978 Qc Tools Jobs

Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Must have exp in telecom process. .

Job Description : Quality Analyst Responsible for improving the quality through various process corrections and meeting the goals as required by the team through call monitoring and providing actionable insight measure the compliance against established or designed expectations of telecaller behaviour ROLES AND RESPONSIBILITIES:- Implement and monitor call recordings and performance to access functionality, reliability and quality of the sales process Should be able to lead and manage new implementation in quality process to improve metrics consistently Conduct calibration sessions with the telecallers and team leaders to ensure scoring is appropriate Audit the required number of calls for t...

Job Title: Sales Quality Assurance Specialist Location: Mumbai Department: Quality Assurance Type: Full Time Language Preference - Kannada, Malayalam ________________________________________ Job Summary: We are seeking a detail-oriented and analytical Quality Assurance Specialist to monitor and evaluate the performance of our sales team. This role ensures that sales representatives adhere to company standards, processes, and regulatory requirements while consistently delivering high-quality customer interactions. ________________________________________ Key Responsibilities: Evaluate recorded and live sales calls, emails, and CRM entries for quality and compliance. Develop and maintain QA sc...

In this role based in Chennai, you will need to have 5-7 years of experience in Quality Control and Assurance, specifically within the Aerospace Industry with FAI handling expertise. Your role will require a strong foundation in fundamental Engineering knowledge and thorough understanding of G&DT. You should be capable of guiding down the line and have a solid grasp of Quality Standard requirements such as ISO, AS, and NADCAP. Additionally, you must be proficient in PFMEA, APQP, PPAP, MSA, SPC, 5S, Kaizen, Poke Yoke, and other QC tools & approaches. Your problem-solving skills will be put to the test, utilizing methodologies like 8Ds, 5 whys, DMAIC, Ishikawa fish bone diagrams, and FMEAs. St...

Responsibilities: Lead quality initiatives Ensure compliance with ISO standards Oversee mechanical inspections Develop QC processes for aerospace products Manage QC documentation

Required Quality Analyst Experience - 1 to 5 years In Quality Analyst only from US Travel Location:- Gurgaon salary upto:- 40k ( Depends On Interviews) Night Shift SHARE CV 7991129288

Quality analyst- International process International BPO Rotational Shifts and off 5 days working

Ensures analysts meet standards for monitoring in an objective fashion all customer contact points Responsible for the quality standards set by account management and Joint Venture client Works with Operations, Training and client as consultant as well as regulator of quality issues People Management Handles and resolves resistance of the team to change as it involves conflicting views and opinions Conducts training meetings Expands training knowledge through seminars and keeping abreast of current training issues Works with Training Manager and Operations Managers to provide trend reports to address any issues that need refresher training or that be newly discovered Works with QA Team Leade...

Hi Job Seekers, Job Title: Quality Analyst Chat Process Location: Noida CTC: Up to 5 LPA Working Days: 5.5 Days (Rotational Shifts) We are looking for an experienced Quality Analyst (QA) to monitor and evaluate chat interactions to ensure high-quality customer experience and adherence to company standards. Key Roles & Responsibilities: Monitor and evaluate chat interactions to ensure compliance with quality standards, SOPs, and client guidelines Conduct regular quality audits and share detailed feedback with agents and team leaders Ensure adherence to SLAs, KPIs, and CSAT targets Maintain documentation of quality findings and action plans Assist in process improvement and best practice imple...

Interested candidate can share their resume - Jitendra.Pandey@cotiviti.com/ 7350534498 Job Description- Assistant Manager - Quality Assurance Job Title: Assistant Manager - Quality Assurance Reports to: Head of Quality Assurance/ AVP Quality Assurance Assistant Manager - Quality Assurance This position manages processes and personnel to conduct Quality Control Audits, ensure process compliance with the process specifications. This position develops effective and efficient methods, maintains documentation throughout the QA process. This Position is also responsible for developing and implementing fixes and improvements, working with their team and with others in the organization to deploy upd...

Role & responsibilities Overall, BPO Exp 4 years, 2 years as QA on paper is must. To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedback to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs ...

Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for ...

Job Title: Quality Analyst / QA Specialist (BPO Data/Call Quality - Night Shift). Experience: 2 to 3 Years. Location: Ambattur. Industry Type: BPO / KPO / Customer Service. Employment Type: Full Time, Permanent. Job Highlights: Mandatory: 2-3 Years in Quality/Assurance role in BPO Industry . Mandatory: Must be comfortable with Night Shift timings. Expertise in Data Entry Quality Monitoring and compliance. Accountable for meeting high evaluation productivity (2-3 forms/hour). Experience in conducting Internal/External Audits and managing the Rebuttal Process . Role and Responsibilities: Conduct end-to-end quality monitoring for data entry/transactional processes. Prepare comprehensive Quality...

Excellent English Speaking skills mandatory Min 5 years exp in call audit of outbound calls Good knowledge of QC tools Exp in VRM will be added advantage

Job Description : Quality Analyst RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR T...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

QC In-charge responsible for leading quality control of biopharma fluid handling components, ensuring GMP and ISO 13485 compliance through inspections, testing, documentation, team management, audits, and continuous improvement initiatives.

Role Overview: As a Quality Analyst in the Banking/Fintech Process, you will be responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards. You will work on implementing QC tools, analyzing trends, and driving improvements in CSAT and NPS scores. Your role will involve providing feedback, coaching, and training to enhance agent performance and conducting audits to identify areas for process improvement. Additionally, you will collaborate with cross-functional teams to develop action plans for quality enhancement and ensure adherence to compliance guidelines. Key Responsibilities: - Monitor and evaluate customer interactions to ensure complianc...

Quality Analyst Airoli | Inbound L2 Escalation Location: Airoli (Navi Mumbai) Shift: General Shift Offs: Rotational Process: Inbound Customer Service – L2 Escalations Job Description Conduct call audits for inbound customer service and L2 escalation calls Monitor and evaluate BQ , PKT , and overall call quality Utilize QC tools to track performance and identify gaps Provide feedback, coaching, and quality insights to improve agent performance Ensure compliance with process guidelines and quality standards Prepare quality reports and support continuous improvement initiatives Requirements Experience as a Quality Analyst in inbound customer service Strong knowledge of call auditing , BQ , PKT ...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Role & responsibilities We are seeking a highly motivated and detail-oriented Quality Control (QC) Analyst to join our team. The successful candidate will be responsible for performing routine and non-routine analytical testing on Raw materials, in-process samples, finished products, packaging materials to ensure they meet established quality standards and regulatory requirements. This role is critical to maintaining the quality and safety of our products. Key Responsibilities Analytical Testing: Perform chemical and physical testing on raw materials, intermediate products, finished goods & packaging products using a variety of analytical techniques and instrumentation (e.g., AIA, Oils, Fats...

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Urgent Hiring | Tele Quality Analyst / Call Auditor | Chennai Company: Casagrand Builder Private Limited Location: Chennai, Tamil Nadu Experience: 2 4 Years Shift: General Shift Gender Preference: Male & Female Languages Required: Tamil, Telugu, English Job Description: We are hiring an experienced Tele Quality Analyst / Call Auditor to monitor and enhance the quality performance of our telecalling team. The candidate should have strong analytical skills, call auditing expertise, and prior experience in a BPO or telemarketing environment. Key Responsibilities: Monitor inbound and outbound calls for quality and process compliance Evaluate telecaller performance on communication, call handling...

Quality Analyst - International BPO 5 Days Working Graduate Rotational Shift Quality Analyst Salary up to 6.5lpa - 7.5lpa Must have exp. as a Quality Analyst in International BPO ( Banking Domain Mandate) Location - Hyderabad / Bangalore Required Candidate profile Banking Exp Mand WhatsApp - 8750557705 (No Call) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email - qualitydemographic@gmail.com

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...