1470 Quality Monitoring Jobs - Page 8

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expecta...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expecta...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to gener...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to gener...

PRINCIPLE PURPOSE OF JO This role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of senior quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. Senior quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. Senior quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. R...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Roles and Responsibilities Conduct quality audits, analysis, monitoring, and tools to ensure adherence to quality standards. Perform call calibration, feedback sessions, KPI tracking, AHT management, CSAT calculation, and KRA/KPI reporting. Identify areas for improvement through quality tools such as 7QC and implement corrective actions. Collaborate with team members to maintain high-quality service delivery. Desired Candidate Profile 4-9 years of experience in BPO industry with expertise in Quality Management. Bachelor's degree (B.Tech/B.E.) in Any Specialization. Strong understanding of Quality Management principles and practices. Proficiency in using various Quality Tools like Call Audit,...

As part of the Ops team, your role primarily would be in managing, ideating executing creative residencies. If you love designing experiences and making it happen, this is for you. This is for you if: You need to be efficient, extremely organised, and great at taking notes to shine in this role. Youve worked in events or production fields in the past, itll be a huge plus You have a background in hospitality. The internship can convert into a full-time role after 3 months, basis your performance Your day-to-day at Experience Co. would look like this: Communicating with upper management to develop strategic operations goals Consistently working end to end on action plans, following procedures,...

Job description Conduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality. Skilled in working with inbound, outbound & blended (Voice & email) environment. Required Candidate profile CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY Candidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables. Should have excellent knowledge of MS Office. Should have sound knowledge of 7 quality tool for compil...

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support 3 - 6 years Salary -Not Disclosed Location :Hyderabad Time and Venue 22nd September - 24 September , 11.00 AM - 3.00 PM HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact - Aman / Shivangi / Somina Job description Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independently The Billing Lead will work closing with the Back Office Manager in deciding which...

In this role, you will be an Engineer assisting in Quality Monitoring and implementation of Quality Assurance Planning. Your primary responsibility will be ensuring safety and quality procedures through inspections, implementing quality control measures, and identifying areas for improvement. Collaboration with cross-functional teams to address quality issues, drive continuous improvement, and contribute to building high-quality standards will be essential. Key Responsibilities: - Assist in Quality Monitoring - Implement Quality Assurance Planning - Ensure safety and quality procedures through inspections - Implement quality control measures - Identify areas for improvement - Collaborate wit...

You will be the Quality Team Leader for the Outbound Sales Process in a BPO company. Your primary responsibility will be to oversee the quality assurance functions within the sales team. Your role is crucial in ensuring that all sales activities meet the company's standards for excellence and compliance, with the aim of optimizing performance and customer satisfaction. - Quality Monitoring: Conduct regular quality assessments of sales calls and interactions. Identify areas for improvement and ensure adherence to quality standards. - Team Leadership: Lead and manage the quality assurance team. Provide training, guidance, and support to team members. - Performance Analysis: Analyse sales data ...

As a Call Quality Analyst in a US BPO environment, your role is crucial in maintaining high standards of customer service. You will play an essential part in ensuring that agents meet compliance and quality expectations while delivering exceptional customer experiences. Through systematic call auditing, you will identify training needs, support process improvements, and collaborate with teams to enhance overall performance. Your deep understanding of call metrics and customer interaction techniques will enable you to provide constructive feedback and contribute to the business meeting its service delivery goals. Key Responsibilities - Conduct regular audits of inbound and outbound calls to a...

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Be...

We are looking for a dynamic and experienced Training & Quality Head to lead our learning, development, and quality assurance initiatives. The ideal candidate will ensure that all associates are well-trained, consistently meet quality standards, and contribute to superior customer experience. Key Responsibilities: Training: Design, implement, and manage comprehensive training programs for new hires and ongoing employee development. Develop training content, materials, and assessments tailored to business processes and client requirements. Collaborate with operations and HR teams to identify skill gaps and training needs. Track training effectiveness through assessments, feedback, and perform...

Kelkar Auto Parts Pvt. Ltd., a leading manufacturer of precision automotive components, is seeking an experienced Senior Quality Manager to lead and oversee quality systems, ensure product compliance, and drive continuous improvement across production processes. Key Responsibilities Lead the Quality Assurance and Quality Control (QA/QC) functions for the organization. Develop, implement, and monitor quality management systems (QMS) in compliance with IATF 16949 / ISO 9001 standards. Ensure adherence to customer quality requirements and regulatory standards. Drive root cause analysis and implement corrective and preventive actions (CAPA) for product and process non-conformances. Lead APQP, PP...

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that int...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Salary Range - 2.5LPA - 3.8LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fas...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Responsibilities: Responsible for reducing rejection level below from the limit set by management. Responsible for Mold and machine preventive maintenance. Responsible to create team with effective training to develop skill levels. Responsible for Moulding shop Production planning to meet customer needs. Responsible to maintain 5S of moulding shop. Responsible to maintain all relevant documentation related to customer audit and IATF 16949 QM. Responsible for make and follow standard work procedure, control plan and PPS and process optimization defined for each product and action plan for deviation. Responsible for tool trial and maintain record of different levels of trial. Responsible for e...

Job Opening: Quality Analyst & Trainer Location: Lucknow (Work from Office) Salary: 20,000 - 26,000 per month About the Role Are you a seasoned professional in the BPO sector looking for a dual role that challenges you in both Quality Assurance and Training ? We're hiring a Quality Analyst & Trainer to help us maintain high service standards, ensure compliance, and drive process excellence. What You'll Bring? Qualifications & Experience: Education: Any Bachelor's Degree. Experience: 6+ months of experience in the BPO (Customer Service) industry, specifically with a focus on: Compliance and Data Analysis (Quality Assurance) Training and Development (Process Training). Key Skills: Process Expe...