619 Ojt Jobs

Hiring For Domestic BPO Trainer Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Rotational Shifts/ Rotational Off Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: sanjna.sandhu@skywaysolution.in or call:7696616371 HR Sanjna Sandhu

As a Regional Sales Training Executive at Kapiva, your primary responsibility will be to implement and manage sales training programs for sales officers and executives across Southern India. Your role is crucial in enhancing sales performance, developing skills, and ensuring alignment with company policies and goals. You will collaborate closely with sales teams, sales managers, and other stakeholders to identify training needs, conduct training sessions, and evaluate program effectiveness. Fluency in Kannada, Tamil, Telugu, Malayalam, and English is essential, with knowledge of Hindi being an added advantage. Key Responsibilities: - Deliver Virtual / Classroom Training programs for Sales Officers (SOs) and Senior Sales Officers (SSOs). - Conduct onboarding sessions for new SOs and SSOs, focusing on product and functional training. - Provide On-the-Job Training (OJT) for new joiners and underperforming individuals, with at least 50% travel required. - Monitor and track the progress of trained individuals. - Implement the Annual Training Calendar in the respective region. - Collaborate with Area Sales Managers (ASM), Area Sales Executives (ASEs), and Regional Sales Managers (RSM). - Offer regional insights to line managers for enhancing capability development. Key Result Areas (KRAs): - Training Effectiveness and ROI: Measure and report on the success and ROI of all training programs. - Capability Development: Demonstrate improvement in the skills and performance of sales officers and executives. - Sales Performance Improvement: Collaborate effectively with sales managers to enhance sales performance in the region. - Onboarding Efficiency: Ensure a smooth and efficient onboarding process for new hires, promoting quick integration and productivity. - Ongoing Monitoring and Feedback: Continuously track the progress of trained sales officers, facilitating continuous improvement. - Regional Sales Alignment: Align training initiatives with regional sales goals and objectives to contribute to overall business success. Qualifications and Skills: - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in sales training, preferably in a regional or multi-location capacity. - Strong understanding of sales techniques, product knowledge, and training methodologies. - Excellent communication and presentation skills. - Ability to evaluate and assess sales performance. - Proficiency in MS Office, Advanced Excel, and PowerPoint. - Willingness to travel as required to support training and development efforts.,

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 3-5 Years.

Responsible for Training delivery for new hires, refreshers and any ad hoc training requests Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Responsible for managing trainers and ensure 100% training governance Provide opportunities for ongoing development Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics. Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows Proactively communicate with Client on daily operational matters relating to training. Partner with operational teams to ensure that refresher training needs are identified and delivered. Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Qualifications Training delivery/management of minimum 10 years is a must Experience into AML KYC CDD and EDD Domain Good with Microsoft Office Strong with MIS reporting Strong analytical and operations management skills client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Proven work experience as a Training Manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc. Excellent communication and leadership skills Ability to plan, multi-task and manage time effectively

• Preparing Monthly Training Calendar and conducting OJT to workshop team based on the requirements . • Preparing Skill Matrix and pending candidate to product training centre for further training based on the skill matrix levels . • Conducting basic training for the new joiners and allocating self learning module in online portal. • Dms manpower corrections and updations. • Diagnostics and resolving the complaints which cannot resolved by master technicians • Supporting field staff and technical related query. • Ensuring customer delight. Preferred candidate profile

Req Exp- Min 2 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 7 to 7.5 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Job Title: Insurance Sales Trainer (BPO NHT/OJT) Company- GLOBIVA Location: Sector 18, Gurgaon (Haryana) Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred) Working Days: 6 Days (Monday Saturday) About the Role: We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training (OJT) for our insurance sales process. The trainer will be responsible for enhancing sales effectiveness, improving conversion ratios, and ensuring compliance in every interaction. Key Responsibilities: Conduct NHT sessions for new joiners on insurance products, sales process, and compliance. Deliver OJT coaching to drive sales performance, soft skills, and objection-handling. Train agents on needs-based selling, upselling, and cross-selling techniques. Develop training content, sales role plays, and product knowledge sessions. Monitor trainee performance during nesting period and provide timely feedback. Collaborate with Operations, Quality, and Product teams to close performance gaps. Maintain detailed MIS/reports on training effectiveness and sales readiness. Conduct refresher trainings to boost sales productivity of existing employees. Required Skills & Qualifications: Graduate in any discipline (Insurance certification/licensing is an advantage). 13 years of experience in insurance sales training in a BPO or BFSI setup. Strong knowledge of life/general insurance products and sales practices. Excellent communication, presentation, and motivational skills. Hands-on experience in sales coaching, role plays, and objection-handling. Proficiency in MS Office (Excel, PowerPoint, Word). What We Offer: Competitive salary and performance-based incentives. Exposure to leading insurance brands and sales processes. Growth opportunities in training and leadership roles. Contact Person HR Supriya-9289327281

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu / Kannada / Malayalam. Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Profile: Process Trainer-BPO Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: harmanpreet@skywaysolution.in or call:8264807657 HR Harmanpreet Kaur

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Job Description Process Trainer - Insurance Location - Hyderabad - Raheja Mindspace 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English & Telugu Candidate should be comfortable working from office 6days - Mail - Bhagyashreeverma@policybazaar.com Hyderabad - Policybazaar Ground floor, Unit -111, Raheja Mind space IT tech park , Maximus Tower 2B, Hyderabad, Telangana 500081

Hi All, Paisabazaar one of the leading fintech organisation hiring process trainer for sales process. Product- Secured & Unsecured Loan, Credit Cards, Investment Role Requirement Excellent knowledge of process, CRM journey, partners and Rebuttals Basics of excel and Power Point Presentation Presentation Skill should be able to stand and speak In front of audience Good communication skills Good spoken and written English Good data analysis and numerical ability Job Description Conduct Induction Training for on-boarded candidates and assess them on varies parameters for certification Enhance their knowledge about product, policy, partners & CRM Give on Job Training to the new joined employees and track their productivity on regular basis Conduct refreshers on floor regarding new updates, process and journey changes Identify Training needs by collaborating with quality, BU leaders and product Audit Calls of the bottom performers and share feedback with them. Improve overall productivity. Provide floor support to agents and track AHT, Talk time and Productivity Conduct Soft Skill Trainings Conduct Knowledge Assessments and publish scores Enhance CSAT scores of agents Interested candidates share resume at amitkaur@paisabazaar.com or contact us @ 7982112501 Thanks HR Team Paisabazaar- Sector -44 Building number -129 Gurgaon

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Roles and Responsibilities Provide process training to healthcare professionals on Ar Billing, Cash Applications, Cash Posting, OJT, TNA, TTT, and RCM processes. Develop and deliver product trainings for new products or services in the US healthcare industry. Conduct RCM trainer activities to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to identify training needs and develop customized solutions. Monitor trainee progress and provide feedback to improve performance. For more information contact me on - Neelam Shah 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Role & responsibilities To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team. Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Responsible for the certification of the new hire trainings at the respective center Responsible to increase training through put for the respective batch. Responsible for calibrating & shadowing of Trainees on a regular basis. Responsible for the MIS for the aligned process Responsible for the training deliverables) for the aligned process only Preferred candidate profile *Candidate must have 1yr+ exp as Process Trainer on paper *Salary will be upto 4 LPA ONLY Location:- Jamshedpur Interested candidate can share their cv at kavita.mehra@digitide.com.

Looking for B. Pharma/ M.Pharma/BDS for Process Trainer role' MNC in Gurgaon Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards. Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis. Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures. Qualifications Education-Graduate in B Pharma/M Pharma/BDS Required Skills Bachelor's Degree in a related field with two to four years of relevant experience preferred. Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.). Strong communication skills, both written and verbal. Proficient in Microsoft Office. Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Job Objective: The objective of this role is to design training material and deliver online/offline product training to recruiters / entrepreneurs on business portals product and features. Job Description: Manage end to end training needs for the recruiters / entrepreneurs of premium clients to improve product adoption and usage Work with the Customer Support team to assess the training needs and design training programs as per the clients requirements Educate clients on product capabilities and features to improve their stickiness Keep the clients abreast with new features by conducting refresher programs on a regular basis Conduct online/offline training sessions using tools such as webex, zoom, etc. Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs Serve as an advisor to the clients by answering all of their product related queries Required Skills: Excellent written and verbal communication skills Excellent presentation and facilitation skills Excellent interpersonal skills Ability to work independently and under pressure Desired Skills: Candidates with an exposure in presentation and content preparation / writing would be given preference Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Job Overview: We are seeking a highly skilled and experiencedTenured TrainerforGIS Mapping process. The ideal candidate will bring a strong foundation in facilitating training sessions, mentoring new hires, and ensuring training effectiveness in a fast-paced, high-volume environment. Shift: 24*7(Night). Exp-Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process). Location-Hyderabad. Mandatory Skills: GIS exposure + Communication Skills + Cognitive abilities. Candidates need to create a presentation on any training related topics. Key Responsibilities: Deliverend-to-end trainingfor new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. Conductrefresher sessions, knowledge checks, and skill assessmentsfor batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. Collaborate withSMEs, QA, and Operationsteams to ensure consistent training outcomes and process alignment. Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. Maintaintraining trackers, reports, and performance summariesfor each batch. Participate inTTT (Train-The-Trainer)sessions and ensure all training material is up-to-date. Identify performance gaps during training and initiate timelycoaching or remediation. Contribute to the continuous improvement of training methodologies and curriculum. Maintain high engagement levels and ensuretraining SLAsare met. Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into Training. Required Skills & Qualifications: Minimum2 years of experiencein a Trainer role (preferably in mapping, annotation, or a tech-driven process) Must be agraduate(Bachelors degree in any stream) Strongfacilitation, communication, and presentationskills Good understanding oftraining metrics, documentation, and batch lifecycle Proficiency in usingMS Office, Workspace, and LMS platforms Ability to manage training acrossmultiple time zonesand high-volume ramps Mandatory Skills: Training (Ops) . Experience: 1-3 Years . >

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Claims_Processing . Experience: 3-5 Years . >

About Info Edge Info Edges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Required Educational Qualification: Any Graduate Job Objective: The objective of this role is to design training material and deliver online product training to recruiters / entrepreneurs on business portals product and features. Job Description: Manage end to end training needs for the recruiters / entrepreneurs of premium clients to improve product adoption and usage Work with the Customer Support team to assess the training needs and design training programs as per the client’s requirements Educate clients on product capabilities and features to improve their stickiness Keep the clients abreast with new features by conducting refresher programs on a regular basis Conduct online training sessions using tools such as webex, zoom, etc. Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs Serve as an advisor to the clients by answering all of their product related queries Required Skills: Excellent written and verbal communication skills Excellent presentation and facilitation skills Excellent interpersonal skills Ability to work independently and under pressure Desired Skills: Candidates with an exposure in presentation and content preparation / writing would be given preference Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Role: Area Manager - Training & Team Lead (B2C) Base Location: Chandigarh, Punjab Branch Key Responsibilities: 1. Training & Development Competency Plan, organize, and execute training programs across regions. Design and deliver content to develop product knowledge, sales techniques, and soft skills. Implement training modules that align with business goals and sales competencies Identify learning gaps and provide targeted interventions. Communicate a clear vision for the sales team and drive alignment. Continuously optimize the sales process and evaluate training effectiveness through performance metrics. 2. Skills & Job Fit Attributes Minimum 3 years of experience in the IT industry. Must have experience in driving sales In-depth knowledge of IT products, especially laptops and gaming PCs. Excellent communication, presentation, and content creation skills. Strong execution, leadership, and people management capabilities. Prior experience in IT retail, sales, promoter management, or channel marketing is an advantage. 3. Organizational Fit Conduct online and offline training sessions for in-shop promoters (ISPs) pan-India. Develop and manage training materials, including videos, articles, and digital content. Drive sell-out performance and monitor KPIs for promoter teams. Administer ISP assessments, set KPIs, and track performance outcomes. Oversee store-level audits, inventory management, and in-store branding. 4. Technical Knowledge Proficiency in Microsoft Office, particularly Excel and PowerPoint. Strong technical understanding of computers, especially in laptops and gaming. Prior experience in sales-driven environments is a plus. 5. Experience Required Minimum 5 years of experience in IT training or IT sales management.

Role & responsibilities Job Title: Product / Sales Trainer Department: Sales Training & Development Location: Chennai Experience: 2 - 6 Years Employment Type: Full-Time Preferred : Male candidate Job Summary: We are seeking a dynamic and experienced Product / Sales Trainer who will be responsible for enhancing product knowledge and sales skills across our site teams. The ideal candidate should be passionate about training, conducting audits, competitor analysis, and ensuring high standards in product presentations. Key Responsibilities: Deliver effective Product & Sales Training sessions for site teams to strengthen product knowledge and customer engagement. Visit competitor sites, analyze strategies, and prepare detailed reports. Conduct product presentation assessments and audits, followed by structured reports and feedback. Develop training content, calendars, trackers, and training materials to support continuous learning. Be flexible to travel across Chennai for training and audits. Provide weekend training support at sites (with compensatory off during weekdays). Desired Candidate Profile: Graduate / Postgraduate with 2 to 6 years of experience in Product Training or Sales Training (preferably from Real Estate, BPO, or Retail industries). Strong presentation, communication, and analytical skills. Hands-on experience in preparing reports, trackers, and training materials. Ability to travel and adapt to flexible working schedules. Self-driven, detail-oriented, and passionate about learning & development. Perks & Benefits: Attractive compensation with performance-based rewards. Opportunities for career growth within the Sales & Training function. Dynamic and supportive work environment. Preferred candidate profile Male Candidates Contact Person HR Nivetha : 7418332502 / nivethapriya@casagrand.co.in

Need Immediate Joiners Must have Min 2+yrs exp as Process Trainer from International Customer Service process BPO. Trainers from International Voice process required US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Job Role & Responsibilities 1. Training Strategy and Leadership: Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices. Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space. Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines. 2. RCM BPO Knowledge Development: Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards. Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators). Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations. 3. Performance Improvement: Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs. Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes. Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives. 4. Onboarding and Upskilling: Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations. Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions. 5. Client-Focused Training: Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations. Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations. 6. Compliance and Certification: Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements. Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training. 7. Budget and Resource Management: Manage the training departments budget, ensuring that resources are allocated efficiently across training programs and initiatives. Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement. Desired Skills Education: Bachelor's degree in Healthcare Management, Business Administration, or related field. A Masters degree is a plus. Experience: Minimum 12 years of experience in training, learning, or development in the BPO or healthcare industry. At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services. In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems. • Experience working with Learning Management Systems (LMS) and other digital learning platforms. Skills: Strong leadership and team management skills with the ability to inspire and motivate staff. Excellent communication, presentation, and interpersonal skills. Proven ability to develop and execute training programs that drive measurable performance improvements. Analytical mindset with the ability to assess training effectiveness and make data-driven decisions. Proficiency in project management and resource allocation. Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.

Key Responsibilities: Training Program Development: Design and develop training modules focusing on sales techniques, recruitment industry insights, and product knowledge. Onboarding/Product Training: Deliver engaging onboarding sessions to help new hires understand our offerings, tools, and culture. Skills Assessment: Conduct regular assessments to identify skill gaps and training needs. Presentation & Content Creation: Create compelling training presentations and deliver them effectively to diverse audiences. Handling Diverse Audiences: Train and manage both fresh joiners and lateral hires with tailored approaches. Continuous Improvement: Evaluate training outcomes, gather feedback, and optimize training content and methods. Stakeholder Collaboration: Work closely with sales leadership to align training with organizational goals. Reporting & Documentation: Maintain training records, track progress, and share insights on effectiveness. Travel Readiness: Willingness to travel anywhere across India as per training requirements. Who Were Looking For: Excellent communication and presentation skills Passionate about training and people development Skilled in creating and delivering effective presentations Comfortable engaging with both new and experienced team members Proficient in MS Office tools (PowerPoint, Excel, & Word) MBA in Business, HR, or a related field preferred Prior experience in sales enablement, sales training, or product training Ready to travel anywhere in India for training delivery especially for Forge Market. What We Offer: A collaborative and inclusive work environment Opportunities for professional development and career advancement A platform to make a real impact on sales performance Recognition for creativity and innovation in training