6412 Customer Relationship Jobs

Role : Field Sales Executive Job Description : This is a full-time on-site role for a Field Sales job. The Field Sales Executive will be responsible for identifying prospects , identifying requirement of customer , develop key accounts and managing sales . He will be responsible for meeting with clients, generate enquiry and collect order. Qualifications & Skills : > Sales Engineering and Sales skills in B2b platform > Experience in Account Management and Sales Management > Experience in similar or related fields > Excellent communication and presentation skills > Ability to work independently and to build relationships with clients > Knowledge of power solutions and the ability to understand technical specifications would be beneficial > Negotiation skills > Knowledge of handling tender based enquiries > Bachelor degree/ Diploma in Electrical Engineering or related field would be beneficial Products: Ups, Battery, Battery Charger, Servo Stabilizer, Precision Ac, Integrated Smart Rack, It infrastructure Location : Kolkata Employment Type : Full-time Position : Middle management - Sales Experience : 3 - 5years of experience from similar field Ctc : 3 - 4Lpa + Incentives, Travel allowance, Food allowance, Outstation allowances are additional. Employee benefits : Pf, Esi/ Health Insurance, Gratuity, Accidental policy coverage Key parameters : Mobility - Need to travel industrial and remote areas, should have 2 wheeler for local travel Recruitment process: Telephonic interview and screening - Physical interview at our Kolkata office (mentioned in the signature) - Final selection and recruitment Company Description : one of the leading organizations in India on backup power and power conditioning. The company is dedicated to providing high-quality power solutions, equipment cooling and data center infrastructure to customers. Call / Whatsapp : 7980616689 / 7439742231 Career Care Guide Ag 52, Sector 2, Salt Lake City, Kolkata 700091 Email : hr@careercareguide.com Website : www.careercareguide.com

Job Summary: We are seeking a proactive and customer-focused Customer Relationship Manager to manage and enhance relationships with our customers. The ideal candidate will be responsible for executing CRM strategies to increase customer satisfaction, retention, and lifetime value, while ensuring a smooth and personalized customer journey across all touchpoints. Key Responsibilities: Manage the CRM platform and ensure accurate and up-to-date customer data. Develop and implement customer engagement strategies to drive loyalty and repeat business. Work with sales, marketing, and customer service teams to ensure a consistent customer experience. Segment customer base for personalized communication and offers. Monitor key CRM metrics such as customer satisfaction, NPS, churn rate, and campaign performance. Handle escalated customer queries and ensure timely resolution. Gather customer feedback and insights to improve products, services, and communication. Ensure compliance with data privacy and protection regulations (e.g., GDPR, local policies). Key Skills & Qualifications: Bachelors degree in Marketing, Business Administration, or a related field. 1-3 years of experience in CRM, customer success, or customer engagement roles. Strong communication and interpersonal skills. Data-driven mindset with the ability to interpret analytics and translate insights into action. Familiarity with email marketing tools, segmentation strategies, and customer lifecycle management.

Description We are seeking a motivated and detail-oriented individual for a banking role in our team. The ideal candidate will provide exceptional service to our customers and support various banking operations. Responsibilities Assist customers with banking inquiries and transactions Open and manage customer accounts Provide information about banking products and services Conduct financial transactions accurately and efficiently Maintain customer records and ensure compliance with regulations Resolve customer issues and complaints in a timely manner Collaborate with team members to achieve branch goals and targets Participate in training and development programs to enhance skills Skills and Qualifications Bachelor's degree in Finance, Business Administration, or related field Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Knowledge of banking products, services, and regulations Ability to work in a fast-paced environment Customer service orientation Attention to detail and accuracy Contact person : Sathish HR Contact No :9360121812

This is a full-time on-site role for a Call Support Executive in Chennai. The Call Support Executive will be responsible for providing administrative assistance, demonstrating phone etiquette, effective communication, executive administrative support, and utilizing clerical skills in their day-to-day tasks.

The Project Warranty Manager position based in Vadodara offers an exciting opportunity to join the international team at the After Sales & Service unit. As a Project Warranty Manager, you will play a key role in managing Warranty and Service projects for the Power Quality portfolio. Your responsibilities will include serving as the main point of contact for customers, overseeing fault investigations, coordinating site activities, and nurturing customer relationships. You will work closely with internal and external stakeholders to address quality issues, drive operational and financial reporting, and promote continuous improvements to enhance project efficiency and quality. Additionally, you will collaborate globally with regional teams and local operation units to support customers worldwide and ensure compliance with relevant regulations and guidelines. To qualify for this role, you should have a degree in Engineering or equivalent work experience, along with 10-15 years of experience in Transformer service and project management. A strong focus on HSE, quality, and integrity is essential, and you should demonstrate organizational skills, a collaborative mindset, and the ability to prioritize tasks effectively. Proficiency in English, both written and verbal, is required, while knowledge of additional languages such as Swedish, Spanish, or German is advantageous. Previous experience in project management and/or the Energy Sector is also beneficial. Hitachi Energy is a global technology leader committed to powering a sustainable energy future through innovative power grid technologies. With a legacy of over a century in pioneering mission-critical technologies, we address the pressing energy challenge of balancing electricity demand with decarbonization. Headquartered in Switzerland and operating in 60 countries, we invite qualified candidates to apply and be part of our mission to shape the future of energy.,

You have a great opportunity to join a leading banking process as a Customer Relationship Officer / Phone Banking Officer in Sector 127, Noida. This is a permanent role open to graduates, freshers, and undergraduates with a minimum of 1 year experience. It is essential to be proficient in English and Hindi, with English equivalent to Versant Level 4 and above. As a Customer Service (Inbound) representative, your primary responsibilities will include interacting with customers, providing exceptional service, and handling inquiries. The role offers a fixed salary of Rs. 16,500 for freshers and Rs. 17,500 for experienced candidates, along with attractive performance-based incentives. You will be required to work from the office with a 6-day working week and rotational offs. The shifts will be 9 hours long, as per the process roster. Ideal candidates for this position are those who are passionate about customer interaction, fluent in spoken English and Hindi, and adaptable to a fast-paced, target-driven environment. Immediate joining is preferred. By joining this organization, you will have the opportunity to work with a global leader in telecom and tech services, avail career progression opportunities, benefit from employee-friendly policies, and gain valuable exposure in the BFSI domain. If you are interested in this position, please send your resume to staffedgemanpowerpvtltd@gmail.com. Take the first step towards building a successful and rewarding career in customer service with this exciting opportunity.,

You will be supporting executives for software applications, utilizing your sound computer knowledge and willingness to learn. Whether you are a fresher with relevant computer skills or possess a degree in BBA, BCA, BCOM, or B.Sc (Computer Science), you are encouraged to apply. Your responsibilities will include understanding the company's products and services, assisting customers through emails and phone calls, resolving complaints and queries, providing detailed information, maintaining call records, ensuring exceptional customer service, following up with customers for additional information, collecting feedback, contributing to the company's knowledge base, and cultivating strong client relationships. To excel in this role, you should hold a Bachelor's degree in Business Administration or a related field, with at least 1 year of experience in Customer Support or a similar role. Your communication skills, particularly verbal and written, should be exceptional. A solid grasp of Customer Relationship Management, conflict-resolution abilities, problem-solving skills, customer-centric approach, deadline-oriented mindset, and strong interpersonal and organizational skills are essential. You must also possess excellent phone etiquette, active listening skills, quick learning capabilities, and sound decision-making skills. This is a full-time, permanent position suitable for individuals seeking a challenging yet rewarding career. Benefits include a flexible schedule and leave encashment. The working hours are during the day, and the office location is in person. If you are enthusiastic about providing top-notch customer support, have the required qualifications and skills, and are eager to contribute to a dynamic team, we look forward to receiving your application.,

Position Overview We are seeking a dedicated and enthusiastic individual to join our team as a Customer Care representative in Chennai. This is an exciting opportunity for someone looking to start their career in customer service. As a Customer Care representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients. With an annual salary of 1,00,000, this full-time position offers a chance to grow and develop your skills in a supportive environment. Key Responsibilities Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively. Build and maintain strong relationships with customers to enhance their experience and loyalty. Assist customers with product information, order processing, and service-related questions. Document customer interactions and feedback to improve service quality and efficiency. Collaborate with team members to ensure a seamless customer experience. Participate in training sessions to enhance product knowledge and customer service skills. Qualifications The ideal candidate will possess the following qualifications: Strong communication skills, both verbal and written. Ability to handle customer inquiries with patience and professionalism. Basic understanding of customer relationship management. A positive attitude and a willingness to learn. Ability to work effectively in a team-oriented environment. No prior experience is required; freshers are encouraged to apply. This position is a day job, requiring you to work on-site in Chennai. We are looking for one passionate individual who is eager to contribute to our customer care team. If you are ready to embark on a rewarding career in customer service, we would love to hear from you!

CUSTOMER SUPPORT@WORK FROM HOME 3 months contract. Graduates with 1yr experience And UG with 1 yr experience can apply Fluent in english+Hindi+Kannada Verbal and written Salary range 21kctc to 23k ctc . 6 days working 1 week off rotational. System Configuration : Laptop i5 or i7 Processor. Windows 10 OR 11. 8GB RAM and Wifi with high internet speed. E : brdassociates .

Lead Generation and Prospecting: Identifying and qualifying new sales leads through various channels, including cold calling, networking, social media, and market research. Sales Strategy and Planning: Developing and executing a strategic sales plan to achieve individual and team sales targets. This includes understanding the target market, competitor landscape, and product value proposition. Customer Relationship Management: Building and maintaining strong, long-lasting relationships with both new and existing clients. Acting as a key point of contact for customer inquiries and concerns. Product Knowledge and Presentation: Possessing in-depth knowledge of the company's products or services and effectively presenting their features and benefits to potential clients. This often involves creating and delivering compelling presentations and product demonstrations. Negotiation and Closing Deals: Negotiating contract terms, pricing, and services to close sales deals and secure new business. Sales Reporting and Analysis: Tracking sales activities, preparing regular sales reports, and analyzing performance against targets. Providing management with feedback and market insights. Collaboration: Working closely with other departments, such as marketing and product development, to align sales strategies with company goals and provide feedback from the market. Market Research: Staying up-to-date with industry trends, market conditions, and competitor activities to identify new business opportunities and threats.

Roles & Responsibilities: 1. Understand professional standards and established procedures before taking actions or decisions 2. Process claims and handle calls as per process guidelines 3. Adhere to service level agreements and understand Quality & Auditing parameters 4. Take ownership of assigned work and collaborate with team members 5. Meet assigned productivity goals and performance benchmarks 6. Maintain punctuality and attendance as per norms 7. Continuously acquire knowledge and skills related to the process 8. Maintain professional and respectful interpersonal relationships at work 9. Ensure no record of misconduct or disciplinary issues

This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence. Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers. Collaborate with internal recruitment team for fulfilling onsite positions. Ensure Talent Management through upskilling, succession & progression planning. Ensure attrition percentage is less than the prescribed value for the LOB/CBU. Ensure the required gross margins targets are met while onboarding the new candidates EDUCATION QUALIFICATION Degree B.E, MBA Certifications (if any) Optional MINIMUM EXPERIENCE REQUIRED Overall (in years) 15-18 years Relevant (in years) 5 years DOMAIN/ FUNCTIONAL SKILLS Knowledge of domain of the vertical/business unit In-touch with key developments in the business across industry

This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the PL targets set while working on new engagement Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence. Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers. Collaborate with internal recruitment team for fulfilling onsite positions. Ensure Talent Management through upskilling, succession progression planning. Ensure attrition percentage is less than the prescribed value for the LOB/CBU. Ensure the required gross margins targets are met while onboarding the new candidates EDUCATION QUALIFICATION Degree: B.E, MBA Certifications (if any): Optional MINIMUM EXPERIENCE REQUIRED Overall (in years): 15-18 years Relevant (in years): 5 years DOMAIN/ FUNCTIONAL SKILLS Knowledge of domain of the vertical/business unit In-touch with key developments in the business across industry

This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence. Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers. Collaborate with internal recruitment team for fulfilling onsite positions. Ensure Talent Management through upskilling, succession & progression planning. Ensure attrition percentage is less than the prescribed value for the LOB/CBU. Ensure the required gross margins targets are met while onboarding the new candidates EDUCATION QUALIFICATION Degree B.E, MBA Certifications (if any) Optional MINIMUM EXPERIENCE REQUIRED Overall (in years) 15-18 years Relevant (in years) 5 years DOMAIN/ FUNCTIONAL SKILLS Knowledge of domain of the vertical/business unit In-touch with key developments in the business across industry

Role Responsibilities: Respond to customer inquiries about company products and services. Answer and document calls, emails, and transactions. Request additional or missing information from customers via phone or letter. Track and log client and order information for call center activity monitoring. Job Requirements: Any graduate with strong communication and customer service skills. Experience in handling calls and managing client relationships. Attention to detail for accurate documentation. Ability to work in a fast-paced, client-focused environment.

As a Customer Relationship Assistant, you will play a crucial role in developing and nurturing positive relationships with our customers. Your primary responsibilities will include delivering exceptional customer service, handling customer queries, resolving complaints, and ensuring that our customers are satisfied with our products and services. This role demands excellent communication skills, a high level of empathy, and proficiency in managing customer data accurately and efficiently. This is a full-time position suitable for freshers who are eager to learn and grow in a customer-centric environment. The work schedule will consist of day shifts from Monday to Friday, with availability required on weekends as needed. The work will be conducted in person, allowing for direct interaction with customers to provide the best possible service experience.,

Were Hiring: Academic Mentor (Class Coordinator) | Sales & Counseling Department ???? Location: Work From Home / Work From Office ???? Work Hours: 12:00 PM 9:00 PM | 6 Days a Week About the Role: We are seeking dynamic and results-driven Academic Mentors (Sales Counselors) for our MAT (Mental Ability & Aptitude Training) program . As an Academic Mentor, you will be the first point of contact for parents and studentsguiding them, resolving queries, and converting leads into admissions for our skill-building courses. Key Responsibilities: Lead Conversion: Engage with potential leads via calls, follow-ups, and convert them into paid enrollments. Academic Counseling & Demos: Understand students learning needs, deliver product demos, and guide parents on course benefits. Sales Pitching: Present course outcomes, benefits, and long-term value to drive conversions. Target Achievement: Consistently meet weekly and monthly sales and conversion goals. CRM Management: Maintain accurate records of leads, closures, and daily activities on CRM tools. Customer Relationship: Build strong relationships with parents and students to encourage long-term engagement. Qualifications & Skills: Education: Bachelors degree in any stream (MBA preferred, not mandatory). Experience: 03 years in EdTech sales, academic counseling, or tele-counseling. Languages: Fluency in Hindi & English is mandatory. Strong communication, persuasive, and problem-solving skills. Self-motivated, energetic, and comfortable working in a target-driven environment . Ability to collaborate with cross-functional teams in a fast-paced setting . Show more Show less

Position Overview We are seeking a dedicated and enthusiastic Admission Counsellor to join our dynamic team in Jaipur. This full-time position offers an exciting opportunity to guide prospective students through the admission process, helping them make informed decisions about their educational paths. With an annual salary of 4,50,000, this role is ideal for individuals who possess strong communication skills and a passion for student success. Key Responsibilities Provide expert guidance to prospective students regarding admission requirements, programs, and career opportunities. Conduct one-on-one counselling sessions to assess student needs and provide tailored advice. Develop and deliver engaging presentations to groups of students and parents about the institution's offerings. Build and maintain strong relationships with students, parents, and educational institutions to enhance recruitment efforts. Utilize effective communication and convincing skills to address student queries and concerns. Collaborate with the admissions team to streamline processes and improve student experience. Stay updated on industry trends and changes in admission policies to provide accurate information. Participate in recruitment events, workshops, and seminars to promote the institution. Qualifications The ideal candidate will possess the following qualifications: A minimum of 1 to 3 years of experience in counselling, preferably in an educational setting. Strong skills in student counselling, customer relationship management, and presentation. Excellent communication skills, both verbal and written, with the ability to engage and inspire students. Proven convincing power and the ability to handle objections effectively. A passion for education and a commitment to helping students achieve their goals. Ability to work collaboratively in a team-oriented environment. Proficiency in using technology and software relevant to admissions processes. This is a fantastic opportunity for individuals who are looking to make a significant impact in the lives of students while working in a supportive and rewarding environment. If you are ready to take on this challenge and contribute to our mission of fostering educational excellence, we encourage you to apply! Join us in shaping the future of aspiring students in Jaipur. We look forward to welcoming you to our team!

Description We are seeking a dynamic Business Development Executive to join our team in the IT hardware sector. The ideal candidate will be responsible for driving sales growth by identifying new business opportunities, building relationships with clients, and contributing to the overall success of the company. Responsibilities Identify and develop new business opportunities in the IT hardware sector. Build and maintain strong relationships with clients and partners. Conduct market research to understand industry trends and customer needs. Prepare and deliver presentations to potential clients. Collaborate with the sales and marketing teams to develop effective strategies. Negotiate contracts and close deals with clients. Achieve sales targets and contribute to the overall growth of the company. Skills and Qualifications 4-5 years of experience in business development or sales, preferably in the IT hardware industry. Strong understanding of IT hardware products and solutions. Excellent communication and interpersonal skills. Proficient in CRM software and Microsoft Office Suite. Ability to analyze market trends and customer requirements. Strong negotiation and closing skills. Self-motivated with a results-driven approach.

Role Responsibilities Delta Refresh to be performed every day. Query handling through the ticketing tool as per TAT Analyzing the providing the solution for the queries raised relating to Journals, ICO Agreements etc., Approval of Application Access Supporting the team on Authorization metrics queries RTR Admin activities including maintenance of Authorization Matrix in SAP Supporting and SPOC for UAT for the new releases Mass Reversal is to be supervised during month end and to be performed manually if the auto job fails. Supervising of Automated Jobs relating to Month-end - Capex Settlement, Depreciation, PO Settlement, Discount rate check, Profit in Stock, Clearing of Jobs in SAP Balance Sheet Reconciliation GL Clearing is to be performed during month end Top 3-5 Accountabilities Handling Queries, Resolving the tickets as per TAT Liaison with collaborators and with other financial colleagues to solve specific issues. Perform GL reconciliations, BS analysis Well prepare for external and internal audit Active involvement in Month End Close around GAPA Job monitoring Driving issue resolution, pro-actively seeking out better ways of doing things, and drive Personal Abilities Requirement Collaborators management Process Expertise and improvement Capable of working in a deadline-driven environment. Has customer focus to be able to build excellent relationships with relevant internal and external customers Hard-working personality, flexibility. Experience / skills required: (TE to provide)

Role Purpose :- Business volume and growth Market share to maintain/growth Employee Productivity Dealer relationship Customer relationship Trade Advancement PDD management Stock management 33% repayment of business Pos management Business authorization and decision making Deviation approval management Otherdepartment relationship Training and mentoring Outlet visit Customer visits Critical / High value cases Disposal of repossessed stocks management Customer retention Promotional activity for activation

We are seeking a results-driven Field Account Manager to manage all sales activities for mid-size and large accounts within an assigned customer base. The ideal candidate will be responsible for developing strong customer relationships and achieving sales targets by actively promoting our products and services. A key part of this role is the proactive use of our CRM system, which serves as the foundation for our sales framework and is a key enabler for success. Responsibilities Promote the organization's products and services to achieve sales and revenue targets. Identify new business opportunities aligned with our market and growth strategy. Actively use SFDC and other CRM tools to manage and document leads, opportunities, and customer interactions. Analyze data to identify trends, generate customer insights, and track sales performance. Actively drive newly launched, innovative products into the marketplace and follow up on sales activities. Assess and analyze customer needs, generate leads, and suggest appropriate products and services. Develop and implement strategic account plans, coordinating resources as needed. Work closely with cross-functional teams to create a higher market perception and successful business strategies. Coordinate and participate in marketing activities for the assigned customer base. Frequently assess the potential of each customer and plan to convert it into business. Manage and build strong customer relationships for long-term partnership. Qualifications Academic degree in life sciences or engineering . A higher level of education is beneficial. Proven field sales experience , preferably with a background in laboratory or process-based environments. Willingness and ability to travel frequently . Skills Hands-on knowledge and proactive usage of SFDC and other CRM tools. Excellent communication and negotiation skills . Self-motivated, energetic, results-oriented, and able to work independently with a strong sense of responsibility. Good teamwork skills and proven ability to work effectively with cross-functional teams. Proficiency in software such as Microsoft Office .

Oracle ERP VBCS Developer is responsible for making development modifications to the firm s Oracle Cloud ERP system. In this role, the ERP VBCS Developer is charged with analyzing internal user needs to accurately design, construct, and maintain the Oracle Cloud ERP system to meet the individual needs of the user. Job Duties Administers the day-to-day functions of the Oracle Cloud ERP system. Designs new and modifies existing modules/components based on requirements. Provides Level IV support for Oracle Cloud ERP system issues and questions. Provides Level IV support for specific applications, as needed. Devises strategic solutions to resolve issues while keeping the system operational. Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues. Consults with other Application Services team members to analysis diverse issues. Participates in weekly support meetings with hosting provider. Participates in design meetings as appropriate. Serves as the Secondary Support person for after-hours support, as needed. Other duties as required. Education: Bachelors or master s degree in computer science, Information Systems or equivalent field required. Experience: Three (3) or more years of experience with development/enhancements or support of Oracle Cloud ERP or similar ERP modules required. One (1) or more years of experience working with Visual Builder Cloud Service (VBCS). A minimum of One (1) year of experience with support of cloud based (SaaS) ERP applications required. Experience in developing custom web applications using Visual Builder Cloud Service (VBCS) and integrating web services is required. Prior experience in redwood customizations preferred. Experience in JavaScript, HTML, CSS preferred. Prior experience in VB Studio git and CI/CD process preferred. Prior experience working with Oracle Integration Cloud (OIC) preferred. Prior experience working with BI Publisher preferred. Prior experience in working with database using SQL, PL/SQL preferred. Intermediate level understanding of Oracle Cloud ERP FSCM modules preferred. License/Certifications: Oracle Redwood certification preferred. Software: Experience with the following products, required: Oracle Fusion FSCM modules Visual Builder Cloud Service (VBCS) REST, SOAP Experience with the following products, preferred: DevOps Java Script, React, Node.js DevOps Java Script, React, Node.js Other Knowledge, Skills & Abilities: Strong oral and written communication skills Excellent interpersonal and customer relationship skills Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details. Capable of successfully multi-task while working independently or within a group environment Ability to rely on extensive experience and judgment to plan and accomplish goals. Capable of working well under pressure while dealing with unexpected problems in a professional manner Capacity to communicate and interact with all levels of employees and management. Ability to interact and build relationships and consensus among people. Advanced knowledge of database optimization efforts such as hint, statistics, and other related experience, preferred. Capacity to consistently produce clean coding and adhere to appropriate documentation standards.

Job Duties Administers the day-to-day functions of the Oracle Cloud ERP system. Designs new and modifies existing modules/components based on requirements. Provides Level IV support for Oracle Cloud ERP system issues and questions. Provides Level IV support for specific applications, as needed. Facilitates meetings to discuss project requirements, as needed. Coaches Application Support team members on best practices and steps for developing sound support and coding decisions. Devises strategic solutions to resolve issues while keeping the system operational. Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues. Consults with other Application Services team members to analysis diverse issues. Manages multiple projects and/or tasks simultaneously. Partners with ERP Developers to find a timely resolution to complex issues and escalates critical issues to management by developing and implementing strategies as appropriate. Consults ERP Manager and ERP Support Team regarding advance support needs due to highly complex issues within a hosted environment. Provides accurate estimates related to project workload and deadlines. Participates in weekly support meetings with hosting provider. Participates in design meetings as appropriate. Serves as the Secondary Support person for after-hours support, as needed. Ability to mentor junior resources. Other duties as required. Qualifications, Knowledge, Skills and Abilities Bachelors or master s degree in computer science, Information Systems or equivalent field required. Seven (7) or more years of experience with developments, enhancements and support of Oracle Cloud ERP or similar ERP modules required. Five (5) or more years of experience working with Oracle Integration Cloud. Two (2) or more years of experience in development/customization using SQL, PL/SQL and BIP Report. A minimum of One (1) year of experience with support of cloud based (SaaS) ERP applications required. Good understanding of advanced OIC concepts, connectors, adapters, data mapping and transformation techniques required. Proficient in designing and building end to end complex scheduled and app driven integrations required. Prior experience working with BI Publisher, FBDI and web services such as REST and SOAP required. Good understanding of Oracle Cloud ERP FSCM modules preferred. Experience in working with database using SQL, PL/SQL preferred. Prior experience in building VBCS applications preferred. Code versioning using VB studio git and CI/CD deployment preferred. Oracle Integration Cloud or OCI foundations certification preferred. Oracle Fusion FSCM modules OIC, FBDI, SOAP, REST SQL, PL/SQL Java Script, React, Node.js Other Knowledge, Skills Abilities: Strong oral and written communication skills Excellent interpersonal and customer relationship skills Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details. Capable of successfully multi-task while working independently or within a group environment Ability to rely on extensive experience and judgment to plan and accomplish goals. Capable of working well under pressure while dealing with unexpected problems in a professional manner Capacity to communicate and interact with all levels of employees and management. Ability to interact and build relationships and consensus among people. Advanced knowledge of database optimization efforts such as hint, statistics, and other related experience, preferred. Capacity to consistently produce clean coding and adhere to appropriate documentation standards.

Job Duties Administers the day-to-day functions of the Oracle Cloud ERP system. Designs new and modifies existing modules/components based on requirements. Provides Level IV support for Oracle Cloud ERP system issues and questions. Provides Level IV support for specific applications, as needed. Coaches Application Support team members on best practices and steps for developing sound support and coding decisions. Devises strategic solutions to resolve issues while keeping the system operational. Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues. Consults with other Application Services team members to analysis diverse issues. Participates in weekly support meetings with hosting provider. Participates in design meetings as appropriate. Serves as the Secondary Support person for after-hours support, as needed. Other duties as required. Qualifications, Knowledge, Skills and Abilities Bachelor s or master s degree in computer science, Information Systems or equivalent field required. Five (5) or more years of experience with enhancements and support of Oracle Cloud ERP or similar ERP modules required. Three (3) or more years of experience in BIP report development/customization using SQL, PLSQL. A minimum of One (1) year of experience with support of cloud based (SaaS) ERP applications required. Proficiency in SQL , data modeling and report template design. Design and develop complex BIP Reports and customize standard reports. Optimize report performance and implement data security measures. Intermediate level understanding of Oracle Cloud ERP FSCM modules preferred. Oracle Business Intelligence foundations preferred. Oracle Fusion FSCM modules. SQL, PL/SQL Experience with the following products, preferred: DevOps Java Script, React, Node.js Other Knowledge, Skills Abilities: Strong oral and written communication skills Excellent interpersonal and customer relationship skills Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details Capable of successfully multi-task while working independently or within a group environment Ability to rely on extensive experience and judgment to plan and accomplish goals Capable of working well under pressure while dealing with unexpected problems in a professional manner Capacity to communicate and interact with all levels of employees and management Ability to interact and build relationships and consensus among people Advanced knowledge of database optimization efforts such as hint, statistics and other related experience, preferred Capacity to consistently produce clean coding and adhere to appropriate documentation standards.