1023 Quality Monitoring Jobs - Page 9

The Billing Engineer will be responsible for preparing, verifying, and processing all project-related bills and invoices in accordance with the contractual terms and approved drawings/measurements The role requires strong knowledge of construction processes, BOQ analysis, and cost control to ensure timely and accurate bill checking of contractors and vendors

Assistant Manager - Quality Key Responsibilities: Lead and manage QA teams effectively Handle manpower planning and roster alignment Deliver performance reports and actionable insights using Advanced Excel Create and present impactful presentations for stakeholders Ensure quality standards are met and exceeded consistently Communicate clearly with internal teams and clients Required Skills & Qualifications: Minimum 1 year experience as Assistant Manager / Team Leader Quality in a BPO setup Strong people management and team handling skills Excellent command of MS Excel (advanced level) and PowerPoint Sharp analytical mindset and attention to detail Excellent verbal and written communication Graduate degree mandatory Comfortable with Work from Office Noida Office Location: Wyzmindz Solutions Pvt Ltd H-59 , Sector 63 Noida Behind KFC Nearest Metro Station - Noida Electronic City gate number 2

Current Designation Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- AM/TL Level Customer Satisfaction Reporting & Communication Training & Development

The job requires you to focus on growing distribution and market share in the assigned rural area of operations. You will be accountable for visibility through extensive QR and Sound box deployment and product sales. It is essential to identify and recruit a sales team (FSE) to drive business in the market effectively. Your role will involve coaching and mentoring the team, as well as quickly grasping and applying new ideas and concepts. You will be responsible for planning the market size, span, and geographies for the field sales executives. Effective communication of plans and targets to the team is crucial to minimize the expectations versus delivery gap. Monitoring quality parameters as per management guidelines and conducting audits on team acquisitions and sales are part of the responsibilities. Ensuring team members are consistently present in the market where sales and usage occur is important. Strong networking skills and willingness to travel extensively within the specified area are required. Additionally, the role involves selling cross-products to existing and new merchants, such as Merchant Loan, Personal Loan, GOLD SIP, along with merchant upgrades. A good understanding of lending products is necessary, along with the ability to train and develop allocated manpower effectively.,

As a Team Lead, your primary responsibility will be to grow distribution and market share in the assigned area of operations. You will be accountable for visibility through extensive EDC deployment and sale of the product. It will be your duty to identify and recruit a sales team to align and drive business in the market. You should possess strong coaching and mentoring skills, be a quick learner who can apply new ideas effectively. Planning the market size, span, and geographies for Field Sales Executives (FSE) will be a crucial part of your role. You must be able to communicate plans and targets to the team effectively to minimize the expectations versus delivery gap. Monitoring quality parameters as suggested by the management and conducting audits on acquisitions and sales by the team will be essential tasks for you. Ensuring team members are present in the market regularly where sales and usage occur is also a key responsibility. Having good networking capabilities and being willing to travel extensively throughout the specified area are additional requirements for this role.,

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Phillips, Prestige, and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR, and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support. The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and providing actionable insights to improve customer satisfaction and support processes. The Quality Analyst will work closely with the customer support team to develop and enforce quality standards and training programs. Key Responsibilities: Quality Monitoring - Conduct regular inspections and audits to ensure compliance with quality standards. - Develop, implement, and maintain quality assurance protocols and procedures. - Identify areas of improvement in the production process and recommend corrective actions. Data Analysis - Collect and analyze data from customer interactions to identify patterns and trends. - Prepare comprehensive reports on quality performance, highlighting key insights and areas for improvement. - Use data analysis tools to track key performance indicators (KPIs) and customer satisfaction metrics. Process Improvement - Identify gaps in customer support processes and recommend solutions to enhance service quality. - Collaborate with the customer support team to implement process improvements. - Monitor the effectiveness of implemented changes and make adjustments as necessary. Documentation - Maintain accurate records of quality evaluations, feedback sessions, and training activities. - Ensure all quality-related documentation is up-to-date and easily accessible. - Develop and maintain standard operating procedures (SOPs) for quality monitoring processes. Training and Development - Develop and deliver training programs focused on improving customer service skills and quality standards. - Conduct regular coaching sessions for support agents to address performance issues and reinforce best practices. - Stay updated with industry trends and incorporate new techniques into training programs. Customer Feedback - Analyze customer feedback and complaints to identify recurring issues and areas for improvement. - Work with the customer support team to develop action plans for addressing customer concerns. - Ensure that customer feedback is integrated into the quality assurance process. Qualifications: - Proven experience as a Quality Analyst or similar role. - Strong knowledge of quality assurance methodologies, tools, and processes. - Proficiency in data analysis & customer service software. - Excellent attention to detail and problem-solving skills. - Ability to work independently and collaboratively within a team. - Certification in quality assurance (e.g., Six Sigma) is a plus.,

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL Process QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE /KOLKATA INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Roles and Responsibilities Conduct quality control activities such as inspections, testing, and reporting to ensure compliance with project specifications and industry standards. Develop and implement quality management systems (QMS) procedures for construction projects. Collaborate with cross-functional teams to identify areas for improvement in processes and implement changes to enhance overall quality performance. Ensure accurate documentation of all quality-related activities, including test results, inspection reports, and certifications. Provide training on QA/QC principles and best practices to team members. Desired Candidate Profile 3-8 years of experience in Quality Assurance/Control or related field (QA/QC). Diploma holder in Civil or B.Tech/B.E. degree from a recognized institution. Strong understanding of ISO documentation requirements for industrial equipment/machinery manufacturing companies. Proficiency in Process Inspection, Raw Material Inspection, Sample Inspection techniques.

Customer Experience Analyst/Quality Analyst The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedback and coaching to the Team members aligned through one to ones, sessions and other coaching techniques. 3. Create and update daily reports on internal errors that arise within the account. 4. Conduct the review and analysis of data or variables that affect the customer experience, establishing areas of opportunity and/or strengths 5. Actively participate in calibrations to ensure alignment between the business 6. Be calibrated on process requirements by being a part of the internal calibration process and by completing monthly requirements of taking calls/chats. Desired Skills: 1) Bachelor's degree in any field. 2) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) 3) Excellent verbal and written communication and active listening skills 4) Should have minimum 1 year experience as a Quality analyst in International voice process

Hiring: Quality Analyst (BPO) Work from Office | 6 days working (1 rotational off) 4+ years overall exp. with min. 1 year as QA in BPO (E-commerce exp. preferred) Must be fluent in English & Hindi | Salary: 4–5 LPA (based on last drawn) Required Candidate profile Knowledge of 7QC tools, quality analysis, reporting & analytics

Technoloader is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey Developing and implementing quality control procedures Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives

Department: Internal Control Role: VR Listening Grade: E1/ E2 Designation: Assistant Manager/ Deputy Manager Location: Mumbai (Goregaon) Job Profile Listening to Voice recording as per dealer code of conduct requirements Handling and supervision of internal investigations of all reported and suspected fraud incidences, misconduct, policy / procedure breaches and timely issuance of reports. Investigate and assess alerts for potential risks. Take feedbacks from clients and maintain MIS data. Addressing clients record and ensure clients satisfaction. Delegate clients feedbacks to the Audit team. Requirement Graduate with experience of Fresher - 2 years. Proficiency with MS office especially Excel and Power point. Candidates with Kannada/ Bengali proficiency preferred. Good Communication skills (spoken & written). Well organized for preparing various MIS and follow-ups. Should be a self-starter, proactive, target oriented and a team worker. Should possess strong networking & relationship building skills. Share your updated CV on: pradeepkumar.muthukumar@kotak.com Contact no.- 8422917233

Must be from the plastic industry . Possess good knowledge of part and mold design in NX software . Monitor production processes to ensure quality standards are met. Ensure products meet functional requirements by designing molds with required features like vents or gates. Conduct research and development.

Knowledge about QC/QA of Concrete Design Mixing, Client handling, Prepare QA/QC plans , Ensure the establishment of quality procedures including time limits for inspection, , testing & other QA/QC requirements of Water Supply/LIS/Highway Projects Required Candidate profile BE Civil with 15 Yrs of exp in QA/QC activities of Water Supply, LIS & Irrigation Works, Highway and Metro Works. Should be able to co-ordinate multiple projects from Head Office, Bengaluru

Hiring !!! Quality Consultant International UK process # 5 days working, weekend off # rotational shifts ****Need good communications for this interview process # Salary In-hand - 21,300 Rs + 3500 RS extra allowance -(Total will be 24,800 Rs per month) + PF and ESIC benefits. #One side Cab facility available for night shift #Work from office, Gurugram # Eligibility- International BPO exp should be of minimum 6 months or more. People with Domestic bpo customer service or sales or email/chat experience can also apply if 1+ years of experience. Key Responsibilities: Need excellent communications for the interview process . Need to listen and check the quality of the UK calls and the parameters of the customer care agents talking to the customers on those calls. Ensure all processes align with company quality standards and procedures. Vitual Interviews Job location - Udyog vihar, Gurugram

Role & responsibilities Oversee welding quality, dimensional accuracy, surface preparation, painting, quoting thickness (DFT) and finish standards in connection with architectural metal work oriented jobs at the project site. Preferred candidate profile Experience in ISO standards implementation, with particular attention to technical specifications and contractual specifications of the clients within architectural metal fabrication and installation environments.

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested Candidates share resume on: sonam.singh1@igtsolutions.com

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst/ Call audit in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English, Hindi, Tamil & Telegu (mandatory). Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience>10 YEARS.

As a Project Executive , you will be responsible for the start to end project execution as per drawings with quality & within time. You will visit project sites daily and share DPR with all stakeholders. You will create a weekly schedule and align vendors for resource allocation. Quality monitoring as per standards and specifications. Identify issues and de-bottleneck for smooth project execution. Coordinate and manage stakeholders. What Will We Do Oversee project planning, execution, and delivery to ensure alignment with business objectives Coordinate cross-functional teams to ensure effective collaboration and resource management Monitor project timelines, budgets, and deliverables to ensure on-time completion Identify and mitigate risks to maintain project quality and minimize disruptions Communicate project progress and updates to stakeholders and senior management Requirements Degree / Diploma in Civil Engineering, Architecture, Interior Designing Eye for quality is a must Should be able to read and plan work from the schedule Must have own 2 wheeler and a valid license for site travel

Role & responsibilities We are seeking an experienced and skilled Professionals to oversee the overall operations of our hotel and restaurant. The successful candidate will be responsible for driving revenue growth, managing costs, and ensuring exceptional guest satisfaction. This is a hands-on leadership role that requires a strategic thinker with a strong operational focus. Interested candidate can what's app at 9151805156 or call between 10am to 2pm Monday to Friday. *Key Responsibilities:* 1. Hotel Operations: - Oversee the day-to-day operations of the hotel, ensuring high standards of cleanliness, maintenance, and customer service. - Manage front office, housekeeping, and maintenance teams to ensure efficient operations. - Implement and maintain quality control processes to ensure consistency and excellence. 2. Restaurant Operations - Oversee the restaurant's daily operations, including food and beverage service, kitchen operations, and customer service. - Manage restaurant staff, including servers, bartenders, and kitchen personnel. - Develop and implement menus, promotions, and events to drive revenue and increase customer satisfaction. 4. Revenue Management - Develop and implement revenue management strategies to maximize occupancy, average daily rate, and revenue per available room. - Analyse market trends, competitor activity, and customer feedback to inform revenue management decisions. 5. Customer Satisfaction - Ensure exceptional guest satisfaction through effective communication, prompt issue resolution, and proactive service recovery. - Analyse guest feedback, identify areas for improvement, and implement corrective actions. 6. Human Resources - Lead, motivate, and develop a high-performing team, including department heads, managers, and staff. - Recruit, train, and retain talented employees to ensure a skilled and engaged workforce. - Ensure compliance with HR policies, laws, and regulations. 8. Quality Assurance - Develop and implement quality assurance processes to ensure consistency and excellence in hotel and restaurant operations. - Conduct regular quality audits to identify areas for improvement. 9. Team Management - He will be responsible to manage team of 7-9 employees. - Will be managing their KRAs and KPIs Preferred candidate profile 1. Bachelor's degree in Hospitality Management, Business Administration, or a related field. 2. Minimum 10 years of experience in hotel management, with a focus on operations and revenue management. 3. Proven track record of driving revenue growth, improving customer satisfaction, and reducing costs. 4. Strong leadership and management skills, with the ability to motivate and develop a high-performing team. 5. Excellent communication, interpersonal, and problem-solving skills. 6. Ability to analyze financial data, identify trends, and make informed decisions. 7. Familiarity with hotel management software, revenue management systems, and financial management tools. Perks and benefits 1. Competitive salary and benefits package. 2. Opportunities for career growth and professional development. 3. Collaborative and dynamic work environment. 4. Recognition and rewards for outstanding performance.

1. This position is responsible for monitoring and coordinating the production and staff activities. 2. Directly responsible for managing production line employees. 3. Responsibility also involves monitoring the quality, quantity, and costs of food produced, as well as timeliness of its preparation. 4. Ensuring that production is completed before deadlines. 5. Updating the Production AM on the status of projects. 6. Candidate from Fasteners/sheet metal industry will be preferred

1. Manage and supervise all Quality Control operations from raw material to finished goods. Implement and monitor compliance with BIS, API 5L, ISO 9001, and customer-specific standards. 2. Maintain and control inspection processes for ERW pipes, galvanized products, poles, and fabricated components. 3. Ensure the calibration, upkeep, and accuracy of testing equipment such as UTM, Hardness Tester, Ultrasonic Thickness Gauge, etc. 4. Conduct routine inspections, visual checks, destructive & non-destructive testing (DT/NDT). 5. Prepare and review Quality Control Reports, Mill Test Certificates (MTCs), and Third-Party Inspection (TPI) documents.

Job Responsibilities: Team Management: Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates. Help manage team work life balance through efforts on leave planning and rostering. Communicate effectively within & with team members & escalate issues to the management for timely resolution. Continuously manage performance through timely and effective feedback and coaching. Partner with Recruiting and Training functions to help improve the quality of incoming talent. Operations & Delivery: Manage team production and conduct process Quality monitoring. Manage work assignment allocation & review of work list. Encourage & engage team members for continuous improvement / process optimization / automation ideas. Manage Business Intelligence through reports & MIS for internal / client use. Determine validity of move to client, either send back instruction to Rep or approve & move to client. Review coding review requests & quantify preventable issues. Communicate to AR, PP or Coding teams as applicable. Scenario findings to all staff for examples that were not valid coding review needs. Work with Coding on responses that can be used in appeals when coded correctly. Review denial adjustments for validity - quantify preventable issues. Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions. Review high risk/aged/ excessive incomplete action account balances. Manage up review AR findings and feedback. Create QA & Tip for week from client, payer, and account assessment scenarios. Manage Global Issues impacting team performance / client business and share inputs with Quality & Training teams. Compliance: Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to. Ensure adherence to maintaining all necessary process documentation as per the QMS.