1023 Quality Monitoring Jobs - Page 12

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Record To ReportAbility to work well in a teamCommitment to qualityWritten and verbal communicationAbility to manage multiple stakeholdersAbility to meet deadlines In this role you are required to identify and assess complex problems for area of responsibilityYou will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factorsThis will require alignment to strategic direction set by senior management when establishing near-term goalsYour primary interaction will be with senior management at a client and/or within Accenture,involving matters that may require acceptance of an alternate approachSome latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignmentsYou will need to flag risks to clients and Accenture stakeholders and propose action plans where neededYou will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client valueDecisions that you make in this role will have a major day to day impact on area of responsibilityYou will be managing medium - large sized teams and/or work efforts at a client or withinAccentureYou would require transformation mindset and eye for identifying automation/processimprovement opportunities. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Business Development Executive Responsibilities: - Familiarizing yourself with all products and services offered by our company. - Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. - Attending networking activities to research and connect with prospective clients. - Maintaining meaningful relationships with existing clients to ensure that they are retained. - Suggesting upgrades or added products and services that may be of interest to clients. - Crafting business proposals and contracts to draw in more revenue from clients. - Negotiating with clients to secure the most attractive prices. - Equipping staff with the technical and social skills needed to enhance sales. - Reviewing clients' feedback and implementing necessary changes. - Remaining in tune with trends in consumption to ensure that our offerings remain relevant. Business Development Executive Requirements: - Degree in marketing, business administration, or similar. - Extensive sales experience. - Intuitive and insightful, particularly regarding human behavior. - Ability to generate revenue by identifying pain points and suggesting suitable products or services. - Professional yet affable disposition. - Neat, well-groomed appearance. - Great networking skills. - Excellent written and verbal communication. - Resourceful, with outstanding research skills. - Em>

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

JD Team Leader: Must be aware of shrinkage, attrition, AHT, NPS, CSAT,KPI,KRA,SLA, etc. Must be from BPO industry. Salary: Bangalore - 5 lpa Nagpur - 4.2 lpa Mumbai - 5-6 LPA . HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Role Details We are looking for high-performing Quality Analyst to help us meet our Quality requirements by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting training plans, and auditing calls. Overall Job Description Analysis/audits inbound/outbound calls to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams Provides structured and timely recommendations; verbal and/or written feedback to the advisors. Conduct Calibration sessions in sync with the Delivery and QA team Develop, Recommend and monitor corrective and preventive actions Identify training requirements and coaching Prepare Daily/Weekly reports Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities. Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS /Sales Support teams and sites Education and Work Experience Requirements: A keen eye for Process enhancement, with knowledge and prior experience of call audits (Process Quality & Communication) Candidates with Sales/Lead generation backgrounds preferred. The ability to identify gaps and provide inputs to improve performance. A keen eye for detail coupled with analytical and problem-solving abilities. A strong will to contribute, make positive and result-oriented changes. Good verbal and written communication skills. Knowledge of quality audit tools. Basic level knowledge of excels reporting. Education and Work Experience Requirements: Any Graduate/Post Graduate Work Experience 4-6 years of relevant experience MS office/Data Analysis experience Excellent knowledge of CRM /Finacle/Process flow/ CBS Experience in Banking Industry will be an added advantage If you possess the necessary qualifications and skills for this role, we invite you to apply for the position of Digital Sales Account Officer. We look forward to receiving your application and having the opportunity to discuss your suitability further.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: WFM (Ops).Experience: 10 YEARS.

What you'll be doing: We are seeking highly skilled Language Experts to join our AI & LLM (Large Language Model) training projects as Quality Analysts / Subject Matter Experts. You will be responsible for reviewing, validating, and refining content to ensure linguistic accuracy, cultural relevance, and adherence to project guidelines. Responsibilities such as QA- Review and evaluate AI-generated or human-written content in Gujarati / Marathi / Urdu for grammatical accuracy, tone, and context. Ensure translations, transcriptions, and prompts align with linguistic and cultural nuances. Identify and correct linguistic errors, inconsistencies, and deviations from style guidelines. Provide feedback and improvement suggestions to the content creation team. Collaborate with project managers and team members to maintain quality standards across deliverables. Maintain confidentiality and data security while handling project content. Required Skill Set- Native or near-native fluency in Gujarati(reading, writing, and speaking). Strong command of English (C1 level or above). Proven experience in content review, QA, proofreading, or linguistic projects. Excellent understanding of grammar, spelling, punctuation, and cultural nuances. Ability to work independently and meet tight deadlines. Prior experience with AI/ML, NLP, or LLM-related projects is an advantage. Preferred Qualifications- Bachelors/masters degree in Linguistics, Literature, Translation, Journalism, or related fields. Experience in language QA for digital content.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others.Experience: 1-3 Years.

Roles and Responsibilities: The role of Quality Analyst Customer Service (Chat Support), will be responsible for: Monitor and evaluate live and recorded customer service chats to assess agent performance against pre-defined quality standards (e.g., accuracy, tone, compliance, and resolution effectiveness). Develop and use QA scorecards and rubrics to consistently rate interactions. Provide constructive, data-driven feedback to agents and supervisors to improve performance and enhance customer satisfaction. Identify recurring issues, trends, and areas of opportunity to recommend training or process improvements. Collaborate with the training and operations team to align on best practices and quality expectations. Participate in calibration sessions with stakeholders to ensure scoring consistency across the QA team. Generate regular QA reports and share insights with management for strategic decision-making. Stay up-to-date with product knowledge, customer service procedures, and company policies to accurately assess interactions. Skills: Strong analytical and critical thinking skills. Excellent communication and interpersonal abilities. Proficient in using QA tools, CRM systems, and chat platforms (e.g., Zendesk, Freshdesk, Salesforce). Skilled at providing clear, actionable feedback in a supportive manner. High attention to detail and ability to maintain objectivity in evaluations. Good understanding of customer service KPIs and metrics. High level of English proficiency Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions Thrives in dynamic, high-pressure environments with frequent changes. Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Educational/Work Experience and Requirements: Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus 1-3 years of experience in Quality Analysis or Customer Service QA (chat or email support preferred). Prior experience in a contact center environment is a plus. HR Contact No. - 8147091046 rilson.dsouza@intouchcx.com (Rilson Dsouza) Exclusive Employee Benefits: Complimentary Two-Way Cab Service Hassle-free daily commute Free Meals Stay energized throughout your shift Comprehensive Health Insurance Weave got you covered PF & Other Statutory Benefits Secure your future

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Industry: Cosmetic Packaging (PET / HDPE / Glass Bottles, Jars, Caps & Closures) Position Overview We are looking for a dynamic Senior Sales Executive with strong expertise in sales and marketing within the packaging or cosmetics industry. The candidate will be responsible for driving revenue growth, managing client relationships, identifying new business opportunities, and promoting Worldites International Packaging in both domestic and international markets. Key Responsibilities Develop and execute sales & marketing strategies to achieve monthly/quarterly sales targets. Identify and acquire new clients including cosmetic brand owners, third-party manufacturers, and private label companies*. Manage and expand relationships with existing customers, ensuring high levels of client satisfaction. Promote the companys product portfolio (PET bottles, HDPE bottles, glass bottles, jars, closures) across various market segments. Conduct market research to identify emerging trends, competitor activities, and customer needs. Collaborate with the design & production team for customized packaging solutions. Represent the company at trade shows, exhibitions, and industry events. Prepare sales reports, forecasts, and performance analysis for management. Coordinate with marketing team for *digital promotions, catalogs, and brand visibility campaigns. Requirements Graduate in Marketing, Business Administration, or related field (MBA preferred). 36 years of proven sales experience in packaging / cosmetics / FMCG or related industry. Strong knowledge of packaging materials (PET, HDPE, Glass) and their applications. Excellent communication, negotiation, and presentation skills. Ability to generate leads, close deals, and manage key accounts effectively. Proficiency in MS Office, CRM tools, and digital marketing basics. Self-motivated, target-driven, and capable of working independently. Willingness to travel within India (and internationally when required). What We Offer * Competitive salary with attractive incentives/commission structure. * Opportunity to work with a fast-growing international packaging company. * Exposure to leading cosmetic brands and global packaging trends. * Career growth with leadership opportunities as the company expands. Job Type: Full-time Work Location: In person Speak with the employer +91 9092740333

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Digital Marketing. Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Skill Set: Excellent written & verbal communication skills Strong knowledge of MS Office (MS Excel & Power Point are Mandatory) Excellent Personal & Interpersonal Skills Knowledge of Quality Tools Like 5 Why's, Lean & RCA" Good Knowledge of Denial & Follow Up Pre-requisite: Thorough understanding of AR Follow Up and Denials management Should have overall 3+ years of experience in RCM Follow up Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should be expertise/worked in EPIC Host

The Monitoring and Evaluation unit supports management in measuring the outcome and impact of the programs and interventions, and using the learning to improve quality and relevance of the programs across organization. The Impact Measurement Team Leader will effectively contribute to enhance organizations understanding of the consequences of its programming, improving internal systems, and promoting evidence-based decision-making across organizations program verticals. The TL will ensure that the impact measurement produced by the unit are of high quality and can be shared internally and externally to inform decision makers. Key Responsibilities: (1) Designing framework of programme Impact measurement according to the organization's program delivery strategy of direct implementation as well as implementing with partner organisations on the ground; (2) Contribute with M&E and Impact Measurement specific technical competence to the development of Program ToCs, LFAs, developments of indictors and plan of action; (3) Support efforts to enhance organization's level M&E systems and standards by developing SoPs and technical guidelines; (4) Contribute to development of organization's program/vertical specific M&E technical guidance, tools and mechanism; (5) Sharing programme performance with the team on a regular basis and bringing out critical issues and adverse performances, if any; (6) Provide feedback regarding context changes that raise new data trends and needs assessments; (7) Provide timely and robust information to promote the dissemination of learning, better project cycle management, and facilitate evidence-based decision-making through the provision of technical analysis; (8) Programmatic course corrections are done based on study findings; (9) Sharing of programme impact with internal and external stakeholders; (10) Program and project impact are measured according to well-defined impact measurement framework; (11) Production of publishable impact measurement report both internally within organization and externally with implementing partners; (12) Coach and mentor M&E staff members to develop their skills and ensure high-quality evidence-based reporting. 4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES: Qualification: Applicant must have a Master Degree in Social Sciences or Population Sciences or Statistics or Mathematics. Experience: (1) Minimum of 12 years experience in similar CSR or NGO/INGO experience. (2) Proven leadership in impact evaluation, monitoring frameworks, and data-driven strategy development. Skills and Competencies: (1) Strong knowledge of M&E tools, techniques, and international best practices.; (2) Demonstrated ability in data analysis, report writing, and presentation of findings;? (3) Expertise in designing ToC and logical frameworks; (4) Ability to collaborate effectively with internal teams and external stakeholders.

Responsibilities: * Conduct quality checks on products and processes * Ensure compliance with industry standards and customer requirements * Monitor performance metrics and identify areas for improvement

Greeting All, We have an urgent requirement for QA-BPO Voice Process Salary-20k to 30k work location- Ghansoli Navi Mumbai Shift Timing - Day General Responsibilities: Review and analyze voice-based customer service interactions. Monitor call center quality to ensure adherence to company policies and standards. Provide detailed feedback to customer service representatives. Identify training needs and recommend improvements. Develop and implement quality standards and best practices. Compile and present quality reports to management. Collaborate with other departments to enhance customer experience. Qualifications: Bachelor's degree in a relevant field or equivalent experience. 1-3 years of experience in a call center or customer service environment. Proven track record in quality assurance or quality control. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Ability to provide constructive feedback and coaching. Attention to detail and commitment to excellence. Skills Quality Assurance Call Monitoring Customer Service Feedback Delivery Data Analysis Report Generation Communication Problem-Solving If interested call on the given number mentioned below Regards, HR Aaryan 9167243161

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Zipaworld is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others.Experience: 10 YEARS.

Urgent Hiring International BPO (Quality Specialist Customer Service | Non-IT Only) We are urgently looking for a Quality Specialist for our International BPO process in Bangalore . Key Requirements: Experience: Minimum 3 years overall in BPO is mandatory At least 1 year on paper as a Quality Analyst is mandatory Languages: Proficiency in English & Hindi (both required) Salary: Up to 5 LPA (based on experience & interview performance) Background: Customer Service (Non-IT only) Domain Preference: E-commerce Desired Skill Set & Responsibilities: Strong experience in Call Monitoring, Audits, and Calibration sessions Expertise in CSAT, AHT, Performance Improvement, and Training support Conducting counseling sessions and coaching for agents to uplift performance Ability to handle chat & voice processes (experience in both is an added advantage) Strong eye for detail, excellent analytical & feedback delivery skills Should have contributed to performance enhancement, process excellence, and quality improvements Background: Contact Centre Voice & Chat processes preferred BPO experience is absolutely mandatory. Do not apply without BPO background. Contact us immediately This is an urgent requirement: Email: pranoti.gupte@shiningstarsglobal.in Call: 7666164413 / 8657002723 Hurry up! and call us now

Job Description Section: Job Title: Call Quality Analyst Location: Multiple Locations Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis Kindly share your resume at amulyavaish@paisabazaar.com