Role: TECHNICAL SUPPORT ASSOCIATEAccountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM toolTechnical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard softwareJob Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365)Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time.Relationships: Mentoring and providing floor support to the newly joined associates. Conducting regular update sessions for any process updates on a need basisCompetencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues.Qualification: UG, Graduate, Diploma, IT education or comparable IT professional experience5 Days work, Rotational week offs and rotational shifts (24/7)Fresher - 3 LPA18 Months - 4.5 LPAMore than 18 months - 5.5 LPAIMMEDIATE JOINERS ONLY.Those who are interested please call to Pramoda: 8143865111 & Ravali : 8977261311 Drop UR CV to Email ID : ravali@mrtinfotech.com & pramoda.p@mrtinfotech.comRegards,Ravi

Account Manager Recruitment Location: Hyderabad, India Experience: 3 to 8 years Company: MRT Info Technologies Pvt LtdJob Summary:MRT Info Technologies Pvt Ltd is seeking an experienced Account Manager - Recruitment to manage client relationships, drive end-to-end recruitment processes, and ensure successful talent acquisition. The ideal candidate will have a strong background in recruitment, client handling, and team coordination within a fast-paced hiring environment.Key Responsibilities:Client & Account Management:Act as the primary point of contact for assigned clients, ensuring seamless recruitment service delivery. Develop and maintain strong relationships with clients to understand their hiring needs and workforce planning. Provide strategic recruitment solutions and market insights to clients. Recruitment & Talent Acquisition:Oversee and manage end-to-end recruitment processes, ensuring quality and timely hiring. Source, screen, and evaluate candidates based on job requirements. Coordinate interviews, negotiate offers, and ensure smooth onboarding of candidates. Stay updated with the latest recruitment trends, market conditions, and talent strategies. Team & Process Management:Collaborate with the recruitment team to ensure effective hiring strategies. Monitor performance metrics and drive continuous improvement in recruitment processes. Ensure adherence to best recruitment practices and compliance requirements. Key Requirements:Education & Experience:Bachelor's degree in HR, Business Administration, or a related field. 3 to 8 years of experience in recruitment, talent acquisition, or account management. Experience in managing IT/Non-IT recruitment accounts is a plus. Skills & Competencies: Strong understanding of end-to-end recruitment processes. Excellent client management and relationship-building skills. Ability to manage multiple accounts and recruitment pipelines effectively. Strong negotiation and communication skills. Proficiency in recruitment tools, applicant tracking systems (ATS), and job portals . Ability to work in a fast-paced and target-driven environment.Why Join Us? Opportunity to work with a leading recruitment solutions provider. Competitive salary and performance incentives. Dynamic work environment with career growth opportunities.If you are passionate about recruitment and client engagement, wed love to hear from you!