310 Tni Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely and effective technical support to clients.- Troubleshoot and resolve technical issues reported by clients.- Document all technical inquiries and solutions for future reference.- Collaborate with internal teams to enhance product functionality.- Stay updated on industry trends and best practices in service desk management.- Assist in the development and implementation of client training programs. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with ticketing systems like ServiceNow or Jira.- Knowledge of remote desktop tools and troubleshooting techniques.- Good To Have Skills: Experience with IT service management tools. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Bachelor's degree is required. Qualification Bachelor

Overview Prodapt is looking for a Solution Designer / Business Analyst, who is a highly specialized professional who possesses in-depth knowledge and expertise in designing, implementing, managing, and troubleshooting networks. Need Solution designer, Business Analyst with telecom domain experience. Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX. Should have solid understanding on different Service Fulfilment journey metrics. Should have solid understanding of different OSS applications that support Lead to Cash journey. Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. Exposure to deriving insights using data, identify improvements in the journey/processes, propose solutions on the identified improvement areas and provide consulting service to the telecom service providers is desirable. Responsibilities *Following Network OSS applications knowledge is mandatory - Inventory management (Service inventory/Physical inventory), Provisioning & Activation Syetem, Element Management System, Network performance management (monitoring, collecting data, reporting), Order orchestration. Knowledge on Network Monitoring System, Test & Diagnostics application, Incident and Change management system is desirable. ServiceNow TNI module is mandatory (Telecom Network Inventory). Knowledge on Telecom Access/Backhaul network, different network topologies, different network nodes for 5G Mobile service or VPN services or Non-Terrestrial Network or Cloud PBX is mandatory. Knowledge on CRM/BPM systems is optional. Knowledge on Salesforce, ServiceNow is optional. Ability to use telecoms, IT and enterprise architecture best practice methodologies, processes, functions, and data maps. Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture gathering for creating OSS service and solution design; Accountable for ensuring project delivery of multi-domain OSS solutions. Ability to define and articulate complex architectures to non-technical stakeholders. Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s. Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria. Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams. Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed. Functional DomainsAdvanced knowledge in atleast one listed belowNetwork Service LCM, Network Orchestration/MANO, Telemetry/RCA 5G, AI/ML, OTT domain knowledge is a plus. Ensure the delivery of the solutions conforms to contractual outcomes and timescales. Support the Programme and Project Manager in project planning, risk and issue management and the budgeting process. Experience in working in Service Fulfilment related proposals. Performed the role of team lead (leading a team of atleast 4 members) is desirable. Ability to work with stakeholders to create and define problem statements and root cause analysis. Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous. Validation of the documentation with stakeholders. Capture and report back essential information from meetings. Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge. Use of collaboration and presentation tools like Mural. Minimum Educational LevelBachelor Degree. Min Experience (Years):8 Max Experience (Years):18

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops).

Supervise, support, and evaluate trainer performance, including support personnel. Responsible for end-to-end training coordination including blocking training rooms, arrange logistics and procurement of training needs. Collecting feedback and provide inputs to trainers and stakeholders. Maintaining up-to-date training trackers Handling internal accounts, reimbursement for the claims for the associates, who has submitted the training availed bills from external vendors

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

About The Role Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. ? 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions ? ? ? Mandatory Skills: Training. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Process Trainer Exp- 3+ Years (2 yrs as Process Trainer) Loc- Gurgaon & Noida Pkg- Upto 6.5 lpa NP- 0 to 30 days max Nancy 8586914964 Nancy.imaginators7@mail.com

Soft Skills Trainer- BPO Location: Kharadi, Pune And Noida Salary: Up to 7 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Excellent Communications skills. Immediate Joiners Preferred. Contact @7696495267 hr.skyway603@gmail.com

Role - Service Desk Trainer Min exp 4 years in IT Service Desk Must have Trainer Exp on papers Skills - IT Service desk, Service Desk trainer, Trainer Technical Support WFO| 5 Days working Location - Mysore 9116324602 / teena.ghrs@gmail.com

Key Responsibilities: Design and deliver engaging sales training programs for Malayalam-speaking agents. Conduct new hire training, refresher sessions, and upskilling workshops. Monitor and evaluate training effectiveness using metrics such as call quality scores, sales performance, and feedback. Collaborate with team leads and managers to identify training needs and performance gaps. Create training materials in Malayalam and English, including scripts, role plays, and call simulations. Provide individual coaching and feedback sessions to underperforming agents. Keep up-to-date with product knowledge, market trends, and sales techniques. Conduct floor support and on-the-job training (OJT) as needed. --- Required Skills: Excellent communication skills in Malayalam (verbal and written). Strong understanding of sales processes and BPO operations. Good facilitation and presentation skills. Ability to motivate and mentor diverse teams. Proficiency in using MS Office (Word, PowerPoint, Excel) and training tools. Strong analytical and problem-solving skills. Kindly contact below number - 7977519951 Hr - manager _ Pinky yadav Please share resume below id- Pinkyy@eosglobe.com

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com

Purpose of the Role: Manage, Deliver & Coordinate training of New Hire & Existing academic staff PAN India. Roles & responsibilities : 1) Plan, develop & manage the onboarding, induction & training program for campus hired talent ensuring a seamless transition & learning for job readiness. 2) Curate learning & engagement content for in-house LMS, conduct soft skills training sessions for staff members as and when required. 3) Prepare & publish performance reports of training participants on timely basis. 4) Design Content & Develop training programs as per need analysis (TNA). 5) Discuss & understand training needs (TNI) by closing working with concerned authorities like Regional Heads/ Regional Director. 6) Conduct Focused Group Discussions by reaching out to internal & external customers, establish connect, understand their concerns & identify gaps to enhance the offered services. 7) Formulate & host Cultural Awareness Program to establish a healthy & value-driven work culture within the team. Skills Required: 1. Excellent organizational skills and ability to multitask. 2. Excellent time and work management skills, ability to prioritize, attention to detail and ability to meet established deadlines. 3. Excellent written and verbal communication & strong interpersonal skills. 4. Ability of stakeholder management. 5. Proficiency in MS office, power point and data management. 6. Familiarity with content creation tools like Camtasia, Canva, Powtoon will be an added advantage.

Role & responsibilities Deliver end-to-end training sessions on KYC, AML, Transaction Monitoring, and SAR filing to new hires and existing team members. Develop and maintain training materials, manuals, and content tailored to business needs and regulatory updates. Collaborate with operations, quality, and compliance teams to identify training needs and close knowledge/skill gaps. Facilitate refresher training, process updates, and ongoing learning programs to ensure operational excellence. Evaluate training effectiveness through feedback, assessments, and performance analysis. Ensure compliance with internal policies, external regulations, and industry best practices in all training content and delivery. Contribute to continuous improvement initiatives within the training function. Key Requirements: Minimum 6 years of overall experience with hands-on working knowledge in KYC, AML, Transaction Monitoring, and SAR Filing . Prior experience in a training role is highly preferred. However, candidates with strong domain expertise and excellent communication skills are also encouraged to apply. Exceptional verbal and written communication, presentation, and facilitation skills. Strong interpersonal skills and ability to work collaboratively across functions. Detail-oriented with an understanding of compliance and regulatory standards in financial crime risk management. Comfortable working in an afternoon shift . Preferred candidate profile : Bachelors degree or higher in Finance, Commerce, Business, or a related field. Certifications in AML/KYC/Compliance (e.g., CAMS, ICA) are an added advantage. TNA, TNI, TTT ( training need analysis, training need identification, train the trainer), PKT, writing SOP, handling transition,

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Key Responsibilities New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

Roles and Responsibilities Design and deliver training programs for process trainers, focusing on Marathi and Gujarati languages. Develop and maintain high-quality training materials, including presentations, manuals, and online resources. Collaborate with subject matter experts to create engaging and interactive learning experiences. Evaluate the effectiveness of training programs through feedback mechanisms. Conduct needs analysis to identify skill gaps and develop targeted training solutions. Desired Candidate Profile 2-7 years of experience in BPO industry or related field (process training). Strong knowledge of Marathi/Gujarati language (written & spoken). Experience in designing OJT/TTT/Classroom Training/Online Training/Product Training/Customer Service Training/Voice Process/BPO Process/BPO Domestic. Also you can share the resume on this mail id : lovisha.ahluwalia@teleperformancedibs.com

Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

Role & responsibilities Process Trainer will be delivering classroom based new hire process training for associates aligned to Service Desk Accounts Process Trainer will analyze quality data to identify training needs Create customized content or training plan Track post training effectiveness, by observations and quality data Publish daily / weekly / monthly reports to stake holders Maintain historical data for the associates trained Responsible for the performance of New Hires during learning curve and extend needed coaching and support for improvement Update training materials if required or as suggested by clients Constantly get updated with the latest process updates Closely work and interact with the communication trainer for the process and ensure smooth, efficient and effective handover is taken Actively do the call monitoring by listening to the agents calls(Recorded & live) Focused towards task deadlines and aggressively drives completion within stipulated timelines Provide support to the training manager in establishing, measuring, and monitoring key training metrics Proactively assesses account specific opportunity areas and initiates improvement measures Capable of taking up a mentor role in being a guide to groom a Trainer Aspirant employee Ability to support and manage entry level trainers in coping up with their acclimatization into the new role and practices Ability manage a team. Oversee Knowledge Transition for New Business, gather Knowledge from Client and deliver to Tech M New Hires. Applicants Specifications & Qualification Should possess in depth Service Desk Experience. Excellent Communication skills written and verbal Excellent time management skill Ability to manage stake holders and responsive to business urgency Self-starter Must be able to start and manage multiple tasks at the same time Report interpretation and presentation skills Inclination for learning and passion for knowledge facilitation Understanding of project management concepts and knowledge of six sigma methodology Good understanding of ITIL concepts, Foundation V3 or ITIL4 certified preferred Service Desk Transition Experience would be preferred Desired Skills 1. Strong technical aptitude (Associates with international technical product / service certification preferred) Should have good understanding of technical concepts, Operating Systems, Client applications, networking equipment for home and office, backup applications, security applications, VPN, Active Directory, MDM, MFA etc. Delivers results with minimal or no supervision) 2. Excellent Presentation and Training Delivery skills

Responsibilities: * Design process training programs * Conduct OJT & TTT sessions * Evaluate trainee performance * Collaborate with stakeholders on curriculum development * Deliver soft skills workshops Should be immediate joiner