Hiring Now: Elite Support Specialist (Customer Support) 🌟📍 Location: LUCKNOW | 💼 Full-Time | 🕒 Rotational Shifts Are you passionate about providing exceptional customer experiences?Do you have outstanding English communication skills and a professional attitude?We are looking for dynamic and motivated individuals to join our Premium Blended Process (Customer Support) team! ✅ What We're Looking For:🌐 Excellent English Communication Skills – both verbal and written🗣️ Must have Versant Level 6 or equivalent proficiency💻 Basic computer knowledge and comfort with multitasking🙌 A team player with a positive attitude and a customer-first mindset📞 Experience in blended process or customer support will be a plus 💰 What's in it for You?💸 Attractive In-Hand Salary: ₹18,000 – ₹30,000 per month🚀 Growth opportunities within a fast-paced, people-first organisation🧠 On-the-job training & skill enhancement🎉 Engaging work culture, employee rewards, and recognition 📌 Job Responsibilities:Handle inbound customer interactions (voice & non-voice)Resolve queries efficiently while maintaining high customer satisfactionMaintain accurate records and follow up on customer issues as required 🚀 Ready to Take the Next Step?Don’t miss this chance to join a premium team where your voice matters!📩 Apply Now and kickstart your career in a role that values your skills and rewards your talent. Interested candidates are welcome to share their resumes with me via email.Email Id: sakshi.singh@niftel.com
Hiring Now: Elite Support Specialist(Customer Support) Location: LUCKNOW | Full-Time | Rotational Shifts Are you passionate about providing exceptional customer experiences? Do you have outstanding English communication skills and a professional attitude? We are looking for dynamic and motivated individuals to join our Premium Blended Process (Customer Support) team! What We're Looking For : Excellent English Communication Skills both verbal and written Must have Versant Level 6 or equivalent proficiency Basic computer knowledge and comfort with multitasking A team player with a positive attitude and a customer-first mindset Experience in blended process or customer support will be a plus What's in it for You? Attractive In-Hand Salary: 18,000 25,000 per month Growth opportunities within a fast-paced, people-first organisation On-the-job training & skill enhancement Engaging work culture, employee rewards, and recognition Job Responsibilities: Handle inbound customer interactions (voice & non-voice) Resolve queries efficiently while maintaining high customer satisfaction Maintain accurate records and follow up on customer issues as required Ready to Take the Next Step? Dont miss this chance to join a premium team where your voice matters! Apply Now and kickstart your career in a role that values your skills and rewards your talent.
Job Title: Customer Support Agent Premium Process Job Type- Work from Office Location- Lucknow Employment Type: Full-Time Shift: Rotational (24x7) Salary: 18,000 to 25,000 per month Eligibility Criteria: ~ Graduate in any discipline from a recognized institution ~ Minimum 1 year of experience in a premium chat support process ~ Proficient in written and spoken English ~ Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) ~ Strong typing skills (minimum 25 WPM with high accuracy) ~ Familiarity with CRM tools and chat support platforms ~ Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: • Provide prompt and efficient real-time chat support to customers, assisting with: • Order status and tracking • Delivery issues • Cancellations and refunds • General inquiries and account-related concerns • Collaborate with delivery partners, restaurants, and store teams to ensure timely resolution of issues • Demonstrate empathy, professionalism, and a solution-oriented approach in every interaction • Maintain high levels of customer satisfaction and build trust through effective communication • Adhere to internal quality standards, response time metrics, and performance KPIs • Keep detailed and accurate records of customer interactions in the CRM system • Stay updated with product knowledge, company policies, and service updates
Position Summary A key role in our overall social media space for provide customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customer’s product and campaign-related queries. One key expectation from the person handling the responsibility will be to improve the brand image on complaints and grievance handling mechanisms. Key Responsibilities Proactively attend all queries, complaints, and requests across the company’s social media platforms. Raise issues to the concerned teams and follow up for resolutions Proactively and continuously keep the customer and stakeholders informed about the status of the problem High level of individual discretion to ensure customer satisfaction and business success Build credibility with customers by empathizing with their problem in words, proactively understanding their needs, and responding promptly Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions. Qualifications, Skills and Competencies A Bachelor's degree is preferred but 12th passed candidates can also apply. 1+ year of experience in online reputation management or social media management, digital marketing, or Customer service experience of at least one year. Excellent written and verbal communication skills. Advanced knowledge of social media platforms and digital communication channels. Good command over the English Language, ability to effectively communicate information in written format. Working knowledge of platforms like Facebook, Google Play Store, and Twitter. An active (X) Twitter handle with good following and some exposure in any platform of communication, including media relations, internal communication, branding and social media is desirable. A problem-solving attitude. Should be smart, witty, and have a sense of humour. Working Environment Full-time position with rotational shift, 6 days a week and one day rotational week off. Willingness to work in shifts (24/7). May require occasional overtime during high-volume periods. Work from office role at our client location in Bengaluru. Show more Show less
Hi, Greetings Of the day Hiring for an MNC for a Sr Data Engineer Profile: Sr Data Engineer Experience-4-10years Interview Mode-Virtual Mandatory Skills : Pyspark, Python, AWS(Glue,EC2,Redshift,Lambda) Python, Spark, Big Data, ETL, SQL, etl, Data Warehousing. Good to have: Data structures and algorithms. Responsibilities Bachelor's degree in Computer Science, Engineering, or a related field Proven experience as a Data Engineer or similar role Experience with Python, and big data technologies (Hadoop, Spark, Kafka, etc.) Experience with relational SQL and NoSQL databases Strong analytic skills related to working with unstructured datasets Strong project management and organizational skills Experience with AWS cloud services: EC2, Lambda(step function), RDS, Redshift Ability to work in a team environment Excellent written and verbal communication skills Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc. Interested candidates can share the resume on the mail id avanya@niftelresources.com or contact on 9219975840 .
Data Engineer Exp : 4 years of Experience Years of Minimum Relevant : 3+ Years in data engineering Location- Gurgaon Role Summary: The Data Engineer will develop and maintain AWS-based data pipelines, ensuring optimal ingestion, transformation, and storage of clinical trial data. The role requires expertise in ETL, AWS Glue, Lambda functions, and Redshift optimization. Must have- AWS (Glue, Lambda, Redshift, Step Functions) Python, SQL, API-based ingestion Pyspark Redshift, SQL/PostgreSQL, Snowflake (optional) Redshift Query Optimization, Indexing IAM, Encryption, Row-Level Security
Data Engineer Exp : 4 years of Experience Years of Minimum Relevant : 3+ Years in data engineering Location- Gurgaon Role Summary: The Data Engineer will develop and maintain AWS-based data pipelines, ensuring optimal ingestion, transformation, and storage of clinical trial data. The role requires expertise in ETL, AWS Glue, Lambda functions, and Redshift optimization. Must have- AWS (Glue, Lambda, Redshift, Step Functions) Python, SQL, API-based ingestion Pyspark Redshift, SQL/PostgreSQL, Snowflake (optional) Redshift Query Optimization, Indexing IAM, Encryption, Row-Level Security
Profile- Inside Sales/Telesales Executive Location- Lucknow, Uttar Pradesh. On site job- Full time job opportunity Working days- 6 days working and 1 week off. Salary slab- 15 to 18k in hand salary Contact potential or existing customers to inform them about the clients product • Answer questions about products or the company Ask questions to understand customer requirements and close sales Enter and update customer information in the database • Go the extra mile to meet sales quota and facilitate future sales Proven experience as tele sales representative or other sales role • Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects INTERESTED CANDIDATES CAN APPLY THROUGH THE POST OR CAN CALL ON BELOW GIVEN NUMBER. TARUN 8588985251 UMAR 8810706411
Customer Support Executive PROCESS: Blended process {Voice &Chat} Log in hours: 8 hours working login and 1 hour break. {9hrs login} SHIFT TIMINGS: Rotational shift. Rotational Week off. SALARY: 12000 to 15500 in hand 6 days working with 1 rotational week off Profile : Customer Support executive NOTES: Excellent communication In English Grad/ Undergrad both can apply. Female shift timings- 7am to 8 pm in between you will get 9 hrs login. For male shift: Evening, night and the mid-night shift schedule [evening- 4:00 pm morning 4:00 am between you will get 9 hrs login. Contact person- Snr. HR Aarushi {8810776087} Niftel Communication.
Job Title: Customer Service Associate CTC: 2 - 3 LPA Location: Lucknow (On-Site) Experience: 1 to 3 Years Education: Graduation Required Shift Timings: For Males: Rotational Shifts For Females: Between 7 AM to 8 PM Job Summary: We are looking for Customer Service Associates to join our premium process. In this role, you will manage customer queries and deliver exceptional support to ensure high satisfaction. The ideal candidate will possess strong communication skills and the ability to handle concerns professionally, maintaining a positive customer experience. Key Responsibilities: Handle inbound and outbound calls, providing accurate information and resolving customer queries. Efficiently resolve customer issues, maintaining a high level of professionalism. Ensure customer satisfaction by offering timely and high-quality service. Update customer records and process requests promptly. Work closely with internal teams to manage escalations and ensure seamless service delivery. Offer solutions: Suggest suitable products or services based on customer needs to drive sales and improve customer experience. Escalate unresolved issues: When necessary, escalate more complex issues to the appropriate department or senior team member. Maintain a positive tone: Build rapport with customers by providing a friendly, positive, and professional experience during each interaction. Required Skills: Strong Verbal and Written Communication: Proficiency in both Hindi & English to interact effectively with customers. Problem-Solving Abilities: A customer-centric approach to resolving concerns and providing solutions. High Call Volume Management: Comfortable working in an environment with high inbound call volumes. Attention to Detail: Ability to accurately update records and process requests without error. Multitasking Skills: Ability to manage multiple tasks and customers efficiently. Adaptability: Ability to work in a dynamic environment and adjust to changing processes or customer needs. Conflict Resolution: Skilled in managing difficult situations and de-escalating tense customer interactions. Teamwork: Ability to collaborate with internal teams to resolve customer issues effectively. Time Management: Ability to manage time effectively, ensuring timely resolution of tasks and calls. Interested candidates can reach out at the following contact numbers: Tarun: 8588985251 Umar: 8810706411
Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Desired Candidate Profile 0-2 years of experience in BPO/Call Centre environment or related field. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including weekends and holidays as per business requirements. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
Notice Period : Immediate Joiner/ join within 7-10 Days Roles and Responsibilities Design, develop, test, deploy and maintain scalable and efficient .NET applications using C# and ASP.NET Core. Collaborate with cross-functional teams to identify requirements and implement solutions that meet business needs. Ensure high-quality code by writing unit tests, integrating with SQL databases, and implementing best practices for database design. Participate in code reviews to ensure adherence to coding standards and quality guidelines. Desired Candidate Profile 5-10 years of experience in .NET development with expertise in C#, ASP.NET Core, Entity Framework Core, Microservices Architecture. Strong understanding of SQL databases and ability to write efficient queries for data retrieval. Experience with Azure DevOps pipeline for continuous integration and deployment (CI/CD). Proficiency in developing RESTful APIs using Web API 2.x or later versions.
Job Description- Profile- Field Sales Executive/ Ecommerce Location- Lucknow, Kanpur Uttar Pradesh. On site job Working days- 6 days working and Sunday off. Salary slab- Up to 18k + 3k Travel allowances Requirement Age criteria: 20-30 Qualifications: Graduate Must have android phone Two wheelers, Rc, Driving Licence At least 6 months of relevant sales experience. MBA freshers can also apply Key Responsibilities: To generate leads from given database & identify decision makers within targeted leads and initiates the sales process. To penetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To ensure that all payments are collected as per the company's payment terms. Interested Candidates can Apply through the Post or can call on below given Number HR Umar - 8810706411
Company Description Niftel Communications has been running successful BPO operations with over 1000 seats worldwide since 2010. We provide 24/7 BPO/ITES support for clients in the UK, US, and India in fields like Finance, Insurance, Claims, and Energy. Established in 2011, Niftel is a technology services company that offers innovative IT solutions, BPO/ITES services, and IT training globally. Led by visionary leader Mr. Farukh Shah, our centers are equipped with state-of-the-art infrastructure and technology. We operate in multiple Indian cities including Lucknow, Prayagraj, Gurgaon, Guwahati, Mumbai, and Kanpur, Gorakhpur and also have operations in Oldham, United Kingdom. Role Description This is a full-time on-site role for a Customer Support Associate located in Gorakhpur. The Customer Support Associate will be responsible for assisting customers with their inquiries and issues, ensuring a high-quality customer experience, and providing excellent customer service. Key tasks will include responding to customer queries, troubleshooting problems, and escalating issues when necessary. Additionally, the Associate will handle sales inquiries, provide necessary training, and maintain records of customer interactions. Qualifications Customer Support, Customer Service, and Customer Experience skills. Capability in Training and guiding customers or team members Strong communication and interpersonal skills Ability to work independently and within a team environment Proficiency in using Customer Relationship Management (CRM) software is a plus 12 th pass candidate required. Communications, or a related field is preferred
Position - Training Quality Manager (BPO-Domestic) Roles and Responsibilities- The Training & Quality Manager job role can be diverse, and comprehensive. Here is a list of responsibilities performed by them: Analyze the data thoroughly to find the areas of growth. Develop strategies to improve the production process. Eyeing on the objectives to maximize the profitability of the organization. Make sure that the product goes through auditing and testing Make sure all the legal standards are met and review the existing policies and standards thoroughly. Review the organizations process to ensure that it aligns with the current policies. Formulate timely reports and documentation to track progress. Identify the training requirements to meet the quality standards. Develop and monitor corrective measures as per ATPC. Make documentation of internal audits and quality assurance activities. Plan, conduct, and monitor the test, and inspect the products to ensure their quality. Analyze the data to find the areas for improvement. Education Qualification and Experience A Bachelors degree is preferable. Having relevant experience in quality inspection, auditing, and testing is an added advantage Ample experience in implementing corrective/preventive measures Quality assurance knowledge of tools and methodologies. Certification programs in Six Sigma, Quality Improvement associate, quality auditor, and quality engineer Connect us - Snr. Executive Aarushi {8810767087} aarushi@niftelresources.com
Technical Skills - Java 8 & 11, Spring Boot and Microservices, Collection Framework, Multithreading/Data Structures & Algorithm, Rest API, core java, Hibernate, Kafka(good to have) Requirement: 3.5+ years hands-on experience in Java. • Financial experience and exposure to Trading • In depth understanding of concurrent programming and experience in designing high throughput, high availability, fault tolerant distributed applications is required. Advocate and improve on code quality, automated tests, CI/CD initiatives, and the developer experience • Experience in building micro services architecture / SOA is required. • Experience in message-oriented streaming middleware architecture is preferred (Kafka, MQ, NATS, AMPS) • Experience with orchestration, containerization, and building cloud native applications (AWS, Azure) is a plus • Experience with modern web technology such as Angular, React, TypeScript a plus • Strong analytical and software architecture design skills with an emphasis on test driven development. • Experience in using Project Management methodologies such as Agile/Scrum • Effective communication and presentation skills (written and verbal) are required • Bachelors or masters degree in computer science or engineering • Good Communication skills
Company Description Niftel Communications is an Intellectual Property-driven Technology Services Company, committed to delivering innovative IT solutions, BPO/ITES services, and IT training worldwide. Since 2010, Niftel BPO has successfully run operations with over 2000 seats globally, supporting clients from the UK, US, and India in Finance, Insurance, Claims, and Energy sectors. Niftel Communications is equipped with state-of-the-art infrastructure and technology in Indian cities like Lucknow, Prayagraj, Gurgaon, Guwahati, Mumbai, and Kanpur, as well as in Oldham, United Kingdom. Role Description This is a full-time on-site role for a Business Development Executive at Niftel Communications located in Lucknow. The Business Development Executive will be responsible for generating new business opportunities, building client relationships, and driving revenue growth. The role involves conducting market research, identifying RPO leads, pitching our recruitment services, and negotiating contracts. Qualifications Customer Support and Customer Satisfaction skills Excellent Communication and Customer Service abilities Troubleshooting expertise Proven track record in business development Strong negotiation and networking skills Ability to work independently and as part of a team Bachelor's degree in Business Administration, Marketing, or related field. Salary Upto 3.5 LPA fixed in hand + variable
Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Desired Candidate Profile 0-2 years of experience in BPO industry or similar field. Excellent communication skills in English language (spoken & written). Ability to work on blended process models including voice support. Strong problem-solving skills with attention to detail.
Job Title: Customer Service Associate CTC: 1.50 2.40 LPA Location: Lucknow (On-Site) Experience: 0 to 3 Years Education: Graduates & Under Graduates both can apply Shift Timings: For Males: Rotational Shifts For Females: Between 7 AM to 8 PM Job Summary : We are looking for Customer Service Associates to join our premium process. In this role, you will manage customer queries and deliver exceptional support to ensure high satisfaction. The ideal candidate will possess strong communication skills and the ability to handle concerns professionally, maintaining a positive customer experience. Key Responsibilities: 1. Handle inbound and outbound calls, providing accurate information and resolving customer queries. 2. Efficiently resolve customer issues, maintaining a high level of professionalism. 3. Ensure customer satisfaction by offering timely and high-quality service. 4. Update customer records and process requests promptly. 5. Work closely with internal teams to manage escalations and ensure seamless service delivery. 6. Offer solutions: Suggest suitable products or services based on customer needs to drive sales and improve customer experience. 7. Escalate unresolved issues: When necessary, escalate more complex issues to the appropriate department or senior team member. 8. Maintain a positive tone: Build rapport with customers by providing a friendly, positive, and professional experience during each interaction. Required Skills: 1. Strong Verbal and Written Communication: Proficiency in both Hindi & English to interact effectively with customers. 2. Problem-Solving Abilities: A customer-centric approach to resolving concerns and providing solutions. 3. High Call Volume Management: Comfortable working in an environment with high inbound call volumes. 4. Attention to Detail: Ability to accurately update records and process requests without error. 5. Multitasking Skills: Ability to manage multiple tasks and customers efficiently. 6. Adaptability: Ability to work in a dynamic environment and adjust to changing processes or customer needs. 7. Conflict Resolution: Skilled in managing difficult situations and de-escalating tense customer interactions. 8. Teamwork: Ability to collaborate with internal teams to resolve customer issues effectively. 9. Time Management: Ability to manage time effectively, ensuring timely resolution of tasks and calls. If Interested Call on the following Number:- HR Tarun 8588985251
We are hiring a Business HR to manage HR operations, employee engagement, and performance management. This role involves close collaboration with business leaders to align HR practices with company objectives. Role & responsibilities Conduct on boarding, induction, and orientation sessions for new employees. Handle employee life cycle management (confirmation, transfers, separations). Manage employee relations, grievances, and disciplinary actions. Drive performance management cycles and appraisal processes. Plan and execute employee engagement programs. Ensure compliance with company HR policies and labor laws. Prepare HR reports and maintain HRMIS data. Preferred candidate profile Excellent communication & interpersonal skills. Strong problem-solving & decision-making ability. Knowledge of HR processes, payroll basics & compliance. Proficiency in MS Office and HR software tools
FIND ON MAP