1023 Quality Monitoring Jobs - Page 11

Microland Limited is looking for Diploma Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Senior Analyst Qualifications: BE Years of Experience: 5 to 8 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Automotive WarrantyCollaboration and interpersonal skillsAgility for quick learningProblem-solving skillsAbility to perform under pressureHands-on experience with trouble-shootingAutomotive WarrantyCollaboration and interpersonal skillsAgility for quick learningProblem-solving skillsAbility to perform under pressureHands-on experience with trouble-shooting Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BE

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Mechanical or automobile engineer with good automobile knowledge.Knowledge in vehicle functions and latest technology in automotive. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

Proven experience in quality management roles within the mineral industry or Bentonite, Limestone, Clay, dolomite etc. Thorough understanding of quality management principles, methodologies, and tools. Required Candidate profile Knowledge of relevant quality standards and regulations, such as ISO 9001.Strong analytical and problem-solving skills, with the ability to analyze data and identify root causes of quality issues.

Job Summary: We are hiring a Quality Analyst with proven experience in AR (Accounts Receivable) within the US Healthcare RCM domain . The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of AR Calling operations. Only candidates with relevant experience in AR RCM will be considered. Freshers and candidates from non-RCM backgrounds will not be shortlisted. Key Responsibilities: Audit AR caller calls and back-end transactions for accuracy, completeness, and compliance. Provide detailed feedback and conduct quality coaching sessions. Identify process gaps and recommend improvement strategies. Monitor performance trends and prepare quality reports for management. Ensure team adherence to client guidelines, HIPAA regulations, and internal quality benchmarks. Collaborate with the training and operations teams for corrective actions. Candidate Requirements: Minimum 4 to 5 years of experience as a Quality Analyst in AR (RCM) is mandatory . Strong understanding of AR calling processes including denial management, follow-up, and collections. Hands-on experience with quality audit tools and reporting formats. Excellent written and verbal communication skills. Detail-oriented with strong analytical and problem-solving skills. Preferred Skills: Familiarity with medical billing platforms (e.g., EPIC, Athena, Kareo). Knowledge of payer guidelines (Medicare, Medicaid, Commercial Insurance). Experience with Six Sigma or other quality methodologies is a plus. Compensation: Competitive and based on experience Important Note: This role is strictly for experienced professionals in AR Quality Analysis within the US Healthcare RCM domain. Freshers and candidates from other domains (e.g., Coding, Transcription, etc.) are requested not to apply. Contact HR / Naveen - 7397746784 / bnaveen.kumar@qwayhealthcare.com

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Roles and Responsibilities Conduct quality audits, inspections, and analysis to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis and implement corrective actions. Develop and maintain quality control procedures, processes, and documentation. Collaborate with cross-functional teams to resolve quality issues and improve overall product performance. Ensure adherence to quality standards, regulations, and customer requirements. Desired Candidate Profile 2-5 years of experience in Quality Assurance Engineering or related field (Mechanical/Electrical). Diploma/B.Tech/B.E. degree in Any Specialization. Strong understanding of quality tools such as PPAP, APQP, FMEA, SPC etc. Blade Manufactruing/ Polymer Industry.

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline

Quality Control Inspector (QC) Howrah Salary: 25,000/month Diploma in Mechanical Engineering Minimum 3 years of QC experience in steel industry Experience in Vernier Caliper and Micrometer essential Required Candidate profile Prior experience in nut-bolt quality inspection preferred Willing to work 12-hour shifts whatsapp your resume to 8013014471 Ideaspot Consultant / Kolkata

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on quality findings. • Analyze quality performance trends and prepare reports for senior management. • Ensure compliance with industry regulations, company policies, and customer data protection standards. • Work closely with operations to address performance gaps and improve first-call resolution and customer satisfaction scores (CSAT/NPS). • Identify opportunities for process improvement and automation to reduce errors and enhance efficiency. • Develop quality metrics and KPIs, and track progress towards targets. • Manage and mentor a team of Quality Analysts / Quality Coaches. Key Skills & Competencies: • Strong knowledge of quality monitoring tools and methodologies in a call centre environment. • Excellent communication, coaching, and interpersonal skills. • Analytical mindset with ability to interpret data and drive insights. • Attention to detail and ability to identify root causes of performance issues. • Strong organizational and leadership abilities. • Proficiency in MS Office, CRM systems, and call monitoring tools. Roles and Responsibilities The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on quality findings. • Analyze quality performance trends and prepare reports for senior management. • Ensure compliance with industry regulations, company policies, and customer data protection standards. • Work closely with operations to address performance gaps and improve first-call resolution and customer satisfaction scores (CSAT/NPS). • Identify opportunities for process improvement and automation to reduce errors and enhance efficiency. • Develop quality metrics and KPIs, and track progress towards targets. • Manage and mentor a team of Quality Analysts / Quality Coaches. Key Skills & Competencies: • Strong knowledge of quality monitoring tools and methodologies in a call centre environment. • Excellent communication, coaching, and interpersonal skills. • Analytical mindset with ability to interpret data and drive insights. • Attention to detail and ability to identify root causes of performance issues. • Strong organizational and leadership abilities. • Proficiency in MS Office, CRM systems, and call monitoring tools.

- Having experience in manufacturing cosmetics related products such as Cream, Lotion, Shampoo, Face Wash, Cleaner, Skincare, Nailpolis etc. - Supervising in-process quality control and managing bulk approvals and finished goods (FG) release. Required Candidate profile - Hands-on experience in instrumental and analytical testing of raw materials (RMs). Maintaining comprehensive records of quality tests, inspections, and other related activities.

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Quality executive required from a mobile accessories company Qualification - any electronic Exp- min 2 yrs salary- max 25000 Location - kundli, sonipat. Wtsapp me resume at 8295842337- Mr. Bansal

Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Mail your cv at simmi@hiresquad.in or call a 8467054123

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: WFM (Ops). Experience: 5-8 Years.

Role description: We are excited to again be growing their Environmental Planning team. We are looking for enthusiastic water professionals to join our team to work on a range of Environmental Planning related projects with a focus on sustainability and resilience. As part of our Environmental team, youll help improve quality of life. With your specialism in environmental management, or your technical or sustainability expertise, your work could involve protected species, pollution, surface water and materials management, air quality or noise. And in some of the worlds busiest and most beautiful locations. The role sits within our global business area Resilience. We work to protect our natural environment and water resources, while powering our world for future generations. Around the world, were feeling the effects climate change, rapid urbanization, loss of biodiversity. The rate at which were seeing large-scale, unforeseen events such as floods and wildfires, is becoming more frequent. We are here to protect our natural environment and water resources, while powering our world for future generations. Role accountabilities: Support air quality and noise teams in the UK delivering projects and bids. You will be expected to support the delivery of these projects including tasks to deliver projects including undertaking desktop baseline assessments, managing large datasets, analysis of air quality monitoring and noise monitoring data. Experience of noise and air quality modelling is desirable. Assist in the delivery of project-related tasks to meet budget, time-frame and quality targets, meeting or exceeding client expectations. Willingness to support the wider global business if required due to workload. Support on the completion of air quality and noise assessments Data analysis, manipulation and interpretation Preparation of technical reports Modelling using air quality and noise modelling software Assisting with the preparation of proposals, bids and marketing material Performing other duties and responsibilities as required from time to time Qualifications & Experience: Experience in using GIS software, such as Arc, QGIS, Google Sketchup High level of proficiency in using Microsoft Excel, Access and Word Experience of Acoustic modelling in Proprietary Softwares including SoundPLAN, CADNAA, IMMI, NoiseMAP, Predictor, Odeon, INSUL UK Experience is Mandatory Experience of in Air Quality modelling in Proprietary Softwares including ADMS Roads and AERMOD Detailed understanding of UK assessment methodologies and British Standards covering Noise and/Air Quality Highly motivated and committed Ability to think in an innovative and entrepreneurial manner Excellent written skills, with good attention to detail Good team player with excellent time management skills Background in environmental related qualifications which demonstrates adaptable to support air quality and noise teams (Environmental/Science based) or Mathematics, Acoustics or Physics.

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested Candidates share resume on: sonam.singh1@igtsolutions.com

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation