Quality Analyst & Trainer

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]

Location: Sector 48, Gurugram

Department: Sales Process

Reports To: Operations Manager
Employment Type: Full-Time

Job Summary:

We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.

Key Responsibilities:

Quality Assurance (QA):

• Monitor and evaluate daily interactions of calls for adherence to quality standards.
• Analyze performance data and identify trends, gaps, and areas for improvement.
• Create and maintain QA reports, scorecards, and dashboards.
• Provide regular feedback and coaching to team members to enhance quality performance.
• Assist in developing and updating quality checklists and SOPs.
• Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.

Training:

• Develop and deliver onboarding and refresher training programs for new and existing employees.
• Conduct training needs analysis using performance data and feedback.
• Create training content, manuals, and e-learning modules tailored to business requirements.
• Maintain training records, assessments, and feedback forms.
• Evaluate training effectiveness and implement improvements.
• Coordinate cross-functional training sessions and workshops.

Qualifications & Skills:

• Bachelor’s degree in any discipline.
• 2+ years of experience in a Quality Analyst or Trainer role (preferably both).
• Excellent English communication and presentation skills as it’s an Australian Process.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software).
• Ability to manage multiple priorities and work in a fast-paced environment.
• High attention to detail and commitment to continuous improvement.

Preferred:

• Experience in [Industry: e.g., BPO, Customer Service, Healthcare].
• Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).

Salary: As per industry standards

• Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process.
• Office Location: Our office is located at Gurugram, Sector 48.
• Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.
• Company Website: For more information about our company, please visit veye.com.au.

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

Speak with the employer
+91 8929405552