421 Tni Jobs

As an Assistant Manager Training at Sagility, you will play a crucial role in designing, developing, and delivering training programs aimed at enhancing the skills and knowledge of our claims administration staff in the voice business. Your primary responsibility will be to schedule training sessions for new and existing employees, ensuring they are equipped with the necessary tools to excel in their roles. To qualify for this position, you must hold a Bachelor's Degree in any field and have a minimum of 6 years of experience in an international BPO/KPO setting, preferably in healthcare, specifically in the Provider line of business (RCM). Additionally, you should have at least 2 years of experience as a process trainer and prior experience in handling training teams. Your roles and responsibilities will include staying updated with the best training methods, planning and implementing effective training curriculums, preparing training materials such as presentations and video modules, and conducting end-to-end RCM/Business training for both freshers and existing employees. Collaboration with management to identify training needs, conducting pre- and post-training assessments, and monitoring progress will also be part of your duties. The ideal candidate for this role will possess excellent communication, presentation, and interpersonal skills, along with the ability to build and maintain strong relationships with both customers and internal stakeholders. You should be well-versed in soft skills and training methodologies, with a solid understanding of the latest corporate training techniques. Strong client management, time management, and organizational skills are essential, as well as the ability to work independently and prioritize multiple objectives in a dynamic environment. Preferred skills for this role include facilitation and coaching experience, proficiency in MS Excel, Word, and PowerPoint, excellent English communication skills, flexibility to work night shifts, and experience in creating training content such as modules and process SOPs. Moreover, familiarity with T/TNI processes, classroom training, and handling batches of fresher and existing employees in the RCM line of business will be advantageous. This position is based in Hyderabad, India. Join us at Sagility and contribute to the growth and development of our training programs to drive success within our organization.,

Role & responsibilities 1) Implement EHS Policy & objectives. 2) Conduct Incident Investigation & ensure Effective corrective actions are identified. 3) Conduct regular Inspections for Identification of unsafe acts and conditions. 4) Ensure Conduct & adherence of Work Permit system, Safety Committee meetings, Mock Drills, fire Drills. 5) Timely reporting of incidents within the organisation as well as the Legal bodies. 6) Implement system for Hazardous Waste Management and Waste Inventorization. 7) Monitor Proper operation of ETP / STP. 8) Maintain stock of PPEs and issue to the plant as per schedule. 9) Identify competent waste disposal agencies and ensure their legal status is ok. Review legal status of Existing agencies. 10) Identify and implement Hazardous waste reduction projects; Reduction in disposal / Reduction in Disposal Cost / Reduction in Generation quantity. 11) Training and Development of NEW Joiners, Regular TNI Based Training on EHS. 12) Conduct HIRA and Aspect Impact and Conduct Half yearly review. 13) Monitor Bore Well withdrawal, Identify & implement water consumption reduction projects. 14) Conduct timely inspection and maintenance of Fire Extinguishers and Fire Hydrants. 15) Conduct Machine safety assessment and Ensure implementation is carried out.

Looking for a skilled Process Coach to join our team in Hyderabad. The ideal candidate will have 3-5 years of experience and a strong background in coding and process coaching, with excellent communication and leadership skills. Roles and Responsibility Develop and implement effective training programs to enhance employee performance and productivity. Conduct regular assessments and evaluations to identify areas for improvement and provide feedback. Collaborate with cross-functional teams to design and implement new processes and procedures. Analyze data and metrics to identify trends and opportunities for improvement. Provide coaching and guidance to employees to help them develop their skills and knowledge. Stay up-to-date with industry trends and best practices in coding and process coaching. Job Requirements Strong knowledge of coding principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong analytical and problem-solving skills. Experience with process coaching and training is preferred. Ability to adapt to changing circumstances and priorities.

Looking to onboard a skilled Senior Manager - Training with 8-14 years of experience to join our team in Bangalore. The ideal candidate will have a strong background in training and development, with excellent leadership and communication skills. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct needs assessments to identify skill gaps and create targeted training solutions. Design and deliver high-quality training sessions and workshops. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training with business objectives. Manage and maintain accurate records of training activities and participant feedback. Job Requirements Proven experience in training and development, preferably in a similar industry. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and as part of a team. Experience with CRM/IT enabled services/BPO is an added advantage. Strong knowledge of training principles and practices, including adult learning theory.

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.

Looking for trainer Profile Should have BPO Experience minimum 1 year of on papers experience of Trainer Should have sales experience Salary :-Upto 6LPA Depending on last drawn Good communications skills required

As an L&D professional in this role based in Indore, Madhya Pradesh, India, you will be responsible for creating, developing, implementing, and conducting learning initiatives for the employees. You will serve as an extension of the Learning team for stakeholders, evaluating existing learning initiatives in India and implementing relevant programs within the organization. To excel in this role, you should possess sound knowledge of L&D fundamentals, competency mapping, assessment techniques, and various adult learning styles. Your ability to interact with businesses, analyze their learning needs, and collaborate with them to provide tailored learning solutions will be crucial. You will also be expected to work closely with different functions, learning SPOCs, and HRBPs to align on learning needs and drive learning initiatives within the business. Collaboration with business leaders and stakeholders to execute learning initiatives effectively is a key aspect of this role. You will be responsible for tracking and monitoring learning metrics, working with subject matter experts to create customized learning modules, and utilizing tools such as SuccessFactors LMS or other Learning Management Systems for program execution. Ideally, you should have 5 to 7 years of experience in L&D roles and possess skills in competency models, the Kirk Patrick Model, and Training Needs Identification (TNI). Evaluating the effectiveness of learning programs through assessments, surveys, and analytics will be part of your responsibilities. Additionally, conducting training programs on soft skills as a trainer will be expected. If you are a collaborative, analytical, and experienced L&D professional looking to make a meaningful impact on employee learning and development, this role could be a great fit for you. Kindly refer to Job Reference Number 12334 when applying for this position.,

Role & responsibilities Training Needs Assessment: Identifying areas where training is needed to improve employee performance and efficiency. Curriculum Development: Creating training materials, including presentations, Modules. Training Delivery: Facilitating both virtual and in-person training sessions, workshops, and coaching sessions. Performance Evaluation: Assessing the effectiveness of training programs and providing feedback to employees on their performance. Preparing MBR Reports. Process Improvement: Identifying areas where processes can be improved and collaborating with other teams to implement changes. Collaboration: Working with cross-functional teams, subject matter experts (SMEs), and quality assurance (QA) teams to ensure training aligns with organizational goals and processes. Knowledge on TNI, TNA, Throughput calculations, PKT, BQM is must. Experience:- Overall 4 yr ( 2 yr as Trainer on paper) Interested candidate can share their cv on kavita.mehra@digitide.com or can share their cv on 8920004180 (MSG Only).

Greeting All, We have an urgent requirement for Lead Process Trainer profile. Roles and Responsibility: 3+ years of experience as trainer in Insurance sales process. Strong knowledge of life insurance, health insurance, motor insurance, and other types of insurance products. Excellent communication and presentation skills with ability to engage audiences effectively. Ability to work independently as well as part of a team environment. Domain: Insurance Sales Location: Ghansoli, Navi Mumbai Shift details: General shifts Working days: Mon to sat Interested, share your resume on - 9082299130/matildad@hexaware.com

Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 6 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8115242149 or mail their cv at archil.rathore@im.ocubeservices.com

Roles and Responsibilities: Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for training effectiveness Collaborate with department heads to identify training needs opportunities Mentor and guide team members in both training and practices Stay updated on industry trends and best practices in training methodologies Prepare and present reports on training outcomes and performance to senior management Qualifications Bachelor's degree in Business Administration, Human Resources, or a related field Minimum 5-7 years of experience in training and quality management roles Proven track record in developing and implementing successful training programs Excellent project management skills with the ability to manage multiple initiatives simultaneously Advanced analytical and problem-solving skills Outstanding communication and presentation abilities Strong leadership skills with experience in team management Proficiency in learning management systems and quality management tools Certifications in Training Management (e.g., Certified Training and Development Professional) preferred In-depth knowledge of industry standards and best practices in training and quality management Ability to adapt to changing priorities and work effectively in a fast-paced environment Excellent interpersonal skills with the ability to build relationships across all levels of the organization

Learning Experience Leader As a trainer it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. Requirements: So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience) then youre qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you presentation and class facilitation skills? If yes, then youre what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and longer hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem resolution, communication, presentation, Role & responsibilities Interested Candidates can can call 8054935126

Job Summary: Seeking an experienced and client-centric Assistant Technical Manager to lead our facilities management team in managing and maintaining our office buildings. The successful candidate will have a strong grasp of client satisfaction, excellent communication skills, and the ability to provide innovative solutions that improve systems, save costs, and ensure a safe and healthy environment for occupants. Key Roles: Engineering and facilities management expert Foster strong relationships with clients, colleagues, and vendors Manage multiple sites and projects, guiding and mentoring team members Drive innovation, continuous improvement, and excellence Key Responsibilities: Manage and maintain mechanical, electrical, and MEP systems, including HVAC, lighting, and water supply systems Oversee the maintenance and repair of building equipment, including elevators, generators, and fire suppression systems Develop and implement energy-efficient solutions to reduce energy consumption and costs Conduct regular inspections to identify and address potential safety hazards and maintenance issues Develop and manage budgets for maintenance, repairs, and client projects Collaborate with architects, engineers, and contractors on client projects and renovations Communicate with stakeholders to understand their needs and provide solutions Continuously improve systems and save costs for clients Identify opportunities to provide additional services to clients Develop and implement innovative solutions Manage and maintain facilities and equipment Leadership Expectations: Provide strong leadership and guidance to the facilities management team Boost staff satisfaction and morale Think laterally and deliver innovative solutions Communicate effectively with clients and stakeholders Foster a culture of safety, quality, and customer service Develop and implement training programs to enhance the skills and knowledge of the facilities management team.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. R oles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Job Position: Process Trainer Location: Hyderabad Shift: Rotational (Majorly US Shifts), Weekly 2 Days off Notice Period: Immediate Joiners or maximum 30 Days NP Relevant Experience: Minimum 2 Years on paper experience as a Process Trainer Skill Sets: In-depth knowledge in TNI, TNA, TTT, OJT, Classroom Training, and Facilitation. Candidates from BPO Industry will be preferred. Interview Rounds: HR Round OPS Round (Virtual) Perks & Benefits: Permanent Opportunity (Under direct payroll of Wipro), One way cab facility within 30kms from Gachibowli or Gopanpally Wipro office location. Interested candidates please share your CVs on - 9740392834 Mention "Applied for Process Trainer"

A Sr. Process Trainer is responsible for designing, developing, & delivering training programs that enhance employee skills and knowledge related to specific processes and procedures within the organization.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 7-10 years of experience in the IT Services & Consulting industry. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide actionable insights. Develop and implement process improvements to increase efficiency and productivity. Conduct thorough analysis of market trends and competitor activity to inform business decisions. Provide expert-level support for data-driven decision making across various departments. Design and deliver training programs to enhance team capabilities. Foster a culture of continuous learning and professional development within the team. Job Requirements Proven experience as a Senior Analyst in a similar role, preferably in the IT Services & Consulting industry. Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the capacity to manage multiple projects simultaneously. Experience with data analysis tools and technologies, such as Excel, SQL, or statistical software.

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Greeting All, We have an urgent requirement for Process Trainer profile. Roles and Responsibility: Urgent requirement for Process Trainer Qualification -Graduate Salary:- Between 3LPA to 4LPA(Negotiable for relevant experience candidates) *Week off- Sunday Fixed Office Shift Timing-9.30 to 6.30 Job Location - Ghansoli Navi Mumbai Office Address - 4th Floor,Auram/Majisco, MBP Rd, Millenium Business Park,MIDC Industrial Area, Sector 1, MAhape, Navi Mumbai, Maharashtra 400701 Rounds Of Interview: Ops, Training Head, Client Strong understanding of BPO processes. Excellent communication, facilitation, and coaching skills. 1-6years of experience in sales training or as a sales process trainer Prior experience in telesales/field sales/customer acquisition is a plus If interested, kindly share your updated resume Regards, Geeta Shinde (Sr. Manager HR)

Hiring for Sr Process Trainer/AM Process Training International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 12LPA based on Experience & last CTC 5 Days Working Cabs in ODD Hours LOOKING FOR EXCELLENT COMMUNICATION SKILLS CANDIADTES WORKING IN INTERNATIONAL VOICE PROCESS ARE ONLY ELIGIBLE Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call/WTS Up at 8467054123 or mail cv at simmi@hiresquad.in

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 10 LPA Graduation Mandatory Call@9953262467 / 9205503253 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 10 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Languages known – Kannada Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Role & responsibilities Liaises with clients to assess business needs and for training requirements / updates. Conducts calibrations with clients on requirements and performance. Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material. Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels. Proactive & excellent on meeting on time client defined SLAs Operational Excellence: Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100% adherence on client driven SOP & BEST T&D compliance. Prepare Trainers through TTT/ Platform skills certification. Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. Coordinates with all stakeholders to ensure New Hire training process runs effectively. Prepare and attend all business / client reviews& work on the action plans to improve business performance. Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members. Preferred candidate profile Candidates experience into any international banking training can apply.