1438 Process Training Jobs

Identify the Training Needs of field colleagues of your states/zone by coordinating with NSM/SM/DH/Mrktg. Design, Develop & Deploy the training module as per identified needs.1-2 days of Face to Face Classroom training based on TNI for identified FMRs. Plan On the Job Training before 15 days of the month in coordination with SM/NSM with identified FMRs/ASMs. Evaluate post training effectiveness by working with the participants and pre-decided metrics. On the Job Coaching by observing how the FMR is implementing the learnings inside the Dr chamber and will also guide / train him to do better .the field working wherever required; on the 2 nd day of working, training manager will work with both FMR and ASM and share the feedback with ASM from field working for ASM to work on FMR further Breakup of working days : 2 days class room training + 2-3 days admin working preparing modules + 16-17 Days field working Qualification Qualifications 2-3 days admin working preparing modules + 16-17 Days field working Additional Information About the Department: Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. " Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/. "

Position's General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Learning Services Team Leader Noida Last day to apply: 18th September 2025 Summary: Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for TELUS International India. Designs and implements career development plans for the LSSes. Responsible for final analysis and the drafting of recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analysis. Roles and Responsibilities: Manages the day-to-day operations of the Learning Services Team by setting weekly goals and specific tasks, subsequently monitoring the LSSes performance against these established goals and objectives. Allocates resources to achieve delivery of given tasks. Coordinates with other Learning Services Supervisors (LS Supervisor) in the reservation and allocation of training resources. Works with the Learning Services Coordinator in procuring and managing training supplies and funds for new hire classes. Oversees generation of reports drafted on training matters before forwarding to the requisitioning party. Manages proper collation of data provided by various parties that contribute to the overall output of the LS Team. Creates recommendations, as required, to address account-specific issues and/or concerns. Ensures that reports are accurately processed, delivered, and documented following the company policies. Assists Learning Services Manager in conceptualizing, developing, implementing and measuring training interventions that address program and team member opportunities. Designs and implements training plans to guarantee excellent performance of the company as directed by the Leadership team. Coordinates with other departments for requirements and other support as necessary. Builds a robust reporting packet of relevant training analytics that the LSM and other program stakeholders can use to drive business decisions. Maintains reporting library to afford for ease of access to Learning Services Manager and program stakeholders. Assists Learning Services Manager in preparing business review presentations. Oversees the execution of training deliverables such as recurrent training completion. Supervises the implementation of training projects. Applies training best practices as identified by the Learning Services Manager. Assists the Learning Services Manager in certifying the product knowledge of Learning Services Specialists. Observes and evaluates training classes. Attends call listening and calibration sessions to maintain level of knowledge about the accounts in his/her jurisdiction. Remains informed and current in instruction practices. Helps Learning Services Manager in keeping the training curriculum up to date. Coaches, mentors, conducts one-on-one discussions and manages the performance of LS team members regarding work ethics, productivity, KPIs and career growth. Devises development plans, performance interventions, and career paths and prepares them to handle increased responsibilities. Keeps abreast of departmental morale as derived from discussions with LS staff. Maintains an atmosphere of open communication by scheduling regular group discussions with team members to illicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by LS team members. Prepares the payroll files based on his/her direct reports attendance. Ensures the timely submission of payroll files to Compensation & Benefits for the on-time and accurate crediting of salaries. Conducts interviews with applicants for LS staff positions. Assesses applicants based on skills, work attitudes, and behaviors required to ensure that the LS team comprises competent and efficient team members. Provides feedback to HR-Talent Acquisition on the outcomes of applicant interviews. Eligibility - Applicable only for TELUS CE LSS Bachelor's degree in any field. Minimum 1.5 year in TELUS International Working currently as Learning Services Learning Specialist for the last 12 month Meeting or exceeding all metrics in current role for the last 12 months No active Hints for success ( No Hints) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) Excellent verbal and written communication and active listening skills Willing to work in rotational shifts Minimum 90% attendance in last 6 months Last MI rating needs to be achieving and above If you have questions or comments about this open position write to: tii_stepup_india@telusinternational.com Equal Opportunity Employer: At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Role: We are seeking a motivated and result-driven Sales Trainer to join our dynamic team at IndiaMART. The Sales Trainer will play a key role in developing, implementing, and enhancing training programs that build the skills and capabilities of our sales force. The ideal candidate will have strong communication skills, hands-on sales experience, and the ability to train, coach, and mentor sales teams effectively. Key Responsibilities: Design, develop, and deliver engaging and effective sales training programs for new hires and existing sales employees. Conduct regular training sessions (classroom, online, and on-the-job) focused on sales techniques, product knowledge, objection handling, customer engagement, and process adherence. Monitor and assess sales performance post-training and provide ongoing coaching and support to improve individual and team performance. Collaborate with Sales Managers and Leadership to identify skill gaps and training needs, and customize programs accordingly. Develop and update training materials, including manuals, presentations, and e-learning content, ensuring the are aligned with current market trends and company objectives. Drive the adoption of best practices, sales methodologies, and company processes within the sales team. Track training effectiveness through assessments, feedback, and performance metrics, and recommend improvements as needed. Support the implementation of new sales initiatives and product launches by providing targeted training interventions. Foster a learning culture within the sales organization by motivating and encouraging continuous development. Key Skills & Qualifications: Minimum 2 years of experience in sales training, sales coaching, or a B2B sales role with a strong training component. Proven experience in B2B sales or inside sales preferred. Excellent communication, presentation, and interpersonal skills. Strong analytical skills with the ability to measure and report training effectiveness. Ability to engage and inspire a diverse sales team. Knowledge of sales methodologies, tools, and customer engagement practices. Proficiency in MS Office, and virtual training platforms. Self-motivated, result-oriented, and a team player. Why Join IndiaMART? Be part of Indias leading B2B platform with a dynamic and growth-oriented work environment. Opportunity to contribute to the development of high-performing sales teams. Competitive compensation and learning opportunities. If you are passionate about training and empowering sales professionals to achieve excellence, apply now to join the IndiaMART family.

Job Overview Assists supplier audits, resolve supplier escalations and supports strategic sourcing organization in driving incremental performance in supplier quality. Job Requirements a) Supply Base Development and Localization Support country-to-country supply base development initiatives, aligned with TE's localization strategy. Identify and qualify potential local suppliers to enhance regional supply chain resilience. Audit and release new suppliers in alignment with global, regional, and category-specific strategies to support sustaining activities and NPIs. Enable supplier success through structured onboarding, core process trainings, and compliance requirements (REACH, RoHS, PPAP, etc.). b) Supplier Partnership and Competency Enhancement Develop and implement programs to elevate supplier competencies, moving them from "develop" to "preferred" classification. Foster collaborative relationships with key suppliers to drive innovation and mutual growth. Identify and address gaps in the supply base arising from NPIs and develop sources that support TERP and project execution. c) Continuous Improvement Organize and facilitate workshops/Kaizen events with suppliers to optimize processes, reduce waste, and improve efficiency. Implement sustainable practices within the supply chain to support TE's environmental goals. Perform cross-region procurement function audits as a baseline. Support the 5 Star TEOA-P journey process. d) Contractual and Compliance Management Ensure supplier adherence to TE's policies, processes, and procedures. Collaborate with legal and procurement teams to develop and manage supplier contracts. e) Performance Measurement and Reporting Establish and monitor key performance indicators (KPIs) for supplier performance. Provide regular reports and updates to stakeholders on supplier development initiatives and outcomes. Develop, maintain, roll out, and update Competencies/Risk Mitigation Matrix. Own the supplier segmentation change process and ensure system updates based on releases and classification status. What your background should look like 1. Education Bachelors degree in Supply Chain Management, Business Administration, or related field. 2. Experience & Technical Skills 35 years of experience in supplier development or strategic procurement (adjust based on level). Strong understanding of lean manufacturing principles and continuous improvement methodologies. Excellent communication and negotiation skills. Experience in managing cross-functional and international projects. Knowledge of sustainability practices in supply chain management. Proficiency in Six Sigma, SAP, Reporting, Power BI, and MS Office. Certified Auditor. 3. Desired Skills Familiarity with TE Connectivity's products and markets. Experience in electronics or automotive industries. Proficiency in data analysis and performance metrics. Understanding of global supply chain dynamics and challenges. Knowledge of TEOA. 4. Key Competencies Strategic thinking and problem-solving. Relationship building and stakeholder management. Project management and organizational skills. Adaptability and cultural sensitivity. Innovation and continuous learning.

Job Title: Process Trainer Backend Banking Process Location: Kharadi Bypass, Pune Job Type: Full-time Key Responsibilities: Conduct training sessions for new hires and existing employees on backend banking processes. Develop training material, manuals, and SOPs to ensure process clarity. Monitor trainees’ performance during OJT (On-the-Job Training) and provide feedback. Assess training effectiveness through tests, audits, and evaluations. Coordinate with operations and quality teams to identify training needs. Ensure compliance with company policies, banking guidelines, and client requirements. Skills & Qualifications: Graduate in any stream (preferably Commerce/Finance background). Minimum 1–3 years of experience in training within a BPO (Banking/Financial Process preferred). Strong knowledge of backend banking processes (KYC, account maintenance, reconciliation, etc.). Excellent communication, presentation, and interpersonal skills. Ability to handle batches independently and deliver effective training. Key Competencies: Process knowledge and attention to detail Good analytical and problem-solving skills Adaptability and patience with trainees Time management and organizational skills Intrested candidates to apply directly or can go walkin fo interview

Job Summary We are seeking a dynamic and motivated Corporate Trainer to join our team at Kalamandir Jewellers. This role involves planning, delivering, and evaluating engaging training sessions for our staff across all branches. The ideal candidate will play a key role in enhancing the skills, knowledge, and performance of employees to support the companys operational goals. Key Responsibilities Conduct structured training sessions for new and existing staff members across all branches. Design, update, and continuously improve training materials and programs based on business needs. Identify training needs by collaborating with department heads and analyzing performance trends. Utilize a variety of instructional techniques to deliver impactful sessions (e.g., presentations, workshops, role-play). Evaluate training effectiveness through feedback, assessments, and performance results. Maintain detailed records of training activities, attendance, and outcomes. Act as a point of contact for all training-related queries and support. Ensure consistency in training delivery across multiple locations and departments. Qualifications and Skills Proven skills in Training and Development Strong Communication and Presentation abilities Demonstrated Leadership and Team Management capabilities Ability to travel and work on-site at all branches as required Self-motivated with a proactive and professional approach Prior experience in the retail or jewellery sector is a plus Why Join Us? Be a part of Indias leading retail jewellery brand with a strong legacy and nationwide presence. Gain Pan India knowledge and exposure to diverse retail environments. Collaborate and learn from multiple industry experts across departments. Develop professionally in a culture that values growth, learning, and innovation. Work with a passionate team committed to excellence and customer satisfaction. ONLY FEMALES CAN APPLY FOR THIS JOB

Job Description: We are looking for an Assistant Training Manager to oversee training for multiple BPO processes, including BFSI and Non-BFSI . The role involves managing New Hire Training (NHT), transition batches, and team performance. Responsibilities: Training Management: Lead training for multiple LOBs, ensure timely NHT and transition batch planning. Team Supervision: Oversee trainers, ensuring quality delivery and performance. Training Development: Create and update training content, and facilitate training sessions. Performance Tracking: Monitor training progress, conduct assessments, and provide feedback. Continuous Improvement: Identify areas to improve training effectiveness and team performance. Requirements: Experience: 5-10 years in training management, preferably in BPO with BFSI and Non-BFSI processes. Skills: Strong leadership, communication, and problem-solving abilities. Knowledge: Familiar with NHT, transition planning, and adult learning techniques. Qualification: Bachelors degree or HSC. Location: Airoli Navi Mumbai

for any queries call on-9354498578 or mail resume on- AP00841743@techMahindra.com Key Responsibilities: Strategic Program Development: Design and deliver specialized, complex quality training incorporating advanced instructional design. Develop and update training materials, presentations, and manuals on quality standards, practices, and tools. Quality & Performance Optimization: Establish training quality control measures. Analyze training impact and optimize training for improved performance. Evaluate the effectiveness of training programs through tests, quizzes, and practical assessments. Reporting & Collaboration: Generate reports for management on training outcomes. Collaborate with cross-functional teams and stakeholders to ensure training alignment. Team Development & Mentoring: Coach trainers, cultivate talent, and foster a positive learning environment. Provide constructive feedback to trainees and suggest areas for improvement. Continuous Improvement: Work closely with management to identify knowledge gaps and areas for training improvement. Recommend updates to training processes and materials based on feedback and performance metrics. Training Delivery: Conduct onboarding and ongoing training for new and existing employees on quality-related topics. Deliver training in various formats, including classroom, workshops, and e-learning. Education: Any graduate, or related field. Advanced quality/instructional design certifications preferred Experience: 7+ years in training, with a focus on quality management. Proven experience leading training teams. Skills: Strong leadership and team management skills. Expertise in quality control and instructional design. Excellent communication and presentation skills. Strategic planning and program development. Personal Attributes: Strategic and innovative. Focused on continuous improvement. Strong mentoring and relationship-building abilities. High integrity and professionalism. Working Conditions: Full-time, office-based. Ability to conduct training in classroom/operational settings.

The Quality Analyst is responsible for monitoring and improving the quality of products or services by identifying defects, ensuring compliance with standards, and recommending process improvements. Required Candidate profile Overall minimum 4year experince required, Graduation mandatory Key Skills - QA, Call monitoring, call audit,

Key Skills: Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills. Skills: Coaching and Feedback. Skills: Proficient in MS ExcelSkills: Content Development. Skills: Instructional Design Skills (a good-to-have skill) Responsibilities: Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness. Interviewing new hires. Regular and continuous touch base with floor and trainees to map improvement.

Job Title: TM Trainer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role: Creating training materials and License to Operate (LTO) frameworks for AML TM Analyst Providing training to the newly onboard & existing AML TM analysts Provide ongoing training and continuous knowledge sharing with the analysts on the team Support in resolving the issues raised by AML TM analysts and escalations by stakeholders & clients Keeping yourself abreast about latest changes in AML policies and implementation of knowledge across different entity types – Corp, NBFI, Funds, Trusts, SPVs etc Helping the AML TM Operations Leader in creating processes, in accordance with policies, to ensure that we meet rigorous TM standards whilst building efficiency where possible Ensure standard processes, role and responsibilities, of the AML TM training batches while meeting / exceeding SLAs/KPIs for the Training function Support consistent performance management practices for a team in training Deliver training road map & execute the same on time, on budget, with exceptional quality under tight deadlines & minimal supervision Coach staff on the evaluation of client AML TM reputational risk, including the identification of key issues and related mitigates, conducting independent research, verifying appropriate risk profile, and making independent risk assessment recommendations Your Profile: Minimum 8-12 years related banking, compliance, audit experience with a minimum of 5-9 years specific experience in running, facilitating and imparting AML TM trainings that pertain to on-boarding of clients according to relevant AML TM legislations across NA, EU & APAC jurisdictions CAMS certification & any industry recognized AML TM Trainer certification will be a plus Exceptional command over spoken and written English University graduate / postgraduate Proven yourself as an exceptional trainer with presentation skills in the Anti Financial Crime field Maniacal focus on quality and customer service Proven record of managing various stakeholders (Internal as well as external) to get things done Comprehensive knowledge & understanding of regulatory regimes such as AMLD, MiFID, FATCA & EMIR Maintain a working knowledge of anti-money laundering related requirements including BSA, USA Patriot Act, OFAC, SEC, FINRA, and other applicable US, UK, EMEA and International regulations Actively engage in the identification of potential process shortcomings or required enhancements Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem

Key Responsibilities: Design, implement, and manage training programs for new hires and existing employees Conduct training needs analysis and identify skill gaps Develop training content, modules, and assessments tailored to process requirements Lead a team of trainers and oversee end-to-end training operations Ensure training effectiveness through feedback, assessments, and performance tracking Collaborate with operations, quality, and HR teams to align training strategies Drive continuous improvement initiatives in training methodology and delivery Manage transition and process-specific training for new business or client onboarding Candidate Profile: 8 to 13 years of experience in training within the BPO/ITES sector Proven experience in handling training for international voice/chat processes Strong leadership and team management skills Excellent communication, facilitation, and presentation abilities Exposure to training tools, LMS platforms, and content design tools Ability to work in a fast-paced, deadline-driven environment Open to working from office and flexible with shifts if required

Key Responsibilities: Design, implement, and manage training programs for new hires and existing employees Conduct training needs analysis and identify skill gaps Develop training content, modules, and assessments tailored to process requirements Lead a team of trainers and oversee end-to-end training operations Ensure training effectiveness through feedback, assessments, and performance tracking Collaborate with operations, quality, and HR teams to align training strategies Drive continuous improvement initiatives in training methodology and delivery Manage transition and process-specific training for new business or client onboarding Candidate Profile: 8 to 13 years of experience in training within the BPO/ITES sector Proven experience in handling training for international voice/chat processes Strong leadership and team management skills Excellent communication, facilitation, and presentation abilities Exposure to training tools, LMS platforms, and content design tools Ability to work in a fast-paced, deadline-driven environment Open to working from office and flexible with shifts if required

How to Apply: Interested candidates can send their resume to careers@itm.edu with the subject line: Application for Program Specialist Trainer. Perks & Benefits: Provident Fund (PF) & Gratuity Mediclaim Insurance 36 Paid Leaves per year Flexible & Supportive Work Environment Career Growth in EdTech & Training Industry Job Description: About the Role: ITM is hiring 2 dynamic and passionate trainers to join our Program Specialist team. In this full-time role, you will be conducting engaging and inspiring introductory workshops across Tier 1 and Tier 2 cities in India. If you love teaching, traveling, and motivating young minds this role is for you! Requirements: Excellent command of English (spoken and written) Strong public speaking, presentation, and interpersonal skills Confident, energetic, and passionate about teaching and mentoring Willingness to travel extensively (2025 days/month) Prior training/facilitation/public speaking experience is a strong advantage Bachelors degree or higher in any field (education-related fields preferred) Key Responsibilities: Conduct interactive and high-energy workshops in colleges and institutions across India Engage students through public speaking, storytelling, and dynamic facilitation Represent ITM as the face of its outreach and training programs Collaborate with the central team for training design, logistics, and impact measurement Ensure effective communication and feedback from each session conducted

Hiring For Domestic BPO Trainer Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Rotational Shifts/ Rotational Off Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: sanjna.sandhu@skywaysolution.in or call:7696616371 HR Sanjna Sandhu

OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers. JOB ROLE: Training : Training Need Identification and Analysis; customization of Training Methodology Preparation of Monthly Training Calendar Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man-days On the job training to the front - end employees Plan and deliver induction to new hires on bi-monthly basis Plan and deliver new hires training program on bi-monthly basis Plan and deliver existing employees training program Plan and conduct on the job training in SAP/BOT as per business requirements Plan and co-ordinate the new business initiatives of the company Act as counsellor for handholding of employees HR : Coordinate with HR To receive the list of new joinees eligible for induction and new hire training as per the training calendar To submit the attendance of trainees undergoing induction and new hire training To track three monthly assessments of trainees and carry out counselling whenever required To help solve issues related to attendance, ID card, uniformity. Budget & MIS : Generate and maintain training related employee database Prepare and report fortnightly Training plan and MIS both for supervisor(s)and frontline associate(s) to the Training coordinator Record actual monthly training expenditure in training MIS Operations & Customer Service : Encourage and direct supervisors for collecting customer feedback forms Collect relevant issues during branch visit and coordinate with concerned in operations for solutions Liaison with the concerned in operations to deliver operations modules during New hire training Skill Set : The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry. Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees. This job will require travelling within the region across retail/hospital based pharmacies for on the job training purpose. Work Week: Mon – Sat (6 days/week) Work Timings: General Day Shift About Company: Apollo Pharmacy is a leading retail chain of Pharmacy and is a unit of - Apollo Pharmacies Ltd. - Asia's largest healthcare group. Our growing Retail Pharmacy network touches lives across the length and breadth of India. Accredited with - International Quality Certification, with over 40 years of retailing experience, customer-focused service and brand value our network spans out to over 7300+ retail pharmacies through which we have been serving our customers for their healthcare needs 24x7.

Role Overview: We are seeking a skilled and motivated individual contributor to join our team as a Finance & Accounts Trainer specializing in the Record to Report domain. The role involves designing, delivering, and evaluating training programs, managing knowledge content, and supporting continuous learning initiatives with minimal supervision. Key Responsibilities: • Design, develop, and deliver technical and non-technical learning programs. • Conduct classroom/workshop training sessions for new hires and existing employees in the Finance and Accounting domain. • Lead domain-specific training in Record to Report processes. • Create and update instructional content and training materials. • Govern and maintain the Knowledge Management System (KMS) by creating and updating content. • Conduct Train-the-Trainer programs for onboarding new trainers. • Assess training needs through surveys, interviews, and consultations with stakeholders. • Develop instructional materials such as manuals, handouts, and visual aids. • Evaluate training effectiveness and recommend improvements based on feedback and performance metrics. Educational Qualifications: • Graduate/Postgraduate in Commerce (B.Com) or MBA in Finance or an equivalent qualification. Required Knowledge & Skills: • Strong foundational knowledge in Accounts and Finance (Record to Report). • Proficiency in MS Office applications (Word, Excel, PowerPoint) for instructional content development. • Experience with ERP platforms such as SAP or Oracle Financials. • Minimum 3 years of experience as a trainer/facilitator in the Finance and Accounts domain. • Proven ability to deliver effective training sessions to diverse audiences NOTE: Please apply only who are immediate joiners and comfortable with night shifts.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 3-5 Years.

The purpose of this role is to deliver analysis inline with client business objectives, goals, and to maintain, develop and exceed client performance targets. Job Description: Understands the client needs in specific. Ensures crisp communication with clients and work as an interface between team members and client counterpart. Discusses issues related to questionnaires with clients and suggest solutions for the same Uses specialised knowledge of market research tools / programming languages to understand the client requirements and build surveys/ deliver data tables as per the requirement with required quality and productivity levels Reviews project requirements and executes projects, under the direction of senior team members, per requirements by following the guidelines and deploying the tools/systems as applicable Creates and follows work allocation schedule and project plan

Location : Kolkata Department : Training & Development Industry : BPO / Call Center / Telecom / Customer Service Employment Type : Full-time Job Summary: We are hiring an experienced and dynamic Training Manager to lead the training function for our BPO/Telecom processes in Kolkata . The ideal candidate will be responsible for managing end-to-end training lifecycle from New Hire Training (NHT) to On-the-Job Training (OJT) and refresher sessions. You will work closely with operations and quality teams to enhance agent performance and ensure alignment with business goals. Key Responsibilities : Design, develop, and deliver training programs for voice and non-voice telecom BPO processes. Conduct Training Needs Analysis (TNA) in coordination with operations and quality teams. Oversee New Hire Training (NHT), Onboarding, and OJT processes. Track and evaluate training effectiveness through assessments, certification, and performance metrics. Coach and develop trainers and team leads for consistent delivery and performance improvement. Create and maintain training materials, SOPs, and product/process documentation. Coordinate with clients for process updates, training feedback, and certification. Monitor and report key training metrics (attrition during training, certification rate, post-training performance). Ensure compliance with regulatory and client-specific training guidelines. Drive continuous improvement in training methodology using adult learning principles and feedback. Key Requirements : Experience : 8 years of experience in BPO training (preferably Telecom domain), with at least 2 years in a managerial or lead trainer role. Education : Graduate in any stream (Certification in training/L&D is a plus). Process Type : Telecom / Customer Support / Voice Process preferred. Skills : Strong facilitation, coaching, and communication skills. Knowledge of telecom products, billing, customer care, or tech support processes. Proficiency in MS Office, LMS tools, and reporting dashboards. Experience with quality, compliance, and call calibration. Please apply via Naukri or send your CV to faraz.anwar@cogenthubcx.ai

Responsible for Training delivery for new hires, refreshers and any ad hoc training requests Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Responsible for managing trainers and ensure 100% training governance Provide opportunities for ongoing development Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics. Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows Proactively communicate with Client on daily operational matters relating to training. Partner with operational teams to ensure that refresher training needs are identified and delivered. Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Qualifications Training delivery/management of minimum 10 years is a must Experience into AML KYC CDD and EDD Domain Good with Microsoft Office Strong with MIS reporting Strong analytical and operations management skills client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Proven work experience as a Training Manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc. Excellent communication and leadership skills Ability to plan, multi-task and manage time effectively

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are looking for a highly skilled Contact Centre Trainer (US Collections) to design, deliver, and manage training programs for our US-based collections process. The role requires in-depth knowledge of US debt collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, and state-specific laws) and proven experience in training agents in voice-based US collections . training . Key Responsibilities: Training Delivery: Conduct regular training sessions on US voice-based collections processes, tools, and legal compliance, including FDCPA and other US regulations. Onboarding: Lead onboarding and induction training for new hires in the collections team. Skill Development: Continuously assess and upskill the existing workforce to ensure top-quality interactions and compliance adherence. Should have delivered voice & accent training along with process/ product training. Training Content: Develop, update, and maintain training materials, SOPs, scripts, and compliance documentation. Call Coaching: Monitor live and recorded calls, provide actionable feedback, and coach agents for quality and compliance. Compliance Training: Ensure team is up to date on all US collection laws, including state-specific regulations and industry best practices. Performance Analysis: Track training effectiveness through assessments, call quality scores, and performance metrics. Stakeholder Coordination: Work closely with Operations, Quality, and HR teams to align training goals with business objectives. Audit Readiness: Help maintain audit-ready documentation and ensure the team adheres to required compliance frameworks. Reporting: Generate regular performance and compliance reports for internal stakeholders and clients. Desired Skills & Experience: 7-8 years of experience in US voice collections (mortgage collections preferred) Strong knowledge of US collection laws and compliance frameworks Hands-on experience as a Process Trainer / Contact Centre Trainer in BPO/collections domain Excellent communication, presentation, and coaching skills Ability to manage multiple training batches independently Willingness to work in both day & night shifts

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are looking for a highly skilled Contact Centre Trainer (US Collections) to design, deliver, and manage training programs for our US-based collections process. The role requires in-depth knowledge of US debt collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, and state-specific laws) and proven experience in training agents in voice-based US collections . training . Key Responsibilities: Training Delivery: Conduct regular training sessions on US voice-based collections processes, tools, and legal compliance, including FDCPA and other US regulations. Onboarding: Lead onboarding and induction training for new hires in the collections team. Skill Development: Continuously assess and upskill the existing workforce to ensure top-quality interactions and compliance adherence. Should have delivered voice & accent training along with process/ product training. Training Content: Develop, update, and maintain training materials, SOPs, scripts, and compliance documentation. Call Coaching: Monitor live and recorded calls, provide actionable feedback, and coach agents for quality and compliance. Compliance Training: Ensure team is up to date on all US collection laws, including state-specific regulations and industry best practices. Performance Analysis: Track training effectiveness through assessments, call quality scores, and performance metrics. Stakeholder Coordination: Work closely with Operations, Quality, and HR teams to align training goals with business objectives. Audit Readiness: Help maintain audit-ready documentation and ensure the team adheres to required compliance frameworks. Reporting: Generate regular performance and compliance reports for internal stakeholders and clients. Desired Skills & Experience: 7-8 years of experience in US voice collections (mortgage collections preferred) Strong knowledge of US collection laws and compliance frameworks Hands-on experience as a Process Trainer / Contact Centre Trainer in BPO/collections domain Excellent communication, presentation, and coaching skills Ability to manage multiple training batches independently Willingness to work in both day & night shifts

Min 2 year as a Trainer on paper overall 5-6 years Ctc - 6-6.5lpa Requirement - 4 1 Telugu 2 Malayalam 3 Kannada call me : 8447730738 suyash