Job Description • Collaborate closely with the sales and marketing teams to understand client requirements, identify key stakeholders, and develop tailored solutions that address specific customer needs. • Conduct in-depth technical presentations and demonstrations of our SaaS AI products and solutions to potential clients, showcasing their capabilities and benefits. • Serve as a customer advocate, providing expert guidance on how our technology can help solve their business challenges and achieve their strategic objectives. • Act as a liaison between the sales, product development, and customer success teams, providing valuable insights and feedback gathered from client interactions. • Stay informed about industry trends, emerging technologies, and competitor offerings to effectively position our solutions in the marketplace. • Collaborate with the product management team to gather customer feedback and contribute to the ongoing refinement and enhancement of our product offerings. • Confident, articulate, synthesize complex business requirements to provide optimal technical & business solutions, demonstrate business acumen and be able to drive collaboration with internal and external teams. • Create opportunities for our technology by participating in sales process, communicating value proposition, demonstration of capabilities and understanding customer needs. Independently drive technical solutioning, response and estimation on opportunities (RFI/RFPs/ proactive). Analysing customer needs, mapping it to product requirements and defining overall solution Define win strategy, lead deal commercials and overall pricing strategy Rally internal teams around common objective of providing optimal solution to customer and larger industry priorities Anchor customer conversations in the sales cycle, plan opportunity specific demo and POC. Create custom pitches and demonstrations at different deal stages to address multiple stakeholder personas from CXOs, technical and business stakeholders to end users. Liaising with Product teams and anchor strategic Proof of concepts and guided demos Identify new opportunities in strategic ongoing programs for upsell and cross-sell, doubling up as a client partner for specific accounts. Understand market needs, conceptualize and lead productized GTM solutions. Support sales account planning and account strategy initiatives. Enable product reach through active evangelization - whitepapers, blogs and participation in webinars, industry forums. Develop and maintain collaterals and templates to standardize best practices Qualifications and Key Skills: B.E./ B.Tech + MBA from leading institutions (Preferably in Comp.Sc/IT/Systems) 7 10 years of relevant experience in technology product organizations, SaaS companies or leading SIs Tech savvy with previous experience as a pre-sales architect. Sharp thinking and fast learner. Ability to quickly grasp customer requirements, conceptualize solutions and present ideas. Outstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes High degree of intellectual curiosity and ability absorb new concepts quickly Maintaining regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency, inclusive of regular business reviews. Self-starter and entrepreneurial with bias for action and experience making things happen in a fast-paced, dynamic environment. Previous exposure of B2B SaaS product models is preferred. Strong technical knowledge of broadcast workflows, OTT streaming platforms, automation, MAM and AI technologies (Preferred but not mandatory)

Responsibilities Partner with business to execute HR strategies which are focused on talent management, organizational effectiveness, workforce planning and employee engagement. The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company. A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement. A strong solution focus and comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions. Provides interpretation of organisation policies and procedures guiding managers in handling sensitive issues such as Performance Management & other employee relations matters. Provides resolution on queries & issues raised by employees in line with organisational policies & procedures. Work on Strategic Projects in diverse areas of interest with intersections leading to innovation, cross-functional leverage and contextual applications to add/unlock/create value. Work closely with the Business on each case & identify training needs & recommend those to the Business. Previously worked on various retention programs & strategies, in terms of designing, launching & complete implementation. Review and analyse talent metrics to identify trends and recommend solutions to improve performance, retention, and employee experience. Updating BU heads & Business SPOCs with reports & data on the status of the positions/ roles assigned. Qualifications & Desired Skills Degree in Human Resources Management with 4-6 years of experience, preferably in a corporate HR role. Ability to influence and partner with different levels of the organization to achieve results. Strong business and HR acumen, including strong problem-solving skills, critical thinking, and analysis. Ability to work on multiple projects/assignments High on assertiveness and project management Detail orientation, ability to read and present numbers/data/trends. Very good communication skills (verbal and written)

Roles and Responsibilities Manage employee lifecycle from hire to retire, including onboarding, offboarding, and exit processes. Coordinate with managers to ensure smooth transition of responsibilities during employee departures. Desired Candidate Profile 2-6 years of experience in HR generalist role or similar field. Excellent communication skills with ability to handle sensitive situations discreetly.

Job Title : Customer Service L1 Support Engineer Department : Application Support Location : Mumbai Reports to : Global Application Support Manager Experience Required : 2-5 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Role & responsibilities :- Act as the first line of contact for customers via phone, email, chat, or ticketing system. Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. Provide timely and accurate responses to customer queries. Escalate complex problems to higher-level support engineers (L2/L3). Log all interactions, incidents, and resolutions in the support system. Monitor system alerts and respond to critical incidents within defined SLAs. Collaborate with internal teams to ensure customer satisfaction. Follow standard procedures for proper escalation of unresolved issues. Maintain a high level of professionalism and empathy in all interactions. Contribute to the creation and maintenance of knowledge base articles. Preferred candidate profile : Bachelors degree in computer science, Engineering, or equivalent experience. 25 years of experience in a technical support/customer service role. Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. Excellent verbal and written communication skills. Ability to work in shifts and under pressure. Strong problem-solving skills and attention to detail. Willingness to learn and grow in a fast-paced environment. Good to Have: Experience with ITIL processes and ticketing systems. Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: Rotational shifts (24x7 support model). In-Office and On-site depending on business needs

ob Title: Script Writer Experience: 56 Years Location: Mumbai (Work from Office) Work Mode: Full-time, On-site (WFO) Role & responsibilities :- Write engaging and impactful scripts for branded content, OTT series, short films, digital ads, and other storytelling formats. Collaborate closely with the creative, production, and marketing teams to conceptualize and develop strong narratives. Conduct in-depth research and brainstorming to support story development and character building. Adapt content tone and style as per the platform, brand requirements, and target audience. Contribute to pitch decks, treatments, and creative proposals for clients and platforms. Ensure timely delivery of high-quality scripts that align with project goals and timelines. Revise and refine scripts based on feedback from stakeholders, directors, and producers. Preferred candidate profile 5-6 years of proven experience as a script writer in branded content, entertainment, digital media, or OTT. A strong portfolio of scripts developed for digital content, web series, brand films, or storytelling campaigns. Excellent command of language (Hindi/English or regional languages as per project needs). Strong storytelling skills with an understanding of structure, pace, emotion, and audience engagement. Ability to work under tight deadlines and handle multiple projects simultaneously. A collaborative mindset with excellent communication and presentation skills.