307 Quality Monitoring Jobs - Page 8

Greetings From Prochant India Pvt Ltd Job Title: Openings for Quality Analyst Key Responsibilities and Duties: Quality Auditor, plans, coordinates, and implements the quality management and quality improvement programs for a healthcare facility. He/she monitors and provides assistance with quality assurance and compliance functions. Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care. Ensures policies and procedures are monitored and updated to include regulatory changes. Knowledge Skills and Abilities: Exceptional typing and communication skills (verbal and written). Deep and thorough understanding of Prochant production policies and procedures. Advanced DME industry and DME billing knowledge and experience. Exceptional verbal, interpersonal, and written communication skills. Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities. Exceptional problem-solving skills to analyze issues and identify potential liabilities. Strong leadership skills to promote personal and professional development and teamwork. Ability to maintain strong professional relationships with internal teams and management. Consistent demonstration of a professional, positive attitude. A strong, working understanding of computers and an ability to self-troubleshoot simple issues. Essential Functions: Process - Auditing complete process (Billing, Transmission and Cash). Feed Back - Send daily feedback to the respective FTEs on error Tracking - Track corrections based upon feedback given to the FTEs Reports - Weekly QA report to the respective Team Lead and Monthly reports to the Management. Monitoring - Conduct monthly QA feedback meeting with the respective teams and review with them the major errors of the team and finding solution to overcome. Training - Responsible for training newcomers based upon audit feedback. Note: QA Experience is mandatory (Exp: Min 4 years into US healthcare as an AR Caller) Benefits: Salary & Appraisal -Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Up front Leave Credit Accelerated career path for exceptional performers. Only 5 days working (Monday to Friday) Mode Of Interview: Virtual Contact Person: Albert James Contact Number: 8807264814 Mail: albertjames@prochant.com

Amneal Pharmaceuticals is looking for Trainee Officer, Quality Control to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Client Server Tech is looking for Trainee to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Hikal Ltd is looking for Diploma Trainee to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Technical Skills Material Testing and Analysis: Lab Equipment Handling: Standards and Compliance: Awareness of ISO standards (e.g., ISO 9001:2015, ISO 17025 for testing labs). Basic knowledge of MS Office (Excel, Word) for report preparation. Health insurance Provident fund

PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsible for call/data quality monitoring. Provide feedback to agents using prescribed feedback model. Mentoring and coaching agents on process level issues. Monitor adherence to compliance procedure and processes. Responsible for reporting program level quality score to the process owners. Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team. Conduct refresher training on the basis of the errors identified. Maintaining update log and communicate process updates by conducting a session Perform weekly analysis aiming at improving SLA. Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team. Identify and highlight potential risk areas and recommend preventive action. Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists colleagues unprompted. Takes pride in the achievement of team objectives. Has credibility with peers and senior managers. Self-motivated – driven to achieve results. Works with a sense of urgency. High customer service ethic – is passionate about meeting customer expectations and improving service levels. Keeps pace with change – acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Clearance of all major exams (SSC, HSC, qualifying degree). Graduate Experience in US healthcare. At least 2 to 3 years of experience as a quality analyst. Adequate knowledge of quality tools (Green belt certification to be an added advantage). SKILLS & COMPETENCIES Excellent verbal and written communication skills. Excellent documentation and business writing skills. Excel proficiency. Ability to work well under pressure and meet deadline. Ability to work on multiple projects simultaneously. Ability to work creatively and analytically in a problem solving environment. JOB DEMANDS Occasional requirement to travel (primarily related to training and company meetings) within India/US. Ability to work seated at a computer for long periods of time. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS No direct reports. Internal: Quality Manager and Team Leader. Operations Manager and Team Leader. Production Resources. External: Client interactions as and when required.

Roles and Responsibilities: 1. Develop and implement training programs for customer service representatives to enhance their skills and knowledge. 2. Monitor and evaluate the performance of customer service staff to ensure adherence to quality standards. 3. Create training materials and resources that align with company goals and customer expectations. 4. Conduct regular training sessions and workshops to update employees on new products, services, and policies. 5. Collaborate with management to identify areas for improvement in customer service processes and training approaches. 6. Analyze customer feedback and service metrics to inform training strategies and quality assurance measures. 7. Maintain comprehensive records of training activities, participant progress, and performance evaluations. 8. Act as a mentor and coach for customer service representatives, providing guidance and support to enhance their performance. 9. Develop quality assurance programs to identify service gaps and implement corrective actions. 10. Stay updated on industry trends and best practices in customer service training and quality management. 11. Foster a positive and collaborative work environment that encourages continuous learning and development. 12. Prepare regular reports on training outcomes and quality metrics for senior management review

Monitor sales calls to ensure quality and compliance Identified and improved inefficient work processes Recruit, Train, and Coach the Sales Team Delegate tasks and set deadlines Have to manage other projects & Tasks

Roles and Responsibilities Conduct quality audits to identify areas of improvement in processes and procedures. Develop and implement quality management systems to ensure compliance with industry standards. Collaborate with cross-functional teams to resolve customer complaints and improve overall product quality. Analyze data from various sources (e.g., CAPA reports) to track trends and make recommendations for process improvements. Provide training on quality control procedures to employees at all levels within the organization. Desired Candidate Profile 12-15 years of experience 2 Years as Senior Manager Quality in Quality Management, Quality Audit, or related field. Excellent analytical skills with ability to interpret complex data sets and develop actionable insights. Effective communication skills with ability to present findings and recommendations to both technical and non-technical stakeholders.

Role & responsibilities Execute Quality control and Quality Assurance best practices across all the plants in SBU. Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required Conduct periodic reviews of Quality initiatives and formulate action points for respective plants. Identify projects for quality, real-time manufacturing improvements, cost reduction & safer workplace Ensure effective internal and external audits are conducted for Quality systems, processes, and procedures across plants Build quality awareness across the SBU by using different interventions like training, slogan/poster campaign etc Ensure that corrective actions are delivered and non-compliance issues are resolved on time Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times Incubate and bring in new methodologies for process improvements and deploy corresponding analytical tools to measure the effectiveness of the same Drive total quality management including developing skills and competencies of the employees. Ensure that project/department milestones/goals are met and adhering to approved budgets Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy Implementation of administration and measurement of total quality management programs Six Sigma initiatives, Lean Manufacturing etc. Drive organizational initiatives like safety, health etc. in the team. Preferred candidate profile Knowledge of Total Quality Management Practices LEAN, Six Sigma and other best process Knowledge and technical understanding of automotive processes, components and manufacturing techniques Knowledge of Quality systems , ISO and quality assurance policies. Desired Qualification & Experience: B.Tech (Mech.) with Six Sigma/Lean certification 3-10 Years of Experience in heavy engineering industry

Process Improvement: Identifies and implements improvements in manufacturing processes to reduce defects and improve consistency. Documentation: Creates and maintains detailed quality control documentation, including work instructions, inspection procedures, and audit reports. Training: Develops and delivers training programs to ensure employees understand and adhere to quality standards. Audits: Conducts internal and external audits to verify compliance with quality standards and regulations. Data Analysis: Collects and analyzes data on defects and production processes to identify trends and root causes of issues. Quality Control (QC): Inspection: Performs visual inspections, dimensional checks, and functional tests on raw materials, in-process components, and finished products. Testing: Conducts durability, functionality, and safety tests to validate product quality and performance. Measurement: Uses measurement tools and equipment (calipers, gauges, micrometers) to verify dimensions and specifications. Defect Identification: Identifies and records defects, deviations, and non-conformances in products and processes. Reporting: Reports quality issues to supervisors, production teams, and other relevant stakeholders. Corrective Action: Collaborates on implementing corrective actions to address identified quality issues. Compliance: Ensures products meet industry standards, company policies, and regulatory requirements.

1) Capable to do NC programming independently for Mold, Diecasting Press dies. 2) Schedule monitoring and plan v/s actual analysis 3) Knowledge about die functioning 2) Knowledge of CNC machine working process 3) Knowledge of tooling and clamping accessories 4) Checking machining feasibility of dies - Drawing study checking. 5) Part completion as per timeline. 6) New Tooling trial. 7) Die parts Quality monitoring.

Develop & implement quality control procedures & inspection protocols. Familiarity with quality standards such as ISO 9001,Six Sigma. Knowledge of QA/QC tools(FMEA/SPC/8D/CAPA) Experience in measurement & testing equipment--calipers/micrometers/CMMs Required Candidate profile Certification in CQE(Certified Quality Engineer) or Six Sigma Green/Black Belt. Experience in [industry-specific tools or systems, e.g., automotive, electronics, etc.] & Lean Manufacturing principles. Perks and benefits SALARY:18000/-To 30000/- AS PER SKILL & EXPERIENCE

Need English Senior Quality Analyst. 1+ yr of PPC Travel experience mandatory Night and Evening shift. Salary up to 45K cabs +meal 5.5 days working Call Or whatsapp your cv +918864946771 Required Candidate profile Excellent communication skills in english immediate joiners or max 10 days only travel background voice process call 8864946771 Perks and benefits both sided cabs meals

What you will do Let’s do this. Let’s change the world. In this vital role you will conduct complex complaint investigations, resolves corrective actions with their effectiveness and resolves steps necessary to ensure the proper level of control for product in distribution. We are seeking a Specialist Quality Complaints Complaint Owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Ensures quality of complaint records Applies analytical abilities to evaluate complex situations using multiple sources of information Execution of regulatory and SOP requirements Anticipates and prevents potential issues with regulators Provides guidance and technical advice Evaluates subject matter expert assessments Raises potential Quality issues to Management What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree OR , Master’s degree and 4 to 6 years of Specialist Quality Complaints experience OR , Bachelor’s degree and 6 to 8 years of Specialist Quality Complaints experience OR , Diploma and 10 to 12 years of Specialist Quality Complaints experience Preferred Qualifications: Quality and manufacturing experience in biotech or pharmaceutical industry Ability to oversee multiple projects simultaneously Ability to successfully handle workload to timelines Familiarity with basic project management tools Ability to negotiate a position after taking feedback from multiple sources Demonstrated ability to consistently deliver on-time, and high-quality results Ability to operate in a matrixed or team environment Understanding of the applicable manufacturing/testing processes (i.e. API, Drug Substance, Drug Product, Packaging, Device manufacturing processes) What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role & responsibilities Quality Control executive job Preferred candidate profile Experience in Biscuits, Bakery, Cakes, Namkeen Perks and benefits

Communication Conflict Resolution. Leadership. Critical Thinking. Interpersonal Skills. Time and Priority Management. Respecting Diversity and Generational Differences in the Workplace. Problem Solving. Requirements Excellent communication and interpersonal skills Problem solving Leadership Scheduling work Training employees Assisting in the hiring process Reporting to senior management Giving feedback Resolving conflict

A Quality Analyst in a (BPO) company is responsible for ensuring the quality of products and services delivered to clients by monitoring and evaluating various processes and interactions.

Watsapp details to HR Mamta 9903044494 Hi folks !! Hiring QA •Minimum 1 yr relevant exp as QA in international process •Salary upto 35k •Both side cab & Meal provided •Location Gurgaon Required Candidate profile No freshers Minimum 1yr exp req in international process as Quality analyst

Quality Head to lead the QA/QC function for residential real estate projects. Set up QA/QC team across sites, audit quality, resolve issues, ensure compliance, drive QRM & MIS, track quality, evaluate vendors, approve materials, handle inspections.

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Need Quality Audit experience for sales processThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles for a voice process What are we looking for Quality AuditingQuality Assurance (QA)Ability to perform under pressureAdaptable and flexibleProblem-solving skillsAgility for quick learningWritten and verbal communicationQuality Management, design Audit framework, call calibration Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation