1023 Quality Monitoring Jobs - Page 13

Qualifications & Experience Diploma in Engineering (Mechanical/Automobile/Production preferred) Minimum 4 years of experience in Quality or Supply Chain functions, preferably in an automotive or manufacturing environment Hands-on experience with quality tools such as 8D, root cause analysis, and inspection reporting Knowledge & Competencies Strong communication and coordination skills Good understanding of automotive quality systems and supply chain operations Ability to manage multiple stakeholders including suppliers and OEM customers. Proficiency in MS Office (Excel, Word, PowerPoint) Detail-oriented with strong documentation and reporting skills. Flexible and willing to work in Matrix organisation structure. Soft Skills Capable to work in team and independently too. Good oral and written communication skills, including the ability to write technical reports. Prompt in planning, review & reportingRole & responsibilities Act as the first point of contact for all quality-related issues raised by internal teams or OEMs. Coordinate directly with suppliers in the event of part rejection or quality concern. Collect, verify, and maintain all relevant quality documentation such as: Inspection Reports 8D Reports Containment or Corrective Action Plans Support both supply models: Parts received and dispatched from the warehouse. Direct dispatch of parts by suppliers to OEMs Ensure proper documentation and follow-up for each reported issue. Provide weekly/monthly summaries and updates as required. Key responsibilities Customer Trouble report sharing with customer. Internal trouble report sharing with customer. Quality alert 4M control report Ship back arrangements. Import & export replacements. Import damage shipment verification. Rejection collection & ERP booking NG stock control & report Sorting (Instruct WH / 3rd party) Colour parts inspection. Quality monthly inspection reports Conflict of minerals

The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in processes and recommend corrective actions. Ensure compliance with company policies, industry standards, and regulatory requirements. Collaborate with cross-functional teams to improve workflows and efficiency. Data Analysis & Reporting: Collect, analyse, and report quality metrics to identify trends and insights. Develop dashboards and reports for management and stakeholders. Conduct root cause analysis for recurring issues and suggest corrective measures. Training & Feedback: Provide constructive feedback and coaching to employees to enhance quality standards. Assist in training sessions to ensure process adherence and continuous improvement. Develop training materials and conduct refresher sessions as required. Customer Experience & Satisfaction: Monitor customer feedback and complaints to improve service delivery. Work with teams to implement solutions that enhance customer satisfaction. Ensure that customer service representatives meet defined performance benchmarks. Key Skills & Qualifications: Bachelors degree in a relevant field (e.g., Business, Engineering, or related discipline). 2+ years of experience in a Quality Analyst role or similar. Strong analytical and problem-solving skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with quality monitoring tools and reporting platforms. Knowledge of Six Sigma, Lean, or other quality management methodologies is a plus. Excellent communication, coaching, and feedback skills. Ability to work independently and in a team-oriented environment. Preferred Qualifications: Experience in a BPO, customer service, or IT environment.

Responsibilities: * Conduct quality inspections and checks * Ensure compliance with QC procedures * Analyze product quality through audits and monitoring * Manage quality processes and standards

Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for Leads. Identify errors, gaps, and opportunities in sales communication. Quality Monitoring & Scoring Develop and maintain QA scorecards. Audit calls against predefined checklists and KPIs (compliance, pitch, objection handling, closing skills, etc.). Provide weekly/monthly reports to management. Feedback & Coaching Share constructive feedback with sales reps and team leads. Track recurring errors and recommend corrective actions. Support training and refreshers based on audit findings. Process Compliance Ensure sales reps follow company SOPs, pitch flow, and compliance policies. Monitor DND, refund, and cancellation handling adherence. Continuous Improvement Collaborate with sales managers to improve call scripts and rebuttals. Recommend process improvements based on customer insights. Track impact of QA interventions on sales conversions. Key Skills & Competencies: Strong understanding of sales process & customer handling. Excellent listening, observation, and analytical skills. Strong written & verbal communication (English). Ability to give constructive feedback without bias. Proficiency in MS Excel for reports & audit. Experience with CRM, dialer systems, and QA monitoring tools (preferred). Qualifications & Experience: Graduate in any stream 24 years of experience in sales quality monitoring, QA, or sales coaching. Prior experience in /Telecom/BPO sales is a plus. KPIs (Key Performance Indicators): % of calls audited per week/month. Accuracy of QA scores vs sales performance. Reduction in repeat errors by BDRs. Improvement in sales conversion rates linked to QA inputs. SLA compliance for feedback turnaround time.

Key Responsibilities: Monitor and evaluate calls, chats, and emails to assess agent performance against quality parameters. Identify process gaps and training needs by analyzing call quality and customer feedback. Share regular feedback with agents and team leads to improve performance and customer satisfaction. Maintain quality reports, scorecards, and dashboards. Work closely with the training and operations teams to implement process improvements. Conduct RCA (Root Cause Analysis) for quality failures and suggest corrective actions. Assist in designing quality checklists and quality frameworks. Ensure compliance with organizational and client-specific quality standards.

Hiring Now: Quality Analyst & Sales Aagents both for International BPO Must have 01 Yr. International BPO Experience Salary up to 35K + Incentives Location: Gurgaon | 5 Days Working | Free Cab & Meals Contact Fatima: 9990683423 Perks and benefits Both side cab and meals

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information Systems(Maps).Experience5-8 Years.

Domestic BPO Hiring Immediately !! 1.Assistant manager 2. Team Leader 3. Quality Analyst 4. Trainer Must have on paper BPO experience, Sales Experience a plus Share Resume on Whatsapp at 9821100796

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 Days working, 2 days rotational off Interested candidates reach out to: Pavithras19@hexaware.com/9626261016 SobanV@hexaware.com/8056741915 NandhiniA1@hexaware.com/7358342513

Min 3 years exp in BPO Min 1 year as QA Exp into Ecommerce account will be added advantage Knowledge of TNA/ TNI/BQ management /Quartile management /Call Quality Analysis /Performance improvement 6 days working CTC upto 5 LPA call Darshika 9625360104

Key Responsibilities: Maintain and develop internal quality standards. Assess interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Recommend process improvements based on call evaluations and audit findings. Analyse all sales KPIs and how the team performance affects those KPIs. Participate calibration session to maintain consistency in internal evaluations. Map the need for training and onboarding programs and initiate these projects with complete ownership of closure. Create reports that reflect agent performance. Identify and resolve issues in the telesales workflow to enhance overall performance. Competencies / skills required: Strong knowledge of quality assurance tools, methods, and concepts applicable to telesales. Sound knowledge of call centre tech solutions and softwares Familiarity with relevant standards and industry best practices in telesales. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Attention to detail and ability to work independently. Relevant certifications in quality assurance or related fields are a plus Experience & Desired Qualifications required: 4-5 years of experience in Quality Assurance Specialist or in a similar role within a Telesales environment. Work experience in industries: Hospitality, Travel/ Hotel/ Tourism is preferred Interested candidate can share their Cv on ananthakrishna.276@mahindraholidays.com

About the Role At Total Environment, we are committed to delivering homes of exceptional quality and craftsmanship. We are looking for a Quality Control Engineer Civil to join our team and ensure that our projects meet the highest standards of safety, durability, and finish. This role is ideal for someone who takes pride in detail, has strong technical knowledge in civil engineering, and is passionate about improving the quality of construction at every stage. Key Responsibilities Material Inspection & Testing : Conduct regular inspections and tests on concrete, steel, aggregates, and other civil materials to ensure compliance with standards. Workmanship Inspection : Monitor the quality of work carried out by contractors and subcontractors, ensuring adherence to specifications and best practices. Quality Management System (QMS) : Implement and maintain quality processes, procedures, and documentation across assigned sites. Defect Identification & Rectification : Identify non-conformities in civil works and work with the project team to ensure timely corrective action. Documentation & Reporting : Maintain inspection and testing records, and prepare regular quality reports for project stakeholders. Training & Guidance : Provide on-site training and technical guidance to site teams on quality standards and procedures. Quality Assessments : Conduct assessments of civil construction processes to drive continuous improvement. Desired Candidate Profile Diploma/Degree in Civil Engineering . 3-8 years of experience in Quality Control/QA-QC for real estate or building construction projects. Strong knowledge of construction materials testing and quality standards . Experience in implementing and maintaining QMS at project sites. Excellent documentation, reporting, and communication skills. Ability to collaborate with site teams and drive adherence to quality practices. What We Offer Opportunity to work with one of Indias most admired design & real estate brands. Exposure to innovative, sustainable, and high-quality construction practices . A collaborative environment that values craftsmanship, attention to detail, and professional growth . If you’re passionate about ensuring quality in civil construction and want to build homes that truly make a difference, we’d love to hear from you. If you are interested, kindly send your CV to : diksha.mishra@total-environment.com

About the Role At Total Environment, we are committed to building homes that combine design, sustainability, and superior craftsmanship. We are looking for a Quality Control Engineer MEP to ensure the quality of Mechanical, Electrical, Plumbing (MEP), HVAC, and Fire Protection Systems across our projects. This role is ideal for professionals with strong technical knowledge in MEP systems who are passionate about ensuring compliance, precision, and excellence in execution. Key Responsibilities Material Inspection & Testing : Conduct inspections and tests of MEP materials (HVAC, electrical, plumbing, FPS) to verify compliance with approved makes/brands, technical specifications, and quality standards. Workmanship Inspection : Monitor and assess MEP work executed by contractors and subcontractors to ensure adherence to specifications and best practices. Quality Inspection Protocol (QIP) : Implement and oversee quality inspection protocols for MEP works on assigned projects. Defect Identification & Rectification : Identify non-conformities in MEP installations and collaborate with site teams to implement corrective actions. Documentation & Reporting : Maintain accurate inspection and test records, and prepare regular reports on MEP quality performance. Training & Guidance : Provide on-site training and technical guidance to construction personnel on MEP quality requirements. Quality Assessments : Conduct regular quality assessments of MEP systems and construction processes. Desired Candidate Profile Diploma/Degree in Mechanical, Electrical, or related Engineering discipline . 3-8 years of experience in QA/QC MEP within real estate or building construction projects. Hands-on knowledge of HVAC, Electrical, Plumbing, and Fire Protection Systems . Strong understanding of MEP material specifications, standards, and testing methods . Experience in implementing quality inspection protocols (QIP) at project sites. Excellent documentation, reporting, and communication skills. What We Offer Opportunity to work with one of India’s most admired design & real estate brands. Exposure to innovative, sustainable, and high-quality MEP practices . A collaborative environment that values craftsmanship, technical excellence, and professional growth . If you’re passionate about ensuring quality in MEP systems and want to contribute to creating world-class living spaces, we’d love to connect with you. If you are interested, kindly send your CV to : diksha.mishra@total-environment.com With a subject line : Quality Control MEP

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Info. Systems(Car support). Experience: 8-10 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Financial Planning & Analysis. Experience: 8-10 Years.

Job description PURPOSE OF THE POSITION The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes. The QA monitors work quality, provides actionable feedback, and partners with operations and training teams to drive performance improvements and reduce error rates. This role serves as a key checkpoint in the quality lifecycleensuring claims are handled accurately and efficiently, supporting timely revenue recovery for our clients. RESPONSIBILITIES Quality Assurance & Performance Monitoring Audit a daily sample of billers' case transcripts. Document audit results in a standardized tracker and ensure completeness and consistency of findings. Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers. Collaborate with TLs and Trainers to align on recurring issues and plan targeted coaching or refresher training sessions. Support calibration sessions to maintain scoring alignment with client and operational leads. Provide clear and structured feedback to specialists based on audit results. Handle QA-related inquiries, audit appeals, validate audit logic, and update feedback if necessary. Reporting & Insights Generate and analyze daily, weekly, or ad hoc QA reports to provide insights on team quality trends and process bottlenecks. Flag outliers, productivity-to-quality gaps, and compliance risks in collaboration with Operations and Training. Prepare QA summaries for client-facing decks and internal reviews as needed. Cross-Functional Collaboration Partner with Trainers and Operations to conduct joint root cause analysis and process refinement. Participate in internal syncs, updates, or policy briefings to stay aligned with client expectations. Support internal and external calibration sessions and provide QA representation in client or compliance reviews. JOB REQUIREMENT Fluent in English (C1 level or above), with strong communication and leadership skills. Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Be detail-oriented with strong analytical skills; Proficient skills with MS Office and Google Drive. Minimum of 1 year experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role (external candidate). In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA). Strong analytical, decision-making, and problem-solving skills. Comfortable using billing systems, claim portals, and productivity monitoring tools. Ability to thrive in a fast-paced, client-driven environment. Able to work on Holidays is preferable. Share your cv at sreeparna@gearinc.com Call us -6290977896

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location - Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

Senior Quality Control Engineer Do you want to be part of a dynamic and innovative engineering team that produces high-quality products and processes? If yes, you might be interested in the Senior Quality Control Engineer role. As a Senior Quality Control Engineer, you will oversee and implement quality control procedures, conduct inspections, and provide technical expertise to improve product quality. You will also work closely with cross-functional teans to ensure that quality requirements are met throughout the entire product lifecycle. This role requires strong technical, analytical, and communication skills, as well as a thorough knowledge of quality standards and best practices. Senior Quality Control Engineer Responsibilities 1. Develop and implement quality control procedures and standards to ensure products meet or exceed customer expectations. 2. Conduct thorough inspections and tests on raw materials, components, and final products to identify any defects or deviations from specifications. 3. Collaborate with cross-functional teams, including production, engineering, and supply chain, to address quality issues and implement corrective actions. 4. Lead root cause analysis investigations for quality issues and implement preventive measures to minimize risks of recurrence. 5. Monitor and analyze quality performance metrics to identify trends and areas for improvement. Prepare reports and present findings to management. 6. Design and maintain quality documentation, including inspection procedures, work instructions, and quality control plans. 7. Provide technical guidance and support to production teams to ensure adherence to quality control standards and processes. 8. Train and mentor junior quality control engineers to develop their skills and knowledge. 9. Stay updated on industry trends, new technologies, and regulatory requirements related to quality control to continuously improve processes and procedures. 10.Collaborate with suppliers and contractors to ensure quality requirements are met for outsourced products and services. Senior Quality Control Engineer Required Skills 1. In-depth knowledge of quality control principles, methodologies, and tools. 2. Proficient in conducting inspections and tests using various measurement tools and equipment. 3. Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and suppliers. 4. Knowledge of industry standards and regulatory requirements related to quality control. 5. Strong leadership and mentoring skills to guide and develop junior engineers. 6. Familiarity with quality management systems and documentation. Required Qualifications 1. Bachelor's degree in Engineering or a related field. 2. Proven experience as a Quality Control Engineer or a similar role, preferably in a manufacturing or production environment. 3. Strong knowledge of ISO 9001 and other relevant quality management system standards. 4. Experience with lean manufacturing principles and continuous improvement methodologies. 5. Proficient in using quality control tools and techniques, such as root cause analysis, failure modes and effects analysis (FMEA), and statistical process control (SPC) 6. Familiarity with Six Sigma methodologies and tools is a plus. 7. Strong knowledge of manufacturing processes and techniques. 8. Excellent problem-solving and decision-making abilities. 9.Strong organizational and time management skills.

Lead overall raw materials, product lab tests process and the present the results in a right format and time. Perform the validation tests for new test methods. Regularly evaluate market samples and maintain proper records for the same. Required Candidate profile Providing coaching to quality personnel on quality systems Observing customer specifications by monitoring QC of finished products. Developing, implementing, and maintaining the Quality Management

The job involves preparing documentation for FDA, MDR, ISO, CE, GMP, or any other compliances as required by the company from time to time. You will be responsible for quality checking based on specific parameters and conducting factory visits for quality monitoring and execution. Additionally, you will be involved in incoming and outgoing QC validation, with a focus on ensuring compliance with quality standards. Proficiency in written and spoken English is essential for this role, along with good computer skills. Manpower management, handling stores/purchase, logistics, and new vendor development are also key responsibilities. Ideal candidates for this position should have a degree in B. Pharma or M.Sc. along with relevant experience in the field. The job type is full-time with a day shift schedule. Application Questions: 1. Do you have experience in preparing documents for FDA, MDR, ISO, CE, GMP 2. Do you hold a B.Pharm degree or M.Sc. with experience in a similar profile Preferred Experience: - QA/QC: 8 years Work Location: In person,

As a Senior Architect/Project Architect, you should hold a B.Arch degree and possess a minimum of 10 to 12 years of experience in a Real Estate Company. Your responsibilities will include overseeing Design Development, preparing and verifying working drawings and details promptly, and finalizing specifications. You will be required to conduct regular site visits during the construction phase to ensure that the quality of work aligns with the specifications and working drawings. Additionally, it will be your duty to guarantee compliance with regulations such as building codes, RERA, EC, and IGBC. If you are detail-oriented, have a keen eye for design, and possess strong project management skills, this role may be a perfect fit for you. Join our team and contribute to creating exceptional architectural projects within the real estate sector.,

As a Sales Manager at our company, your primary responsibility will be to increase the sales of QR & Soundbox products through various channels to merchants across multiple locations. You will play a crucial role in growing distribution and market share in the assigned area of operations. This will involve deploying QR & Soundbox extensively, ensuring visibility and accountability, and driving sales effectively. To excel in this role, you will need to identify and recruit a sales team, coach and mentor them effectively, and implement new ideas and concepts quickly. Your strategic planning skills will be essential in determining market size, span, and geographies for Field Sales Executives (FSE). Communication will be key, as you will be responsible for conveying plans and targets to the team clearly to minimize the expectations versus delivery gap. Monitoring quality parameters, conducting audits on acquisitions and sales, and ensuring team members are active in the market will be part of your daily tasks. Strong networking capabilities and willingness to travel extensively within your specified area are also crucial for success in this role. To thrive in this position, you should possess a high level of drive, initiative, and self-motivation. Experience in leading teams, being a graduate, and having a growth mindset are essential requirements. Joining our team means contributing to our mission of bringing half a billion Indians into the mainstream economy. We are committed to democratizing credit for consumers and merchants, and you will play a vital role in this digital lending story. If you are a graduate or post-graduate with the right skills and mindset, we offer a compensation package that reflects our belief in creating wealth for our employees. With millions of registered users and merchants in our ecosystem, you have the opportunity to be part of India's largest digital lending success story. Join us and be a key player in shaping the future of digital finance in India.,