307 Quality Monitoring Jobs - Page 9

Responsibilities: * Manage raw material procurement * Ensure quality maintenance * Oversee supply chain management & new prod dev integration *Monitor vendor performance and continuous improvement across quality, cost, and delivery metrics.

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team leaders & help them to implement -Auditing call ,Chats &Email Required Candidate profile 1. Excellent verbal, written and interpersonal English communication skills. 2. Effective listening and comprehension ability is must. 3. Experience - Call Audit, Email Audit, WhatsApp Audit Perks and benefits Day Shift & Flexible Working Hours

- Having experience in manufacturing cosmetics related products such as Cream, Lotion, Shampoo, Face Wash, Cleaner, Skincare, Nailpolis etc. - Supervising in-process quality control and managing bulk approvals and finished goods (FG) release. Required Candidate profile - Hands-on experience in instrumental and analytical testing of raw materials (RMs). Maintaining comprehensive records of quality tests, inspections, and other related activities.

Quality Inspector Inspects dimensions, visuals, NDT. Resolves quality issues. Records, monitors, and inspects materials/welds/products. Supports audits. Skills: welding, measuring tools Arc/MIG welding knowledge Edu: ITI/Diploma Exp: 0-2 yrs. Food allowance Provident fund Health insurance Office cab/shuttle Annual bonus

Hi Candidate, We are hiring for Senior Process Manager (Quality) Overall 10+ years of experience. Transitional quality experience is Must. Should be comfortable with Night Shift (US Shift - 24*7) Telecom experience is preferred. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Preferred Qualifications Any Graduate Interested Candidate Kindly share your resume on sushmita.gaikwad01@eclerx.com Thanks & Regards, Sushmita Gaikwad Associate Process Manager HR Recruitment eClerx Service Limited (Website - https://eclerx.com/) Contact No : 8788486610

We are looking for a Quality Control (QC) Engineer with a Civil Engineering background to join our team at OMR, Chennai. The ideal candidate should be detail-oriented and passionate about maintaining high-quality standards in construction projects. Key Responsibilities: Perform on-site quality inspections to ensure work aligns with project specifications and standards Conduct material testing and maintain quality records Monitor site activities and report deviations or non-conformities Coordinate with site engineers and contractors for quality compliance Assist in preparing quality assurance documentation and reports Ensure adherence to safety and regulatory standards at all stages of construction Candidate Profile: Diploma / B.E / B.Tech in Civil Engineering 6 months to 4 years of relevant experience in QC roles Solid understanding of civil construction methods and quality standards Familiarity with relevant codes and testing procedures Strong attention to detail and organizational skills Good communication and documentation skills

Job Title: SAP BODS Consultant Location: Bangalore Experience: 3-5 Years Job Description: Design, develop, and maintain ETL workflows using SAP BODS to support data migration, integration, and transformation processes. Understand and develop BODS jobs based on complex requirements. Develop pre-load and post-load data reconciliation reports. Responsible for monitoring and reporting the data migration activities including setting up Data Migration Cockpit, Data reconciliation and support necessary Data cleansing / transformation. Work with various data sources and formats to extract, transform, and load (ETL) data into target systems. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Use SAP Information Steward for data profiling, data quality monitoring, and scorecard creation. Develop and maintain SQL queries to manage, manipulate, and analyze data from different databases. Monitor and troubleshoot data loads, ensuring high performance and data accuracy. Perform data validation and quality checks to ensure data consistency and integrity across various systems. Document technical specifications, data flow diagrams, and process workflows for data integration solutions. Optimize ETL processes for performance, scalability, and efficiency. Collaborate with business stakeholders and data governance teams to enforce data quality standards and best practices. Regularly exposing data quality metrics via standard reporting mechanisms (for example, data quality scorecard or dashboard). Actively participate in the design and deployment of applications and data integration processes to ensure standards, controls and consistently high-quality data are implemented. Follow prescribed data quality methodologies to execute data quality improvement projects. Identify and quantify resources for data quality improvement projects. Design and support the development of changes to business processes. Identify and support the resolution of processes and behaviors that impact data quality. Publicize successes to further engage individuals at all levels of the organization. Key Responsibilites: Bachelors degree in a Business, Finance or IT discipline or equivalent experience 4 to 6 years of hands on experience in SAP BODS 4.x development and implementation. Experience in using SAP Information Steward 4.x for data profiling and quality monitoring. Should have hands-on experience in Data loading into SAP ECC and S4 system. Should have had experience with LSMW/LTMC/IDOC/BAPI. Strong proficiency in SQL for data querying, analysis, and troubleshooting. Solid understanding of data integration, data migration and data quality concepts and best practices. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills to work effectively with cross-functional teams. Experience with SAP / SAP S4 business processes understanding. Strong Knowledge of Data Quality dimensions and approach to establish the Data Quality metrics / Scorecards. Experience with Data Quality rule mining Strong skills using MS Excel

Jiyan Infographic is looking for Design Quality Specialist to join our dynamic team and embark on a rewarding career journey Design Team Leadership:Lead, mentor, and manage a team of designers, including graphic designers, UX/UI designers, and other design professionals Foster a collaborative and creative work environment Set clear goals and performance expectations for the team Design Strategy and Planning:Develop and communicate the design vision and strategy in alignment with the organization's goals Collaborate with stakeholders to define design project objectives, scope, and timelines Create design project plans, budgets, and resource allocations Design Quality and Standards:Establish and maintain design standards, guidelines, and best practices Ensure that design projects adhere to brand identity and quality standards Conduct regular design reviews and provide feedback for improvement Cross-functional Collaboration:Collaborate with cross-functional teams, including marketing, product development, and engineering, to align design efforts with overall product and business goals Act as a liaison between design and other departments to ensure effective communication and collaboration Project Management:Oversee the entire design project lifecycle, from concept development to final execution Monitor project progress, budgets, and timelines Identify and address project risks and challenges Design Tools and Resources:Ensure that the design team has access to the necessary tools, software, and resources Stay updated on industry trends and design technologies Recommend and implement design tools and software upgrades as needed Client and Stakeholder Engagement:Engage with clients, stakeholders, and internal teams to understand their design needs and preferences Present design concepts and proposals to clients and stakeholders Gather feedback and make necessary adjustments Performance Analysis and Reporting:Track and analyze the performance of design projects Provide regular reports to senior management on design team achievements and areas for improvement

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Greetings from Ashkom! We are hiring for the role of Construction Auditor for the well known MNC FMCG company , position based at Baddi, Himachal Pradesh . JOB DESCRIPTION Designation : Construction Auditor Location : Baddi, Himachal Pradesh Experience : 3 years prior audit experience in the field of construction or manufacturing Qualification : B.tech Roles & Responsibility: - 1. Performance Proof Need service and material.Conduct detailed audits for all scopes of these identified 3 projects based on the below control measures and the corresponding points called out in the attached audit 2. Drawing of Projects will at the site To ensure that adequate design drawings are in place before project begins execution and the funding requirements are in line with the scope and design 3. How to Bidding Progress To ensure the integrity of the bidding process for enabling best value and that manipulation within the bidding process doesnt occur. 4. Cost of Po with AE Budget and according to Estimating at the site.To ensure the right change management procedures are followed for all kind of changes faced in the project and integrity of the process is maintained. 5. Invoice and Po Term and condition Billing and as per site . To ensure invoicing happens as per PO terms and conditions and the right measures are followed including JMR for all invoicing Ensure proof of performance to the best extent possible for all materials and services To ensure that assets are safeguarded and capitalized on-time as per the right procedures Additionally verify the following points: PO and invoicing approvals as per DA matrix and Sourcing plan availability as per requirements Submit detailed report of the findings and the score of every monthly audit to leadership team within 5 days of site visit At least 3 years prior audit experience in the field of construction or manufacturing Minimum btech in civil or mechanical engineering 6. Whos Funding of this Projects(Scope of funding ) 7 .Invoice and Po Term and condition Billing and as per site . intent of the health of the current process Interested applicants can share their resume on nidhi.j.ashkom@gmail.comYou can share this among the relevant candidates. References are highly appreciated.

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers Proficient in MS Office. Excellent analytical and listening skills.

Role & responsibilities :- Develop and implement quality control procedures for all stages of production, including raw material testing, fermentation monitoring, product analysis and packaging. Conduct regular inspections and audits of the production process to ensure adherence to quality standards and SOPs. Monitor critical control points (CCPs) and take corrective actions when deviations occur. Perform routine and non-routine laboratory tests on raw materials, in-process samples, and finished products, including microbial analysis, chemical analysis and physical properties testing. Maintain accurate and detailed records of all quality control activities, including test results, inspections, and corrective actions. Prepare and review quality control reports and present findings to management. Collaborate with the production team to identify and resolve quality issues. Train production staff/casuals on quality control procedures and best practices. Ensure compliance with all relevant regulatory requirements and other applicable standards. Manage and calibrate laboratory equipment. Oversee the disposal of waste materials in accordance with environmental regulations. Assist in the development and validation of new analytical methods. Supervise and mentor QC technicians and analysts. Participate in continuous improvement initiatives to enhance product quality and process efficiency. Preferred candidate profile :- Strong understanding of biofertilizer production processes, including fermentation, formulation, and quality control testing. Proficiency in various microbiological and analytical techniques. Excellent record-keeping and documentation skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Experience with quality management systems (e.g., ISO 9001) is a plus.

Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Perks and benefits

Roles and Responsibilities Conduct regular audits to identify areas for improvement and implement corrective actions to maintain high-quality products and services. Collaborate with cross-functional teams to develop process improvements, reduce defects, and enhance customer satisfaction. Analyze data from various sources to track key performance indicators (KPIs) such as first-time right rate, defect rate, and customer complaints. Provide training and coaching to team members on quality principles, procedures, and best practices. Desired Candidate Profile 5-10 years of experience in Quality Assurance/Quality Management or related field. Effective communication skills with ability to present findings and recommendations to stakeholders. Excellent analytical skills with ability to interpret complex data sets. Current designation should be as Senior Manager Quality E-commerce experience Mandatory Work Location: Kolkata Need immediate joiners Interested candidates can apply at puja.vishwakarma@startek.com

We are HIRING!!!!! Job Summary: We are seeking a detail-oriented and experienced Quality Analyst with a strong background in the healthcare domain and voice process to monitor, evaluate, and improve the quality of inbound and outbound calls. The ideal candidate will be responsible for ensuring compliance with regulatory standards (such as HIPAA), internal quality benchmarks, and client-specific guidelines while identifying training needs and process improvement opportunities. Key Responsibilities: Monitor and evaluate voice calls (inbound and outbound) related to healthcare processes (e.g., patient support, insurance verification, prior authorization, etc.). Conduct root cause analysis for quality issues and provide actionable feedback to agents and team leads. Audit call recordings for accuracy, compliance, empathy, communication skills, and adherence to protocols. Generate and maintain QA reports and dashboards; highlight trends, recurring issues, and training opportunities. Collaborate with the training and operations teams to improve agent performance through coaching sessions and refresher training. Ensure compliance with HIPAA and other regulatory requirements during every interaction. Participate in calibration sessions with clients and internal teams to align on scoring standards. Support the development and updating of QA forms and SOPs as needed. Assist in driving continuous improvement in quality scores, customer satisfaction, and operational efficiency. Required Skills & Qualifications: Bachelors degree or equivalent; healthcare or life sciences background is preferred. 1+ years of experience in a QA role within a voice process in the healthcare/BPO/KPO industry. Strong understanding of healthcare processes (payer/provider), terminology, and US healthcare regulations (e.g., HIPAA, CMS). Exceptional communication and listening skills. Analytical mindset with attention to detail. Proficient in QA tools, MS Excel, and call monitoring software (e.g., NICE, Calabrio, Verint). Ability to provide constructive feedback and support performance improvement. Strong interpersonal skills and the ability to work cross-functionally. Preferred: Experience in auditing healthcare voice processes such as medical billing, prior authorization, or patient scheduling. Interested candidates can share their CV to Tripti- 6001395054 (Whatsapp only)

Affilienet Digital Media is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Sam Tech Datasys Pvt. Ltd. is looking for MT Trainee to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Minimum 1-3 years experience in the same industry B.Tech./Diploma Electrical/Mechanical Working experience in SAP Knowledge of CAPA, 7QC Tools Gauge use measure dimensions in Quality Call @ 8447732667 Required Candidate profile Responsible for all activity of final QC Excel is mandatory with formula document prepare in Quality 7 QC tools tsprecruiter02@gmail.com

About the team - This will be a part of Quality team What will you be doing Quality Monitoring - Evaluate customer interaction to ensure adherence to company standards and identify areas of improvement Process Improvement - Provide feedback to agents and suggest improvement in processes. Data Analysis - Analyze trends from quality audits and prepare detailed reports. Compliance - Ensure all interactions comply with the regulatory standards of the process. Feedback Mechanism - Implement a structured feedback mechanism for the continuous process requirement. Documentation - Maintain accurate records of the quality audits. What do you bring- Knowledge of quality concepts, terminology, and objectives Knowledge of MS Office, e.g., Word, Excel and Access required Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited Excellent verbal and written communication skills Proficiency in the online tools required for the position being audited Domain Expertise- consumer relations Excellent verbal and written communication abilities Dependable Critical thinking. Trained and efficient in Processing, Investigation, & Human Trafficking Proficient with reading, writing (spelling), and speaking English Team players Problem solving and analytical skills as they will be reviewing past investigations and entire files. What we offer you: At FIS, you can grow your career as far as you want to take it. Here s what else we offer: Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community A fantastic range of benefits designed to help support your lifestyle and well being

PS :- We are not looking at QA Tester profile or anyone into Manual/Automation Testing QA Analyst(Remote) - Bangalore Location - Remote (Bangalore) Years of experience - 1 to 4 years Mandatory Experience - Strong experience working on Advanced Excel - Must have experience working on the 7QC Tools - Knowledge about Six Sigma What You'll Be Doing 1. The primary task of the quality analyst is transaction monitoring and providing actionable insights. 2. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. 3. Participate in team huddles and share updates and best practices. 4. Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. 5. Provide actionable data to various internal support groups. 6. Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations. 7. Create & maintain accurate database for audits and other analysis. 8. Publishing weekly/monthly reports based on the audits performed for the mentioned tenure. 9. Participate in design of call monitoring formats and quality standards. 10. Compile and track performance at team and individual level Note:- This is a remote support role however the Final Interview & Induction is offline (in-person from Bangalore). You should be available in person for any Business Meeting as and when required in Bangalore

Roles and Responsibilities Ensure quality control processes are followed at site by conducting regular audits and inspections. Conduct FMEAs, process risk analysis, and root cause analysis to identify areas for improvement. Implement Total Productive Maintenance (TPM) principles to reduce downtime and improve equipment reliability. Develop and maintain quality procedures, work instructions, and documentation according to IATF standards. Collaborate with cross-functional teams to resolve quality issues related to paint shop operations. Desired Candidate Profile Strong knowledge of quality tools like SPC, MSA, 7QC tools etc., preparation of PPAP documents. 3-4 years of experience in a similar role within the Paints industry. B.Tech/B.E. degree in relevant field Paint Technology.

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pooja M - 7869304456, poojam3@hexaware.com

Job Purpose To supervise daily operations and personnel aiming for maximum efficiency and cost effectiveness. To ensure that technology is utilized to a maximum for process improvement and that teams are well-organized and productive. Key Responsibilities Functional Responsibilities Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Job Requirements Qualifications Graduate / Post Graduate Experience 7-10 Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Functional Competencies Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Outbound Sales Contact Centre Management and Operations Management Experience with automation of processes through tech integration Behavioral Competencies Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills

Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.