Know the menu, Galley Loading Plan (GLP) and Equipment Loading Plan (ELP) for the aircrafts handled by the unit. Primarily responsible for loading and offloading of equipment to and from the aircraft and also be well versed with the ramp safety procedures and ensure strict compliance. Responsible for systematic galley loading of equipment and also handover to the Crew in a professional manner with proper filled checksheets. To ensure that all items are offloaded and fresh uplift loaded on the aircraft before removal of the hiloader and the entire procedure is carried out within the specified time. To constantly be in touch with airline officials for passenger load so as to cater to any increases well within time. All increases will be dispatched from TSAC by the Base Supervisor and will have to be loaded on the aircraft systematically by the Flight Supervisor. All flight challans are correctly raised and signed by the appropriate airline authority after the flight. Plan and supervise correct equipment packing and all class preset and develop procedures, schedules and checklists. Keep the airline's manuals up-to-date and ensure that filing of checklists, inventories, packing plans and other important records are made properly. Maintain all records flight wise required as per HACCP and ISO norms and also ensure compliance. Report any complaints from customers and other departments and keep the Duty Manager / Duty Officer informed about those complaints, findings, reasons and action taken. Ensure that designated sections and areas under him/her are always kept clean, before and after the flight. Participate in sectional / departmental briefings / meetings, discuss problems related to equipment or staff if any, and suggest improvements. Also perform any other duties and take responsibilities assigned to him by the seniors from time to time. Requirements Knowledge of the industry and hygiene standards and safety regulations Excellent communication and interpersonal skills Strong presentation and multitasking skills Ability to spot and resolve problems efficiently Good physical and mental strength Guest-oriented and service-minded Willing to work at flexible hours and on weekends Ability to work independently and collaboratively Highly motivated and detail-oriented individual Ability to offer enhanced customer experience Any Graduate / 3 years Degree in Hotel Management / 1 year Diploma in Aviation / Hospitality Management Fresher can also apply
Roles & Responsibilities The incumbent shall be responsible for adopting a Go-To-Market strategy (GTM), search for business leads and convert these leads into business. The incumbent shall cultivate strong business relationships amongst all its customers. He / she shall act as a true ambassador on behalf of the organization. Ability to research and identify new market opportunities. The incumbent shall act as a bridge between the internal stakeholders such as Food Production / Food & Beverages / Operations / Costing & Pricing teams etc. and the external stake -holders. Shall be responsible for planning and forecasting, proposing short and long-term business development plans. Responsible for understanding customer needs and offering solutions and support; answering potential customer requirements and follow-up questions; responding to customer requests for proposals (RFPs). To create and maintain a database of customers. To create informative presentations, presenting and delivering information to potential customers, industry exhibits, trade shows and conferences. He / she should have sound knowledge of Taj SATS and its Business, Competition, Domestic Market, Cross-functional / knowledge of other functions such as Pricing, Packaging, Delivery and Sales etc. Key Skills Required Candidate must have prior experience in hotel sales and should have worked in Hotel based companies.. The incumbent should possess excellent communication skills. Proficiency in local language / dialect will have an added advantage He / she to possess good listening skills to understand the requirement of the customers. Should have a pleasing personality. High attention to detail and a focus on fact-based decision-making. Incumbent should be abreast with the latest market trends of the catering & aviation skills. Should be dynamic, motivated and target driven. He / she must be flexible with work timings/ schedule and availability. Good in networking skills to build relationships with customers. He / she will be required to travel with the aim of discovering companies with business potential. Should have good interpersonal, analyzing & follow-up skills. Proficient in computer skills i.e. Microsoft Office Suite (Excel, Word, PowerPoint and Outlook). Perks and benefits Food Provided
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
To maximize revenue and drive business growth for the hotel by identifying, developing, and maintaining relationships with key clients, negotiating and closing sales deals, and providing exceptional customer service to ensure high levels of customer satisfaction and loyalty. Essential Job Tasks Prospecting and Lead Generation, Sales Calls and Meetings, Sales Proposals and Presentations, Negotiations and Contracting, Account Management, Market Research and Intelligence, Collaboration with Other Departments, Sales Reporting and Analysis, Client Entertainment and Hospitality, Budgeting and Forecasting, Competitor Analysis, Sales Technology and Systems, Ad-hoc Projects. Areas of Responsibility 1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability. 2. Client Relationships: Build and maintain strong relationships with existing and potential clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals. 3. Sales and Marketing: Develop and implement effective sales strategies, identify new business opportunities, and collaborate with the marketing team to promote the hotels products and services and market visits (sales calls). 4. Customer Service: Provide exceptional customer service, ensuring that all clients receive personalized attention, timely responses, and tailored solutions to meet their needs and exceed their expectations. 5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition. 6. Collaboration: Work closely with other hotel departments, including reservations, events, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling. 7. Reporting: Provide regular sales reports and insights to the hotel management team, highlighting successes, challenges, and areas for improvement. 8. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards. 9. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability. Attributes/ Essentials/ Other Information Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 2 - 3 years of experience in Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
- Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements.
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
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