Customer Support Agent

Job Description

Job Title: Customer Support Agent Premium Process Job Type- Work from Office Location- Lucknow Employment Type: Full-Time Shift: Rotational (24x7) Salary: 18,000 to 25,000 per month Eligibility Criteria: ~ Graduate in any discipline from a recognized institution ~ Minimum 1 year of experience in a premium chat support process ~ Proficient in written and spoken English ~ Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) ~ Strong typing skills (minimum 25 WPM with high accuracy) ~ Familiarity with CRM tools and chat support platforms ~ Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: • Provide prompt and efficient real-time chat support to customers, assisting with: • Order status and tracking • Delivery issues • Cancellations and refunds • General inquiries and account-related concerns • Collaborate with delivery partners, restaurants, and store teams to ensure timely resolution of issues • Demonstrate empathy, professionalism, and a solution-oriented approach in every interaction • Maintain high levels of customer satisfaction and build trust through effective communication • Adhere to internal quality standards, response time metrics, and performance KPIs • Keep detailed and accurate records of customer interactions in the CRM system • Stay updated with product knowledge, company policies, and service updates