders and cross-functional teams like Product and Sales. Process-Oriented Mindset: You excel at creating, documenting, and scaling operational processes. A strong interest in leveraging technology and AI to drive efficiency and business insights. Other Work Profile Working Days: 6 (Sunday Off) Work Mode: Work-from-Office, Hyderabad Compensation: As per industry standards

About The Role To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline

About this role: Wells Fargo is seeking a... In this role, you will: Provide quality control support Perform quality reviews and ensure control procedures are followed Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions Document quality issues and performance measures for management review Provide support to the business line staff in the areas of reporting and business documentation Evaluate the quality and accuracy of work being reviewed Work closely with both internal and external customers to meet their service needs Act as a subject matter expertise Provide information and assist in the feedback and education to staff Required Qualifications: 6+ months of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications for Europe, Middle East & Africa only: Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Responsibilities: * Conduct quality audits and inspections * Ensure compliance with standards * Monitor service quality * Develop and implement QA procedures * Analyze data for improvement opportunities *Good communication, learning attitude. Health insurance Provident fund

- Conduct inspections & review batch production, analytical records as per defined procedures for release. - Maintain comprehensive records & documentation; manage physical records storage & Location mapping. - Coordinate Supplier Questionnaires Required Candidate profile - Master`s degree in a life science or related fields with 2+ years of relevant industrial experience (Pharmaceutical or cGMP preferred) - Familiarity with compliance & regulatory standards

The Cluster Sales Lead is responsible for developing and implementing sales strategies at the City level within the Integrated Facility Management Vertical. Your role involves ensuring that relevant market analysis data is available for different market segments and supporting the development of internal processes to prioritize and focus the sales department effectively. You will be tasked with building a strong sales organization with high-performing team members situated in the relevant geographical markets. Together, the team will actively pursue new business opportunities and advocate for the use of Compass agreed sales methodology, specifically the Sales Funnel. A significant aspect of your role will be to possess strong relationship skills and negotiation abilities. You will participate actively in bid processes and consistently challenge the organization to ensure that market offers are competitive enough to win or retain business in the facility management vertical. Collaborating with the Chief Growth Officer, you will contribute to the development of business strategy and influence operating performance. This includes challenging existing business models to enhance shareholder returns and identifying key opportunities for the rolling three-year plan through SWOT analysis. Your responsibilities will also encompass focusing on planned profitable growth, achieving targets, leading bid processes, negotiating and closing key contracts, and ensuring compliance with the Compass Group sales methodology. Additionally, you will be involved in developing business in new markets, expanding existing market share, and agreeing on strategic plans for market development. As the Cluster Sales Lead, you will lead sales forecasting, planning, and budgeting processes within the sales organization. It will be crucial to build and maintain relationships with key clients, develop client retention programs, and lead a team with a focus on processes and training to create an effective and efficient sales force. Furthermore, you will be responsible for monitoring and maintaining high levels of quality, accuracy, and process consistency within the sales organization. This includes identifying opportunities for sales process improvement, ensuring timely assignment of objectives, and facilitating continuous process improvement. Your role will also involve monitoring sales reports and intelligence distribution, recommending revisions or new reporting tools, implementing a culture of strong sales performance, and providing feedback and coaching to team members for development. Additionally, you will focus on aligning and building effective teams, delegating decision-making appropriately, and ensuring the retention of top talent in Sales. For this position, you need to possess strong negotiation skills, effective communication abilities, and at least 10 years of sales experience, with exposure to the Facility Management industry in the last 4-5 years. A proven track record of exceeding sales targets, managing end-to-end sales processes, handling P&L independently, and leading high-performing teams is essential. Experience in selling contracted services within related industries, proficiency in Microsoft packages, and a demonstrated ability to drive commercial success are required qualifications for this role.,

Civil QAQC (Quality Assurance/Quality Control) Inspector is responsible to ensure that construction and civil engineering projects meet specified quality standards, adhere to regulations, and are completed with a high degree of accuracy and safety Required Candidate profile Conduct regular quality inspections of construction site Review project plans, blueprints, and technical documents Assess the workmanship Inspect materials Monitor safety matter Samples test

Minimum of 2-year experience as a Sales QA Age not more than 28 years

Role – Quality Analyst Location –Pune Day shift 6 Days working Graduates/ Post Graduates Experience of minimum 2 years Number of positions open for QA are 2. Budget – 4.5 to 4.8 LPA Required Candidate profile (Quality/Operations) within the defined deadline of identifying the defects and analyses the root causes for the defects identified through the audits using basic quality tools.

Minimum of 2-year experience as a Sales QA Age not more than 28 years

About The Role Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? In this role you are required to identify and assess complex problems for area of responsibility You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors This will require alignment to strategic direction set by senior management when establishing near-term goals Your primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value Decisions that you make in this role will have a major day to day impact on area of responsibility You will be managing medium - large sized teams and/or work efforts at a client or within Accenture You would require transformation mindset and eye for identifying automation/process improvement opportunities. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : AI Advisor Project Role Description : Evaluate, prioritize, and design AI use cases solving specific business problems and opportunities, identify underlying data and technology requirements, with a laser focus on simplifying and enhancing business processes, delivering measurable value outcomes, and creating an ecosystem scaled AI adoption within the organization. Must have skills : Data & AI Strategy Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI Advisor, you will evaluate, prioritize, and design AI use cases that address specific business challenges and opportunities. Your typical day will involve collaborating with various teams to identify data and technology requirements, focusing on simplifying and enhancing business processes, and delivering measurable value outcomes. You will play a crucial role in creating an ecosystem that fosters scaled AI adoption within the organization, ensuring that the solutions you design are aligned with the strategic goals of the business and contribute to its overall success. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and be responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams and provide solutions to business area problems.- Facilitate workshops and discussions to gather insights and feedback from stakeholders to refine AI strategies.- Monitor and evaluate the effectiveness of implemented AI solutions, making adjustments as necessary to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Data & AI Strategy.- Strong analytical skills to assess business needs and translate them into AI solutions.- Experience in developing and implementing AI strategies that align with business objectives.- Ability to communicate complex technical concepts to non-technical stakeholders effectively.- Familiarity with data governance and ethical considerations in AI deployment. Additional Information:- The candidate should have minimum 18 years of experience in Data & AI Strategy.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? BE mechanical or automobile resource with good automobile knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

Client Services Analyst is expected to match and deliver to meet the changing needs of the clients that continually upscale the demands of value from quality monitoring. Assist in standardizing and streamlining the flow of information for their assigned client(s). Attend client concerns; facilitate communication and resolution between various internal management entities. What Youll Do: Learn the client s business, product, processes, intent and influences Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement Identify and calibrate to stay updated on client s core business objectives Create and maintain a strong working rapport with the client Understand needs and desires of the client and move to meet those needs in a proactive manner Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business Establish a channel of open communication and maintain regular contact with clients and its users Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership Identify revenue enhancement/growth opportunities What Were Looking For: Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives!

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

About the Role: Grade Level (for internal use): 13 Director, ESG Data Quality The Team: The Independent Quality Team (IQT) is part of Sustainable1s second line of defense, responsible for: Data Quality: Utilize advanced analytics and data science techniques to assess the processes, testing methodologies, and results of the Data Quality team, ensuring robust data validation and integrity. Adherence to Internal Quality/Process Standards: Implement data-driven evaluations to ensure compliance with established procedures and standards, and lead efforts to develop new standards where gaps are identified. Product Quality: Establish and enforce technical quality standards , assessing (i) backward compatibility of key products using software testing frameworks , (ii) consistency of product output with expected results through detailed data analysis , and (iii) the quality of disclosures in our product offerings for alignment with methodologies and transparency. Third Party Data Quality: Conduct periodic assessments using statistical analysis and machine learning techniques to evaluate the quality of third-party data ingestion processes. The team will consist of quality analysts/specialists who will collaborate with business, risk, and compliance teams to identify material quality concerns and develop innovative remediation plans . The Director, ESG Data Quality will report to the Global Head of Analytic Risk & Quality. The Impact: Quality is crucial for ensuring customer satisfaction and retention. As the regulatory landscape in sustainability evolves, the IQT function will be pivotal in positioning S1 for compliance with upcoming regulations. What is in it for you Collaborate with cross-functional teams across S1 to drive quality initiatives . Contribute to the sustainability narrative by enhancing ESG data quality. Gain expertise in ESG data frameworks, metrics, and reporting. Responsibilities Develop and execute the IQT strategy , leveraging cutting-edge technology and data analytics to drive quality improvements. Recruit and lead a team of technically proficient analysts to achieve IQT objectives. Design and implement a sophisticated electronic quality monitoring framework , utilizing data analytics and visualization tools to identify risk areas and support risk-based sampling. Report key themes, risks, and opportunities to S1 leadership using advanced dashboards and KPIs , facilitating informed decision-making. Promote a culture of innovation and transparency around quality-related issues, encouraging creative problem-solving. Collaborate with S1 leadership to ensure compliance with audit management action plans (MAPs) and regulatory requirements. Lead root cause analysis and technical problem-solving efforts to address quality escalations. Develop deep knowledge of ESG data sets, focusing on methodologies for data validation and quality enhancement . Partner with the Data Quality team to strengthen data integrity and optimize quality processes . What Were Looking For Bachelors or advanced degree in engineering, computer science, data analytics, finance, or a related field. 15+ years of experience in financial markets/industries, with substantial expertise in the quality domain. Demonstrated proficiency in technology and data analytics , including experience with electronic quality monitoring systems and statistical analysis tools (e.g., Python, R, SQL). Experience with complex financial data structures, such as those found in structured finance, can be beneficial in understanding data quality challenges. Experience with ESG data/products is highly preferred but not mandatory. Strong quality mindset with a proven track record in implementing LEAN methodologies and process improvements . Self-motivated leader capable of driving teams towards common goals through coaching and mentorship. Exceptional communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly . About Sustainable 1 S&P Globals centralized source for sustainability intelligence, Sustainable1 offers comprehensive coverage of global markets combined with sustainability products, insights and solutions from across our divisions to help customers assess risks, uncover opportunities and inform long-term sustainable growth. Companies, governments and institutions worldwide look to us for in-depth data, and well-informed points of view on critical topics like energy transition, climate resilience, positive impact, and sustainable finance. The breadth and depth of our knowledge and experience go deep on the details that define the big picture so customers can act with conviction. For more information, visit www.spglobal.com/sustainable1 Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 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About the Role: Grade Level (for internal use): 11 S&P Global Sustainable1 The Role: Senior Associate , Independent Quality Team (IQT) The Team: The IQT function is part of Sustainable1s second line of defense, responsible for: Data Quality: Assess the processes, testing methodology and results of the Data Quality team Adherence to Internal Quality/Process Standards: Assess how well the first line is adhering to established procedures and standards for key areas. Facilitate the establishment of standards, where gaps are identified. Product Quality: Facilitate the establishment of standards. Assess (i) backward compatibility of key products, (ii) consistency of key product output with expected results, and (iii) the quality of disclosures in our product offerings for consistency with Methodologies, and sufficiency of transparency. Third Party Data Quality: For areas where S1 ingests third-party data, periodically assess the processes/methods used to evaluate the quality of the data. The team will consist of quality analysts/specialists that will work closely with the business, broader risk, and compliance teams to identify material quality concerns and develop remediation plans to address them. The Associate, ESG Data Quality will report to the Director, Independent Quality Team (IQT). The Impact: Quality is a critical component to ensure customer satisfaction and retention. Further, as the regulatory landscape in the sustainability space continues to rapidly evolve, the IQT function will be critical to ensure that S1 is positioned for upcoming regulation. What is in it for you? Opportunity to work with cross-functional teams across S1 Be part of the ongoing sustainability story Develop knowledge and understanding on ESG data frameworks, metrics, and reporting Responsibilities Support the development of IQTs strategy Use technology to develop an electronic quality monitoring framework to identify key risk areas and provide support for risk-based sampling. Report key themes, risks/opportunities to S1 leadership on the state of quality via dashboards, KPIs and key forums. Foster a culture of transparency around quality related issues/opportunities Work closely with S1 leadership to ensure adherence to any other internal or external audit management action plans (MAPs) Facilitate efforts to address quality related escalations through root cause analysis Develop knowledge on ESG data sets Liaise closely with Data Quality team What Were Looking For Bachelors or advanced degree in engineering, and/or finance 10+ years of experience in financial markets/industries preferably some of which in the quality domain We seek individuals with a strong background in technology and data analytics, particularly in developing electronic quality monitoring systems. Experience in ESG data/products is not mandatory but highly preferred Quality mindset and LEAN thinking Self-starter who can work independently and lead teams to a common goal by coaching and mentoring team members Good communication and stakeholder management skills across levels

Supervisor, Customer Experience Job Responsibilities : Min. 4+ years of overall experience in call center work, with 2 years of experience as a Team leader Should have managed team size of min. 20-25 HC. Experience/exposure to work for US clients (Call center/Backend) . Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, manage bottom quartile team members. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required.

> Key Purpose of the role: To ensure consistent quality standards and develop a robust vendor base for briquette and pellet processing plants under the Green Channel Program. The role focuses on maintaining product quality, supplier performance, and adherence to sustainability goals. > Responsibilities: Quality Assurance Vendor development Green channel program coordination Maintain product quality, Oversee regulatory compliance Manage audits. > What Key Tasks will be involved: 1. Quality Assurance (QA): a. Develop, implement, and monitor quality control systems for briquette and pellet products. b. Conduct routine audits at processing plants to ensure compliance with industry standards (e.g., ISO, BIS, MoEFCC). c. Establish testing protocols for raw materials (e.g., agro waste, sawdust) and finished products. d. Identify and resolve quality issues through root cause analysis and corrective action plans. e. Maintain records of QA documentation, inspection reports, and compliance certificates. f. Liaise with third-party testing laboratories and certification. 2. Vendor Development: a. Identify, evaluate, and onboard new vendors/suppliers aligned with Green Channel guidelines. b. Conduct technical and capacity assessments of vendors to ensure readiness for sustainable biomass fuel production. c. Develop vendor scorecards and conduct periodic performance reviews. d. Assist vendors in upgrading quality systems and production techniques to meet specifications. e. Support price negotiations and contract finalization with approved vendors. 3. Program Coordination: a. Coordinate with procurement, logistics, and technical teams to ensure seamless execution of the Green Channel program. b. Ensure all suppliers meet environmental and social compliance standards. c. Support the implementation of digital tracking systems for vendor and quality data. > Opportunity: Opportunity to work with a fast growing company in a priority bio energy sector Work with a highly engaged & motivated team

We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improvement. Conduct root cause analysis on quality issues and recommend process enhancements. Collaborate with Team Leads and Trainers to address quality gaps through targeted coaching and training. Maintain detailed quality reports and dashboards for regular performance tracking. Design quality assurance processes and audit frameworks to ensure compliance with client requirements. Participate in calibration sessions to align on scoring methods and maintain consistency. Support continuous improvement initiatives across customer service processes. Stay updated on product/process knowledge and quality standards. Qualifications: Bachelor's degree (mandatory). 5+ years of experience in a contact center environment. At least 3-4 years of experience in a Quality Analyst or QA-related role, preferably in an international voice process. Strong analytical, listening, and communication skills. Proficient in quality monitoring tools and CRM systems. Willingness to work night shifts and rotational weekly off

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose A Quality Assurance (QA) professional ensures service quality and compliance within environment. They monitor and evaluate customer interactions, analyze performance data, provide feedback, and contribute to training and process improvement initiatives. Their goal is to enhance customer satisfaction, efficiency, and adherence to company standards and regulations. The responsibilities we entrust you with Monitoring and Evaluation: Assessing customer interactions (calls, chats, emails, etc.) for adherence to quality standards, procedures, and compliance requirements. Performance Analysis: Analyzing data from customer interactions to identify trends, areas for improvement, and potential issues. Feedback and Coaching: Providing constructive feedback to customer service representatives based on evaluations, and Offering coaching to enhance their performance. Quality Improvement: Developing and implementing strategies to improve service quality, including process improvements and training initiatives. Reporting and Documentation: Preparing reports on quality performance, maintaining records of evaluations, and documenting processes. Collaboration: Working with team leads, managers, and other stakeholders to address quality issues and implement solutions. Essential Skills : Quality Assurance Principles: Solid understanding of quality assurance methodologies and best practices. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions. Communication Skills: Excellent written and verbal communication skills for providing feedback and collaborating with others. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail in monitoring and evaluating interactions. Customer Focus: Understanding of customer needs and a commitment to delivering excellent service. Technical Proficiency: Familiarity with relevant tools and technologies used in a BPO environment (e.g., call monitoring software, CRM systems). What matters in this role Relevant work experience 1-3 years of experience in a QA role, particularly within a BPO environment, is typically required. Key Competencies : Strong understanding of QA audit frameworks, compliance, and regulatory requirements. Excellent attention to detail, organizational skills, and process orientation. Good communication skills (written and verbal). Proficiency in MS Office and CRM tools. Qualification Bachelors degree in Commerce, Finance, Business Administration, or a related field.