1806 Quality Monitoring Jobs - Page 11

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

Responsibilities: Develop & implement quality standards. Conduct regular audits & inspections. Ensure product/process compliance. Monitor quality performance & identify improvements. ISO standards Must have Mechanical/ Metallurgy qualification Food allowance Health insurance Annual bonus Provident fund

Role Overview: As a Patient Access & Reimbursement Manager in the Hub Learning & Development team at Amgen, you will play a crucial role in supporting the Quality operations of the Learning and Development team. This position offers a unique opportunity to be part of Amgen's internally managed hubs with a global footprint, contributing to shaping a best-in-class Hub Learning and Development program. You will be working towards driving excellence and innovation across patient support services, ultimately impacting the lives of millions of patients worldwide. Key Responsibilities: - Oversee and lead the Quality Analysts team responsible for the quality check processes for Amgen SupportPlus and...

As a Team Lead for the Website & Mobile Application Voice Process team, you will be responsible for managing a team of professionals handling client communication, requirement gathering, project coordination, and delivery for website and mobile app development projects. Your role will require strong leadership skills, excellent communication abilities, technical understanding, and experience in managing operations and client interactions. Key Responsibilities: - Lead and supervise a team of professionals in handling client communication, requirement gathering, project coordination, and timely project delivery. - Ensure effective communication with international clients, especially those from...

Roles and Responsibilities Conduct call quality audits to identify areas of improvement. Monitor calls using QC tools such as Call Monitoring software. Provide feedback on call quality to agents through various channels (e.g., email, chat). Perform quality analysis and calibration exercises with team members. Utilize quality tools like Quality Audit and Quality Monitoring to ensure high-quality customer interactions.

Overseeing the day-to-day operations of the business. Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner. Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources. Ensuring that all operational procedures are followed and that health and safety standards are maintained. Monitoring inventory levels and ordering supplies as needed. Maintaining accurate financial records and preparing reports on operations, sales, and expenses. Assisting in the planning and execution of special events and promotions Acting as a mentor and coach for junior staff members and providing guidance and support a...

We are looking for a highly skilled and experienced Primary Mentor to join our team at Vishwajyot High School. The ideal candidate will have a strong background in education and excellent teaching skills, with 2-5 years of experience. Roles and Responsibility Develop and implement engaging lesson plans to promote student learning and achievement. Provide individualized attention and support to students to help them reach their full potential. Collaborate with other teachers and staff members to create a cohesive and inclusive school environment. Assess student progress and provide constructive feedback to improve performance. Participate in professional development opportunities to stay upda...

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Amritsar Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback wit...

We are seeking a Quality Control Manager to lead all quality and compliance initiatives, ensuring our products (axle-mounted disc brakes, couplers, air springs, elastomeric pads, and other rolling-stock parts) meet RDSO, IRIS, ISO 9001, and UIC standards across every stage of production. Role & responsibilities Lead end-to-end quality assurance and control for machining, casting, and assembly operations, testing for any component (axle-mounted disc brakes, couplers, air springs, elastomeric pads, and other rolling-stock parts) Conduct root-cause analysis (RCA) and implement CAPA using 5-Why, Fishbone, and FMEA methodologies. Manage incoming, in-process, and final inspections using CMM, micro...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Job Title: Call Quality Analyst Company: Policybazaar Location: Gurgaon Experience Required: 2 to 4 Years Languages Known: English and any South Indian language (Tamil, Telugu, Kannada, or Malayalam) About the Role: We are looking for an experienced and detail-oriented Call Quality Analyst to join our team at Policybazaar . The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions across calls. You will play a key role in ensuring that our customers receive the best service experience and that our communication standards are consistently met. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality and comp...

Description Creating automated testsDesigning, planning, scripting, and executing automated tests using Selenium and Python Collaborating with the development teamWorking with the application team to resolve issues and ensure software quality Monitoring and troubleshootingMonitoring the execution of scripts and troubleshooting issues that arise Status reportingProviding documentation and reports of the test results Automation script maintenanceMaintaining existing tests and updating them continuously Work with the SAP implementation team to identify regression test cases for the employee central module Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade...

Hello All, We are looking for Assistant Sales Manager - Building & Infrastructure position for our Building & Infrastructure service line for West region (Maharashtra), based at Mumbai location. Sales professionals with civil engineering services and infrastructure companies (PMC, EPC, Civil Consulting or TIC industry) shall be preferred for the position. Major Responsibilities Business Development in the areas of EIA, Geo-tech, Construction Material testing, NDT, proof checking, quality monitoring and PMC for Infrastructure Projects(Metro, Airports, Sea Ports) Recognizing the prospective clients Pan India, and create a data base. Early identification and follow up of major projects, opportu...

As a Quality Analyst at Chandigarh University, your role will involve monitoring, evaluating, and improving the quality of outbound and inbound sales calls. You will be responsible for auditing call recordings, providing feedback to sales agents, and ensuring compliance with process guidelines and standards. Your key responsibilities will include: - Monitor and evaluate the quality of outbound and inbound sales calls. - Conduct call audits to assess communication, product knowledge, and process adherence. - Provide constructive feedback to sales agents for performance improvement. - Identify training needs based on audit findings and collaborate with the training team. - Maintain audit repor...

Role Overview: You will be responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) to ensure accuracy and adherence to quality standards. Your role will involve documenting quality issues and performance measures for management review and providing feedback and formal education to individuals on the phone. Key Responsibilities: - Monitor and evaluate the quality of customer interactions for accuracy and adherence to standards - Document quality issues and performance measures for management review - Provide feedback and formal education to individuals on the phone - Work independently within estab...

As a Quality Analyst at Silvermine Group, your role involves monitoring, evaluating, and improving the quality of customer interactions in a call center. You will be responsible for analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. **Key Responsibilities:** - Call Monitoring and Evaluation - Monitor live or recorded calls to evaluate agent performance against quality standards. - Assess agent adherence to scripts, protocols, and company policies. - Evaluate the accuracy, professionalism, empathy, and resolution provided during calls. - Feedback and Coaching - Provide constructiv...

As a Site Supervisor in Ernakulam, you will play a crucial role in managing on-site activities and enhancing client engagement and sales. Your expertise in interior or construction project supervision, along with your strong communication and organizational skills, will be essential for this role. Key Responsibilities: - Supervise daily site operations and ensure adherence to project timelines - Coordinate effectively with contractors, vendors, and clients to maintain a smooth workflow - Monitor and maintain quality standards, safety measures, and proper material usage at the site - Conduct client meetings and actively participate in sales discussions - Prepare detailed progress reports and ...

Role & responsibilities Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching) Department: Training & Quality Reporting To: Training Manager / T&Q Lead Location: Mumbai Office Experience Required: 1–3 years in Substitution Sales (Pharma domain) Role Overview: The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance improvement trainings for telecallers engaged in substitution medicine sales. The role requires a pharmacist background with strong communication skills and the ability to translate product and process knowledge into effective customer conversations. Key Responsibilities: Conduct refresher and on-the-job training...

Process Trainer & Quality Analyst (US Inbound Call Centre / Travel Process) Location: Vijayawada Shift: Night Shift (US Shift) Experience: 26 years (BPO Voice Process) Compensation: As per industry standards Perks: Free Accommodation + Company-Provided Dinner during shift hours About the Roles We are setting up a U.S. Airline & Travel Support Call Center and are hiring Process Trainers and Quality Analysts to build a world-class customer experience team. Ideal candidates will have a strong BPO background, excellent communication skills, and the ability to thrive in a fast-paced environment. Process Trainer – Key Responsibilities Conduct new hire induction and process training (voice process)...

Job Description Role Overview: The QC Incharge will be responsible for establishing, implementing, and monitoring quality control procedures for stainless steel tube production in accordance with applicable standards (EN, ASTM, ASME, etc.). The role involves supervision of testing, documentation, and ensuring compliance with customer and regulatory requirements. Key Responsibilities Quality Assurance & Control Oversee all quality control activities throughout the production processfrom raw material inspection to final product dispatch. Implement and maintain inspection standards and sampling procedures for incoming materials, in-process, and finished goods. Ensure compliance with relevant st...

Words Worth English Language Lab is looking for French Subject Matter Expert (SME) to join our dynamic team and embark on a rewarding career journey. Providing guidance and advice on complex technical or business issues.Participating in the development of policies, procedures, and standards.Conducting research and analysis to identify trends, best practices, and emerging technologies.Participating in the development and delivery of presentations, workshops, and training sessions.Reviewing and providing feedback on technical documents, reports, and proposals.Strong analytical and problem-solving skillsExcellent communication, leadership and mentoring skills Disclaimer: This job description ha...

Job Title: Sr. Manager / Manager Quality Assurance (Spinning Unit) Company: Gimatex Industries Pvt. Ltd. Location: Ram Mandir Ward, Hinganghat – 442 301, Dist. Wardha (M.S.), India Role Overview The Sr. Manager / Manager – Quality Assurance (Spinning Unit) will be responsible for ensuring product quality standards across the spinning unit, maintaining customer satisfaction, and driving quality improvement initiatives. The role involves close coordination with production teams and leadership to ensure operational excellence and product reliability. Key Responsibilities Ensure a high level of internal and external customer satisfaction by investigating and resolving quality-related issues and ...

Monitor and ensure quality parameters are met for voice process operations. Conduct call calibration sessions to evaluate and improve agent performance. Maintain and update quality dashboards for operational insights. Identify gaps in service quality and recommend corrective actions. Support continuous improvement initiatives to enhance customer experience. Ensure adherence to company standards and compliance requirements.

Job Summary: We are looking for a detail-oriented and analytical Quality Analyst to assess the quality of processes, services, or products and ensure they meet established standards. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to identify process gaps, provide insights, and recommend improvements to enhance overall performance and customer satisfaction. Key Responsibilities: Conduct regular audits, inspections, and quality checks across processes, products, or customer interactions. Monitor and evaluate team performance based on defined quality metrics and KPIs. Identify trends, process gaps, and areas for improvement and share feedback with...

Design, develop, and improve quality standards and control systems for products and manufacturing processes Monitor and inspect the quality of raw materials, components, and final products to ensure they meet standards. Compliance and Standards Required Candidate profile Ability to analyze data, identify problems, and develop creative solutions Meticulousness in inspecting products and processes to identify potential issues Familiarity with relevant quality standards