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Niftel Communications
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Quality Analyst & Trainer

Quality Analyst & Trainer

Niftel Communications

1 - 3 years

2 - 3 Lacs

lucknow

Posted:2 weeks ago| Platform:

Apply

Skills Required

training and development quality analysis bpo customer service training quality monitoring qc tools process training call audit soft skills training data analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opening: Quality Analyst & Trainer

Location:

Salary:

About the Role

Quality Assurance

What You'll Bring?

Qualifications & Experience:

Education:
Any Bachelor's Degree.
Experience:

6+ months of experience
in the
BPO (Customer Service)
industry, specifically with a focus on:
Compliance and Data Analysis
(Quality Assurance)
Training and Development
(Process Training).

Key Skills:

Process Expertise:
A deep understanding of organizational workflows, processes, and best practices.
Communication & Presentation:
Excellent skills in communicating, presenting, and facilitating training sessions.
Quality & Analytics:
Proficiency in Quality methodologies, tools, and an
analytical mindset
to evaluate and improve processes and their outcomes.
Tech Savvy:
Proficiency with
MS-Office
and
G-Suite
tools.
Mindset:
A
collaborative, adaptable, and innovative
approach to compliance and employee development.

Interested?

Interview Mode:

HR Tushar: 9219975837

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