677 Tni Jobs

Identify the Training Needs of field colleagues of your states/zone by coordinating with NSM/SM/DH/Mrktg. Design, Develop & Deploy the training module as per identified needs.1-2 days of Face to Face Classroom training based on TNI for identified FMRs. Plan On the Job Training before 15 days of the month in coordination with SM/NSM with identified FMRs/ASMs. Evaluate post training effectiveness by working with the participants and pre-decided metrics. On the Job Coaching by observing how the FMR is implementing the learnings inside the Dr chamber and will also guide / train him to do better .the field working wherever required; on the 2 nd day of working, training manager will work with both FMR and ASM and share the feedback with ASM from field working for ASM to work on FMR further Breakup of working days : 2 days class room training + 2-3 days admin working preparing modules + 16-17 Days field working Qualification Qualifications 2-3 days admin working preparing modules + 16-17 Days field working Additional Information About the Department: Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. " Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/. "

Learning Services Team Leader Noida Last day to apply: 18th September 2025 Summary: Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for TELUS International India. Designs and implements career development plans for the LSSes. Responsible for final analysis and the drafting of recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analysis. Roles and Responsibilities: Manages the day-to-day operations of the Learning Services Team by setting weekly goals and specific tasks, subsequently monitoring the LSSes performance against these established goals and objectives. Allocates resources to achieve delivery of given tasks. Coordinates with other Learning Services Supervisors (LS Supervisor) in the reservation and allocation of training resources. Works with the Learning Services Coordinator in procuring and managing training supplies and funds for new hire classes. Oversees generation of reports drafted on training matters before forwarding to the requisitioning party. Manages proper collation of data provided by various parties that contribute to the overall output of the LS Team. Creates recommendations, as required, to address account-specific issues and/or concerns. Ensures that reports are accurately processed, delivered, and documented following the company policies. Assists Learning Services Manager in conceptualizing, developing, implementing and measuring training interventions that address program and team member opportunities. Designs and implements training plans to guarantee excellent performance of the company as directed by the Leadership team. Coordinates with other departments for requirements and other support as necessary. Builds a robust reporting packet of relevant training analytics that the LSM and other program stakeholders can use to drive business decisions. Maintains reporting library to afford for ease of access to Learning Services Manager and program stakeholders. Assists Learning Services Manager in preparing business review presentations. Oversees the execution of training deliverables such as recurrent training completion. Supervises the implementation of training projects. Applies training best practices as identified by the Learning Services Manager. Assists the Learning Services Manager in certifying the product knowledge of Learning Services Specialists. Observes and evaluates training classes. Attends call listening and calibration sessions to maintain level of knowledge about the accounts in his/her jurisdiction. Remains informed and current in instruction practices. Helps Learning Services Manager in keeping the training curriculum up to date. Coaches, mentors, conducts one-on-one discussions and manages the performance of LS team members regarding work ethics, productivity, KPIs and career growth. Devises development plans, performance interventions, and career paths and prepares them to handle increased responsibilities. Keeps abreast of departmental morale as derived from discussions with LS staff. Maintains an atmosphere of open communication by scheduling regular group discussions with team members to illicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by LS team members. Prepares the payroll files based on his/her direct reports attendance. Ensures the timely submission of payroll files to Compensation & Benefits for the on-time and accurate crediting of salaries. Conducts interviews with applicants for LS staff positions. Assesses applicants based on skills, work attitudes, and behaviors required to ensure that the LS team comprises competent and efficient team members. Provides feedback to HR-Talent Acquisition on the outcomes of applicant interviews. Eligibility - Applicable only for TELUS CE LSS Bachelor's degree in any field. Minimum 1.5 year in TELUS International Working currently as Learning Services Learning Specialist for the last 12 month Meeting or exceeding all metrics in current role for the last 12 months No active Hints for success ( No Hints) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) Excellent verbal and written communication and active listening skills Willing to work in rotational shifts Minimum 90% attendance in last 6 months Last MI rating needs to be achieving and above If you have questions or comments about this open position write to: tii_stepup_india@telusinternational.com Equal Opportunity Employer: At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (Word, Excel, PowerPoint) Attention to detail and a commitment to quality. Problem-solving and critical-thinking abilities. Share your resume on what's app - 7990751875 or email - saad.dangiwala@isonxperiences.com

Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 Days working, 2 days rotational off Interested candidates reach out to: Email: pavithras19@hexaware.com Contact: 9626261016 Regards, Pavithra

Job Description Master Trainer Ideal Candidate Profile (Essential Attributes) 7+ years of work experience Graduate Prior DTH training/any Technical Training and operation experience Should have very good hand with creating quality content and sound knowledge of MS Excel and Power Point Sales/Retail/DTH training (telecom) experience required Other Attributes Should be able to multitask and handle complexity and ambiguity Should be able to handle a team of 20-30 trainers Should have good communication and writing skills Should have good content delivery skills Target Industry/Sector Service Sector (DTH) Key Responsibility Areas: Knowledge custodian for the all three LOB Conduct T3 for the new hired trainers Conduct any new update (Technical /Product & Process) training. Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers. Planning and ensuring the execution of NHIPs and other training programs PAN India. Conducting JKQs and Refresher session for existing trainers. Preparing questionnaire and conducting JKQs for ISDs and IEs. Monthly knowledge dip checks of field force i.e. ISDs and IEs. Training the ISDs and IEs if required either online or offline. Create/update content and maintain repository with latest versions. Travel outstation at least once in a month twice and thrice in two months for checking ground reality of Service and Sales.

Key Skills: Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills. Skills: Coaching and Feedback. Skills: Proficient in MS ExcelSkills: Content Development. Skills: Instructional Design Skills (a good-to-have skill) Responsibilities: Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness. Interviewing new hires. Regular and continuous touch base with floor and trainees to map improvement.

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (Word, Excel, PowerPoint) Attention to detail and a commitment to quality. Problem-solving and critical-thinking abilities. Share your resume on what's app - 8076170239 or email - sanjeev.dedha@isonxperiences.com

Hiring For Domestic BPO Trainer Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Rotational Shifts/ Rotational Off Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: sanjna.sandhu@skywaysolution.in or call:7696616371 HR Sanjna Sandhu

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 3-5 Years.

Responsible for Training delivery for new hires, refreshers and any ad hoc training requests Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Responsible for managing trainers and ensure 100% training governance Provide opportunities for ongoing development Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics. Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows Proactively communicate with Client on daily operational matters relating to training. Partner with operational teams to ensure that refresher training needs are identified and delivered. Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Qualifications Training delivery/management of minimum 10 years is a must Experience into AML KYC CDD and EDD Domain Good with Microsoft Office Strong with MIS reporting Strong analytical and operations management skills client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Proven work experience as a Training Manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc. Excellent communication and leadership skills Ability to plan, multi-task and manage time effectively

Create and execute learning strategies and programs & training. Evaluate individual and organizational development needs. Implement various learning methods companywide (e.g., coaching, job-shadowing,

Training Need Analysis, PMs, appraisal, KPI, KRA formulation, Policies for Logistic/Freight/Port/Shipping industry

Urgent Openings In MNC!! Role - Process Trainer (should be from a International voice process is Must) Experience - 2+ Years Location - Bangalore Shift Timing - US Shift(Rotational) Email- ruhi.izee@gmail.com/8050836297

Job Title: Insurance Sales Trainer (BPO NHT/OJT) Company- GLOBIVA Location: Sector 18, Gurgaon (Haryana) Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred) Working Days: 6 Days (Monday Saturday) About the Role: We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training (OJT) for our insurance sales process. The trainer will be responsible for enhancing sales effectiveness, improving conversion ratios, and ensuring compliance in every interaction. Key Responsibilities: Conduct NHT sessions for new joiners on insurance products, sales process, and compliance. Deliver OJT coaching to drive sales performance, soft skills, and objection-handling. Train agents on needs-based selling, upselling, and cross-selling techniques. Develop training content, sales role plays, and product knowledge sessions. Monitor trainee performance during nesting period and provide timely feedback. Collaborate with Operations, Quality, and Product teams to close performance gaps. Maintain detailed MIS/reports on training effectiveness and sales readiness. Conduct refresher trainings to boost sales productivity of existing employees. Required Skills & Qualifications: Graduate in any discipline (Insurance certification/licensing is an advantage). 13 years of experience in insurance sales training in a BPO or BFSI setup. Strong knowledge of life/general insurance products and sales practices. Excellent communication, presentation, and motivational skills. Hands-on experience in sales coaching, role plays, and objection-handling. Proficiency in MS Office (Excel, PowerPoint, Word). What We Offer: Competitive salary and performance-based incentives. Exposure to leading insurance brands and sales processes. Growth opportunities in training and leadership roles. Contact Person HR Supriya-9289327281

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu / Kannada / Malayalam. Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Specialist Training (4I) Role Objective Key Performance Indicators (KPI) What are the measurable indicators for the role Measurable Deliverables Training Throughput - Weightage (30%) First Pass Attempt - Weightage (25%) Production & Quality - Weightage (10%) Accurate & Time Data/MIS Reporting (15%) Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage (10%) Trainee feedback - Weightage (5%) Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%) TNI / BQM management Essential Duties and Responsibilities Role typeIndividual Contributor Conduct new hire, refresher training on aligned process, domain, and tools Conduct process knowledge tests, analyse results and publish findings Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance Achieve set targets on various training effectiveness parameters (level I, level II) Be responsible for training batch management: o Adherence to learning plan o Maintain all batch data and reporting as per the pre-set process o Manage batch logistics training invites, ID Request & Management o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) o On time referred to HR cases alignment (absconding, NCNS, training rejects) Be an active and effective contributor in assigned projects (e.g., new work transition, any process content creation and dissemination, etc.) Continue with hands-on work processing for aligned processes for minimum 12 hours a month Participate in client calls, understand process/tools changes or upgrades, prepare required documentation for roll-out to the aligned process teams Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert Stay compliant with the HIPAA and other company policies/compliance : Effective giving and taking feedback, coaching, and mentoring skills Strong interpersonal skills and ability to manage varied trainee personality types Excellent verbal and written communication skills (esp. email communication) Self-motivated and self-driven with a knack for continuously upskilling self Team-player Certification NA Skill Set Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role Technical Skills : Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes Understanding of Online Payer Portals Hands on in MS Office likePowerPoint, Excel, and Word Ability to use virtual communication platforms effectively likeTeams, Zoom, WebEx Experience levels required to execute this role Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, middle, backend as per role alignment) Overall experience Maximum 5 years Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills Strong facilitation & presentation skills for both in-person & virtual environments Understanding of basics of content creation Pre-requisite Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Profile: Process Trainer-BPO Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: harmanpreet@skywaysolution.in or call:8264807657 HR Harmanpreet Kaur

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

So what does a Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what its like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. As a Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Location - Gurugram,Hyderabad,Indore,Mohali,Mumbai

Job Description Process Trainer - Insurance Location - Hyderabad - Raheja Mindspace 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English & Telugu Candidate should be comfortable working from office 6days - Mail - Bhagyashreeverma@policybazaar.com Hyderabad - Policybazaar Ground floor, Unit -111, Raheja Mind space IT tech park , Maximus Tower 2B, Hyderabad, Telangana 500081

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally. Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery Required Candidate profile Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center. Partners with Service Delivery/Quality to determine needs

Role and Key Responsibilities: Develop and implement a learning content strategy aligned with business and operational goals. Identify training needs based on process changes, business requirements, and performance data, TNA/TNIs Plan and manage the content development roadmap and deliver Collaborate with operations, quality, HR, and business teams to gather inputs and validate content. Ensure team productivity, skill development, and adherence to timelines. Oversee the creation of engaging, process-specific, and role-based learning content. Ensure use of adult learning principles. Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids. Review and approve content to ensure accuracy, consistency, and compliance with business and regulatory standards. Maintain version control and documentation of all learning materials. Ensure content is accessible and inclusive for diverse learner groups. Leverage Learning Management Systems (LMS) and authoring tools if necessary Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness. Stay updated on emerging learning technologies and trends. Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness. Analyze learner feedback, performance metrics, and business outcomes to refine content. Drive a culture of continuous learning and innovation. Act as a point of contact for business regarding training content. Present content strategies, updates, and impact reports to internal and external stakeholders. Ensure alignment with Service Level Agreements (SLAs) and business expectations. Key Skills and knowledge: Bachelor's & degree in related field with more than seven years of relevant experience (with two to four years of Progressive Mgmt. Experience) preferred. Prior experience in customer service or call centre environment preferred. Excellent communication skills, both written and verbal. Demonstrated ability to mentor, coach and provide direction to team members. Knowledge of general Concentrix operating policies and procedures. Ability to work in a flexible schedule. Travel required. Ability to effectively present information to internal and external associates. Educational Qualification : Graduate Looking or immediate joiners or with notice period of 30 days

Roles and Responsibilities Provide process training to healthcare professionals on Ar Billing, Cash Applications, Cash Posting, OJT, TNA, TTT, and RCM processes. Develop and deliver product trainings for new products or services in the US healthcare industry. Conduct RCM trainer activities to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to identify training needs and develop customized solutions. Monitor trainee progress and provide feedback to improve performance. For more information contact me on - Neelam Shah 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Job Summary: Seeking an experienced and client-centric Assistant Technical Manager to lead our facilities management team in managing and maintaining our office buildings. The successful candidate will have a strong grasp of client satisfaction, excellent communication skills, and the ability to provide innovative solutions that improve systems, save costs, and ensure a safe and healthy environment for occupants. Key Roles: Engineering and facilities management expert Foster strong relationships with clients, colleagues, and vendors Manage multiple sites and projects, guiding and mentoring team members Drive innovation, continuous improvement, and excellence Key Responsibilities: Manage and maintain mechanical, electrical, and MEP systems, including HVAC, lighting, and water supply systems Oversee the maintenance and repair of building equipment, including elevators, generators, and fire suppression systems Develop and implement energy-efficient solutions to reduce energy consumption and costs Conduct regular inspections to identify and address potential safety hazards and maintenance issues Develop and manage budgets for maintenance, repairs, and client projects Collaborate with architects, engineers, and contractors on client projects and renovations Communicate with stakeholders to understand their needs and provide solutions Continuously improve systems and save costs for clients Identify opportunities to provide additional services to clients Develop and implement innovative solutions Manage and maintain facilities and equipment Leadership Expectations: Provide strong leadership and guidance to the facilities management team Boost staff satisfaction and morale Think laterally and deliver innovative solutions Communicate effectively with clients and stakeholders Foster a culture of safety, quality, and customer service Develop and implement training programs to enhance the skills and knowledge of the facilities management team.