354 Tna Jobs

You will be responsible for overseeing knowledge management for client accounts with a critical focus on client management. Team management and governance will be integral to the core deliverables. You should be comfortable working in all shifts as required. Your duties will include managing training deliverables and governance for assigned projects in the US and other countries. As an individual contributor, you must demonstrate the ability to lead without authority. It is crucial to maintain training and account data for projects, ensuring all team trackers are accurately maintained and up-to-date. You will be responsible for closely working with the business for any escalations, RCAs, and training support. Facilitation of domain and behavioral training is also part of the role. Adaptability to a rapidly-evolving work environment is essential, and knowledge in Finance is a plus. Skills Required: - L&D solutioning experience - Knowledge of Training Needs Identification (TNI), Training Needs Analysis (TNA) - Familiarity with L&D concepts and lifecycle - Training facilitation skills - Root Cause Analysis (RCA) Role: Senior Associate / Manager - BPO-L&D Industry Type: Outsourcing/Offshoring Functional Area: Finance and Accounts Employment Type: Full Time, Permanent Role Category: Learning and Development Job Code: GO/JC/21434/2025 Recruiter Name: Sangeetha,

You will be responsible for overseeing knowledge management for client accounts. Client management is a critical focus area, and team management & governance are integral parts of the core deliverables. You should be comfortable working in all shifts and managing training deliverables and governance for assigned projects in the US and other countries. As an individual contributor, you must be able to lead without authority. Your responsibilities will include maintaining training & account data for projects, ensuring all team trackers are accurately maintained and up-to-date, and working closely with the business for any escalations, RCAs, and training support. You will also be involved in domain & behavioral training facilitation and should be comfortable dealing with a rapidly-evolving work environment. Knowledge in Finance is required for this role. Skills Required: - L&D solutioning experience - Knowledge of TNI, TNA - L&D concepts/lifecycle - Training facilitation - RCA Role: Senior Associate/Manager - BPO-L&D Industry Type: Outsourcing/Offshoring Functional Area: Finance and Accounts Employment Type: Full Time, Permanent Role Category: Learning and Development Job Code: GO/JC/21434/2025 Recruiter Name: Sangeetha,

As a Merchandiser specializing in Leather Bags and Belts, you should have a minimum of 3 years of experience, with a strong background in TNA (Time and Action) and day-wise planning. Your qualifications should include a degree from NIFT (National Institute of Fashion Technology) or FDDI (Footwear Design and Development Institute). In this role, you will be responsible for coordinating and managing the production of leather bags and belts. Strong communication skills, both verbal and written, are essential for effectively liaising with suppliers, manufacturers, and internal teams. This is a full-time position based in Sector-64, Noida. As a key member of the team, you will be required to work in person to ensure seamless coordination and execution of merchandising activities.,

You should have a minimum of 4 years of experience in TNA and day-wise planning. As a Merchandiser for Leather Jackets, Bags, Belts, Gloves, and Caps, you will be responsible for coordinating and executing the merchandise planning process. Your qualifications should include a degree from NIFT/FDDI and excellent communication skills, both verbal and written. The job is located in Sector-64, Noida, and is a full-time position with a day shift schedule. Ideally, you should have at least 4 years of experience in merchandising leather jackets, bags, belts, and wallets. The work location will be in person, requiring your physical presence.,

Looking to onboard a skilled Senior Manager - Training with 8-14 years of experience to join our team in Bangalore. The ideal candidate will have a strong background in training and development, with excellent leadership and communication skills. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct needs assessments to identify skill gaps and create targeted training solutions. Design and deliver high-quality training sessions and workshops. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training with business objectives. Manage and maintain accurate records of training activities and participant feedback. Job Requirements Proven experience in training and development, preferably in a similar industry. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and as part of a team. Experience with CRM/IT enabled services/BPO is an added advantage. Strong knowledge of training principles and practices, including adult learning theory.

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.

The Manager - L&D will be responsible for designing, developing and deploying training strategies, programs and processes across QSR chain/Factory/HO employees. This includes front-line crew training, managerial development, onboarding programs, compliance training and leadership development. The role is key to driving operational excellence, enhancing customer experience and ensuring talent readiness for current and future roles. Role & responsibilities: Training Strategy & Leadership Program Development Execution & Delivery Performance Measurement & Compliance Team Management Stakeholder Management

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners'' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates'' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and soft skills perspective Analyze knowledge gaps with SMEs and QAs Review and improve training content. Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring Support production associates on a real-time basis Collate chats for future reference Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps Conduct tests/assessments before and after the training interventions Participate in calibration meetings (internal and external) Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training Broadcast the updates to the floor Conduct small group training sessions Conduct chat readout sessions for the associates Recommend corrective and refresher courses to be assigned based on associates performance on the floor Participate in weekly business reviews and provide input as asked for Roll out knowledge checks once a month Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have Minimum Educational Requirement High School graduate Minimum of one year''s worth of process training experience or equivalent teaching/coaching experience Experience in the markets, customer service, and sales Exceptional time management, organizational, and prioritization skills to complete work promptly Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage. Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary. Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the big picture and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and strong analytical skills

Role & responsibilities Training Needs Assessment: Identifying areas where training is needed to improve employee performance and efficiency. Curriculum Development: Creating training materials, including presentations, Modules. Training Delivery: Facilitating both virtual and in-person training sessions, workshops, and coaching sessions. Performance Evaluation: Assessing the effectiveness of training programs and providing feedback to employees on their performance. Preparing MBR Reports. Process Improvement: Identifying areas where processes can be improved and collaborating with other teams to implement changes. Collaboration: Working with cross-functional teams, subject matter experts (SMEs), and quality assurance (QA) teams to ensure training aligns with organizational goals and processes. Knowledge on TNI, TNA, Throughput calculations, PKT, BQM is must. Experience:- Overall 4 yr ( 2 yr as Trainer on paper) Interested candidate can share their cv on kavita.mehra@digitide.com or can share their cv on 8920004180 (MSG Only).

Greeting All, We have an urgent requirement for Lead Process Trainer profile. Roles and Responsibility: 3+ years of experience as trainer in Insurance sales process. Strong knowledge of life insurance, health insurance, motor insurance, and other types of insurance products. Excellent communication and presentation skills with ability to engage audiences effectively. Ability to work independently as well as part of a team environment. Domain: Insurance Sales Location: Ghansoli, Navi Mumbai Shift details: General shifts Working days: Mon to sat Interested, share your resume on - 9082299130/matildad@hexaware.com

Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 6 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8115242149 or mail their cv at archil.rathore@im.ocubeservices.com

Roles and Responsibilities: Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for training effectiveness Collaborate with department heads to identify training needs opportunities Mentor and guide team members in both training and practices Stay updated on industry trends and best practices in training methodologies Prepare and present reports on training outcomes and performance to senior management Qualifications Bachelor's degree in Business Administration, Human Resources, or a related field Minimum 5-7 years of experience in training and quality management roles Proven track record in developing and implementing successful training programs Excellent project management skills with the ability to manage multiple initiatives simultaneously Advanced analytical and problem-solving skills Outstanding communication and presentation abilities Strong leadership skills with experience in team management Proficiency in learning management systems and quality management tools Certifications in Training Management (e.g., Certified Training and Development Professional) preferred In-depth knowledge of industry standards and best practices in training and quality management Ability to adapt to changing priorities and work effectively in a fast-paced environment Excellent interpersonal skills with the ability to build relationships across all levels of the organization

Learning Experience Leader As a trainer it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. Requirements: So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience) then youre qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you presentation and class facilitation skills? If yes, then youre what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and longer hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem resolution, communication, presentation, Role & responsibilities Interested Candidates can can call 8054935126

Job Position: Process Trainer Location: Hyderabad Shift: Rotational (Majorly US Shifts), Weekly 2 Days off Notice Period: Immediate Joiners or maximum 30 Days NP Relevant Experience: Minimum 2 Years on paper experience as a Process Trainer Skill Sets: In-depth knowledge in TNI, TNA, TTT, OJT, Classroom Training, and Facilitation. Candidates from BPO Industry will be preferred. Interview Rounds: HR Round OPS Round (Virtual) Perks & Benefits: Permanent Opportunity (Under direct payroll of Wipro), One way cab facility within 30kms from Gachibowli or Gopanpally Wipro office location. Interested candidates please share your CVs on - 9740392834 Mention "Applied for Process Trainer"

A Sr. Process Trainer is responsible for designing, developing, & delivering training programs that enhance employee skills and knowledge related to specific processes and procedures within the organization.

We are looking for a dynamic and experienced Product and Process Trainer (Female) to join our team organization based out at Noida Sector - 127 . The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams. Interested candidates with suitable experience can share their resume at shyamu.mishra@innovatiview.com Key Responsibilities: Design and deliver effective training programs on product features, workflows, and standard operating procedures. Conduct refresher and upskilling training for new and existing employees. Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices. Create and update training materials, manuals, SOPs, and knowledge documents. Assess training needs through surveys, feedback and performance metrics. Monitor and evaluate the effectiveness of training programs and make necessary improvements. Maintain detailed records of training schedules, attendance, feedback, and evaluation reports. Support process standardization across departments through structured training. Conduct on-the-job coaching and post-training support as needed. Required Skills & Qualifications: Technical Graduate (BE/B.Tech/BCA) with min 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors Excellent communication, facilitation, and presentation skills. Strong understanding of adult learning principles and training methodologies. Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc Ability to simplify complex concepts for varied audiences. Strong attention to detail and process orientation. Comfortable conducting both virtual and in-person training sessions.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : Rani.Ramchandani@sagilityhealth.com Regards, TA Team Sagility

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Job Title: Learning and Development Trainer Industry: Retail Location: Chennai & Hyderabad Language Proficiency: English, Telugu & Tamil. Travel Requirement: Open to travel as per training requirements Experience: 4 to 8 Years Qualification: Graduation (Any stream) Job Overview: We are seeking a dynamic and experienced Learning & Development Specialist to design, develop, and deliver impactful training programs for our retail workforce. The ideal candidate will have strong expertise in sales, product, and process training, combined with the ability to create engaging content using tools like Canva, PowerPoint, and Word. Key Responsibilities: Design and deliver end-to-end Sales, Product, and Process Training modules. Conduct training need analysis to identify skill gaps and address them effectively. Create training materials using Instructional Design principles and tools such as Canva, PPT, and MS Word. Evaluate training effectiveness and update modules based on feedback and outcomes. Coordinate with internal teams and management to schedule and manage training sessions. Travel to different store locations to conduct on-site training across regions. Maintain training records and reports for audits and reviews. Must-Have Skills: Proven experience in Sales Training, Product Training, and Process Training. Excellent communication and facilitation skills in English, Telugu, and Hindi. Strong interpersonal and presentation skills. Hands-on experience with Instructional Design. Proficiency in Canva, PowerPoint, and MS Word. Preferred Qualities: Passionate about people development and continuous learning. Ability to work independently and manage multiple training schedules. Flexible with travel and adapting to dynamic retail environments. To Apply: Send your updated resume to hr.corp1@royaloakindia.com with the subject line "Application for L&D Trainer Retail".

Company Name: Daicel Chiral Technologies (India) Private Limited Job Title: Assistant Manager-Learning & Development (L&D) - Female Candidates Preferred Experience: 7-9 Years Location: Hyderabad Industry Type: Pharmaceutical Industry/CRO Department: Human Resources Education: MBA/PGDM in HR or equivalent About Us: Daicel Chiral Technologies (India) Private Limited is a progressive and people-centric organization that believes in empowering its workforce through continuous development, inclusive culture, and meaningful engagement. We are committed to building a workplace where ideas thrive, and every voice matters. Required Skills & Qualifications: 7 - 9 years of experience in L&D, Employee Engagement, or HR Communications. Strong exposure to LMS platforms, training design, and engagement tools. Excellent communication, presentation, and stakeholder management skills. Hands-on experience with POSH training and compliance is preferred. Experience managing GPTW or similar workplace culture certifications is a plus. Job Description: We are hiring a passionate and experienced female professional for the role of Assistant Manager Learning & Development (L&D) to lead key initiatives around internal communications, employee engagement, training, and organizational development. Key Responsibilities: Delivering a consistent approach to all internal communications Improving the way, we listen to, communicate, engage, and motivate staff Improving the involvement of staff in shaping and influencing the direction of the organisation Develop channels of communication relevant to the needs of the workforce Making sure employees have a voice that is visibly listened to Actively engaging with employees to understand their skills gaps and development needs. To design competency mapping for each role in the organisation. Administration of the LMS and other learning platforms for HR induction and other trainings. To conduct corporate compliance training to all the employees and filing necessary report. To design and deliver the workforce engagement strategy in conjunction with the Senior HR Business Partner, monitoring and evaluating as appropriate. To coordinate for Great Place to Work certification and necessary reports preparation To ensure that the development and delivery of effective engagement tools are developed, maintained, and evaluated to ensure effectiveness. Conducting POSH training and filing necessary returns to the statutory bodies. Support organisational change by creating effective internal communications strategies and ensuring best practice across council services as change is managed. To establish benchmarks and targets against which future improvement can be made To co-ordinate and evaluate the effectiveness of the workforce engagement strategy To work with the teams to ensure internal and external communications are effectively coordinated. To assist the Senior HR Business Partner in the delivery of the objectives of the HR service plan, and to ensure continually working towards the commitments. To participate and lead on specific projects as directed by the Senior HR Business Partner To take responsibility for own continuous professional development. Perks & Benefits: Competitive Salary Package Maternity & Parental Leave Support Medical Insurance for Self & Dependents Inclusive & Diverse Work Culture Employee Wellness Programs How to Apply: Email: hr@chiral.daicel.com Mobile: +91 72077 60479 Female candidates passionate about shaping people, culture, and capability are strongly encouraged to apply. Join Daicel Chiral technologies (India) PVT LTD and help us shape a culture of learning, engagement, and growth!

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Greeting All, We have an urgent requirement for Process Trainer profile. Roles and Responsibility: Urgent requirement for Process Trainer Qualification -Graduate Salary:- Between 3LPA to 4LPA(Negotiable for relevant experience candidates) *Week off- Sunday Fixed Office Shift Timing-9.30 to 6.30 Job Location - Ghansoli Navi Mumbai Office Address - 4th Floor,Auram/Majisco, MBP Rd, Millenium Business Park,MIDC Industrial Area, Sector 1, MAhape, Navi Mumbai, Maharashtra 400701 Rounds Of Interview: Ops, Training Head, Client Strong understanding of BPO processes. Excellent communication, facilitation, and coaching skills. 1-6years of experience in sales training or as a sales process trainer Prior experience in telesales/field sales/customer acquisition is a plus If interested, kindly share your updated resume Regards, Geeta Shinde (Sr. Manager HR)

Hiring for Sr Process Trainer/AM Process Training International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 12LPA based on Experience & last CTC 5 Days Working Cabs in ODD Hours LOOKING FOR EXCELLENT COMMUNICATION SKILLS CANDIADTES WORKING IN INTERNATIONAL VOICE PROCESS ARE ONLY ELIGIBLE Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call/WTS Up at 8467054123 or mail cv at simmi@hiresquad.in

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)