Quality Analyst & Trainer

[Australian Process/Immediate Joiners with excellent English Communication Skills Preferred]

Job Title: Quality Analyst cum Trainer

Location:

Department:

Reports To:

Job Summary:

Quality Analyst cum Trainer

Key Responsibilities:

Quality Assurance (QA):

• Monitor and evaluate daily interactions of calls for adherence to quality standards.
• Analyze performance data and identify trends, gaps, and areas for improvement.
• Create and maintain QA reports, scorecards, and dashboards.
• Provide regular feedback and coaching to team members to enhance quality performance.
• Assist in developing and updating quality checklists and SOPs.
• Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.

Training:

• Develop and deliver onboarding and refresher training programs for new and existing employees.
• Conduct training needs analysis using performance data and feedback.
• Create training content, manuals, and e-learning modules tailored to business requirements.
• Maintain training records, assessments, and feedback forms.
• Evaluate training effectiveness and implement improvements.
• Coordinate cross-functional training sessions and workshops.

Qualifications & Skills:

• Bachelors degree in any discipline.
• 2+ years of experience in a Quality Analyst or Trainer role (preferably both).
• Excellent English communication and presentation skills as its an Australian Process.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software).
• Ability to manage multiple priorities and work in a fast-paced environment.
• High attention to detail and commitment to continuous improvement.

Preferred:

• Experience in [Industry: e.g., BPO, Customer Service, Healthcare].
• Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).

Salary: As per industry standards

• Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process.
• Office Location: Our office is located at Gurugram, Sector 48.
• Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.
• Company Website: For more information about our company, please visit veye.com.au

WhatsApp +91 892-941-7366